PUBLISHER: QKS Group | PRODUCT CODE: 1669341
PUBLISHER: QKS Group | PRODUCT CODE: 1669341
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, China (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in China.
China is experiencing significant growth in the Voice of Customer (VoC) platform market, driven by the country's rapidly expanding digital economy and the increasing adoption of advanced customer feedback technologies. Chinese businesses are leveraging VoC platforms to enhance customer engagement, streamline feedback processes, and drive better business outcomes. The high level of internet and mobile penetration, coupled with a large and diverse consumer base, creates a fertile ground for the growth of VoC solutions in China.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in China.
The future of the VoC platform market in China looks highly positive, with continued above-average growth anticipated. The country's ongoing investment in digital infrastructure and the growing emphasis on data-driven feedback strategies will drive further adoption of VoC platforms. Emerging technologies, such as AI-driven analytics and automation, will play a crucial role in this market's evolution, enabling more sophisticated and personalized customer feedback approaches. As businesses in China strive to enhance their competitiveness and customer experiences, the demand for advanced VoC solutions will continue to rise, ensuring sustained robust growth.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- China Market Share
- China Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- China Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- China Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- China Market Forecast
- China Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- China Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- China Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform China, 2023
- Fig. 2 China Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 China Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 China Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 China Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 China Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 China Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 China Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 China Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 China Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 China Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 China Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 China Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 China Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) China, 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
