Global Healthcare CRM Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

List of Tables

The global demand for Healthcare CRM Market is presumed to reach the market size of nearly USD 39.26 BN by 2032 from USD 18.12 BN in 2023 with a CAGR of 8.97% under the study period 2024 - 2032.

Healthcare Customer Relationship Management (CRM) involves using technology to manage interactions between healthcare providers and their patients. It focuses on improving patient engagement, streamlining communication, and enhancing patient experience. Healthcare CRM systems often integrate patient data, appointment scheduling, and communication tools to facilitate personalized care, optimize workflows, and ensure efficient healthcare delivery.

MARKET DYNAMICS

The increasing need for efficient patient engagement and relationship management within the healthcare sector propels the healthcare CRM market. The growing shift towards value-based care, emphasis on patient-centric services, and the digital transformation of healthcare services contribute to the market's growth. Healthcare providers adopt CRM solutions to enhance patient satisfaction, streamline communication, and personalize healthcare experiences. Regulatory requirements for data management and integrating electronic health records (EHRs) also drive the adoption of healthcare CRM systems. Moreover, the emphasis on population health management and the need for data-driven decision-making in healthcare organizations fuel the demand for healthcare CRM solutions tailored to unique requirements.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of healthcare crm. The growth and trends of healthcare crm industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the healthcare crm market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Functionality

Customer Service And Support
Digital Commerce
Marketing
Sales
Cross - CRM

By Deployment Mode

On-Premise Model
Cloud/Web-Based Model

By End Use

Healthcare Providers
Healthcare Payers
Life Sciences Industry

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Healthcare CRM market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

GLOBAL HEALTHCARE CRM MARKET SHARE BY REGION (REPRESENTATIVE GRAPH)
Global Healthcare CRM Market Share

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Healthcare CRM market include Microsoft, Cerner Corporation (Oracle), IBM, SAP, Accenture, Zoho Corporation, hc1, LeadSquared, Salesforce, Veeva Systems, Talisma, Alvaria, NICE, Verint Systems Inc., and Creatio. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

Product Code: VMR112113870

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . HEALTHCARE CRM - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Functionality
- 3.7.2 Market Attractiveness Analysis By Deployment mode
- 3.7.3 Market Attractiveness Analysis By End Use
- 3.7.4 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY FUNCTIONALITY

5.1 Overview by Functionality
5.2 Historical and Forecast Data
5.3 Analysis by Functionality
5.4 Customer Service and Support Historic and Forecast Sales by Regions
5.5 Digital Commerce Historic and Forecast Sales by Regions
5.6 Marketing Historic and Forecast Sales by Regions
5.7 Sales Historic and Forecast Sales by Regions
5.8 Cross - CRM Historic and Forecast Sales by Regions

6 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY DEPLOYMENT MODE

6.1 Overview by Deployment mode
6.2 Historical and Forecast Data
6.3 Analysis by Deployment mode
6.4 On-premise Model Historic and Forecast Sales by Regions
6.5 Cloud/Web-based Model Historic and Forecast Sales by Regions

7 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY END USE

7.1 Overview by End Use
7.2 Historical and Forecast Data
7.3 Analysis by End Use
7.4 Healthcare Providers Historic and Forecast Sales by Regions
7.5 Healthcare Payers Historic and Forecast Sales by Regions
7.6 Life Sciences Industry Historic and Forecast Sales by Regions

8 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Data Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Data Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Data Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. South East Asia Sales Analysis
- 8.5.10. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Data Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Data Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE HEALTHCARE CRM COMPANIES

9.1. Healthcare Crm Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF HEALTHCARE CRM INDUSTRY

10.1. Company Share Analysis
10.2. Market Concentration Rate
10.3. Microsoft
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Cerner Corporation (Oracle)
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. IBM
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. SAP
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Accenture
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. Zoho Corporation
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. HC1
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. LeadSquared
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. Salesforce
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. Veeva Systems
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Talisma
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. Alvaria
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. NICE
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Verint Systems Inc.
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Creatio
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies