HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience

This IDC Market Perspective discusses HP Inc., which is transforming its Workforce Solutions group to enhance customer experience through sustainability, circularity, and AI-driven services across its business segments. By focusing on improving the work environment and leveraging technology for proactive support, HP Inc. aims to redefine technology management and customer service, emphasizing the importance of a holistic approach to IT asset management. The introduction of the Workforce Experience Platform and Renew Solutions highlights HP Inc.'s commitment to innovation, sustainability, and customer-centric solutions."With its customer-centric approach, HP Inc. is looking to set new industry standards for asset management and ongoing delivery of managed services," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC. "The Workforce Experience Platform from HP Inc. promises to redefine customer and employee experience to enable a more productive and efficient hybrid workforce."