PUBLISHER: QKS Group | PRODUCT CODE: 1669339
PUBLISHER: QKS Group | PRODUCT CODE: 1669339
Market Share and Forecast: Voice of Customer (VoC), 2023-2028, Latin America (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Latin America.
The Voice of Customer (VoC) platform market in Latin America is experiencing significant growth, driven by the region's expanding digital economy and the increasing recognition of the importance of customer feedback. Businesses are increasingly adopting VoC platforms to understand their customers better, improve service delivery, and enhance customer satisfaction. The rapid growth of e-commerce and social media usage in Latin America further fuels the demand for robust VoC solutions, allowing businesses to capture and analyze customer feedback from multiple channels.
Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
Market Forecast Description:
QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2028 in Latin America.
The future outlook for the VoC platform market in Latin America is highly positive, with continued above-average growth expected. As the region's digital infrastructure improves and businesses become more digitally savvy, the adoption of VoC solutions is anticipated to rise. Emerging technologies such as AI-driven analytics and automation will play a crucial role in this market's evolution, enabling more targeted and efficient customer feedback analysis. The increasing focus on customer-centric approaches and the need to remain competitive in a global market will drive further investment in VoC platforms, ensuring sustained robust growth in the coming years.
Quadrant Knowledge Solutions defines "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis
- Latin America Market Share
- Latin America Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Latin America Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Latin America Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Latin America Market Forecast
- Latin America Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Latin America Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast by Deployment Type: Cloud
- Latin America Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Voice of Customer (VoC) platform Latin America, 2023
- Fig. 2 Latin America Market Share of Voice of Customer (VoC) platform IT & Telecom Industry, 2023
- Fig. 3 Latin America Market Share of Voice of Customer (VoC) platform Banking & Financial Services Industry, 2023
- Fig. 4 Latin America Market Share of Voice of Customer (VoC) platform Insurance Industry, 2023
- Fig. 5 Latin America Market Share of Voice of Customer (VoC) platform Healthcare Industry, 2023
- Fig. 6 Latin America Market Share of Voice of Customer (VoC) platform Government & Public Sector, 2023
- Fig. 7 Latin America Market Share of Voice of Customer (VoC) platform Retail & eCommerce, 2023
- Fig. 8 Latin America Market Share of Voice of Customer (VoC) platform Manufacturing, 2023
- Fig. 9 Latin America Market Share of Voice of Customer (VoC) platform Hospitality, 2023
- Fig. 10 Latin America Market Share of Voice of Customer (VoC) platform On-premises Deployment, 2023
- Fig. 11 Latin America Market Share of Voice of Customer (VoC) platform Cloud Deployment, 2023
- Fig. 12 Latin America Market Share of Voice of Customer (VoC) platform SMB Customers, 2023
- Fig. 13 Latin America Market Share of Voice of Customer (VoC) platform Large Customers, 2023
- Fig. 14 Latin America Market Share of Voice of Customer (VoC) platform Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Voice of Customer (VoC) Latin America, 2024- 2028
- Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024- 2028
- Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
- Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024- 2028
- Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024- 2028
- Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024- 2028
- Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024- 2028
- Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024- 2028
- Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2024- 2028
- Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024- 2028
- Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024- 2028
- Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024- 2028
- Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2024- 2028
- Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024- 2028
