Customer Success Management Market Report: Trends, Forecast and Competitive Analysis to 2030

Customer Success Management Trends and Forecast

The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets. The global customer success management market is expected to reach an estimated $3.6 billion by 2030 with a CAGR of 15.8% from 2024 to 2030. The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

A more than 150-page report is developed to help in your business decisions.

Customer Success Management by Segment

The study includes a forecast for the global customer success management by deployment mode, size of organization, application, end use, and region.

Customer Success Management Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

• Cloud
• On Premises

Customer Success Management Market by Size of Organization [Shipment Analysis by Value from 2018 to 2030]:

• Small And Medium Enterprise
• Large Enterprise

Customer Success Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:

• Sales And Marketing Management
• Customer Experience Management
• Risk And Compliance Management
• Others

Customer Success Management Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

• Healthcare
• Retail
• BFSI
• Information Technology And Telecom
• Government
• Others

Customer Success Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of Customer Success Management Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer success management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer success management companies profiled in this report include-

• Gainsight
• Salesforce.Com
• UserIQ
• IBM
• Open Text

Customer Success Management Market Insights

Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Features of the Global Customer Success Management Market

Market Size Estimates: Customer success management market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer success management market size by various segments, such as by deployment mode, size of organization, application, end use, and region in terms of value ($B).

Regional Analysis: Customer success management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment mode, size of organization, application, end use, and regions for the customer success management market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer success management market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the customer success management market size?

Answer: The global customer success management market is expected to reach an estimated $3.6 billion by 2030.

Q.2 What is the growth forecast for customer success management market?

Answer: The global customer success management market is expected to grow with a CAGR of 15.8% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the customer success management market?

Answer: The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

Q4. What are the major segments for customer success management market?

Answer: The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets.

Q5. Who are the key customer success management market companies?

Answer: Some of the key customer success management companies are as follows:

• Gainsight
• Salesforce.Com
• UserIQ
• IBM
• Open Text

Q6. Which customer success management market segment will be the largest in future?

Answer: Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

Q7. In customer success management market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the customer success management market by deployment mode (cloud and on premises), size of organization (small and medium enterprise and large enterprise), application (sales and marketing management, customer experience management, risk and compliance management, and others), end use (healthcare, retail, BFSI, information technology and telecom, government, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?