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PUBLISHER: KBV Research | PRODUCT CODE: 1616499
PUBLISHER: KBV Research | PRODUCT CODE: 1616499
Europe CRM Analytics Market Size, Share & Trends Analysis Report By Deployment (Cloud and On-premise), By End-User, By Type, By Country and Growth Forecast, 2024 - 2031
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The Europe CRM Analytics Market would witness market growth of 10.2% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe CRM Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $1,209.6 million by 2031. The UK market is exhibiting a CAGR of 9.3% during (2024 - 2031). Additionally, The France market would experience a CAGR of 11.2% during (2024 - 2031).
Another pivotal factor driving the expansion of the CRM analytics market is the rising demand for tailored customer experiences. Modern consumers expect businesses to understand their unique needs and preferences, and CRM analytics makes this possible by uncovering patterns and trends within customer data.
Moreover, with the help of advanced technologies such as artificial intelligence (AI) and machine learning (ML), businesses can predict customer behavior, anticipate their needs, and tailor their offerings accordingly. This level of personalization not only enhances customer satisfaction but also drives revenue growth by fostering loyalty and encouraging repeat business.
The Europe region's focus on leveraging technology to enhance customer engagement and government initiatives promoting innovation has created a favorable environment for CRM analytics adoption. Luxembourg is a global financial hub with significant potential for CRM analytics implementation in its thriving financial sector. Contributing over 30% to the country's GDP, Luxembourg's financial industry comprises numerous international banks, investment funds, and insurance companies. This sector's reliance on customer insights and personalized services creates a robust demand for CRM analytics solutions. By utilizing these tools, financial companies in Luxembourg can augment client engagement, refine service delivery, and sustain their competitive advantage in an increasingly data-driven global marketplace.
Based on Deployment, the market is segmented into Cloud and On-premise. Based on End-User, the market is segmented into Retail, BFSI, Healthcare, Media & Entertainment, Telecom & IT, Transportation & Logistics, and Other End-User. Based on Type, the market is segmented into Sales & Marketing Analytics, Customer Analytics, Contact Center Analytics, and Other Type. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- Salesforce, Inc.
- Microsoft Corporation
- SAP SE
- Oracle Corporation
- Zoho Corporation Pvt. Ltd.
- Pegasystems, Inc.
- Adobe, Inc.
- SugarCRM, Inc.
- Insightly, Inc.
- Creatio
Europe CRM Analytics Market Report Segmentation
By Deployment
- Cloud
- On-premise
By End-User
- Retail
- BFSI
- Healthcare
- Media & Entertainment
- Telecom & IT
- Transportation & Logistics
- Other End-User
By Type
- Sales & Marketing Analytics
- Customer Analytics
- Contact Center Analytics
- Other Type
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe CRM Analytics Market, by Deployment
- 1.4.2 Europe CRM Analytics Market, by End-User
- 1.4.3 Europe CRM Analytics Market, by Type
- 1.4.4 Europe CRM Analytics Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr - 2024, Oct) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. Europe CRM Analytics Market by Deployment
- 5.1 Europe Cloud Market by Country
- 5.2 Europe On-premise Market by Country
Chapter 6. Europe CRM Analytics Market by End-User
- 6.1 Europe Retail Market by Country
- 6.2 Europe BFSI Market by Country
- 6.3 Europe Healthcare Market by Country
- 6.4 Europe Media & Entertainment Market by Country
- 6.5 Europe Telecom & IT Market by Country
- 6.6 Europe Transportation & Logistics Market by Country
- 6.7 Europe Other End-User Market by Country
Chapter 7. Europe CRM Analytics Market by Type
- 7.1 Europe Sales & Marketing Analytics Market by Country
- 7.2 Europe Customer Analytics Market by Country
- 7.3 Europe Contact Center Analytics Market by Country
- 7.4 Europe Other Type Market by Country
Chapter 8. Europe CRM Analytics Market by Country
- 8.1 Germany CRM Analytics Market
- 8.1.1 Germany CRM Analytics Market by Deployment
- 8.1.2 Germany CRM Analytics Market by End-User
- 8.1.3 Germany CRM Analytics Market by Type
- 8.2 UK CRM Analytics Market
- 8.2.1 UK CRM Analytics Market by Deployment
- 8.2.2 UK CRM Analytics Market by End-User
- 8.2.3 UK CRM Analytics Market by Type
- 8.3 France CRM Analytics Market
- 8.3.1 France CRM Analytics Market by Deployment
- 8.3.2 France CRM Analytics Market by End-User
- 8.3.3 France CRM Analytics Market by Type
- 8.4 Russia CRM Analytics Market
- 8.4.1 Russia CRM Analytics Market by Deployment
- 8.4.2 Russia CRM Analytics Market by End-User
- 8.4.3 Russia CRM Analytics Market by Type
- 8.5 Spain CRM Analytics Market
- 8.5.1 Spain CRM Analytics Market by Deployment
- 8.5.2 Spain CRM Analytics Market by End-User
- 8.5.3 Spain CRM Analytics Market by Type
- 8.6 Italy CRM Analytics Market
- 8.6.1 Italy CRM Analytics Market by Deployment
- 8.6.2 Italy CRM Analytics Market by End-User
- 8.6.3 Italy CRM Analytics Market by Type
- 8.7 Rest of Europe CRM Analytics Market
- 8.7.1 Rest of Europe CRM Analytics Market by Deployment
- 8.7.2 Rest of Europe CRM Analytics Market by End-User
- 8.7.3 Rest of Europe CRM Analytics Market by Type
Chapter 9. Company Profiles
- 9.1 Salesforce, Inc.
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Regional Analysis
- 9.1.4 Research & Development Expenses
- 9.1.5 Recent strategies and developments:
- 9.1.5.1 Partnerships, Collaborations, and Agreements:
- 9.1.5.2 Product Launches and Product Expansions:
- 9.1.5.3 Acquisition and Mergers:
- 9.1.6 SWOT Analysis
- 9.2 Microsoft Corporation
- 9.2.1 Company Overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental and Regional Analysis
- 9.2.4 Research & Development Expenses
- 9.2.5 Recent strategies and developments:
- 9.2.5.1 Partnerships, Collaborations, and Agreements:
- 9.2.5.2 Product Launches and Product Expansions:
- 9.2.6 SWOT Analysis
- 9.3 SAP SE
- 9.3.1 Company Overview
- 9.3.2 Financial Analysis
- 9.3.3 Regional Analysis
- 9.3.4 Research & Development Expense
- 9.3.5 Recent strategies and developments:
- 9.3.5.1 Partnerships, Collaborations, and Agreements:
- 9.3.5.2 Product Launches and Product Expansions:
- 9.3.5.3 Acquisition and Mergers:
- 9.3.6 SWOT Analysis
- 9.4 Oracle Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Segmental and Regional Analysis
- 9.4.4 Research & Development Expense
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Product Launches and Product Expansions:
- 9.4.6 SWOT Analysis
- 9.5 Zoho Corporation Pvt. Ltd.
- 9.5.1 Company Overview
- 9.5.2 Recent strategies and developments:
- 9.5.2.1 Partnerships, Collaborations, and Agreements:
- 9.5.2.2 Product Launches and Product Expansions:
- 9.5.3 SWOT Analysis
- 9.6 Pegasystems, Inc.
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expenses
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.5.3 Acquisition and Mergers:
- 9.6.6 SWOT Analysis
- 9.7 Adobe, Inc.
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Segmental and Regional Analysis
- 9.7.4 Research & Development Expense
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 SugarCRM, Inc.
- 9.8.1 Company Overview
- 9.8.2 Recent strategies and developments:
- 9.8.2.1 Product Launches and Product Expansions:
- 9.8.2.2 Acquisition and Mergers:
- 9.9 Insightly, Inc.
- 9.9.1 Company Overview
- 9.9.2 Recent strategies and developments:
- 9.9.2.1 Product Launches and Product Expansions:
- 9.10. Creatio
- 9.10.1 Company Overview
- 9.10.2 Recent strategies and developments:
- 9.10.2.1 Partnerships, Collaborations, and Agreements:
- 9.10.2.2 Product Launches and Product Expansions:
LIST OF TABLES
- TABLE 1 Europe CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 2 Europe CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- CRM Analytics Market
- TABLE 4 Product Launches And Product Expansions- CRM Analytics Market
- TABLE 5 Acquisition and Mergers- CRM Analytics Market
- TABLE 6 Europe CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 7 Europe CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 8 Europe Cloud Market by Country, 2020 - 2023, USD Million
- TABLE 9 Europe Cloud Market by Country, 2024 - 2031, USD Million
- TABLE 10 Europe On-premise Market by Country, 2020 - 2023, USD Million
- TABLE 11 Europe On-premise Market by Country, 2024 - 2031, USD Million
- TABLE 12 Europe CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 13 Europe CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 14 Europe Retail Market by Country, 2020 - 2023, USD Million
- TABLE 15 Europe Retail Market by Country, 2024 - 2031, USD Million
- TABLE 16 Europe BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 17 Europe BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 18 Europe Healthcare Market by Country, 2020 - 2023, USD Million
- TABLE 19 Europe Healthcare Market by Country, 2024 - 2031, USD Million
- TABLE 20 Europe Media & Entertainment Market by Country, 2020 - 2023, USD Million
- TABLE 21 Europe Media & Entertainment Market by Country, 2024 - 2031, USD Million
- TABLE 22 Europe Telecom & IT Market by Country, 2020 - 2023, USD Million
- TABLE 23 Europe Telecom & IT Market by Country, 2024 - 2031, USD Million
- TABLE 24 Europe Transportation & Logistics Market by Country, 2020 - 2023, USD Million
- TABLE 25 Europe Transportation & Logistics Market by Country, 2024 - 2031, USD Million
- TABLE 26 Europe Other End-User Market by Country, 2020 - 2023, USD Million
- TABLE 27 Europe Other End-User Market by Country, 2024 - 2031, USD Million
- TABLE 28 Europe CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 29 Europe CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 30 Europe Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 31 Europe Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 32 Europe Customer Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 33 Europe Customer Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 34 Europe Contact Center Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 35 Europe Contact Center Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 36 Europe Other Type Market by Country, 2020 - 2023, USD Million
- TABLE 37 Europe Other Type Market by Country, 2024 - 2031, USD Million
- TABLE 38 Europe CRM Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 39 Europe CRM Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 40 Germany CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 41 Germany CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 42 Germany CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 43 Germany CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 44 Germany CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 45 Germany CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 46 Germany CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 47 Germany CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 48 UK CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 49 UK CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 50 UK CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 51 UK CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 52 UK CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 53 UK CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 54 UK CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 55 UK CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 56 France CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 57 France CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 58 France CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 59 France CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 60 France CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 61 France CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 62 France CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 63 France CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 64 Russia CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 65 Russia CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 66 Russia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 67 Russia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 68 Russia CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 69 Russia CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 70 Russia CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 71 Russia CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 72 Spain CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 73 Spain CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 74 Spain CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 75 Spain CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 76 Spain CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 77 Spain CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 78 Spain CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 79 Spain CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 80 Italy CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 81 Italy CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 82 Italy CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 83 Italy CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 84 Italy CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 85 Italy CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 86 Italy CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 87 Italy CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 88 Rest of Europe CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 89 Rest of Europe CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 90 Rest of Europe CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 91 Rest of Europe CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 92 Rest of Europe CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 93 Rest of Europe CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 94 Rest of Europe CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 95 Rest of Europe CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 96 Key Information - Salesforce, Inc.
- TABLE 97 Key Information - Microsoft Corporation
- TABLE 98 Key Information - SAP SE
- TABLE 99 Key Information - Oracle Corporation
- TABLE 100 Key Information - Zoho Corporation Pvt. Ltd.
- TABLE 101 Key Information - Pegasystems Inc.
- TABLE 102 Key Information - Adobe, Inc.
- TABLE 103 key information - SugarCRM, Inc.
- TABLE 104 key information - Insightly, Inc.
- TABLE 105 key information - Creatio
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