PUBLISHER: QKS Group | PRODUCT CODE: 1669161
PUBLISHER: QKS Group | PRODUCT CODE: 1669161
This product includes two reports: Market Share and Market Forecast.
QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of above-average by 2028 in China.
China is poised for substantial growth in the speech analytics market, with an above-average CAGR expected by 2028. This growth is fueled by the rapid digitalization across the country and the rising importance of customer experience management. Chinese businesses are recognizing the value of speech analytics in gaining actionable insights from customer interactions, which can drive improvements in service delivery and operational efficiency. The supportive regulatory environment and government initiatives promoting digital transformation further bolster the market's expansion. Consequently, China is emerging as a key player in the global speech analytics landscape.
Quadrant Knowledge Solutions defines Speech Analytics as a technology that analyzes customer conversations from live or recorded audio data to derive deep insights, trends, and metrics from each conversation. It uses AI technologies such as NLP, speech recognition, and transcription to evaluate agent performance, assess customer experience, and monitor organization-wide strengths and shortcomings in every voice interaction.
QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of above-average by 2028 in China.
The future of the speech analytics market in China looks bright, with significant growth opportunities on the horizon. As digital transformation initiatives continue to gain momentum, more organizations are expected to adopt speech analytics to enhance their customer service capabilities and gain a competitive edge. The integration of AI and machine learning technologies will further augment the effectiveness of speech analytics solutions, driving higher adoption rates. Additionally, government initiatives aimed at promoting digital innovation and the increasing availability of cloud-based solutions will support the market's expansion. China is well-positioned to become a key growth region for the global speech analytics market.
Quadrant Knowledge Solutions defines speech analytics as a technology that analyzes customer conversations from live or recorded audio data to derive deep insights, trends, and metrics from each conversation. It uses AI technologies such as NLP, speech recognition, and transcription to evaluate agent performance, assess customer experience, and monitor organization-wide strengths and shortcomings in every voice interaction.