Customer Information System Global Market Report 2025

Description

A customer information system (CIS) is a database used to store and manage essential customer data, including contact details, purchase history, and preferences, to improve customer relationship management (CRM) efforts. It allows businesses to monitor and analyze customer interactions, helping to provide personalized services and enhance overall customer satisfaction.

The primary components of a customer information system (CIS) consist of solutions and services. A solution entails a comprehensive response or remedy to address a particular problem or challenge. These solutions can be deployed either in the cloud or on-premises, providing a range of services such as 24/7 assistance, product updates, repairs, and testing. They cater to diverse end-users, including those involved in water and wastewater management, energy and utilities, as well as electricity and power management sectors.

The customer information system market research report is one of a series of new reports from The Business Research Company that provides customer information system market statistics, including customer information system industry global market size, regional shares, competitors with a customer information system market share, detailed customer information system market segments, market trends and opportunities, and any further data you may need to thrive in the customer information system industry. This customer information system market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer information system market size has grown rapidly in recent years. It will grow from $1.46 billion in 2024 to $1.66 billion in 2025 at a compound annual growth rate (CAGR) of 13.6%. The growth in the historic period can be attributed to data accuracy initiatives, user interface upgrades, security overhauls, scalability enhancements, and integration with CRM.

The customer information system market size is expected to see rapid growth in the next few years. It will grow to $2.73 billion in 2029 at a compound annual growth rate (CAGR) of 13.3%. The growth in the forecast period can be attributed to AI and predictive analytics integration, enhanced mobile accessibility, IoT integration, advanced personalization capabilities, and continuous performance monitoring. Major trends in the forecast period include hyper-personalization, emphasis on explainable AI, decentralized identity management, edge computing for real-time processing, and digital twin technology.

The anticipated rise in global utility consumption is poised to drive the expansion of the customer information system market. Utility consumption denotes the usage of resources such as electricity, water, and gas by residential, commercial, or industrial consumers. Factors such as increased infrastructure investment, industrialization, and evolving consumer patterns contribute to the escalating global utility consumption. Customer information systems tailored for utility consumption enable efficient monitoring and management of customer usage data, enhancing service delivery and optimizing resource utilization. For instance, as per the International Energy Agency (IEA) report in December 2023, the U.S. witnessed a notable surge of about 3.2% in total electricity end-use consumption in 2022 compared to the preceding year, underscoring the significance of such systems in meeting escalating demands.

Key players in the customer information system market are directing their efforts towards technological advancements to gain competitive advantage. Innovations such as cloud-based data platforms are increasingly being embraced, facilitating efficient storage, management, and analysis of large volumes of customer data. These platforms play a pivotal role in optimizing operations and enriching customer experiences by empowering organizations to effectively handle extensive customer data. For instance, AGL, an energy company based in Australia, unveiled a cutting-edge customer data platform powered by the Microsoft cloud in January 2023. This strategic move aims to empower consumers by granting them greater control over their data while leveraging the capabilities of cloud-based infrastructure for secure data exchange and advanced analytics.

In October 2022, Appier Inc., a technology services company based in China, finalized the acquisition of Woopra. This strategic acquisition aligns with Appier's vision of creating a next-generation, AI-powered customer data platform. By integrating Woopra's customer analytics software, Appier seeks to enhance its offerings with advanced capabilities in customer data integration and synchronization. The synergies between the two entities are anticipated to elevate marketing strategies through AI-driven insights and streamlined connections with external systems. Woopra, a U.S.-based provider of customer information system solutions, brings valuable expertise to Appier's portfolio, fostering innovation and growth opportunities in the evolving market landscape.

Major companies operating in the customer information system market are International Business Machines Corporation, Oracle Corporation, Schneider Electric, SAP SE, HCL Technologies, Wipro Limited, Indra Company Inc., Agility Customer Information System, Hansen Technologies Corporation, Gentrack Limited, Fluentgrid Limited, Avertra Corporation, Harris Computer Systems, Cayenta CIS, Vertexone, Itineris NV, Open International LLC, Hydro Comp Enterprises Ltd., Ferranti Computer Systems NV, Cogsdale Corporation, Northstar Utilities Solutions, Advanced Utility Systems, Efluid SAS, Milestone Utility Services Inc., Cognera Corporation

North America was the largest region in the customer information system market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer information system market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the customer information system market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer information system market includes revenues earned by entities by providing services such as data management services, customer relationship management (CRM), analytics, and reporting. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Information System Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer information system market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer information system ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer information system market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Solution; Services
2) By Deployment: Cloud; On-premises
3) By Service: 24/7 Assistance Services; Product Update Services; Repairing And Testing Services
4) By End-user: Water And Wastewater Management; Energy And Utility; Electricity And Power Management
Subsegments:
1) By Solution: Customer Data Management (Cdm) Solutions; Customer Relationship Management (Crm) Software; Billing And Payment Management Solutions; Customer Analytics And Reporting Tools; Data Integration And Synchronization Solutions; Identity And Access Management Solutions; Customer Engagement Platforms; Omni-Channel Communication Solutions
2) By Services: Consulting Services; System Integration Services; Customization And Development Services; Support and Maintenance Services; Training And Education Services; Managed Services; Cloud Migration Services; Data Migration And Management Services
Companies Mentioned: International Business Machines Corporation; Oracle Corporation; Schneider Electric; SAP SE; HCL Technologies
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r27813

1. Executive Summary

2. Customer Information System Market Characteristics

3. Customer Information System Market Trends And Strategies

4. Customer Information System Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Customer Information System Growth Analysis And Strategic Analysis Framework

5.1. Global Customer Information System PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Customer Information System Market Growth Rate Analysis
5.4. Global Customer Information System Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Customer Information System Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Customer Information System Total Addressable Market (TAM)

6. Customer Information System Market Segmentation

6.1. Global Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solution
Services
6.2. Global Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud
On-premises
6.3. Global Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Water And Wastewater Management
Energy And Utility
Electricity And Power Management
6.4. Global Customer Information System Market, Sub-Segmentation Of Solution, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Customer Data Management (Cdm) Solutions
Customer Relationship Management (Crm) Software
Billing And Payment Management Solutions
Customer Analytics And Reporting Tools
Data Integration And Synchronization Solutions
Identity And Access Management Solutions
Customer Engagement Platforms
Omni-Channel Communication Solutions
6.5. Global Customer Information System Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Consulting Services
System Integration Services
Customization And Development Services
Support and Maintenance Services
Training And Education Services
Managed Services
Cloud Migration Services
Data Migration And Management Services

7. Customer Information System Market Regional And Country Analysis

7.1. Global Customer Information System Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Customer Information System Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Information System Market

8.1. Asia-Pacific Customer Information System Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Information System Market

9.1. China Customer Information System Market Overview
9.2. China Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Information System Market

10.1. India Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Information System Market

11.1. Japan Customer Information System Market Overview
11.2. Japan Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Information System Market

12.1. Australia Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Information System Market

13.1. Indonesia Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Information System Market

14.1. South Korea Customer Information System Market Overview
14.2. South Korea Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Information System Market

15.1. Western Europe Customer Information System Market Overview
15.2. Western Europe Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Information System Market

16.1. UK Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Information System Market

17.1. Germany Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Information System Market

18.1. France Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Information System Market

19.1. Italy Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Information System Market

20.1. Spain Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Information System Market

21.1. Eastern Europe Customer Information System Market Overview
21.2. Eastern Europe Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Information System Market

22.1. Russia Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Information System Market

23.1. North America Customer Information System Market Overview
23.2. North America Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Information System Market

24.1. USA Customer Information System Market Overview
24.2. USA Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Information System Market

25.1. Canada Customer Information System Market Overview
25.2. Canada Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Information System Market

26.1. South America Customer Information System Market Overview
26.2. South America Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Information System Market

27.1. Brazil Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Information System Market

28.1. Middle East Customer Information System Market Overview
28.2. Middle East Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Information System Market

29.1. Africa Customer Information System Market Overview
29.2. Africa Customer Information System Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Customer Information System Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Customer Information System Market, Segmentation By End-user, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Information System Market Competitive Landscape And Company Profiles

30.1. Customer Information System Market Competitive Landscape
30.2. Customer Information System Market Company Profiles
- 30.2.1. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Schneider Electric Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. SAP SE Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. HCL Technologies Overview, Products and Services, Strategy and Financial Analysis

31. Customer Information System Market Other Major And Innovative Companies

31.1. Wipro Limited
31.2. Indra Company Inc
31.3. Agility Customer Information System
31.4. Hansen Technologies Corporation
31.5. Gentrack Limited
31.6. Fluentgrid Limited
31.7. Avertra Corporation
31.8. Harris Computer Systems
31.9. Cayenta CIS
31.10. Vertexone
31.11. Itineris NV
31.12. Open International LLC
31.13. Hydro Comp Enterprises Ltd
31.14. Ferranti Computer Systems NV
31.15. Cogsdale Corporation

32. Global Customer Information System Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Information System Market

34. Recent Developments In The Customer Information System Market

35. Customer Information System Market High Potential Countries, Segments and Strategies

35.1 Customer Information System Market In 2029 - Countries Offering Most New Opportunities
35.2 Customer Information System Market In 2029 - Segments Offering Most New Opportunities
35.3 Customer Information System Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer