PUBLISHER: QKS Group | PRODUCT CODE: 1669337
PUBLISHER: QKS Group | PRODUCT CODE: 1669337
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, USA (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of below average by 2028 in USA.
The United States is experiencing below-average growth in the Voice of Customer (VoC) platform market. Despite the increasing importance of customer feedback in shaping business strategies, the VoC market in the U.S. is encountering saturation. Early adopters have already integrated these platforms, and new implementations are slowing down. This plateau is partly due to market maturity and the high cost of implementing and maintaining VoC solutions. Companies are focusing more on optimizing existing systems and extracting more value from current platforms rather than investing in new ones, leading to a deceleration in market expansion.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of below average by 2028 in USA.
The U.S. VoC platform market is expected to maintain its below-average growth trajectory. Innovations in artificial intelligence and machine learning will be crucial in revitalizing interest, offering enhanced capabilities for analyzing customer feedback and providing deeper insights. Additionally, the growing emphasis on data privacy and regulatory compliance could drive the development of more secure and compliant VoC solutions. While the market may not see rapid expansion, incremental improvements and refinements in existing platforms will ensure steady progress. Companies will continue to leverage VoC insights to fine-tune their strategies and maintain a competitive edge in a mature market landscape.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- USA Market Share
- USA Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- USA Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- USA Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- USA Market Forecast
- USA Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- USA Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- USA Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform USA, 2023
- Fig. 2 USA Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 USA Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 USA Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 USA Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 USA Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 USA Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 USA Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 USA Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 USA Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 USA Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 USA Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 USA Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 USA Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) USA, 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2028
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
