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PUBLISHER: KBV Research | PRODUCT CODE: 1616500
PUBLISHER: KBV Research | PRODUCT CODE: 1616500
Asia Pacific CRM Analytics Market Size, Share & Trends Analysis Report By Deployment (Cloud and On-premise), By End-User, By Type, By Country and Growth Forecast, 2024 - 2031
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The Asia Pacific CRM Analytics Market would witness market growth of 11.2% CAGR during the forecast period (2024-2031).
The China market dominated the Asia Pacific CRM Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $1,441.2 million by 2031. The Japan market is showcasing a CAGR of 10.5% during (2024 - 2031). Additionally, The India market would register a CAGR of 12% during (2024 - 2031).
A major driver of the CRM analytics market is the rapid proliferation of digital technologies. The proliferation of mobile applications, social media, and e-commerce platforms has resulted in a substantial increase in consumer interaction data. This data, often unstructured and dispersed across multiple channels, requires advanced analytics tools to process and interpret effectively.
Moreover, CRM analytics solutions bridge this gap by consolidating data from disparate sources and providing businesses with a unified view of their customers. This holistic approach enhances customer understanding and streamlines operations, ensuring all organizational departments align their strategies and objectives.
The CRM analytics market in the Asia Pacific region is witnessing substantial growth, driven by government initiatives, technological advancements, and increasing investments in digital infrastructure. In China, advancements in transportation and logistics are fueling the adoption of CRM analytics as businesses strive to enhance operational efficiency and customer service. The Chinese government's "New Infrastructure" initiative, launched in 2020, underscores 5G as a cornerstone for modernizing logistics and transportation networks. At the Port of Qingdao, 5G technology has been deployed to remotely control cranes, increasing container loading and unloading efficiency from 24.2 to 36.2 containers per hour, with peak efficiency reaching 43.8 containers per hour. This transformation exemplifies how CRM analytics, integrated with 5G-enabled IoT solutions, can optimize supply chain operations and improve customer satisfaction.
Based on Deployment, the market is segmented into Cloud and On-premise. Based on End-User, the market is segmented into Retail, BFSI, Healthcare, Media & Entertainment, Telecom & IT, Transportation & Logistics, and Other End-User. Based on Type, the market is segmented into Sales & Marketing Analytics, Customer Analytics, Contact Center Analytics, and Other Type. Based on countries, the market is segmented into China, Japan, India, South Korea, Australia, Malaysia, and Rest of Asia Pacific.
List of Key Companies Profiled
- Salesforce, Inc.
- Microsoft Corporation
- SAP SE
- Oracle Corporation
- Zoho Corporation Pvt. Ltd.
- Pegasystems, Inc.
- Adobe, Inc.
- SugarCRM, Inc.
- Insightly, Inc.
- Creatio
Asia Pacific CRM Analytics Market Report Segmentation
By Deployment
- Cloud
- On-premise
By End-User
- Retail
- BFSI
- Healthcare
- Media & Entertainment
- Telecom & IT
- Transportation & Logistics
- Other End-User
By Type
- Sales & Marketing Analytics
- Customer Analytics
- Contact Center Analytics
- Other Type
By Country
- China
- Japan
- India
- South Korea
- Australia
- Malaysia
- Rest of Asia Pacific
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Asia Pacific CRM Analytics Market, by Deployment
- 1.4.2 Asia Pacific CRM Analytics Market, by End-User
- 1.4.3 Asia Pacific CRM Analytics Market, by Type
- 1.4.4 Asia Pacific CRM Analytics Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
- 2.1 Key Highlights
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.1.1 Overview
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
- 4.1 KBV Cardinal Matrix
- 4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
- 4.3 Market Share Analysis, 2023
- 4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
- 4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr - 2024, Oct) Leading Players
- 4.5 Porter Five Forces Analysis
Chapter 5. Asia Pacific CRM Analytics Market by Deployment
- 5.1 Asia Pacific Cloud Market by Country
- 5.2 Asia Pacific On-premise Market by Country
Chapter 6. Asia Pacific CRM Analytics Market by End-User
- 6.1 Asia Pacific Retail Market by Country
- 6.2 Asia Pacific BFSI Market by Country
- 6.3 Asia Pacific Healthcare Market by Country
- 6.4 Asia Pacific Media & Entertainment Market by Country
- 6.5 Asia Pacific Telecom & IT Market by Country
- 6.6 Asia Pacific Transportation & Logistics Market by Country
- 6.7 Asia Pacific Other End-User Market by Country
Chapter 7. Asia Pacific CRM Analytics Market by Type
- 7.1 Asia Pacific Sales & Marketing Analytics Market by Country
- 7.2 Asia Pacific Customer Analytics Market by Country
- 7.3 Asia Pacific Contact Center Analytics Market by Country
- 7.4 Asia Pacific Other Type Market by Country
Chapter 8. Asia Pacific CRM Analytics Market by Country
- 8.1 China CRM Analytics Market
- 8.1.1 China CRM Analytics Market by Deployment
- 8.1.2 China CRM Analytics Market by End-User
- 8.1.3 China CRM Analytics Market by Type
- 8.2 Japan CRM Analytics Market
- 8.2.1 Japan CRM Analytics Market by Deployment
- 8.2.2 Japan CRM Analytics Market by End-User
- 8.2.3 Japan CRM Analytics Market by Type
- 8.3 India CRM Analytics Market
- 8.3.1 India CRM Analytics Market by Deployment
- 8.3.2 India CRM Analytics Market by End-User
- 8.3.3 India CRM Analytics Market by Type
- 8.4 South Korea CRM Analytics Market
- 8.4.1 South Korea CRM Analytics Market by Deployment
- 8.4.2 South Korea CRM Analytics Market by End-User
- 8.4.3 South Korea CRM Analytics Market by Type
- 8.5 Australia CRM Analytics Market
- 8.5.1 Australia CRM Analytics Market by Deployment
- 8.5.2 Australia CRM Analytics Market by End-User
- 8.5.3 Australia CRM Analytics Market by Type
- 8.6 Malaysia CRM Analytics Market
- 8.6.1 Malaysia CRM Analytics Market by Deployment
- 8.6.2 Malaysia CRM Analytics Market by End-User
- 8.6.3 Malaysia CRM Analytics Market by Type
- 8.7 Rest of Asia Pacific CRM Analytics Market
- 8.7.1 Rest of Asia Pacific CRM Analytics Market by Deployment
- 8.7.2 Rest of Asia Pacific CRM Analytics Market by End-User
- 8.7.3 Rest of Asia Pacific CRM Analytics Market by Type
Chapter 9. Company Profiles
- 9.1 Salesforce, Inc.
- 9.1.1 Company Overview
- 9.1.2 Financial Analysis
- 9.1.3 Regional Analysis
- 9.1.4 Research & Development Expenses
- 9.1.5 Recent strategies and developments:
- 9.1.5.1 Partnerships, Collaborations, and Agreements:
- 9.1.5.2 Product Launches and Product Expansions:
- 9.1.5.3 Acquisition and Mergers:
- 9.1.6 SWOT Analysis
- 9.2 Microsoft Corporation
- 9.2.1 Company Overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental and Regional Analysis
- 9.2.4 Research & Development Expenses
- 9.2.5 Recent strategies and developments:
- 9.2.5.1 Partnerships, Collaborations, and Agreements:
- 9.2.5.2 Product Launches and Product Expansions:
- 9.2.6 SWOT Analysis
- 9.3 SAP SE
- 9.3.1 Company Overview
- 9.3.2 Financial Analysis
- 9.3.3 Regional Analysis
- 9.3.4 Research & Development Expense
- 9.3.5 Recent strategies and developments:
- 9.3.5.1 Partnerships, Collaborations, and Agreements:
- 9.3.5.2 Product Launches and Product Expansions:
- 9.3.5.3 Acquisition and Mergers:
- 9.3.6 SWOT Analysis
- 9.4 Oracle Corporation
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Segmental and Regional Analysis
- 9.4.4 Research & Development Expense
- 9.4.5 Recent strategies and developments:
- 9.4.5.1 Partnerships, Collaborations, and Agreements:
- 9.4.5.2 Product Launches and Product Expansions:
- 9.4.6 SWOT Analysis
- 9.5 Zoho Corporation Pvt. Ltd.
- 9.5.1 Company Overview
- 9.5.2 Recent strategies and developments:
- 9.5.2.1 Partnerships, Collaborations, and Agreements:
- 9.5.2.2 Product Launches and Product Expansions:
- 9.5.3 SWOT Analysis
- 9.6 Pegasystems, Inc.
- 9.6.1 Company Overview
- 9.6.2 Financial Analysis
- 9.6.3 Regional Analysis
- 9.6.4 Research & Development Expenses
- 9.6.5 Recent strategies and developments:
- 9.6.5.1 Partnerships, Collaborations, and Agreements:
- 9.6.5.2 Product Launches and Product Expansions:
- 9.6.5.3 Acquisition and Mergers:
- 9.6.6 SWOT Analysis
- 9.7 Adobe, Inc.
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Segmental and Regional Analysis
- 9.7.4 Research & Development Expense
- 9.7.5 Recent strategies and developments:
- 9.7.5.1 Partnerships, Collaborations, and Agreements:
- 9.7.5.2 Product Launches and Product Expansions:
- 9.7.5.3 Acquisition and Mergers:
- 9.7.6 SWOT Analysis
- 9.8 SugarCRM, Inc.
- 9.8.1 Company Overview
- 9.8.2 Recent strategies and developments:
- 9.8.2.1 Product Launches and Product Expansions:
- 9.8.2.2 Acquisition and Mergers:
- 9.9 Insightly, Inc.
- 9.9.1 Company Overview
- 9.9.2 Recent strategies and developments:
- 9.9.2.1 Product Launches and Product Expansions:
- 9.10. Creatio
- 9.10.1 Company Overview
- 9.10.2 Recent strategies and developments:
- 9.10.2.1 Partnerships, Collaborations, and Agreements:
- 9.10.2.2 Product Launches and Product Expansions:
LIST OF TABLES
- TABLE 1 Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 2 Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements- CRM Analytics Market
- TABLE 4 Product Launches And Product Expansions- CRM Analytics Market
- TABLE 5 Acquisition and Mergers- CRM Analytics Market
- TABLE 6 Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 7 Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 8 Asia Pacific Cloud Market by Country, 2020 - 2023, USD Million
- TABLE 9 Asia Pacific Cloud Market by Country, 2024 - 2031, USD Million
- TABLE 10 Asia Pacific On-premise Market by Country, 2020 - 2023, USD Million
- TABLE 11 Asia Pacific On-premise Market by Country, 2024 - 2031, USD Million
- TABLE 12 Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 13 Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 14 Asia Pacific Retail Market by Country, 2020 - 2023, USD Million
- TABLE 15 Asia Pacific Retail Market by Country, 2024 - 2031, USD Million
- TABLE 16 Asia Pacific BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 17 Asia Pacific BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 18 Asia Pacific Healthcare Market by Country, 2020 - 2023, USD Million
- TABLE 19 Asia Pacific Healthcare Market by Country, 2024 - 2031, USD Million
- TABLE 20 Asia Pacific Media & Entertainment Market by Country, 2020 - 2023, USD Million
- TABLE 21 Asia Pacific Media & Entertainment Market by Country, 2024 - 2031, USD Million
- TABLE 22 Asia Pacific Telecom & IT Market by Country, 2020 - 2023, USD Million
- TABLE 23 Asia Pacific Telecom & IT Market by Country, 2024 - 2031, USD Million
- TABLE 24 Asia Pacific Transportation & Logistics Market by Country, 2020 - 2023, USD Million
- TABLE 25 Asia Pacific Transportation & Logistics Market by Country, 2024 - 2031, USD Million
- TABLE 26 Asia Pacific Other End-User Market by Country, 2020 - 2023, USD Million
- TABLE 27 Asia Pacific Other End-User Market by Country, 2024 - 2031, USD Million
- TABLE 28 Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 29 Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 30 Asia Pacific Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 31 Asia Pacific Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 32 Asia Pacific Customer Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 33 Asia Pacific Customer Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 34 Asia Pacific Contact Center Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 35 Asia Pacific Contact Center Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 36 Asia Pacific Other Type Market by Country, 2020 - 2023, USD Million
- TABLE 37 Asia Pacific Other Type Market by Country, 2024 - 2031, USD Million
- TABLE 38 Asia Pacific CRM Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 39 Asia Pacific CRM Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 40 China CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 41 China CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 42 China CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 43 China CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 44 China CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 45 China CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 46 China CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 47 China CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 48 Japan CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 49 Japan CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 50 Japan CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 51 Japan CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 52 Japan CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 53 Japan CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 54 Japan CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 55 Japan CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 56 India CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 57 India CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 58 India CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 59 India CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 60 India CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 61 India CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 62 India CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 63 India CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 64 South Korea CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 65 South Korea CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 66 South Korea CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 67 South Korea CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 68 South Korea CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 69 South Korea CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 70 South Korea CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 71 South Korea CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 72 Australia CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 73 Australia CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 74 Australia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 75 Australia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 76 Australia CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 77 Australia CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 78 Australia CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 79 Australia CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 80 Malaysia CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 81 Malaysia CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 82 Malaysia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 83 Malaysia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 84 Malaysia CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 85 Malaysia CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 86 Malaysia CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 87 Malaysia CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 88 Rest of Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
- TABLE 89 Rest of Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
- TABLE 90 Rest of Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
- TABLE 91 Rest of Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
- TABLE 92 Rest of Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
- TABLE 93 Rest of Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
- TABLE 94 Rest of Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
- TABLE 95 Rest of Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
- TABLE 96 Key Information - Salesforce, Inc.
- TABLE 97 Key Information - Microsoft Corporation
- TABLE 98 Key Information - SAP SE
- TABLE 99 Key Information - Oracle Corporation
- TABLE 100 Key Information - Zoho Corporation Pvt. Ltd.
- TABLE 101 Key Information - Pegasystems Inc.
- TABLE 102 Key Information - Adobe, Inc.
- TABLE 103 key information - SugarCRM, Inc.
- TABLE 104 key information - Insightly, Inc.
- TABLE 105 key information - Creatio
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