PUBLISHER: QKS Group | PRODUCT CODE: 1669342
PUBLISHER: QKS Group | PRODUCT CODE: 1669342
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, Central and Eastern Europe (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Central & Eastern Europe.
Central & Eastern Europe is witnessing robust growth in the Voice of Customer (VoC) platform market, driven by the region's ongoing digital transformation and the increasing adoption of advanced customer feedback technologies. Businesses in these countries are recognizing the benefits of VoC solutions in enhancing customer engagement, improving service delivery, and gaining a competitive edge. The relatively lower market saturation compared to Western Europe provides ample opportunities for new implementations and innovations, contributing to the sector's vigorous growth.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Central and Eastern Europe.
The future of the VoC platform market in Central & Eastern Europe looks promising, with sustained above-average growth anticipated. The region's increasing investment in digital infrastructure and the growing awareness of the importance of customer feedback will drive further adoption of VoC solutions. Additionally, the influx of foreign investments and partnerships with global technology providers will contribute to the market's development. As businesses strive to enhance their competitiveness and customer experiences, the demand for sophisticated VoC solutions will continue to rise, ensuring robust growth in the region.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- Central & Eastern Europe Market Share
- Central & Eastern Europe Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Central & Eastern Europe Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Central & Eastern Europe Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Central & Eastern Europe Market Forecast
- Central & Eastern Europe Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Central & Eastern Europe Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- Central & Eastern Europe Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform Central & Eastern Europe, 2023
- Fig. 2 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 Central & Eastern Europe Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) Central & Eastern Europe, 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
