Asia Pacific Healthcare CRM Market Forecast to 2030 - Regional Analysis - by Deployment Mode, Product Type, Application, and End User

List of Tables

The Asia Pacific healthcare CRM market was valued at US$ 1,166.17 million in 2022 and is expected to reach US$ 2,745.50 million by 2030; it is estimated to register a CAGR of 11.3% from 2022 to 2030.

Increasing Knowledge About Internet of Things and Artificial Intelligence Boosts Asia Pacific Healthcare CRM Market

The demand for data-driven insights, analytics, and population health management is significantly promoting the development of the healthcare industry, which, in turn, propels the demand for healthcare CRM. This increase in demand can be related to the growing emphasis on value-based care and the demand for healthcare organizations to improve patient outcomes, lower costs, and improve overall care quality. Data-driven insights analytics are critical in healthcare CRM since they allow organizations to examine and evaluate large volumes of patient data to identify trends, patterns, and correlations. This enables healthcare practitioners to understand their patient population better, allowing them to make more accurate decisions about treatment plans, interventions, and resource allocation. Healthcare organizations may also identify high-risk patients, forecast prospective illnesses, and intervene proactively to prevent negative outcomes by employing data-driven analytics. Similarly, population health management is another significant driver of the growing demand for data-driven insights and analytics in the Asia Pacific healthcare CRM market. Population health management, focusing on improving the health outcomes of entire populations, necessitates healthcare organizations having an extensive understanding of their patient population and the factors that impact their health. Data-driven insights analytics allow healthcare professionals to segment their patient population based on criteria including demographics, clinical problems, and risk factors. This allows them to personalize medical services and treatment plans to the individual requirements of distinct patient groups.

Furthermore, healthcare CRM developers rapidly integrate advanced analytics and population health management capabilities into healthcare CRM platforms. These capabilities enable healthcare organizations to use data to enhance clinical and operational outcomes, resulting in better patient care and lower costs. Thus, the increasing demand for data-driven insights, analytics, and population health management propels the demand for healthcare CRM to improve patient outcomes, reduce costs, and enhance the overall quality of care, which fuels the growth of the Asia Pacific healthcare CRM market.

Asia Pacific Healthcare CRM Market Overview

The market for healthcare CRM in China is expected to witness significant growth in the coming years due to the increasing adoption of digital technologies in the healthcare sector. The Chinese government is promoting digital health solutions to improve the quality and accessibility of healthcare services. Under the Healthy China 2030 plan, China plans to invest significantly in advancing its healthcare technology innovation in the coming years. This expenditure is intended to ensure health equity within China through technological advancements and improvements to the healthcare system.

Additionally, China is among the most densely populated countries across the world. The current population is ~1.41 billion. According to the Global Burden of Disease (GBD) study published in October 2020, the population in the country is prone to infectious, chronic, and acute diseases. China reports the incidence of many diseases such as stroke, cancer, Alzheimer's, and diabetes. The rising number of patients and the increasing demand for better healthcare services boost the Asia Pacific healthcare CRM market growth in China. Furthermore, according to data from the Future Health Index, 94% of Chinese healthcare professionals used digital health technology or mobile health apps. The growing presence of local key players is boosting the China healthcare CRM market growth. Manufacturers are focusing on expanding their strategic global presence and specialized expertise with exclusive technological capabilities, leading to the market growth in China. Aging population has become one of the major contributors to the increased demand for healthcare CRM software as they are unable to visit the hospital anytime due to physical stress and thus require a proper schedule for medical visits and a digital appointment for home care settings. In 2019, 12.6% of China's population was over 65. Also, as per WHO, by 2040, ~402 million people (i.e., 28% of the total population) will be over 60. Thus, China is facing pressures of an aging population and constant rise in the prevalence of diseases such as cancer, Alzheimer's disease, and diabetes. As a result, demand for hospital visits and online appointments will continue to rise, setting new requirements for healthcare CRM software in China.

Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Million)

Asia Pacific Healthcare CRM Market Segmentation

The Asia Pacific healthcare CRM market is categorized into deployment mode, product type, application, and end user, and country.

Based on deployment mode, the Asia Pacific healthcare CRM market is bifurcated cloud based and on-premise. The cloud based segment held a larger market share in 2022.

In terms of product type, the Asia Pacific healthcare CRM market is categorized into operational CRM, analytical CRM, and collaborative CRM. The operational CRM segment held a larger market share in 2022.

By application, the Asia Pacific healthcare CRM market is segmented into relationship management, case management, case coordination, community outreach, and others. The relationship management segment held the largest market share in 2022. The case management segment is further subsegmented into disease management and clinical trials relationship management. The case coordination segment is further subsegmented into patient information management and pre-authorizations / eligibility. The community outreach segment is further services outreach/promotion and community health education.

By end user, the Asia Pacific healthcare CRM market is segmented into providers, payers, and others. The providers segment held the largest market share in 2022.

By country, the Asia Pacific healthcare CRM market is segmented into China, Japan, India, Australia, South Korea, and the Rest of Asia Pacific. China dominated the Asia Pacific healthcare CRM market share in 2022.

International Business Machines Corp, IQVIA Holdings Inc, Microsoft Corp, Oracle Corp, Pegasystems Inc, Sage Group Plc, Salesforce Inc, SAP SE, SugarCRM Inc, Veeva Systems Inc, and Zendesk Inc are among the leading companies operating in the Asia Pacific healthcare CRM market.

Product Code: BMIRE00030114

Table of Content

1. Introduction

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

3. Research Methodology

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. Asia Pacific Healthcare CRM Market - Key Industry Dynamics

4.1 Asia Pacific Healthcare CRM Market - Key Industry Dynamics
4.2 Market Drivers
- 4.2.1 Growing Emphasis on Patient-Cantered Healthcare Delivery
- 4.2.2 Increasing Demand for Data-Driven Insights, Analytics, and Population Health Management
4.3 Market Restraints
- 4.3.1 Lack of Data Security and Concerns Related to Patient Information Privacy
4.4 Market Opportunities
- 4.4.1 Increasing Knowledge About Internet of Things and Artificial Intelligence
4.5 Future Trends
- 4.5.1 Increasing Acceptance of Digital Health and Mobile CRM Solutions
4.6 Impact of Drivers and Restraints:

5. Healthcare CRM Market - Asia Pacific Market Analysis

5.1 Asia Pacific Healthcare CRM Market Revenue (US$ Million), 2022 - 2030
5.2 Asia Pacific Healthcare CRM Market Forecast and Analysis

6. Asia Pacific Healthcare CRM Market Analysis - By Deployment Mode

6.1 Cloud Based
- 6.1.1 Overview
- 6.1.2 Cloud Based Market, Revenue and Forecast to 2030 (US$ Million)
6.2 On-premise
- 6.2.1 Overview
- 6.2.2 On-premise Market, Revenue and Forecast to 2030 (US$ Million)

7. Asia Pacific Healthcare CRM Market Analysis - By Product Type

7.1 Operational CRM
- 7.1.1 Overview
- 7.1.2 Operational CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.2 Analytical CRM
- 7.2.1 Overview
- 7.2.2 Analytical CRM Market, Revenue and Forecast to 2030 (US$ Million)
7.3 Collaborative CRM
- 7.3.1 Overview
- 7.3.2 Collaborative CRM Market, Revenue and Forecast to 2030 (US$ Million)

8. Asia Pacific Healthcare CRM Market Analysis - By Application

8.1 Relationship Management
- 8.1.1 Overview
- 8.1.2 Relationship Management Market, Revenue and Forecast to 2030 (US$ Million)
8.2 Case Management
- 8.2.1 Overview
- 8.2.2 Case Management Market, Revenue and Forecast to 2030 (US$ Million)
8.3 Case Coordination
- 8.3.1 Overview
- 8.3.2 Case Coordination Market, Revenue and Forecast to 2030 (US$ Million)
8.4 Community Outreach
- 8.4.1 Overview
- 8.4.2 Community Outreach Market, Revenue and Forecast to 2030 (US$ Million)
8.5 Others
- 8.5.1 Overview
- 8.5.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

9. Asia Pacific Healthcare CRM Market Analysis - By End User

9.1 Providers
- 9.1.1 Overview
- 9.1.2 Providers Market, Revenue and Forecast to 2030 (US$ Million)
9.2 Payers
- 9.2.1 Overview
- 9.2.2 Payers Market, Revenue and Forecast to 2030 (US$ Million)
9.3 Others
- 9.3.1 Overview
- 9.3.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

10. Asia Pacific Healthcare CRM Market - Country Analysis

10.1 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Country
- 10.1.1 Asia Pacific Healthcare CRM Market Revenue and Forecast and Analysis - By Country
  - 10.1.1.1 China: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.1.1 China: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.1.2 China: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.1.3 China: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.1.3.1 China: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.1.3.2 China: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.1.3.3 China: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.1.4 China: Asia Pacific Healthcare CRM Market Breakdown by End User
  - 10.1.1.2 Japan: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.2.1 Japan: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.2.2 Japan: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.2.3 Japan: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.2.3.1 Japan: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.2.3.2 Japan: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.2.3.3 Japan: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.2.4 Japan: Asia Pacific Healthcare CRM Market Breakdown by End User
  - 10.1.1.3 India: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.3.1 India: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.3.2 India: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.3.3 India: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.3.3.1 India: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.3.3.2 India: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.3.3.3 India: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.3.4 India: Asia Pacific Healthcare CRM Market Breakdown by End User
  - 10.1.1.4 Australia: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.4.1 Australia: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.4.2 Australia: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.4.3 Australia: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.4.3.1 Australia: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.4.3.2 Australia: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.4.3.3 Australia: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.4.4 Australia: Asia Pacific Healthcare CRM Market Breakdown by End User
  - 10.1.1.5 South Korea: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.5.1 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.5.2 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.5.3 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.5.3.1 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.5.3.2 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.5.3.3 South Korea: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.5.4 South Korea: Asia Pacific Healthcare CRM Market Breakdown by End User
  - 10.1.1.6 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Revenue and Forecast to 2030 (US$ Mn)
    - 10.1.1.6.1 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Deployment Mode
    - 10.1.1.6.2 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Product Type
    - 10.1.1.6.3 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Application
    - 10.1.1.6.3.1 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Case Management
    - 10.1.1.6.3.2 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Community Outreach
    - 10.1.1.6.3.3 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by Case Coordination
    - 10.1.1.6.4 Rest of Asia Pacific: Asia Pacific Healthcare CRM Market Breakdown by End User

11. Healthcare CRM Market Industry Landscape

11.1 Overview

12. Company Profiles

12.1 Pegasystems Inc
- 12.1.1 Key Facts
- 12.1.2 Business Description
- 12.1.3 Products and Services
- 12.1.4 Financial Overview
- 12.1.5 SWOT Analysis
- 12.1.6 Key Developments
12.2 Sage Group Plc
- 12.2.1 Key Facts
- 12.2.2 Business Description
- 12.2.3 Products and Services
- 12.2.4 Financial Overview
- 12.2.5 SWOT Analysis
- 12.2.6 Key Developments
12.3 IQVIA Holdings Inc
- 12.3.1 Key Facts
- 12.3.2 Business Description
- 12.3.3 Products and Services
- 12.3.4 Financial Overview
- 12.3.5 SWOT Analysis
- 12.3.6 Key Developments
12.4 Zendesk Inc
- 12.4.1 Key Facts
- 12.4.2 Business Description
- 12.4.3 Products and Services
- 12.4.4 Financial Overview
- 12.4.5 SWOT Analysis
- 12.4.6 Key Developments
12.5 SugarCRM Inc
- 12.5.1 Key Facts
- 12.5.2 Business Description
- 12.5.3 Products and Services
- 12.5.4 Financial Overview
- 12.5.5 SWOT Analysis
- 12.5.6 Key Developments
12.6 SAP SE
- 12.6.1 Key Facts
- 12.6.2 Business Description
- 12.6.3 Products and Services
- 12.6.4 Financial Overview
- 12.6.5 SWOT Analysis
- 12.6.6 Key Developments
12.7 Veeva Systems Inc
- 12.7.1 Key Facts
- 12.7.2 Business Description
- 12.7.3 Products and Services
- 12.7.4 Financial Overview
- 12.7.5 SWOT Analysis
- 12.7.6 Key Developments
12.8 Oracle Corp
- 12.8.1 Key Facts
- 12.8.2 Business Description
- 12.8.3 Products and Services
- 12.8.4 Financial Overview
- 12.8.5 SWOT Analysis
- 12.8.6 Key Developments
12.9 Microsoft Corp
- 12.9.1 Key Facts
- 12.9.2 Business Description
- 12.9.3 Products and Services
- 12.9.4 Financial Overview
- 12.9.5 SWOT Analysis
- 12.9.6 Key Developments
12.10 Salesforce Inc
- 12.10.1 Key Facts
- 12.10.2 Business Description
- 12.10.3 Products and Services
- 12.10.4 Financial Overview
- 12.10.5 SWOT Analysis
- 12.10.6 Key Developments
12.11 International Business Machines Corp
- 12.11.1 Key Facts
- 12.11.2 Business Description
- 12.11.3 Products and Services
- 12.11.4 Financial Overview
- 12.11.5 SWOT Analysis
- 12.11.6 Key Developments

13. Appendix

13.1 About The Insight Partners
13.2 Glossary of Terms