PUBLISHER: QKS Group | PRODUCT CODE: 1669338
PUBLISHER: QKS Group | PRODUCT CODE: 1669338
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, Middle East and Africa (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Middle East and Africa (MEA).
The Middle East and Africa (MEA) region is experiencing robust growth in the Voice of Customer (VoC) platform market, driven by increasing digital transformation efforts and the rising importance of customer feedback integration. Businesses in MEA are rapidly adopting VoC platforms to enhance their customer engagement, improve service delivery, and gain a competitive edge. The region's growing internet penetration and mobile usage are also significant contributors to the demand for comprehensive VoC solutions, helping businesses capture and analyze customer feedback from multiple channels.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Middle East and Africa (MEA).
The future outlook for the VoC platform market in the MEA region is highly positive, with sustained above-average growth expected. The continued investment in digital infrastructure and the increasing focus on innovation will drive further adoption of VoC platforms. Emerging technologies, such as AI and machine learning, will play a crucial role in enhancing the capabilities of these solutions, enabling more targeted and effective customer feedback analysis. As businesses in MEA strive to stay competitive and meet the evolving needs of their customers, the demand for advanced VoC solutions will continue to rise, ensuring robust growth in the coming years.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- Middle East and Africa (MEA) Market Share
- Middle East and Africa (MEA) Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Middle East and Africa (MEA) Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Middle East and Africa (MEA) Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Middle East and Africa (MEA) Market Forecast
- Middle East and Africa (MEA) Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Middle East and Africa (MEA) Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- Middle East and Africa (MEA) Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform Middle East and Africa (MEA), 2023
- Fig. 2 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 Middle East and Africa (MEA) Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) Middle East and Africa (MEA), 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
