North America Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024

List of Tables

The North America Speech Analytics Market would witness market growth of 15.0% CAGR during the forecast period (2024-2031).

The US market dominated the North America Speech Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $2,066 million by 2031. The Canada market is expected to witness a CAGR of 17.3% during (2024 - 2031). Additionally, The Mexico market would register a CAGR of 16.4% during (2024 - 2031).

Speech analytics refers to the technology and processes that analyze recorded or real-time voice interactions between customers and organizations to extract actionable insights. It employs sophisticated methodologies, including artificial intelligence (AI), natural language processing (NLP), and machine learning, to comprehend, interpret, and extract meaning from unstructured voice data. The principal objective of speech analytics is to identify sentiments, patterns, and trends within customer interactions. This analysis assists businesses in enhancing customer experience, evaluating agent performance, ensuring adherence to regulatory standards, and optimizing operational strategies. Speech analytics can detect emotions, intent, and potential risks during conversations by analyzing tone, pitch, keywords, and sentiment. The speech analytics market has rapidly emerged as a cornerstone of modern business intelligence, transforming how organizations understand and interact with customers.

The foundation of speech analytics lies in its ability to analyze and interpret voice interactions between customers and businesses. Unlike traditional data sources, which primarily rely on structured formats, speech analytics delves into the unstructured realm of human conversations, extracting meaningful patterns, trends, and sentiments. These capabilities have proven instrumental in addressing key challenges faced by businesses, such as understanding customer behavior, improving service quality, ensuring regulatory compliance, and mitigating risks.

In Mexico, the media and entertainment industry is a growing adopter of speech analytics, fueled by the demand for content personalization and audience engagement. Media companies, including TelevisaUnivision, use speech analytics to analyze viewer and listener feedback across various platforms, enhancing content creation and marketing strategies. The rise of streaming platforms and increased digital media consumption in multiple languages have further emphasized the need for multilingual speech analytics solutions. The Mexican government's Prosoft Program supports technological advancements in IT and media, encouraging businesses to adopt innovative tools like speech analytics to remain competitive in the rapidly evolving entertainment industry. Hence, these nations are shaping a vibrant and expanding market, supported by robust government initiatives, advanced technological infrastructure, and a strong focus on leveraging data-driven insights for strategic growth.

Based on Deployment Type, the market is segmented into On-premise, and Cloud. Based on Component, the market is segmented into Solution, and Services (Professional Services, and Managed Services). Based on Application, the market is segmented into Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence, and Other Application. Based on Enterprises Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Media & Entertainment, Healthcare, Retail, Government, Travel & Hospitality, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

Speechmatics Ltd.
Almawave S.p.A. (Almaviva S.p.A)
CallMiner, Inc.
Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
Genesys Cloud Services, Inc.
Hewlett Packard Enterprise Company
NICE Ltd.
Microsoft Corporation
Verint Systems Inc.
Amazon Web Services, Inc. (Amazon.com, Inc.)

North America Speech Analytics Market Report Segmentation

By Deployment Type

On-premise
Cloud

By Component

Solution
Services
- Professional Services
- Managed Services

By Application

Customer Experience Management
Agent Performance Monitoring
Sales Performance Management
Call Monitoring & Competitive Intelligence
Other Application

By Enterprises Size

Large Enterprises
Small & Medium Enterprises

By Vertical

BFSI
Telecom & IT
Media & Entertainment
Healthcare
Retail
Government
Travel & Hospitality
Other Vertical

By Country

US
Canada
Mexico
Rest of North America

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 North America Speech Analytics Market, by Deployment Type
- 1.4.2 North America Speech Analytics Market, by Component
- 1.4.3 North America Speech Analytics Market, by Application
- 1.4.4 North America Speech Analytics Market, by Enterprises Size
- 1.4.5 North America Speech Analytics Market, by Vertical
- 1.4.6 North America Speech Analytics Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 Market Share Analysis, 2023
4.2 Strategies Deployed in Speech Analytics Market
4.3 Porter Five Forces Analysis

Chapter 5. North America Speech Analytics Market by Deployment Type

5.1 North America On-premise Market by Region
5.2 North America Cloud Market by Region

Chapter 6. North America Speech Analytics Market by Component

6.1 North America Solution Market by Country
6.2 North America Services Market by Country
6.3 North America Speech Analytics Market by Services Type
- 6.3.1 North America Professional Services Market by Country
- 6.3.2 North America Managed Services Market by Country

Chapter 7. North America Speech Analytics Market by Application

7.1 North America Customer Experience Management Market by Country
7.2 North America Agent Performance Monitoring Market by Country
7.3 North America Sales Performance Management Market by Country
7.4 North America Call Monitoring & Competitive Intelligence Market by Country
7.5 North America Other Application Market by Country

Chapter 8. North America Speech Analytics Market by Enterprises Size

8.1 North America Large Enterprises Market by Country
8.2 North America Small & Medium Enterprises Market by Country

Chapter 9. North America Speech Analytics Market by Vertical

9.1 North America BFSI Market by Country
9.2 North America Telecom & IT Market by Country
9.3 North America Media & Entertainment Market by Country
9.4 North America Healthcare Market by Country
9.5 North America Retail Market by Country
9.6 North America Government Market by Country
9.7 North America Travel & Hospitality Market by Country
9.8 North America Other Vertical Market by Country

Chapter 10. North America Speech Analytics Market by Country

10.1 US Speech Analytics Market
- 10.1.1 US Speech Analytics Market by Deployment Type
- 10.1.2 US Speech Analytics Market by Component
  - 10.1.2.1 US Speech Analytics Market by Services Type
- 10.1.3 US Speech Analytics Market by Application
- 10.1.4 US Speech Analytics Market by Enterprises Size
- 10.1.5 US Speech Analytics Market by Vertical
10.2 Canada Speech Analytics Market
- 10.2.1 Canada Speech Analytics Market by Deployment Type
- 10.2.2 Canada Speech Analytics Market by Component
  - 10.2.2.1 Canada Speech Analytics Market by Services Type
- 10.2.3 Canada Speech Analytics Market by Application
- 10.2.4 Canada Speech Analytics Market by Enterprises Size
- 10.2.5 Canada Speech Analytics Market by Vertical
10.3 Mexico Speech Analytics Market
- 10.3.1 Mexico Speech Analytics Market by Deployment Type
- 10.3.2 Mexico Speech Analytics Market by Component
  - 10.3.2.1 Mexico Speech Analytics Market by Services Type
- 10.3.3 Mexico Speech Analytics Market by Application
- 10.3.4 Mexico Speech Analytics Market by Enterprises Size
- 10.3.5 Mexico Speech Analytics Market by Vertical
10.4 Rest of North America Speech Analytics Market
- 10.4.1 Rest of North America Speech Analytics Market by Deployment Type
- 10.4.2 Rest of North America Speech Analytics Market by Component
  - 10.4.2.1 Rest of North America Speech Analytics Market by Services Type
- 10.4.3 Rest of North America Speech Analytics Market by Application
- 10.4.4 Rest of North America Speech Analytics Market by Enterprises Size
- 10.4.5 Rest of North America Speech Analytics Market by Vertical

Chapter 11. Company Profiles

11.1 Verint Systems, Inc.
- 11.1.1 Company Overview
- 11.1.2 Financial Analysis
- 11.1.3 Regional Analysis
- 11.1.4 Research and Development Expense
- 11.1.5 Recent strategies and developments:
  - 11.1.5.1 Partnerships, Collaborations, and Agreements:
11.2 NICE Ltd.
- 11.2.1 Company Overview
- 11.2.2 Financial Analysis
- 11.2.3 Segmental and Regional Analysis
- 11.2.4 Research & Development Expenses
- 11.2.5 SWOT Analysis
11.3 Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
- 11.3.1 Company Overview
- 11.3.2 Recent strategies and developments:
  - 11.3.2.1 Partnerships, Collaborations, and Agreements:
11.4 Hewlett Packard Enterprise Company
- 11.4.1 Company Overview
- 11.4.2 Financial Analysis
- 11.4.3 Segmental and Regional Analysis
- 11.4.4 Research & Development Expense
- 11.4.5 SWOT Analysis
11.5 Deepgram, Inc.
- 11.5.1 Company Overview
- 11.5.2 Recent strategies and developments:
  - 11.5.2.1 Partnerships, Collaborations, and Agreements:
11.6 Open Text Corporation
- 11.6.1 Company Overview
- 11.6.2 Financial Analysis
- 11.6.3 Regional Analysis
- 11.6.4 Research & Development Expenses
- 11.6.5 Recent strategies and developments:
  - 11.6.5.1 Product Launches and Product Expansions:
- 11.6.6 SWOT Analysis
11.7 Uniphore Technologies Inc.
- 11.7.1 Company Overview
- 11.7.2 Recent strategies and developments:
  - 11.7.2.1 Acquisition and Mergers:
11.8 Amazon Web Services, Inc. (Amazon.com, Inc.)
- 11.8.1 Company Overview
- 11.8.2 Financial Analysis
- 11.8.3 Segmental Analysis
- 11.8.4 Recent strategies and developments:
  - 11.8.4.1 Partnerships, Collaborations, and Agreements:
- 11.8.5 SWOT Analysis
11.9 Cogito Corporation
- 11.9.1 Company Overview
- 11.9.2 SWOT Analysis
11.10. Talkdesk, Inc.
- 11.10.1 Company Overview

LIST OF TABLES

TABLE 1 North America Speech Analytics Market, 2020 - 2023, USD Million
TABLE 2 North America Speech Analytics Market, 2024 - 2031, USD Million
TABLE 3 North America Speech Analytics Market by Deployment Type, 2020 - 2023, USD Million
TABLE 4 North America Speech Analytics Market by Deployment Type, 2024 - 2031, USD Million
TABLE 5 North America On-premise Market by Region, 2020 - 2023, USD Million
TABLE 6 North America On-premise Market by Region, 2024 - 2031, USD Million
TABLE 7 North America Cloud Market by Region, 2020 - 2023, USD Million
TABLE 8 North America Cloud Market by Region, 2024 - 2031, USD Million
TABLE 9 North America Speech Analytics Market by Component, 2020 - 2023, USD Million
TABLE 10 North America Speech Analytics Market by Component, 2024 - 2031, USD Million
TABLE 11 North America Solution Market by Country, 2020 - 2023, USD Million
TABLE 12 North America Solution Market by Country, 2024 - 2031, USD Million
TABLE 13 North America Services Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Services Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Speech Analytics Market by Services Type, 2020 - 2023, USD Million
TABLE 16 North America Speech Analytics Market by Services Type, 2024 - 2031, USD Million
TABLE 17 North America Professional Services Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Professional Services Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Managed Services Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Managed Services Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Speech Analytics Market by Application, 2020 - 2023, USD Million
TABLE 22 North America Speech Analytics Market by Application, 2024 - 2031, USD Million
TABLE 23 North America Customer Experience Management Market by Country, 2020 - 2023, USD Million
TABLE 24 North America Customer Experience Management Market by Country, 2024 - 2031, USD Million
TABLE 25 North America Agent Performance Monitoring Market by Country, 2020 - 2023, USD Million
TABLE 26 North America Agent Performance Monitoring Market by Country, 2024 - 2031, USD Million
TABLE 27 North America Sales Performance Management Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Sales Performance Management Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Call Monitoring & Competitive Intelligence Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Call Monitoring & Competitive Intelligence Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Other Application Market by Country, 2020 - 2023, USD Million
TABLE 32 North America Other Application Market by Country, 2024 - 2031, USD Million
TABLE 33 North America Speech Analytics Market by Enterprises Size, 2020 - 2023, USD Million
TABLE 34 North America Speech Analytics Market by Enterprises Size, 2024 - 2031, USD Million
TABLE 35 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 36 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 37 North America Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 38 North America Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Speech Analytics Market by Vertical, 2020 - 2023, USD Million
TABLE 40 North America Speech Analytics Market by Vertical, 2024 - 2031, USD Million
TABLE 41 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 42 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 43 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Media & Entertainment Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Media & Entertainment Market by Country, 2024 - 2031, USD Million
TABLE 47 North America Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 48 North America Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 49 North America Retail Market by Country, 2020 - 2023, USD Million
TABLE 50 North America Retail Market by Country, 2024 - 2031, USD Million
TABLE 51 North America Government Market by Country, 2020 - 2023, USD Million
TABLE 52 North America Government Market by Country, 2024 - 2031, USD Million
TABLE 53 North America Travel & Hospitality Market by Country, 2020 - 2023, USD Million
TABLE 54 North America Travel & Hospitality Market by Country, 2024 - 2031, USD Million
TABLE 55 North America Other Vertical Market by Country, 2020 - 2023, USD Million
TABLE 56 North America Other Vertical Market by Country, 2024 - 2031, USD Million
TABLE 57 North America Speech Analytics Market by Country, 2020 - 2023, USD Million
TABLE 58 North America Speech Analytics Market by Country, 2024 - 2031, USD Million
TABLE 59 US Speech Analytics Market, 2020 - 2023, USD Million
TABLE 60 US Speech Analytics Market, 2024 - 2031, USD Million
TABLE 61 US Speech Analytics Market by Deployment Type, 2020 - 2023, USD Million
TABLE 62 US Speech Analytics Market by Deployment Type, 2024 - 2031, USD Million
TABLE 63 US Speech Analytics Market by Component, 2020 - 2023, USD Million
TABLE 64 US Speech Analytics Market by Component, 2024 - 2031, USD Million
TABLE 65 US Speech Analytics Market by Services Type, 2020 - 2023, USD Million
TABLE 66 US Speech Analytics Market by Services Type, 2024 - 2031, USD Million
TABLE 67 US Speech Analytics Market by Application, 2020 - 2023, USD Million
TABLE 68 US Speech Analytics Market by Application, 2024 - 2031, USD Million
TABLE 69 US Speech Analytics Market by Enterprises Size, 2020 - 2023, USD Million
TABLE 70 US Speech Analytics Market by Enterprises Size, 2024 - 2031, USD Million
TABLE 71 US Speech Analytics Market by Vertical, 2020 - 2023, USD Million
TABLE 72 US Speech Analytics Market by Vertical, 2024 - 2031, USD Million
TABLE 73 Canada Speech Analytics Market, 2020 - 2023, USD Million
TABLE 74 Canada Speech Analytics Market, 2024 - 2031, USD Million
TABLE 75 Canada Speech Analytics Market by Deployment Type, 2020 - 2023, USD Million
TABLE 76 Canada Speech Analytics Market by Deployment Type, 2024 - 2031, USD Million
TABLE 77 Canada Speech Analytics Market by Component, 2020 - 2023, USD Million
TABLE 78 Canada Speech Analytics Market by Component, 2024 - 2031, USD Million
TABLE 79 Canada Speech Analytics Market by Services Type, 2020 - 2023, USD Million
TABLE 80 Canada Speech Analytics Market by Services Type, 2024 - 2031, USD Million
TABLE 81 Canada Speech Analytics Market by Application, 2020 - 2023, USD Million
TABLE 82 Canada Speech Analytics Market by Application, 2024 - 2031, USD Million
TABLE 83 Canada Speech Analytics Market by Enterprises Size, 2020 - 2023, USD Million
TABLE 84 Canada Speech Analytics Market by Enterprises Size, 2024 - 2031, USD Million
TABLE 85 Canada Speech Analytics Market by Vertical, 2020 - 2023, USD Million
TABLE 86 Canada Speech Analytics Market by Vertical, 2024 - 2031, USD Million
TABLE 87 Mexico Speech Analytics Market, 2020 - 2023, USD Million
TABLE 88 Mexico Speech Analytics Market, 2024 - 2031, USD Million
TABLE 89 Mexico Speech Analytics Market by Deployment Type, 2020 - 2023, USD Million
TABLE 90 Mexico Speech Analytics Market by Deployment Type, 2024 - 2031, USD Million
TABLE 91 Mexico Speech Analytics Market by Component, 2020 - 2023, USD Million
TABLE 92 Mexico Speech Analytics Market by Component, 2024 - 2031, USD Million
TABLE 93 Mexico Speech Analytics Market by Services Type, 2020 - 2023, USD Million
TABLE 94 Mexico Speech Analytics Market by Services Type, 2024 - 2031, USD Million
TABLE 95 Mexico Speech Analytics Market by Application, 2020 - 2023, USD Million
TABLE 96 Mexico Speech Analytics Market by Application, 2024 - 2031, USD Million
TABLE 97 Mexico Speech Analytics Market by Enterprises Size, 2020 - 2023, USD Million
TABLE 98 Mexico Speech Analytics Market by Enterprises Size, 2024 - 2031, USD Million
TABLE 99 Mexico Speech Analytics Market by Vertical, 2020 - 2023, USD Million
TABLE 100 Mexico Speech Analytics Market by Vertical, 2024 - 2031, USD Million
TABLE 101 Rest of North America Speech Analytics Market, 2020 - 2023, USD Million
TABLE 102 Rest of North America Speech Analytics Market, 2024 - 2031, USD Million
TABLE 103 Rest of North America Speech Analytics Market by Deployment Type, 2020 - 2023, USD Million
TABLE 104 Rest of North America Speech Analytics Market by Deployment Type, 2024 - 2031, USD Million
TABLE 105 Rest of North America Speech Analytics Market by Component, 2020 - 2023, USD Million
TABLE 106 Rest of North America Speech Analytics Market by Component, 2024 - 2031, USD Million
TABLE 107 Rest of North America Speech Analytics Market by Services Type, 2020 - 2023, USD Million
TABLE 108 Rest of North America Speech Analytics Market by Services Type, 2024 - 2031, USD Million
TABLE 109 Rest of North America Speech Analytics Market by Application, 2020 - 2023, USD Million
TABLE 110 Rest of North America Speech Analytics Market by Application, 2024 - 2031, USD Million
TABLE 111 Rest of North America Speech Analytics Market by Enterprises Size, 2020 - 2023, USD Million
TABLE 112 Rest of North America Speech Analytics Market by Enterprises Size, 2024 - 2031, USD Million
TABLE 113 Rest of North America Speech Analytics Market by Vertical, 2020 - 2023, USD Million
TABLE 114 Rest of North America Speech Analytics Market by Vertical, 2024 - 2031, USD Million
TABLE 115 Key Information -Verint Systems, Inc.
TABLE 116 Key Information - NICE Ltd.
TABLE 117 Key Information - Qualtrics, LLC
TABLE 118 Key Information - Hewlett Packard Enterprise Company
TABLE 119 Key Information - Deepgram, Inc.
TABLE 120 Key Information - Open Text Corporation
TABLE 121 Key Information - Uniphore Technologies Inc.
TABLE 122 Key Information - Amazon Web Services, Inc.
TABLE 123 Key Information - Cogito Corporation
TABLE 124 Key Information - Talkdesk, Inc.

North America Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

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