PUBLISHER: QKS Group | PRODUCT CODE: 1445906
PUBLISHER: QKS Group | PRODUCT CODE: 1445906
Quadrant Knowledge Solutions Reveals that B2B Marketing Automation Market is Projected to Register a CAGR of 13.20% by 2027.
A B2B Marketing Automation platform uses customer behavioural data that are taken from various external and internal sources which are in the form of website analytics data, app analytics data, Ad clicks, product reviews, impression data, customer support queries and social media. These types of data are converted into actionable insights allowing organizations to have a better understanding of customer interests allowing firms to create positive impressions on customers. During the customer lifecycle, organizations need to track dynamic customer data in order to meet customer demand and in this regard the platform intelligently processes the data using ML/AI and takes decisions to make the best possible recommendations to the sales personnel allowing them to share relevant contents with customers during engagements. Another trend focuses on content automation feature that serves the purpose of sharing posts simultaneously across different channels through email automation. Features like AI-based proofreading, linked social media handles, automated content curation and workflows help platforms generate campaign results. Marketers can use behavioural analytics tools to monitor customer behaviour thus maximizing customer acquisition and increase customer lifetime value.