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PUBLISHER: KBV Research | PRODUCT CODE: 1565234
PUBLISHER: KBV Research | PRODUCT CODE: 1565234
Europe Customer Information System Market Size, Share & Trends Analysis Report By Component (Solution and Services), By Application, By Country and Growth Forecast, 2024 - 2031
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The Europe Customer Information System Market would witness market growth of 11.5% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Utility Gas Management Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $31.5 million by 2031. The UK market is exhibiting a CAGR of 11.7% during (2024 - 2031). Additionally, The France market would experience a CAGR of 13.6% during (2024 - 2031).
Telecom companies utilize CIS to identify customers at risk of churning by analyzing usage patterns and customer satisfaction metrics. This allows for timely retention strategies. CIS also helps telecom providers customize service plans based on individual customer usage data, ensuring customers receive the most suitable options. Financial institutions use CIS to consolidate data from multiple sources (loans, credit cards, investments) into a single customer profile, enabling holistic customer relationship management. CIS aids in assessing customer creditworthiness by analyzing historical financial behaviour, which helps make informed lending decisions.
CIS facilitates the development of patient portals where individuals can access their health records, schedule appointments, and communicate with healthcare providers, fostering greater patient engagement. By analyzing patient data, CIS can identify trends and predict potential health issues, allowing healthcare providers to intervene early and improve outcomes.
As the urban population expands and the EU emphasizes sustainable urban development, utilities will increasingly rely on CIS solutions to manage their operations effectively, engage with customers, and support innovative urban initiatives. The interaction between urbanization and advanced consumer information systems will significantly influence the future of European utility services. Thus, the customer information system market is expected to experience substantial development in response to the increasing urbanization in Europe.
Based on Component, the market is segmented into Solution and Services (Customer Information System Implementation Service, Support Service, and Legacy Extension Consulting Service). Based on Application, the market is segmented into Electricity & Power Management, Water & Wastewater Management, and Utility Gas Management. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- IBM Corporation
- SAP SE
- Oracle Corporation
- Harris Computer (Constellation Software, Inc.)
- Microsoft Corporation
- Fluentgrid Limited
- Gentrack Group Limited
- Hansen Technologies, Ltd.
- Itineris NV
- Wipro Limited
Europe Customer Information System Market Report Segmentation
By Component
- Solution
- Services
By Service Type
- Customer Information System Implementation Service
- Support Service
- Legacy Extension Consulting Service
By Application
- Electricity & Power Management
- Water & Wastewater Management
- Utility Gas Management
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe Customer Information System Market, by Component
- 1.4.1 Europe Customer Information System Market, by Service Type
- 1.4.2 Europe Customer Information System Market, by Application
- 1.4.3 Europe Customer Information System Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.2.4 Geographical Expansions
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan - 2024, Aug) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. Europe Customer Information System Market by Component
- 5.1 Europe Solution Market by Country
- 5.2 Europe Services Market by Country
Chapter 6. Europe Customer Information System Market by Service Type
- 6.1 Europe Customer Information System Implementation Service Market by Country
- 6.2 Europe Support Service Market by Country
- 6.3 Europe Legacy Extension Consulting Service Market by Country
Chapter 7. Europe Customer Information System Market by Application
- 7.1 Europe Electricity & Power Management Market by Country
- 7.2 Europe Water & Wastewater Management Market by Country
- 7.3 Europe Utility Gas Management Market by Country
Chapter 8. Europe Customer Information System Market by Country
- 8.1 Germany Customer Information System Market
- 8.1.1 Germany Customer Information System Market by Component
- 8.1.2 Germany Customer Information System Market by Service Type
- 8.1.3 Germany Customer Information System Market by Application
- 8.2 UK Customer Information System Market
- 8.2.1 UK Customer Information System Market by Component
- 8.2.2 UK Customer Information System Market by Service Type
- 8.2.3 UK Customer Information System Market by Application
- 8.3 France Customer Information System Market
- 8.3.1 France Customer Information System Market by Component
- 8.3.2 France Customer Information System Market by Service Type
- 8.3.3 France Customer Information System Market by Application
- 8.4 Russia Customer Information System Market
- 8.4.1 Russia Customer Information System Market by Component
- 8.4.2 Russia Customer Information System Market by Service Type
- 8.4.3 Russia Customer Information System Market by Application
- 8.5 Spain Customer Information System Market
- 8.5.1 Spain Customer Information System Market by Component
- 8.5.2 Spain Customer Information System Market by Service Type
- 8.5.3 Spain Customer Information System Market by Application
- 8.6 Italy Customer Information System Market
- 8.6.1 Italy Customer Information System Market by Component
- 8.6.2 Italy Customer Information System Market by Service Type
- 8.6.3 Italy Customer Information System Market by Application
- 8.7 Rest of Europe Customer Information System Market
- 8.7.1 Rest of Europe Customer Information System Market by Component
- 8.7.2 Rest of Europe Customer Information System Market by Service Type
- 8.7.3 Rest of Europe Customer Information System Market by Application
Chapter 9. Company Profiles
- 9.1 Gentrack Group Limited
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Recent strategies and developments:
- 9.1.3.1 Product Launches and Product Expansions:
- 9.1.3.2 Geographical Expansions:
- 9.2 Fluentgrid Limited
- 9.2.1 Company Overview
- 9.3 Itineris NV
- 9.3.1 Company Overview
- 9.3.2 Recent strategies and developments:
- 9.3.2.1 Partnerships, Collaborations, and Agreements:
- 9.3.2.2 Acquisition and Mergers:
- 9.4 IBM Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Regional & Segmental Analysis
- 9.4.4 Research & Development Expenses
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Acquisition and Mergers:
- 9.4.6 SWOT Analysis
- 9.5 Oracle Corporation
- 9.5.1 Company Overview
- 9.5.2 Financial Analysis
- 9.5.3 Segmental and Regional Analysis
- 9.5.4 Research & Development Expense
- 9.5.5 Recent strategies and developments:
- 9.5.5.1 Partnerships, Collaborations, and Agreements:
- 9.5.5.2 Product Launches and Product Expansions:
- 9.5.6 SWOT Analysis
- 9.6 SAP SE
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expense
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.6 SWOT Analysis
- 9.7 Harris Computer (Constellation Software, Inc.)
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional Analysis
- 9.7.4 Research & Development Expenses
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 Hansen Technologies, Ltd.
- 9.8.1 Company Overview
- 9.8.2 Financial Analysis
- 9.8.3 Regional Analysis
- 9.8.4 Recent strategies and developments:
- 9.8.4.1 Acquisition and Mergers:
- 9.9 Wipro Limited
- 9.9.1 Company Overview
- 9.9.2 Financial Analysis
- 9.9.3 Segmental and Regional Analysis
- 9.9.4 Research & Development Expenses
- 9.9.5 Recent strategies and developments:
- 9.9.5.1 Partnerships, Collaborations, and Agreements:
- 9.9.6 SWOT Analysis
- 9.10. Microsoft Corporation
- 9.10.1 Company Overview
- 9.10.2 Financial Analysis
- 9.10.3 Segmental and Regional Analysis
- 9.10.4 Research & Development Expenses
- 9.10.5 Recent strategies and developments:
- 9.10.5.1 Acquisition and Mergers:
- 9.10.6 SWOT Analysis
LIST OF TABLES
- TABLE 1 Europe Customer Information System Market, 2020 - 2023, USD Million
- TABLE 2 Europe Customer Information System Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- Customer Information System Market
- TABLE 4 Product Launches And Product Expansions- Customer Information System Market
- TABLE 5 Acquisition and Mergers- Customer Information System Market
- TABLE 6 Geographical Expansions- Customer Information System Market
- TABLE 7 Europe Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 8 Europe Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 9 Europe Solution Market by Country, 2020 - 2023, USD Million
- TABLE 10 Europe Solution Market by Country, 2024 - 2031, USD Million
- TABLE 11 Europe Services Market by Country, 2020 - 2023, USD Million
- TABLE 12 Europe Services Market by Country, 2024 - 2031, USD Million
- TABLE 13 Europe Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 14 Europe Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 15 Europe Customer Information System Implementation Service Market by Country, 2020 - 2023, USD Million
- TABLE 16 Europe Customer Information System Implementation Service Market by Country, 2024 - 2031, USD Million
- TABLE 17 Europe Support Service Market by Country, 2020 - 2023, USD Million
- TABLE 18 Europe Support Service Market by Country, 2024 - 2031, USD Million
- TABLE 19 Europe Legacy Extension Consulting Service Market by Country, 2020 - 2023, USD Million
- TABLE 20 Europe Legacy Extension Consulting Service Market by Country, 2024 - 2031, USD Million
- TABLE 21 Europe Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 22 Europe Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 23 Europe Electricity & Power Management Market by Country, 2020 - 2023, USD Million
- TABLE 24 Europe Electricity & Power Management Market by Country, 2024 - 2031, USD Million
- TABLE 25 Europe Water & Wastewater Management Market by Country, 2020 - 2023, USD Million
- TABLE 26 Europe Water & Wastewater Management Market by Country, 2024 - 2031, USD Million
- TABLE 27 Europe Utility Gas Management Market by Country, 2020 - 2023, USD Million
- TABLE 28 Europe Utility Gas Management Market by Country, 2024 - 2031, USD Million
- TABLE 29 Europe Customer Information System Market by Country, 2020 - 2023, USD Million
- TABLE 30 Europe Customer Information System Market by Country, 2024 - 2031, USD Million
- TABLE 31 Germany Customer Information System Market, 2020 - 2023, USD Million
- TABLE 32 Germany Customer Information System Market, 2024 - 2031, USD Million
- TABLE 33 Germany Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 34 Germany Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 35 Germany Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 36 Germany Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 37 Germany Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 38 Germany Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 39 UK Customer Information System Market, 2020 - 2023, USD Million
- TABLE 40 UK Customer Information System Market, 2024 - 2031, USD Million
- TABLE 41 UK Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 42 UK Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 43 UK Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 44 UK Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 45 UK Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 46 UK Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 47 France Customer Information System Market, 2020 - 2023, USD Million
- TABLE 48 France Customer Information System Market, 2024 - 2031, USD Million
- TABLE 49 France Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 50 France Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 51 France Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 52 France Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 53 France Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 54 France Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 55 Russia Customer Information System Market, 2020 - 2023, USD Million
- TABLE 56 Russia Customer Information System Market, 2024 - 2031, USD Million
- TABLE 57 Russia Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 58 Russia Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 59 Russia Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 60 Russia Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 61 Russia Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 62 Russia Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 63 Spain Customer Information System Market, 2020 - 2023, USD Million
- TABLE 64 Spain Customer Information System Market, 2024 - 2031, USD Million
- TABLE 65 Spain Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 66 Spain Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 67 Spain Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 68 Spain Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 69 Spain Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 70 Spain Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 71 Italy Customer Information System Market, 2020 - 2023, USD Million
- TABLE 72 Italy Customer Information System Market, 2024 - 2031, USD Million
- TABLE 73 Italy Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 74 Italy Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 75 Italy Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 76 Italy Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 77 Italy Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 78 Italy Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 79 Rest of Europe Customer Information System Market, 2020 - 2023, USD Million
- TABLE 80 Rest of Europe Customer Information System Market, 2024 - 2031, USD Million
- TABLE 81 Rest of Europe Customer Information System Market by Component, 2020 - 2023, USD Million
- TABLE 82 Rest of Europe Customer Information System Market by Component, 2024 - 2031, USD Million
- TABLE 83 Rest of Europe Customer Information System Market by Service Type, 2020 - 2023, USD Million
- TABLE 84 Rest of Europe Customer Information System Market by Service Type, 2024 - 2031, USD Million
- TABLE 85 Rest of Europe Customer Information System Market by Application, 2020 - 2023, USD Million
- TABLE 86 Rest of Europe Customer Information System Market by Application, 2024 - 2031, USD Million
- TABLE 87 Key Information - Gentrack Group Limited
- TABLE 88 Key Information - Fluentgrid Limited
- TABLE 89 Key Information - Itineris NV
- TABLE 90 Key Information - IBM Corporation
- TABLE 91 Key Information - Oracle Corporation
- TABLE 92 Key Information - SAP SE
- TABLE 93 Key Information - Harris Computer
- TABLE 94 Key Information - Hansen Technologies, Ltd.
- TABLE 95 Key Information - Wipro Limited
- TABLE 96 Key Information - Microsoft Corporation
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