Customer Experience Management Global Market Report 2025

Description

Customer experience management involves studying how to better understand customers and implementing strategic plans to support cross-functional initiatives and a customer-centric culture. It aims to offer qualitative insights, integrate relationship data throughout the entire customer lifecycle, and prioritize customer experiences.

The key components of customer experience management include solutions and services. Solutions provide a platform for transformational change to address specific present and upcoming business issues. Various touchpoints, such as websites, stores, call centers, mobile apps, social media, emails, virtual assistants, and others, are involved. Deployment types can be on-premises or cloud-based. The organization sizes targeted are small and medium enterprises (SMEs) and large enterprises. Customer experience management is applied across various industries, including IT and telecom, BFSI, retail, healthcare, automotive, travel and hospitality, media and entertainment, public sector, and others.

The customer experience management market research report is one of a series of new reports from The Business Research Company that provides customer experience management market statistics, including customer experience management industry global market size, regional shares, competitors with a customer experience management market share, detailed customer experience management market segments, market trends and opportunities, and any further data you may need to thrive in the customer experience management industry. This customer experience management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer experience management market size has grown rapidly in recent years. It will grow from $12.42 billion in 2024 to $14.23 billion in 2025 at a compound annual growth rate (CAGR) of 14.5%. The growth in the historic period can be attributed to competitive advantage through CX, focus on customer lifetime value, demand for seamless customer journeys, rise of social media engagement, voice of customer (voc) insights.

The customer experience management market size is expected to see rapid growth in the next few years. It will grow to $26.44 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to increasing emphasis on personalization, advanced data analytics and AI integration, rise of omni-channel experiences, real-time engagement strategies. Major trends in the forecast period include integration of feedback loops, emphasis on customer-centric cultures, customer retention and loyalty, focus on customer journey mapping, real-time engagement.

The increasing digital transformations in the retail and healthcare sectors are expected to drive the growth of the customer experience management market moving forward. Digital transformation involves incorporating digital technology across all functional areas of an organization, fundamentally changing its operations and enhancing the value it delivers to customers. By integrating digital technology into every aspect of business, digital transformation significantly alters how companies operate and provide value. For example, an article published by Salesforce, a U.S.-based software company, indicates that 99% of organizations in healthcare and life sciences see digital transformation as valuable, with 12% being fully digital. This presents a substantial opportunity for innovation in the sector, particularly as organizations confront changing business models and tighter budget constraints. Therefore, the rise in digital transformations in retail and healthcare is fueling the growth of the customer experience management market.

The customer experience management market is set to benefit from the increasing adoption of social media. Social media, comprising various digital platforms and applications facilitating content creation, sharing, and community building, plays a pivotal role in customer experience management. Solutions within this market integrate with social media platforms to enable real-time monitoring of brand mentions, customer interactions, and feedback. Moreover, social media serves as a valuable resource for crisis management, obtaining product development feedback, and fostering proactive customer engagement. Notably, Meta Platforms, Inc. reported 1.98 billion average daily active users on Facebook as of September 2022, witnessing a 3% year-over-year increase. Furthermore, global social media users accounted for 61.4%, totaling 4.95 billion users in October 2023, according to Kepios. The increasing adoption of social media is a significant driver fueling the growth of the customer experience management market.

Leading companies in the customer experience management market are developing innovative products, such as the Avaya Experience Platform (AXP) Public Cloud, to enhance customer interactions, streamline communication channels, and boost overall customer satisfaction. The Avaya Experience Platform (AXP) Public Cloud is a cloud-based solution designed for customer experience management, allowing businesses to offer seamless, multi-channel communication and support to their clients. For example, in September 2024, Avaya LLC, a U.S.-based technology company, introduced the Avaya Experience Platform (AXP) Public Cloud in India. This platform features AI-driven self-service capabilities, allowing businesses to implement a new virtual agent-ready framework that integrates intelligent digital assistants for improved customer engagement.

Leading companies in the customer experience management market are developing advanced products, such as generative artificial intelligence (AI), to facilitate personalized customer interactions, automate responses, and improve overall service delivery. Generative artificial intelligence (AI) is a subset of AI technologies capable of producing new content-including text, images, audio, and video-based on input data. For example, in October 2023, OvationCXM, a U.S.-based software company, launched the CXMEngine platform. This next-generation customer experience management platform is fully integrated with generative artificial intelligence (AI). The update aims to enhance customer experience management by equipping organizations with advanced tools for personalizing interactions and optimizing operations. The new features enable the extraction and summarization of customer data from various internal and external interactions.

In January 2022, Medallia, a U.S.-based company specializing in customer and employee experience management, acquired Thunderhead for an undisclosed amount. This acquisition aimed to enhance Medallia's experience management platform by incorporating Thunderhead's journey orchestration capabilities. The integration enables organizations to gain a better understanding of customer interactions across various touchpoints, allowing them to create personalized experiences and proactively address customer needs. Thunderhead is a UK-based company that develops software for customer engagement and customer experience.

Major companies operating in the customer experience management market are Medallia Inc., Clarabridge, Zendesk Inc., Open Text Corporation, International Business Machines Corporation, Tech Mahindra, Verint Systems Inc., Avaya Inc., Oracle Corporation, SAP SE, Adobe Inc., Teradata Corporation, Sprinklr Inc., InMoment Inc., SAS Institute, Sitecore, NGDATA N.V., Amperity, Mixpanel Inc., Segment.io, ZephyrTel Inc., MindTouch, Freshworks Inc., Genesys Telecommunications Laboratories Inc., Nokia Corporation, Algonomy Inc., Sogolytics Ltd., Startek, Microsoft Corporation, Skyvera

North America was the largest region in the customer experience management market in 2024. The regions covered in the customer experience management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer experience management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer experience management market includes revenues earned by entities by providing customer contact services, multichannel communication, enrolment and engagement, care management, and medical and clinical services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Experience Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer experience management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer experience management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer experience management market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Solutions; Services
2) By Touchpoint: Websites; Stores; Call centers; Mobile Apps; Social media; Emails; Virtual assistants; Other Touchpoints
3) By Deployment Type: On-Premises; Cloud
4) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
5) By Vertical: IT And Telecom; BFSI; Retail; Healthcare; Automotive; Travel And hospitality; Media And entertainment; Public Sector; Other Verticals
Subsegments:
1) By Solutions: Customer Feedback Management; Journey Mapping; Customer Analytics; Omni-Channel Experience Management; Personalization Solutions
2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training And Education Services
Companies Mentioned: Medallia Inc.; Clarabridge; Zendesk Inc.; Open Text Corporation; International Business Machines Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r22505

1. Executive Summary

2. Customer Experience Management Market Characteristics

3. Customer Experience Management Market Trends And Strategies

4. Customer Experience Management Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Experience Management Growth Analysis And Strategic Analysis Framework

5.1. Global Customer Experience Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Customer Experience Management Market Growth Rate Analysis
5.4. Global Customer Experience Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Customer Experience Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Customer Experience Management Total Addressable Market (TAM)

6. Customer Experience Management Market Segmentation

6.1. Global Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solutions
Services
6.2. Global Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Websites
Stores
Call centers
Mobile Apps
Social media
Emails
Virtual assistants
Other Touchpoints
6.3. Global Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premises
Cloud
6.4. Global Customer Experience Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Medium Enterprises (SMEs)
Large Enterprises
6.5. Global Customer Experience Management Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
IT And Telecom
BFSI
Retail
Healthcare
Automotive
Travel And hospitality
Media And entertainment
Public Sector
Other Verticals
6.6. Global Customer Experience Management Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Customer Feedback Management
Journey Mapping
Customer Analytics
Omni-Channel Experience Management
Personalization Solutions
6.7. Global Customer Experience Management Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Consulting Services
Implementation Services
Support And Maintenance Services
Training And Education Services

7. Customer Experience Management Market Regional And Country Analysis

7.1. Global Customer Experience Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Customer Experience Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Experience Management Market

8.1. Asia-Pacific Customer Experience Management Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Experience Management Market

9.1. China Customer Experience Management Market Overview
9.2. China Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Experience Management Market

10.1. India Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Experience Management Market

11.1. Japan Customer Experience Management Market Overview
11.2. Japan Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Experience Management Market

12.1. Australia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Experience Management Market

13.1. Indonesia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Experience Management Market

14.1. South Korea Customer Experience Management Market Overview
14.2. South Korea Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Experience Management Market

15.1. Western Europe Customer Experience Management Market Overview
15.2. Western Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Experience Management Market

16.1. UK Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Experience Management Market

17.1. Germany Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Experience Management Market

18.1. France Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Experience Management Market

19.1. Italy Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Experience Management Market

20.1. Spain Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Experience Management Market

21.1. Eastern Europe Customer Experience Management Market Overview
21.2. Eastern Europe Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Experience Management Market

22.1. Russia Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Experience Management Market

23.1. North America Customer Experience Management Market Overview
23.2. North America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Experience Management Market

24.1. USA Customer Experience Management Market Overview
24.2. USA Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Experience Management Market

25.1. Canada Customer Experience Management Market Overview
25.2. Canada Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Experience Management Market

26.1. South America Customer Experience Management Market Overview
26.2. South America Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Experience Management Market

27.1. Brazil Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Experience Management Market

28.1. Middle East Customer Experience Management Market Overview
28.2. Middle East Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Experience Management Market

29.1. Africa Customer Experience Management Market Overview
29.2. Africa Customer Experience Management Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Customer Experience Management Market, Segmentation By Touchpoint, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Customer Experience Management Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Experience Management Market Competitive Landscape And Company Profiles

30.1. Customer Experience Management Market Competitive Landscape
30.2. Customer Experience Management Market Company Profiles
- 30.2.1. Medallia Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Clarabridge Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Zendesk Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Open Text Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Customer Experience Management Market Other Major And Innovative Companies

31.1. Tech Mahindra
31.2. Verint Systems Inc.
31.3. Avaya Inc.
31.4. Oracle Corporation
31.5. SAP SE
31.6. Adobe Inc.
31.7. Teradata Corporation
31.8. Sprinklr Inc.
31.9. InMoment Inc.
31.10. SAS Institute
31.11. Sitecore
31.12. NGDATA N.V.
31.13. Amperity
31.14. Mixpanel Inc.
31.15. Segment.io

32. Global Customer Experience Management Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Experience Management Market

34. Recent Developments In The Customer Experience Management Market

35. Customer Experience Management Market High Potential Countries, Segments and Strategies

35.1 Customer Experience Management Market In 2029 - Countries Offering Most New Opportunities
35.2 Customer Experience Management Market In 2029 - Segments Offering Most New Opportunities
35.3 Customer Experience Management Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer