PUBLISHER: KBV Research | PRODUCT CODE: 1565236
PUBLISHER: KBV Research | PRODUCT CODE: 1565236
LAMEA Customer Information System Market Size, Share & Trends Analysis Report By Component (Solution and Services), By Application, By Country and Growth Forecast, 2024 - 2031
The Latin America, Middle East and Africa Customer Information System Market would witness market growth of 14.6% CAGR during the forecast period (2024-2031).
The Brazil market dominated the LAMEA Customer Information System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $55.5 million by 2031. The Argentina market is registering a CAGR of 16.2% during (2024 - 2031). Additionally, The UAE market would obtain a CAGR of 13.6% during (2024 - 2031).
As organizations expand, their customer data management needs become more complex. CIS offers scalable solutions that can grow alongside the business, accommodating increasing volumes of data and customer interactions. Heightened regulations regarding data privacy, such as GDPR and CCPA, prompt businesses to adopt CIS to ensure compliance with legal requirements and secure handling of customer data. Businesses are adopting CIS that enables a unified view of customer interactions across multiple channels, including social media, email, and in-store, to create a seamless omnichannel experience. There is a rise in demand for CIS that integrates various communication channels (chat, email, social media) to facilitate coherent and timely customer interactions.
The increasing use of CIS to deliver personalized content and product recommendations in real time enhances customer engagement and drives conversion rates. Companies are leveraging CIS to implement behavioural targeting strategies based on customer interactions and preferences, allowing for tailored marketing efforts. More organizations are moving toward cloud-based CIS solutions that offer greater scalability, flexibility, and accessibility compared to traditional on-premises systems. The growing trend toward subscription-based pricing models in cloud CIS solutions is making advanced customer management technologies more affordable for small and medium-sized enterprises (SMEs).
The integration of IoT technologies into Customer Information Systems enhances operational efficiency and elevates the overall customer experience. Businesses can acquire valuable insights into consumer behaviour and preferences by analyzing the huge quantities of data collected from connected devices. This information lets them personalize interactions, offer tailored services, and proactively address customer needs. As customer expectations rise in an increasingly competitive market, the ability to provide exceptional service through advanced CIS solutions will become a key differentiator for businesses in Saudi Arabia.
Also, the demand for sophisticated CIS solutions will surge as the kingdom invests in smart infrastructure and embraces digital transformation. These systems will play an important role in enabling utilities and service providers to effectively manage customer data, enhance service delivery, and improve overall operational efficiency in a rapidly evolving urban landscape. In conclusion, the market is experiencing growth due to the expansion of the IoT industry, the establishment of smart cities in Saudi Arabia, and the increasing production of hydrocarbons in the UAE.
Based on Component, the market is segmented into Solution and Services (Customer Information System Implementation Service, Support Service, and Legacy Extension Consulting Service). Based on Application, the market is segmented into Electricity & Power Management, Water & Wastewater Management, and Utility Gas Management. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
List of Key Companies Profiled
- IBM Corporation
- SAP SE
- Oracle Corporation
- Harris Computer (Constellation Software, Inc.)
- Microsoft Corporation
- Fluentgrid Limited
- Gentrack Group Limited
- Hansen Technologies, Ltd.
- Itineris NV
- Wipro Limited
LAMEA Customer Information System Market Report Segmentation
By Component
- Solution
- Services
By Service Type
- Customer Information System Implementation Service
- Support Service
- Legacy Extension Consulting Service
By Application
- Electricity & Power Management
- Water & Wastewater Management
- Utility Gas Management
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 LAMEA Customer Information System Market, by Component
- 1.4.1 LAMEA Customer Information System Market, by Service Type
- 1.4.2 LAMEA Customer Information System Market, by Application
- 1.4.3 LAMEA Customer Information System Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.2.4 Geographical Expansions
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan - 2024, Aug) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. LAMEA Customer Information System Market by Component
- 5.1 LAMEA Solution Market by Country
- 5.2 LAMEA Services Market by Country
Chapter 6. LAMEA Customer Information System Market by Service Type
- 6.1 LAMEA Customer Information System Implementation Service Market by Country
- 6.2 LAMEA Support Service Market by Country
- 6.3 LAMEA Legacy Extension Consulting Service Market by Country
Chapter 7. LAMEA Customer Information System Market by Application
- 7.1 LAMEA Electricity & Power Management Market by Country
- 7.2 LAMEA Water & Wastewater Management Market by Country
- 7.3 LAMEA Utility Gas Management Market by Country
Chapter 8. LAMEA Customer Information System Market by Country
- 8.1 Brazil Customer Information System Market
- 8.1.1 Brazil Customer Information System Market by Component
- 8.1.2 Brazil Customer Information System Market by Service Type
- 8.1.3 Brazil Customer Information System Market by Application
- 8.2 Argentina Customer Information System Market
- 8.2.1 Argentina Customer Information System Market by Component
- 8.2.2 Argentina Customer Information System Market by Service Type
- 8.2.3 Argentina Customer Information System Market by Application
- 8.3 UAE Customer Information System Market
- 8.3.1 UAE Customer Information System Market by Component
- 8.3.2 UAE Customer Information System Market by Service Type
- 8.3.3 UAE Customer Information System Market by Application
- 8.4 Saudi Arabia Customer Information System Market
- 8.4.1 Saudi Arabia Customer Information System Market by Component
- 8.4.2 Saudi Arabia Customer Information System Market by Service Type
- 8.4.3 Saudi Arabia Customer Information System Market by Application
- 8.5 South Africa Customer Information System Market
- 8.5.1 South Africa Customer Information System Market by Component
- 8.5.2 South Africa Customer Information System Market by Service Type
- 8.5.3 South Africa Customer Information System Market by Application
- 8.6 Nigeria Customer Information System Market
- 8.6.1 Nigeria Customer Information System Market by Component
- 8.6.2 Nigeria Customer Information System Market by Service Type
- 8.6.3 Nigeria Customer Information System Market by Application
- 8.7 Rest of LAMEA Customer Information System Market
- 8.7.1 Rest of LAMEA Customer Information System Market by Component
- 8.7.2 Rest of LAMEA Customer Information System Market by Service Type
- 8.7.3 Rest of LAMEA Customer Information System Market by Application
Chapter 9. Company Profiles
- 9.1 Gentrack Group Limited
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Recent strategies and developments:
- 9.1.3.1 Product Launches and Product Expansions:
- 9.1.3.2 Geographical Expansions:
- 9.2 Fluentgrid Limited
- 9.2.1 Company Overview
- 9.3 Itineris NV
- 9.3.1 Company Overview
- 9.3.2 Recent strategies and developments:
- 9.3.2.1 Partnerships, Collaborations, and Agreements:
- 9.3.2.2 Acquisition and Mergers:
- 9.4 IBM Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Regional & Segmental Analysis
- 9.4.4 Research & Development Expenses
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Acquisition and Mergers:
- 9.4.6 SWOT Analysis
- 9.5 Oracle Corporation
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Segmental and Regional Analysis
- 9.5.4 Research & Development Expense
- 9.5.5 Recent strategies and developments:
- 9.5.5.1 Partnerships, Collaborations, and Agreements:
- 9.5.5.2 Product Launches and Product Expansions:
- 9.5.6 SWOT Analysis
- 9.6 SAP SE
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expense
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.6 SWOT Analysis
- 9.7 Harris Computer (Constellation Software, Inc.)
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 Hansen Technologies, Ltd.
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Regional Analysis
- 9.8.4 Recent strategies and developments:
- 9.8.4.1 Acquisition and Mergers:
- 9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
- 9.9.5.1 Partnerships, Collaborations, and Agreements:
- 9.9.6 SWOT Analysis
- 9.10. Microsoft Corporation
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
- 9.10.5.1 Acquisition and Mergers:
- 9.10.6 SWOT Analysis
LIST OF TABLES
- TABLE 1 LAMEA Customer Information System Market, 2020 - 2023, USD Million
- TABLE 2 LAMEA Customer Information System Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- Customer Information System Market
- TABLE 4 Product Launches And Product Expansions- Customer Information System Market
- TABLE 5 Acquisition and Mergers- Customer Information System Market
- TABLE 6 Geographical Expansions- Customer Information System Market
- TABLE 7 LAMEA Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 8 LAMEA Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 9 LAMEA Solution Market by Country, 2020 - 2023, USD Million
- TABLE 10 LAMEA Solution Market by Country, 2024 - 2031, USD Million
- TABLE 11 LAMEA Services Market by Country, 2020 - 2023, USD Million
- TABLE 12 LAMEA Services Market by Country, 2024 - 2031, USD Million
- TABLE 13 LAMEA Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 14 LAMEA Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 15 LAMEA Customer Information System Implementation Service Market by Country, 2020 - 2023, USD Million
- TABLE 16 LAMEA Customer Information System Implementation Service Market by Country, 2024 - 2031, USD Million
- TABLE 17 LAMEA Support Service Market by Country, 2020 - 2023, USD Million
- TABLE 18 LAMEA Support Service Market by Country, 2024 - 2031, USD Million
- TABLE 19 LAMEA Legacy Extension Consulting Service Market by Country, 2020 - 2023, USD Million
- TABLE 20 LAMEA Legacy Extension Consulting Service Market by Country, 2024 - 2031, USD Million
- TABLE 21 LAMEA Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 22 LAMEA Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 23 LAMEA Electricity & Power Management Market by Country, 2020 - 2023, USD Million
- TABLE 24 LAMEA Electricity & Power Management Market by Country, 2024 - 2031, USD Million
- TABLE 25 LAMEA Water & Wastewater Management Market by Country, 2020 - 2023, USD Million
- TABLE 26 LAMEA Water & Wastewater Management Market by Country, 2024 - 2031, USD Million
- TABLE 27 LAMEA Utility Gas Management Market by Country, 2020 - 2023, USD Million
- TABLE 28 LAMEA Utility Gas Management Market by Country, 2024 - 2031, USD Million
- TABLE 29 LAMEA Customer Information System Market by Country, 2020 - 2023, USD Million
- TABLE 30 LAMEA Customer Information System Market by Country, 2024 - 2031, USD Million
- TABLE 31 Brazil Customer Information System Market, 2020 - 2023, USD Million
- TABLE 32 Brazil Customer Information System Market, 2024 - 2031, USD Million
- TABLE 33 Brazil Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 34 Brazil Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 35 Brazil Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 36 Brazil Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 37 Brazil Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 38 Brazil Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 39 Argentina Customer Information System Market, 2020 - 2023, USD Million
- TABLE 40 Argentina Customer Information System Market, 2024 - 2031, USD Million
- TABLE 41 Argentina Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 42 Argentina Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 43 Argentina Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 44 Argentina Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 45 Argentina Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 46 Argentina Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 47 UAE Customer Information System Market, 2020 - 2023, USD Million
- TABLE 48 UAE Customer Information System Market, 2024 - 2031, USD Million
- TABLE 49 UAE Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 50 UAE Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 51 UAE Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 52 UAE Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 53 UAE Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 54 UAE Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 55 Saudi Arabia Customer Information System Market, 2020 - 2023, USD Million
- TABLE 56 Saudi Arabia Customer Information System Market, 2024 - 2031, USD Million
- TABLE 57 Saudi Arabia Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 58 Saudi Arabia Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 59 Saudi Arabia Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 60 Saudi Arabia Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 61 Saudi Arabia Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 62 Saudi Arabia Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 63 South Africa Customer Information System Market, 2020 - 2023, USD Million
- TABLE 64 South Africa Customer Information System Market, 2024 - 2031, USD Million
- TABLE 65 South Africa Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 66 South Africa Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 67 South Africa Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 68 South Africa Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 69 South Africa Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 70 South Africa Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 71 Nigeria Customer Information System Market, 2020 - 2023, USD Million
- TABLE 72 Nigeria Customer Information System Market, 2024 - 2031, USD Million
- TABLE 73 Nigeria Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 74 Nigeria Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 75 Nigeria Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 76 Nigeria Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 77 Nigeria Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 78 Nigeria Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 79 Rest of LAMEA Customer Information System Market, 2020 - 2023, USD Million
- TABLE 80 Rest of LAMEA Customer Information System Market, 2024 - 2031, USD Million
- TABLE 81 Rest of LAMEA Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 82 Rest of LAMEA Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 83 Rest of LAMEA Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 84 Rest of LAMEA Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 85 Rest of LAMEA Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 86 Rest of LAMEA Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 87 Key Information - Gentrack Group Limited
- TABLE 88 Key Information - Fluentgrid Limited
- TABLE 89 Key Information - Itineris NV
- TABLE 90 Key Information - IBM Corporation
- TABLE 91 Key Information - Oracle Corporation
- TABLE 92 Key Information - SAP SE
- TABLE 93 Key Information - Harris Computer
- TABLE 94 Key Information - Hansen Technologies, Ltd.
- TABLE 95 Key Information - Wipro Limited
- TABLE 96 Key Information - Microsoft Corporation
