Salesforce Consulting Service Market Forecasts to 2030 - Global Analysis By Service Type, Deployment Type, Consulting Engagement Model, End User and By Geography

According to Stratistics MRC, the Global Salesforce Consulting Service Market is accounted for $18.52 billion in 2024 and is expected to reach $55.61 billion by 2030 growing at a CAGR of 16.2% during the forecast period. Salesforce Consulting Services help organizations optimize their use of Salesforce's Customer Relationship Management (CRM) platform. Consultants assess business needs, design tailored solutions, implement Salesforce features, and provide training and support to ensure successful adoption and utilization. The goal is to enhance business processes, improve customer engagement, and drive growth by leveraging Salesforce's capabilities effectively. These services are crucial for maximizing ROI and achieving strategic objectives with Salesforce.

According to Accounting Today survey, 78% of small businesses want a consultant who's a trusted advisor.

Market Dynamics:

Driver:

Increasing demand for CRM solutions

As businesses recognize the need for effective customer relationship management to enhance sales, marketing, and customer service, they turn to consultants for tailored solutions, integrations, and training. This demand for customization and support accelerates the market for Salesforce consulting services, as firms look to leverage Salesforce's capabilities to gain competitive advantages, streamline operations, and improve customer engagement. Consequently, the market expands as more businesses invest in expert guidance for Salesforce adoption and optimization.

Restraint:

Complexity of salesforce solutions

The complexity of salesforce solutions arises from their extensive features and customization options, which can overwhelm users and organizations. This complexity hampers the Salesforce Consulting Service Market by increasing implementation time and costs, leading to potential project delays and resource allocation issues. Businesses may hesitate to adopt Salesforce due to the perceived challenges, resulting in a slower growth rate for consulting services. Moreover, the need for skilled consultants to navigate this complexity further constrains market expansion, limiting accessible expertise.

Opportunity:

Growing investments in digital transformation

Businesses are depending progressively more on consulting services for salesforce implementation, customisation, and optimisation as they look to take use of the platform's extensive CRM features. Businesses can improve data management, increase customer satisfaction, and streamline operations with the help of these services. Moreover, as cloud-based solutions become more prevalent and flexible business tactics become more crucial, professional advice is even more crucial for navigating salesforce's intricate ecosystem and, in the end, driving market expansion as companies compete in the digital age.

Threat:

High implementation costs

High implementation costs in salesforce consulting services arise from the complexity of customization, integration, and training required for optimal use. These expenses can deter small and medium-sized enterprises from investing in Salesforce, limiting market growth. The financial burden of consulting fees, coupled with ongoing maintenance and support costs, can be prohibitive, reducing the overall adoption rate and impeding market expansion. As a result, the high costs create barriers for broader market penetration and growth.

Covid-19 Impact

Covid-19 accelerated the adoption of digital technologies, significantly boosting the Salesforce Consulting Service market. The pandemic increased demand for remote work solutions, CRM systems, and digital transformation to adapt to changing business environments. Organizations sought Salesforce consulting to streamline operations, enhance customer engagement, and ensure business continuity. However, the pandemic also posed challenges, such as disrupted consulting services and budget constraints for some businesses, affecting market dynamics.

The project-based consulting segment is expected to be the largest during the forecast period

The project-based consulting segment is estimated to have a lucrative growth. In project-based consulting, salesforce consulting services focus on delivering customized solutions for specific, time-bound projects. Consultants work to design, implement, and optimize salesforce systems tailored to project requirements, such as system migrations, integrations, or new feature rollouts. This approach allows businesses to address immediate needs and achieve targeted outcomes efficiently within defined project parameters.

The large enterprises segment is expected to have the highest CAGR during the forecast period

The large enterprises segment is anticipated to witness the highest CAGR growth during the forecast period. Salesforce consulting services for large enterprises focus on optimizing complex CRM implementations, including system customization, integration with existing platforms, and advanced analytics. They also provide strategic guidance to align Salesforce features with business goals, support user adoption, and ensure data security and compliance. This tailored approach helps large enterprises maximize the value of their Salesforce investments.

Region with largest share:

In the Asia-Pacific region, the salesforce consulting service market is expanding rapidly due to increasing digital transformation initiatives and growing demand for advanced CRM solutions. Businesses across diverse sectors are adopting Salesforce to enhance customer engagement and streamline operations. The market is driven by the region's booming technology sector, rising investments in IT infrastructure, and a shift towards data-driven decision-making.

Region with highest CAGR:

In North America, the Salesforce Consulting Service market is robust and growing, driven by high demand for advanced CRM solutions and digital transformation. Organizations across various industries are leveraging Salesforce to improve customer relationships, streamline processes, and gain data insights. The region's mature technology landscape, strong IT infrastructure, and significant investments in digital solutions fuel this growth.

Key players in the market

Some of the key players profiled in the Salesforce Consulting Service Market include Deloitte, Accenture, Capgemini, Cognizant, IBM, Salesforce Inc., Ernst & Young, Infosys, TCS, Wipro, Veeva Systems, Slalom Consulting, Appirio, Bluewolf, Traction on Demand and NetSuite.

Key Developments:

In March 2024, Salesforce announced the general availability of Pro Suite, a flexible, scalable, all-in-one offering to help small businesses get started and scale on the #1 AI CRM. Powered by Salesforce's Einstein 1 Platform and Data Cloud, Pro Suite helps customers grow their operations with one ready-to-use and easy-to-implement solution.

In September 2022, Deloitte Digital announced the rollout of Wave, a free training program which will expand on its commitment with Salesforce to help create more diverse workforces and launch career paths for racially and ethnically diverse individuals. The global training program, debuting first in the U.S. and expanding to the U.K. and other regions, will provide hands-on training opportunities that help bridge the gap between credentials and job offer extensions.

Service Types Covered:

• Implementation Services
• Consulting Services
• Managed Services
• Training and Support
• Other Service Types

Deployment Types Covered:

• Cloud-Based
• On-Premises

Consulting Engagement Models Covered:

• Project-Based Consulting
• Retainer-Based Consulting
• Time and Materials-Based Consulting
• Other Consulting Engagement Models

End Users Covered:

• Small & Medium-Sized Enterprises
• Large Enterprises

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances