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PUBLISHER: KBV Research | PRODUCT CODE: 1565235
PUBLISHER: KBV Research | PRODUCT CODE: 1565235
Asia Pacific Customer Information System Market Size, Share & Trends Analysis Report By Component (Solution and Services), By Application, By Country and Growth Forecast, 2024 - 2031
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The Asia Pacific Customer Information System Market would witness market growth of 12.5% CAGR during the forecast period (2024-2031).
The China market dominated the Asia Pacific Customer Information System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $249.1 million by 2031. The Japan market is capturing a CAGR of 11.9% during (2024 - 2031). Additionally, The India market would register a CAGR of 13.3% during (2024 - 2031).
The customer information system market is evolving rapidly, driven by emerging trends that reflect changing customer expectations and technological advancements. Customers increasingly expect tailored experiences, so organizations adopt CIS to gather insights that enable personalized interactions and recommendations, fostering customer loyalty. Companies adopt CIS to differentiate themselves in saturated markets. Organizations can develop unique value propositions that stand out by leveraging data for better customer insights.
Also, the need for a consistent experience across multiple channels (online, in-store, mobile) drives organizations to adopt CIS, which integrates customer data and interactions from various touchpoints. Organizations are increasingly recognizing the value of data-driven insights for strategic planning. The adoption of CIS enables real-time analytics, which informs decisions across marketing, sales, and customer service.
The rising AI spending also aligns with Australia's broader digital transformation efforts. The push towards smarter, more data-driven operational frameworks will necessitate the development of robust CIS solutions that can leverage AI to enhance data management and customer interactions. As companies strive to remain competitive in an evolving digital landscape, the ability to utilize AI within customer information systems will be crucial for optimizing operations and maintaining strong customer relationships.
Utilities and service providers will progressively implement sophisticated CIS solutions that capitalize on AI to enhance operational efficiency and customer engagement as AI spending increases. The synergy between AI advancements and customer information systems will drive innovation and enhance service delivery across Australia's dynamic market landscape. In conclusion, the increasing investment in AI technologies and rising wastewater treatment investments are driving the market's growth.
Based on Component, the market is segmented into Solution and Services (Customer Information System Implementation Service, Support Service, and Legacy Extension Consulting Service). Based on Application, the market is segmented into Electricity & Power Management, Water & Wastewater Management, and Utility Gas Management. Based on countries, the market is segmented into China, Japan, India, South Korea, Australia, Malaysia, and Rest of Asia Pacific.
List of Key Companies Profiled
- IBM Corporation
- SAP SE
- Oracle Corporation
- Harris Computer (Constellation Software, Inc.)
- Microsoft Corporation
- Fluentgrid Limited
- Gentrack Group Limited
- Hansen Technologies, Ltd.
- Itineris NV
- Wipro Limited
Asia Pacific Customer Information System Market Report Segmentation
By Component
- Solution
- Services
By Service Type
- Customer Information System Implementation Service
- Support Service
- Legacy Extension Consulting Service
By Application
- Electricity & Power Management
- Water & Wastewater Management
- Utility Gas Management
By Country
- China
- Japan
- India
- South Korea
- Australia
- Malaysia
- Rest of Asia Pacific
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Asia Pacific Customer Information System Market, by Component
- 1.4.1 Asia Pacific Customer Information System Market, by Service Type
- 1.4.2 Asia Pacific Customer Information System Market, by Application
- 1.4.3 Asia Pacific Customer Information System Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.2.4 Geographical Expansions
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan - 2024, Aug) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. Asia Pacific Customer Information System Market by Component
- 5.1 Asia Pacific Solution Market by Country
- 5.2 Asia Pacific Services Market by Country
Chapter 6. Asia Pacific Customer Information System Market by Service Type
- 6.1 Asia Pacific Customer Information System Implementation Service Market by Country
- 6.2 Asia Pacific Support Service Market by Country
- 6.3 Asia Pacific Legacy Extension Consulting Service Market by Country
Chapter 7. Asia Pacific Customer Information System Market by Application
- 7.1 Asia Pacific Electricity & Power Management Market by Country
- 7.2 Asia Pacific Water & Wastewater Management Market by Country
- 7.3 Asia Pacific Utility Gas Management Market by Country
Chapter 8. Asia Pacific Customer Information System Market by Country
- 8.1 China Customer Information System Market
- 8.1.1 China Customer Information System Market by Component
- 8.1.2 China Customer Information System Market by Service Type
- 8.1.3 China Customer Information System Market by Application
- 8.2 Japan Customer Information System Market
- 8.2.1 Japan Customer Information System Market by Component
- 8.2.2 Japan Customer Information System Market by Service Type
- 8.2.3 Japan Customer Information System Market by Application
- 8.3 India Customer Information System Market
- 8.3.1 India Customer Information System Market by Component
- 8.3.2 India Customer Information System Market by Service Type
- 8.3.3 India Customer Information System Market by Application
- 8.4 South Korea Customer Information System Market
- 8.4.1 South Korea Customer Information System Market by Component
- 8.4.2 South Korea Customer Information System Market by Service Type
- 8.4.3 South Korea Customer Information System Market by Application
- 8.5 Australia Customer Information System Market
- 8.5.1 Australia Customer Information System Market by Component
- 8.5.2 Australia Customer Information System Market by Service Type
- 8.5.3 Australia Customer Information System Market by Application
- 8.6 Malaysia Customer Information System Market
- 8.6.1 Malaysia Customer Information System Market by Component
- 8.6.2 Malaysia Customer Information System Market by Service Type
- 8.6.3 Malaysia Customer Information System Market by Application
- 8.7 Rest of Asia Pacific Customer Information System Market
- 8.7.1 Rest of Asia Pacific Customer Information System Market by Component
- 8.7.2 Rest of Asia Pacific Customer Information System Market by Service Type
- 8.7.3 Rest of Asia Pacific Customer Information System Market by Application
Chapter 9. Company Profiles
- 9.1 Gentrack Group Limited
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Recent strategies and developments:
- 9.1.3.1 Product Launches and Product Expansions:
- 9.1.3.2 Geographical Expansions:
- 9.2 Fluentgrid Limited
- 9.2.1 Company Overview
- 9.3 Itineris NV
- 9.3.1 Company Overview
- 9.3.2 Recent strategies and developments:
- 9.3.2.1 Partnerships, Collaborations, and Agreements:
- 9.3.2.2 Acquisition and Mergers:
- 9.4 IBM Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Regional & Segmental Analysis
- 9.4.4 Research & Development Expenses
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Acquisition and Mergers:
- 9.4.6 SWOT Analysis
- 9.5 Oracle Corporation
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Segmental and Regional Analysis
- 9.5.4 Research & Development Expense
- 9.5.5 Recent strategies and developments:
- 9.5.5.1 Partnerships, Collaborations, and Agreements:
- 9.5.5.2 Product Launches and Product Expansions:
- 9.5.6 SWOT Analysis
- 9.6 SAP SE
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expense
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.6 SWOT Analysis
- 9.7 Harris Computer (Constellation Software, Inc.)
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 Hansen Technologies, Ltd.
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Regional Analysis
- 9.8.4 Recent strategies and developments:
- 9.8.4.1 Acquisition and Mergers:
- 9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
- 9.9.5.1 Partnerships, Collaborations, and Agreements:
- 9.9.6 SWOT Analysis
- 9.10. Microsoft Corporation
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
- 9.10.5.1 Acquisition and Mergers:
- 9.10.6 SWOT Analysis
LIST OF TABLES
- TABLE 1 Asia Pacific Customer Information System Market, 2020 - 2023, USD Million
- TABLE 2 Asia Pacific Customer Information System Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- Customer Information System Market
- TABLE 4 Product Launches And Product Expansions- Customer Information System Market
- TABLE 5 Acquisition and Mergers- Customer Information System Market
- TABLE 6 Geographical Expansions- Customer Information System Market
- TABLE 7 Asia Pacific Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 8 Asia Pacific Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 9 Asia Pacific Solution Market by Country, 2020 - 2023, USD Million
- TABLE 10 Asia Pacific Solution Market by Country, 2024 - 2031, USD Million
- TABLE 11 Asia Pacific Services Market by Country, 2020 - 2023, USD Million
- TABLE 12 Asia Pacific Services Market by Country, 2024 - 2031, USD Million
- TABLE 13 Asia Pacific Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 14 Asia Pacific Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 15 Asia Pacific Customer Information System Implementation Service Market by Country, 2020 - 2023, USD Million
- TABLE 16 Asia Pacific Customer Information System Implementation Service Market by Country, 2024 - 2031, USD Million
- TABLE 17 Asia Pacific Support Service Market by Country, 2020 - 2023, USD Million
- TABLE 18 Asia Pacific Support Service Market by Country, 2024 - 2031, USD Million
- TABLE 19 Asia Pacific Legacy Extension Consulting Service Market by Country, 2020 - 2023, USD Million
- TABLE 20 Asia Pacific Legacy Extension Consulting Service Market by Country, 2024 - 2031, USD Million
- TABLE 21 Asia Pacific Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 22 Asia Pacific Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 23 Asia Pacific Electricity & Power Management Market by Country, 2020 - 2023, USD Million
- TABLE 24 Asia Pacific Electricity & Power Management Market by Country, 2024 - 2031, USD Million
- TABLE 25 Asia Pacific Water & Wastewater Management Market by Country, 2020 - 2023, USD Million
- TABLE 26 Asia Pacific Water & Wastewater Management Market by Country, 2024 - 2031, USD Million
- TABLE 27 Asia Pacific Utility Gas Management Market by Country, 2020 - 2023, USD Million
- TABLE 28 Asia Pacific Utility Gas Management Market by Country, 2024 - 2031, USD Million
- TABLE 29 Asia Pacific Customer Information System Market by Country, 2020 - 2023, USD Million
- TABLE 30 Asia Pacific Customer Information System Market by Country, 2024 - 2031, USD Million
- TABLE 31 China Customer Information System Market, 2020 - 2023, USD Million
- TABLE 32 China Customer Information System Market, 2024 - 2031, USD Million
- TABLE 33 China Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 34 China Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 35 China Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 36 China Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 37 China Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 38 China Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 39 Japan Customer Information System Market, 2020 - 2023, USD Million
- TABLE 40 Japan Customer Information System Market, 2024 - 2031, USD Million
- TABLE 41 Japan Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 42 Japan Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 43 Japan Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 44 Japan Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 45 Japan Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 46 Japan Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 47 India Customer Information System Market, 2020 - 2023, USD Million
- TABLE 48 India Customer Information System Market, 2024 - 2031, USD Million
- TABLE 49 India Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 50 India Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 51 India Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 52 India Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 53 India Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 54 India Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 55 South Korea Customer Information System Market, 2020 - 2023, USD Million
- TABLE 56 South Korea Customer Information System Market, 2024 - 2031, USD Million
- TABLE 57 South Korea Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 58 South Korea Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 59 South Korea Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 60 South Korea Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 61 South Korea Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 62 South Korea Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 63 Australia Customer Information System Market, 2020 - 2023, USD Million
- TABLE 64 Australia Customer Information System Market, 2024 - 2031, USD Million
- TABLE 65 Australia Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 66 Australia Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 67 Australia Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 68 Australia Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 69 Australia Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 70 Australia Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 71 Malaysia Customer Information System Market, 2020 - 2023, USD Million
- TABLE 72 Malaysia Customer Information System Market, 2024 - 2031, USD Million
- TABLE 73 Malaysia Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 74 Malaysia Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 75 Malaysia Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 76 Malaysia Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 77 Malaysia Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 78 Malaysia Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 79 Rest of Asia Pacific Customer Information System Market, 2020 - 2023, USD Million
- TABLE 80 Rest of Asia Pacific Customer Information System Market, 2024 - 2031, USD Million
- TABLE 81 Rest of Asia Pacific Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 82 Rest of Asia Pacific Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 83 Rest of Asia Pacific Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 84 Rest of Asia Pacific Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 85 Rest of Asia Pacific Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 86 Rest of Asia Pacific Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 87 Key Information - Gentrack Group Limited
- TABLE 88 Key Information - Fluentgrid Limited
- TABLE 89 Key Information - Itineris NV
- TABLE 90 Key Information - IBM Corporation
- TABLE 91 Key Information - Oracle Corporation
- TABLE 92 Key Information - SAP SE
- TABLE 93 Key Information - Harris Computer
- TABLE 94 Key Information - Hansen Technologies, Ltd.
- TABLE 95 Key Information - Wipro Limited
- TABLE 96 Key Information - Microsoft Corporation
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