Picture
SEARCH
What are you looking for?
Need help finding what you are looking for? Contact Us
Compare

PUBLISHER: KBV Research | PRODUCT CODE: 1616466

Cover Image

PUBLISHER: KBV Research | PRODUCT CODE: 1616466

Global CRM Analytics Market Size, Share & Trends Analysis Report By Deployment (Cloud and On-premise), By End-User, By Type, By Regional Outlook and Forecast, 2024 - 2031

PUBLISHED:
PAGES: 260 Pages
DELIVERY TIME: 1-2 business days
SELECT AN OPTION
PDF (Single User License)
USD 3600
PDF (Multi User License)
USD 4320
PDF (Corporate User License)
USD 6048

Add to Cart

The Global CRM Analytics Market size is expected to reach $18.18 billion by 2031, rising at a market growth of 10.7% CAGR during the forecast period.

Healthcare providers utilize CRM analytics to manage patient relationships, streamline appointment scheduling, and personalize care plans. Analyzing patient data helps improve patient engagement, treatment plan adherence, and overall satisfaction. The increased emphasis on patient-centered care, along with the extensive integration of electronic health records, has markedly advanced the effective application of CRM analytics within the healthcare industry. Thus, the healthcare segment witnessed 17% revenue share in the CRM analytics market in 2023.

The major strategies followed by the market participants are product launches as the key developmental strategy to keep pace with the changing demands of end users. For instance, In October, 2024, Pegasystems Inc. launched Pega Infinity '24.2, enhancing its platform with advanced generative AI features. The update includes expanded AI model support, custom Pega GenAI Coaches, and deeper customer insights with Pega Customer Decision Hub. New features also improve the user experience and optimize workflows in Pega Platform, Pega Customer Service, and Pega Sales Automation. These innovations help enterprises accelerate digital transformation and improve customer engagement across industries. Additionally, In September, 2024, Oracle introduced new AI-powered capabilities for Oracle Fusion Data Intelligence, enabling organizations to derive actionable insights from their business data. A key feature includes native support for Salesforce CRM, allowing Salesforce customers to combine CRM data with Oracle Fusion Cloud Applications to improve data quality and enhance cross-functional analysis. These innovations aim to accelerate decision-making and help organizations act faster to seize business opportunities.

Based on the Analysis presented in the KBV Cardinal matrix; Microsoft Corporation is the forerunner in the CRM Analytics Market. Companies such as Oracle Corporation, SAP SE, Salesforce, Inc. are some of the key innovators in CRM Analytics Market. In March, 2023, Microsoft Corporation introduced Dynamics 365 Copilot, an AI-driven assistant integrated into its CRM and ERP systems, to automate tasks across sales, marketing, customer service, and supply chain functions. The platform utilizes generative AI to enhance user productivity, simplify data exploration, and deliver personalized insights, ultimately improving customer engagement and operational efficiency across industries.

Market Growth Factors

Businesses across industries are shifting their CRM operations to cloud platforms due to these solutions' numerous benefits. Cloud-based CRM analytics tools provide unmatched scalability, allowing organizations to expand their systems seamlessly as their business grows.

Additionally, recognizing consumer behavior is essential for enterprises to formulate and execute effective strategies. CRM analytics tools enable organizations to gather and analyze extensive volumes of data from various interfaces, including social media platforms, websites, email communications, and in-person interactions. Thus, the demand for robust CRM analytics tools grows as organizations strive to align their operations with their customers' evolving preferences.

Market Restraining Factors

Stringent data protection regulations, such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States, add to these challenges. These laws mandate rigorous compliance measures, requiring organizations to obtain explicit consent for data usage, ensure data is securely stored, and provide customers with control over their information. As a result, data security and privacy concerns not only delay the adoption of CRM analytics solutions but also restrict the scope of their implementation, ultimately impacting market growth.

Deployment Outlook

Based on deployment, the market is bifurcated into cloud and on-premise. The on-premise segment procured 43% revenue share in the market in 2023. On-premise solutions allow businesses to store sensitive customer information within their servers, addressing regulatory compliance and security breach concerns.

End User Outlook

On the basis of end-user, the market is classified into retail, BFSI, healthcare, media & entertainment, telecom & IT, transportation & logistics, and others. The retail segment acquired 23% revenue share in the market in 2023. This prominence is driven by retailers' increasing adoption of CRM analytics to understand consumer behavior, personalize marketing efforts, and enhance customer experiences.

Type Outlook

By type, the market is divided into sales & marketing analytics, customer analytics, contact center analytics, and others. The sales & marketing analytics segment garnered 34% revenue share in the market in 2023. This segment's growth is fueled by businesses increasingly focusing on data-driven strategies to optimize their sales and marketing efforts. Organizations use sales and marketing analytics to monitor campaign performance, identify high-value prospects, and forecast sales trends.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The Europe segment recorded 31% revenue share in the market in 2023. Factors contributing to growth encompass the heightened emphasis on digital transformation and the implementation of rigorous data protection regulations, such as the General Data Protection Regulation (GDPR), which underscore the necessity of efficient as well as secure data management.

Recent Strategies Deployed in the Market

  • Oct-2024: Pegasystems Inc. launched Pega Infinity '24.2, enhancing its platform with advanced generative AI features. The update includes expanded AI model support, custom Pega GenAI Coaches, and deeper customer insights with Pega Customer Decision Hub. New features also improve the user experience and optimize workflows in Pega Platform, Pega Customer Service, and Pega Sales Automation. These innovations help enterprises accelerate digital transformation and improve customer engagement across industries.
  • Sep-2024: Adobe Inc. launched its Adobe Journey Optimizer (AJO) B2B Edition, leveraging generative AI to offer businesses deeper customer insights and personalized experiences. This solution helps B2B marketers better engage with customers by analyzing buying groups and automating personalized content creation. The integration with Adobe Experience Cloud applications, including Marketo Engage and Adobe Real-Time Customer Data Platform, provides real-time insights and recommendations, enhancing enterprise sales and marketing efforts.
  • Sep-2024: Oracle introduced AI-powered capabilities for Oracle Fusion Data Intelligence, enabling organizations to derive actionable insights from their business data. A key feature includes native support for Salesforce CRM, allowing Salesforce customers to combine CRM data with Oracle Fusion Cloud Applications to improve data quality and enhance cross-functional analysis. These innovations aim to accelerate decision-making and help organizations act faster to seize business opportunities.
  • Aug-2024: Zoho Corporation introduced "Zoho CRM for Everyone," a new approach to CRM aimed at democratizing customer relationship management across teams. This update enhances collaboration by providing a user-friendly interface and features like Teamspaces, Team Modules, and Requests. These capabilities allow various departments such as marketing, sales, and legal to seamlessly work together within the same CRM system. By empowering teams to manage their own processes and fostering direct coordination between teams, Zoho CRM for Everyone aims to improve customer context, reduce fragmentation, and streamline workflows.
  • May-2024: Salesforce, Inc. expanded its collaboration with IBM, integrating Salesforce's Einstein 1 and IBM's Watsonx AI platforms. The collaboration enhances CRM analytics by introducing bidirectional data sharing, customizable large language models (LLMs), and industry-specific AI-driven templates. Customers can access IBM Granite AI models for tasks like content generation and summarization.
  • Feb-2024: Salesforce, Inc. took over Spiff, a U.S.-based provider of incentive compensation management software. This integration enhances Salesforce's Sales Performance Management solutions by embedding transparent compensation and strategic planning capabilities into its CRM. Spiff's low-code platform enables automation of complex commission processes. This acquisition empowers Salesforce to provide deeper analytics for aligning compensation strategies with sales performance, supporting financial and sales teams in boosting revenue growth.

List of Key Companies Profiled

  • Salesforce, Inc.
  • Microsoft Corporation
  • SAP SE
  • Oracle Corporation
  • Zoho Corporation Pvt. Ltd.
  • Pegasystems, Inc.
  • Adobe, Inc.
  • SugarCRM, Inc.
  • Insightly, Inc.
  • Creatio

Global CRM Analytics Market Report Segmentation

By Deployment

  • Cloud
  • On-premise

By End-User

  • Retail
  • BFSI
  • Healthcare
  • Media & Entertainment
  • Telecom & IT
  • Transportation & Logistics
  • Other End-User

By Type

  • Sales & Marketing Analytics
  • Customer Analytics
  • Contact Center Analytics
  • Other Type

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Auatralia
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global CRM Analytics Market, by Deployment
    • 1.4.2 Global CRM Analytics Market, by End-User
    • 1.4.3 Global CRM Analytics Market, by Type
    • 1.4.4 Global CRM Analytics Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market at a Glance

  • 2.1 Key Highlights

Chapter 3. Market Overview

  • 3.1 Introduction
    • 3.1.1 Overview
      • 3.1.1.1 Market Composition and Scenario
  • 3.2 Key Factors Impacting the Market
    • 3.2.1 Market Drivers
    • 3.2.2 Market Restraints
    • 3.2.3 Market Opportunities
    • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

  • 4.1 KBV Cardinal Matrix
  • 4.2 Recent Industry Wide Strategic Developments
    • 4.2.1 Partnerships, Collaborations and Agreements
    • 4.2.2 Product Launches and Product Expansions
    • 4.2.3 Acquisition and Mergers
  • 4.3 Market Share Analysis, 2023
  • 4.4 Top Winning Strategies
    • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
    • 4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr - 2024, Oct) Leading Players
  • 4.5 Porter Five Forces Analysis

Chapter 5. Global CRM Analytics Market by Deployment

  • 5.1 Global Cloud Market by Region
  • 5.2 Global On-premise Market by Region

Chapter 6. Global CRM Analytics Market by End-User

  • 6.1 Global Retail Market by Region
  • 6.2 Global BFSI Market by Region
  • 6.3 Global Healthcare Market by Region
  • 6.4 Global Media & Entertainment Market by Region
  • 6.5 Global Telecom & IT Market by Region
  • 6.6 Global Transportation & Logistics Market by Region
  • 6.7 Global Other End-User Market by Region

Chapter 7. Global CRM Analytics Market by Type

  • 7.1 Global Sales & Marketing Analytics Market by Region
  • 7.2 Global Customer Analytics Market by Region
  • 7.3 Global Contact Center Analytics Market by Region
  • 7.4 Global Other Type Market by Region

Chapter 8. Global CRM Analytics Market by Region

  • 8.1 North America CRM Analytics Market
    • 8.1.1 North America CRM Analytics Market by Deployment
      • 8.1.1.1 North America Cloud Market by Region
      • 8.1.1.2 North America On-premise Market by Region
    • 8.1.2 North America CRM Analytics Market by End-User
      • 8.1.2.1 North America Retail Market by Country
      • 8.1.2.2 North America BFSI Market by Country
      • 8.1.2.3 North America Healthcare Market by Country
      • 8.1.2.4 North America Media & Entertainment Market by Country
      • 8.1.2.5 North America Telecom & IT Market by Country
      • 8.1.2.6 North America Transportation & Logistics Market by Country
      • 8.1.2.7 North America Other End-User Market by Country
    • 8.1.3 North America CRM Analytics Market by Type
      • 8.1.3.1 North America Sales & Marketing Analytics Market by Country
      • 8.1.3.2 North America Customer Analytics Market by Country
      • 8.1.3.3 North America Contact Center Analytics Market by Country
      • 8.1.3.4 North America Other Type Market by Country
    • 8.1.4 North America CRM Analytics Market by Country
      • 8.1.4.1 US CRM Analytics Market
        • 8.1.4.1.1 US CRM Analytics Market by Deployment
        • 8.1.4.1.2 US CRM Analytics Market by End-User
        • 8.1.4.1.3 US CRM Analytics Market by Type
      • 8.1.4.2 Canada CRM Analytics Market
        • 8.1.4.2.1 Canada CRM Analytics Market by Deployment
        • 8.1.4.2.2 Canada CRM Analytics Market by End-User
        • 8.1.4.2.3 Canada CRM Analytics Market by Type
      • 8.1.4.3 Mexico CRM Analytics Market
        • 8.1.4.3.1 Mexico CRM Analytics Market by Deployment
        • 8.1.4.3.2 Mexico CRM Analytics Market by End-User
        • 8.1.4.3.3 Mexico CRM Analytics Market by Type
      • 8.1.4.4 Rest of North America CRM Analytics Market
        • 8.1.4.4.1 Rest of North America CRM Analytics Market by Deployment
        • 8.1.4.4.2 Rest of North America CRM Analytics Market by End-User
        • 8.1.4.4.3 Rest of North America CRM Analytics Market by Type
  • 8.2 Europe CRM Analytics Market
    • 8.2.1 Europe CRM Analytics Market by Deployment
      • 8.2.1.1 Europe Cloud Market by Country
      • 8.2.1.2 Europe On-premise Market by Country
    • 8.2.2 Europe CRM Analytics Market by End-User
      • 8.2.2.1 Europe Retail Market by Country
      • 8.2.2.2 Europe BFSI Market by Country
      • 8.2.2.3 Europe Healthcare Market by Country
      • 8.2.2.4 Europe Media & Entertainment Market by Country
      • 8.2.2.5 Europe Telecom & IT Market by Country
      • 8.2.2.6 Europe Transportation & Logistics Market by Country
      • 8.2.2.7 Europe Other End-User Market by Country
    • 8.2.3 Europe CRM Analytics Market by Type
      • 8.2.3.1 Europe Sales & Marketing Analytics Market by Country
      • 8.2.3.2 Europe Customer Analytics Market by Country
      • 8.2.3.3 Europe Contact Center Analytics Market by Country
      • 8.2.3.4 Europe Other Type Market by Country
    • 8.2.4 Europe CRM Analytics Market by Country
      • 8.2.4.1 Germany CRM Analytics Market
        • 8.2.4.1.1 Germany CRM Analytics Market by Deployment
        • 8.2.4.1.2 Germany CRM Analytics Market by End-User
        • 8.2.4.1.3 Germany CRM Analytics Market by Type
      • 8.2.4.2 UK CRM Analytics Market
        • 8.2.4.2.1 UK CRM Analytics Market by Deployment
        • 8.2.4.2.2 UK CRM Analytics Market by End-User
        • 8.2.4.2.3 UK CRM Analytics Market by Type
      • 8.2.4.3 France CRM Analytics Market
        • 8.2.4.3.1 France CRM Analytics Market by Deployment
        • 8.2.4.3.2 France CRM Analytics Market by End-User
        • 8.2.4.3.3 France CRM Analytics Market by Type
      • 8.2.4.4 Russia CRM Analytics Market
        • 8.2.4.4.1 Russia CRM Analytics Market by Deployment
        • 8.2.4.4.2 Russia CRM Analytics Market by End-User
        • 8.2.4.4.3 Russia CRM Analytics Market by Type
      • 8.2.4.5 Spain CRM Analytics Market
        • 8.2.4.5.1 Spain CRM Analytics Market by Deployment
        • 8.2.4.5.2 Spain CRM Analytics Market by End-User
        • 8.2.4.5.3 Spain CRM Analytics Market by Type
      • 8.2.4.6 Italy CRM Analytics Market
        • 8.2.4.6.1 Italy CRM Analytics Market by Deployment
        • 8.2.4.6.2 Italy CRM Analytics Market by End-User
        • 8.2.4.6.3 Italy CRM Analytics Market by Type
      • 8.2.4.7 Rest of Europe CRM Analytics Market
        • 8.2.4.7.1 Rest of Europe CRM Analytics Market by Deployment
        • 8.2.4.7.2 Rest of Europe CRM Analytics Market by End-User
        • 8.2.4.7.3 Rest of Europe CRM Analytics Market by Type
  • 8.3 Asia Pacific CRM Analytics Market
    • 8.3.1 Asia Pacific CRM Analytics Market by Deployment
      • 8.3.1.1 Asia Pacific Cloud Market by Country
      • 8.3.1.2 Asia Pacific On-premise Market by Country
    • 8.3.2 Asia Pacific CRM Analytics Market by End-User
      • 8.3.2.1 Asia Pacific Retail Market by Country
      • 8.3.2.2 Asia Pacific BFSI Market by Country
      • 8.3.2.3 Asia Pacific Healthcare Market by Country
      • 8.3.2.4 Asia Pacific Media & Entertainment Market by Country
      • 8.3.2.5 Asia Pacific Telecom & IT Market by Country
      • 8.3.2.6 Asia Pacific Transportation & Logistics Market by Country
      • 8.3.2.7 Asia Pacific Other End-User Market by Country
    • 8.3.3 Asia Pacific CRM Analytics Market by Type
      • 8.3.3.1 Asia Pacific Sales & Marketing Analytics Market by Country
      • 8.3.3.2 Asia Pacific Customer Analytics Market by Country
      • 8.3.3.3 Asia Pacific Contact Center Analytics Market by Country
      • 8.3.3.4 Asia Pacific Other Type Market by Country
    • 8.3.4 Asia Pacific CRM Analytics Market by Country
      • 8.3.4.1 China CRM Analytics Market
        • 8.3.4.1.1 China CRM Analytics Market by Deployment
        • 8.3.4.1.2 China CRM Analytics Market by End-User
        • 8.3.4.1.3 China CRM Analytics Market by Type
      • 8.3.4.2 Japan CRM Analytics Market
        • 8.3.4.2.1 Japan CRM Analytics Market by Deployment
        • 8.3.4.2.2 Japan CRM Analytics Market by End-User
        • 8.3.4.2.3 Japan CRM Analytics Market by Type
      • 8.3.4.3 India CRM Analytics Market
        • 8.3.4.3.1 India CRM Analytics Market by Deployment
        • 8.3.4.3.2 India CRM Analytics Market by End-User
        • 8.3.4.3.3 India CRM Analytics Market by Type
      • 8.3.4.4 South Korea CRM Analytics Market
        • 8.3.4.4.1 South Korea CRM Analytics Market by Deployment
        • 8.3.4.4.2 South Korea CRM Analytics Market by End-User
        • 8.3.4.4.3 South Korea CRM Analytics Market by Type
      • 8.3.4.5 Australia CRM Analytics Market
        • 8.3.4.5.1 Australia CRM Analytics Market by Deployment
        • 8.3.4.5.2 Australia CRM Analytics Market by End-User
        • 8.3.4.5.3 Australia CRM Analytics Market by Type
      • 8.3.4.6 Malaysia CRM Analytics Market
        • 8.3.4.6.1 Malaysia CRM Analytics Market by Deployment
        • 8.3.4.6.2 Malaysia CRM Analytics Market by End-User
        • 8.3.4.6.3 Malaysia CRM Analytics Market by Type
      • 8.3.4.7 Rest of Asia Pacific CRM Analytics Market
        • 8.3.4.7.1 Rest of Asia Pacific CRM Analytics Market by Deployment
        • 8.3.4.7.2 Rest of Asia Pacific CRM Analytics Market by End-User
        • 8.3.4.7.3 Rest of Asia Pacific CRM Analytics Market by Type
  • 8.4 LAMEA CRM Analytics Market
    • 8.4.1 LAMEA CRM Analytics Market by Deployment
      • 8.4.1.1 LAMEA Cloud Market by Country
      • 8.4.1.2 LAMEA On-premise Market by Country
    • 8.4.2 LAMEA CRM Analytics Market by End-User
      • 8.4.2.1 LAMEA Retail Market by Country
      • 8.4.2.2 LAMEA BFSI Market by Country
      • 8.4.2.3 LAMEA Healthcare Market by Country
      • 8.4.2.4 LAMEA Media & Entertainment Market by Country
      • 8.4.2.5 LAMEA Telecom & IT Market by Country
      • 8.4.2.6 LAMEA Transportation & Logistics Market by Country
      • 8.4.2.7 LAMEA Other End-User Market by Country
    • 8.4.3 LAMEA CRM Analytics Market by Type
      • 8.4.3.1 LAMEA Sales & Marketing Analytics Market by Country
      • 8.4.3.2 LAMEA Customer Analytics Market by Country
      • 8.4.3.3 LAMEA Contact Center Analytics Market by Country
      • 8.4.3.4 LAMEA Other Type Market by Country
    • 8.4.4 LAMEA CRM Analytics Market by Country
      • 8.4.4.1 Brazil CRM Analytics Market
        • 8.4.4.1.1 Brazil CRM Analytics Market by Deployment
        • 8.4.4.1.2 Brazil CRM Analytics Market by End-User
        • 8.4.4.1.3 Brazil CRM Analytics Market by Type
      • 8.4.4.2 Argentina CRM Analytics Market
        • 8.4.4.2.1 Argentina CRM Analytics Market by Deployment
        • 8.4.4.2.2 Argentina CRM Analytics Market by End-User
        • 8.4.4.2.3 Argentina CRM Analytics Market by Type
      • 8.4.4.3 UAE CRM Analytics Market
        • 8.4.4.3.1 UAE CRM Analytics Market by Deployment
        • 8.4.4.3.2 UAE CRM Analytics Market by End-User
        • 8.4.4.3.3 UAE CRM Analytics Market by Type
      • 8.4.4.4 Saudi Arabia CRM Analytics Market
        • 8.4.4.4.1 Saudi Arabia CRM Analytics Market by Deployment
        • 8.4.4.4.2 Saudi Arabia CRM Analytics Market by End-User
        • 8.4.4.4.3 Saudi Arabia CRM Analytics Market by Type
      • 8.4.4.5 South Africa CRM Analytics Market
        • 8.4.4.5.1 South Africa CRM Analytics Market by Deployment
        • 8.4.4.5.2 South Africa CRM Analytics Market by End-User
        • 8.4.4.5.3 South Africa CRM Analytics Market by Type
      • 8.4.4.6 Nigeria CRM Analytics Market
        • 8.4.4.6.1 Nigeria CRM Analytics Market by Deployment
        • 8.4.4.6.2 Nigeria CRM Analytics Market by End-User
        • 8.4.4.6.3 Nigeria CRM Analytics Market by Type
      • 8.4.4.7 Rest of LAMEA CRM Analytics Market
        • 8.4.4.7.1 Rest of LAMEA CRM Analytics Market by Deployment
        • 8.4.4.7.2 Rest of LAMEA CRM Analytics Market by End-User
        • 8.4.4.7.3 Rest of LAMEA CRM Analytics Market by Type

Chapter 9. Company Profiles

  • 9.1 Salesforce, Inc.
    • 9.1.1 Company Overview
    • 9.1.2 Financial Analysis
    • 9.1.3 Regional Analysis
    • 9.1.4 Research & Development Expenses
    • 9.1.5 Recent strategies and developments:
      • 9.1.5.1 Partnerships, Collaborations, and Agreements:
      • 9.1.5.2 Product Launches and Product Expansions:
      • 9.1.5.3 Acquisition and Mergers:
    • 9.1.6 SWOT Analysis
  • 9.2 Microsoft Corporation
    • 9.2.1 Company Overview
    • 9.2.2 Financial Analysis
    • 9.2.3 Segmental and Regional Analysis
    • 9.2.4 Research & Development Expenses
    • 9.2.5 Recent strategies and developments:
      • 9.2.5.1 Partnerships, Collaborations, and Agreements:
      • 9.2.5.2 Product Launches and Product Expansions:
    • 9.2.6 SWOT Analysis
  • 9.3 SAP SE
    • 9.3.1 Company Overview
    • 9.3.2 Financial Analysis
    • 9.3.3 Regional Analysis
    • 9.3.4 Research & Development Expense
    • 9.3.5 Recent strategies and developments:
      • 9.3.5.1 Partnerships, Collaborations, and Agreements:
      • 9.3.5.2 Product Launches and Product Expansions:
      • 9.3.5.3 Acquisition and Mergers:
    • 9.3.6 SWOT Analysis
  • 9.4 Oracle Corporation
    • 9.4.1 Company Overview
    • 9.4.2 Financial Analysis
    • 9.4.3 Segmental and Regional Analysis
    • 9.4.4 Research & Development Expense
    • 9.4.5 Recent strategies and developments:
      • 9.4.5.1 Partnerships, Collaborations, and Agreements:
      • 9.4.5.2 Product Launches and Product Expansions:
    • 9.4.6 SWOT Analysis
  • 9.5 Zoho Corporation Pvt. Ltd.
    • 9.5.1 Company Overview
    • 9.5.2 Recent strategies and developments:
      • 9.5.2.1 Partnerships, Collaborations, and Agreements:
      • 9.5.2.2 Product Launches and Product Expansions:
    • 9.5.3 SWOT Analysis
  • 9.6 Pegasystems, Inc.
    • 9.6.1 Company Overview
    • 9.6.2 Financial Analysis
    • 9.6.3 Regional Analysis
    • 9.6.4 Research & Development Expenses
    • 9.6.5 Recent strategies and developments:
      • 9.6.5.1 Partnerships, Collaborations, and Agreements:
      • 9.6.5.2 Product Launches and Product Expansions:
      • 9.6.5.3 Acquisition and Mergers:
    • 9.6.6 SWOT Analysis
  • 9.7 Adobe, Inc.
    • 9.7.1 Company Overview
    • 9.7.2 Financial Analysis
    • 9.7.3 Segmental and Regional Analysis
    • 9.7.4 Research & Development Expense
    • 9.7.5 Recent strategies and developments:
      • 9.7.5.1 Partnerships, Collaborations, and Agreements:
      • 9.7.5.2 Product Launches and Product Expansions:
      • 9.7.5.3 Acquisition and Mergers:
    • 9.7.6 SWOT Analysis
  • 9.8 SugarCRM, Inc.
    • 9.8.1 Company Overview
    • 9.8.2 Recent strategies and developments:
      • 9.8.2.1 Product Launches and Product Expansions:
      • 9.8.2.2 Acquisition and Mergers:
  • 9.9 Insightly, Inc.
    • 9.9.1 Company Overview
    • 9.9.2 Recent strategies and developments:
      • 9.9.2.1 Product Launches and Product Expansions:
  • 9.10. Creatio
    • 9.10.1 Company Overview
    • 9.10.2 Recent strategies and developments:
      • 9.10.2.1 Partnerships, Collaborations, and Agreements:
      • 9.10.2.2 Product Launches and Product Expansions:

Chapter 10. Winning Imperatives of CRM Analytics Market

LIST OF TABLES

  • TABLE 1 Global CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 2 Global CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- CRM Analytics Market
  • TABLE 4 Product Launches And Product Expansions- CRM Analytics Market
  • TABLE 5 Acquisition and Mergers- CRM Analytics Market
  • TABLE 6 Global CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 7 Global CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 8 Global Cloud Market by Region, 2020 - 2023, USD Million
  • TABLE 9 Global Cloud Market by Region, 2024 - 2031, USD Million
  • TABLE 10 Global On-premise Market by Region, 2020 - 2023, USD Million
  • TABLE 11 Global On-premise Market by Region, 2024 - 2031, USD Million
  • TABLE 12 Global CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 13 Global CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 14 Global Retail Market by Region, 2020 - 2023, USD Million
  • TABLE 15 Global Retail Market by Region, 2024 - 2031, USD Million
  • TABLE 16 Global BFSI Market by Region, 2020 - 2023, USD Million
  • TABLE 17 Global BFSI Market by Region, 2024 - 2031, USD Million
  • TABLE 18 Global Healthcare Market by Region, 2020 - 2023, USD Million
  • TABLE 19 Global Healthcare Market by Region, 2024 - 2031, USD Million
  • TABLE 20 Global Media & Entertainment Market by Region, 2020 - 2023, USD Million
  • TABLE 21 Global Media & Entertainment Market by Region, 2024 - 2031, USD Million
  • TABLE 22 Global Telecom & IT Market by Region, 2020 - 2023, USD Million
  • TABLE 23 Global Telecom & IT Market by Region, 2024 - 2031, USD Million
  • TABLE 24 Global Transportation & Logistics Market by Region, 2020 - 2023, USD Million
  • TABLE 25 Global Transportation & Logistics Market by Region, 2024 - 2031, USD Million
  • TABLE 26 Global Other End-User Market by Region, 2020 - 2023, USD Million
  • TABLE 27 Global Other End-User Market by Region, 2024 - 2031, USD Million
  • TABLE 28 Global CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 29 Global CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 30 Global Sales & Marketing Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 31 Global Sales & Marketing Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 32 Global Customer Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 33 Global Customer Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 34 Global Contact Center Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 35 Global Contact Center Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 36 Global Other Type Market by Region, 2020 - 2023, USD Million
  • TABLE 37 Global Other Type Market by Region, 2024 - 2031, USD Million
  • TABLE 38 Global CRM Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 39 Global CRM Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 40 North America CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 41 North America CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 42 North America CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 43 North America CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 44 North America Cloud Market by Region, 2020 - 2023, USD Million
  • TABLE 45 North America Cloud Market by Region, 2024 - 2031, USD Million
  • TABLE 46 North America On-premise Market by Region, 2020 - 2023, USD Million
  • TABLE 47 North America On-premise Market by Region, 2024 - 2031, USD Million
  • TABLE 48 North America CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 49 North America CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 50 North America Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 51 North America Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 52 North America BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 53 North America BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 54 North America Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 55 North America Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 56 North America Media & Entertainment Market by Country, 2020 - 2023, USD Million
  • TABLE 57 North America Media & Entertainment Market by Country, 2024 - 2031, USD Million
  • TABLE 58 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
  • TABLE 59 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
  • TABLE 60 North America Transportation & Logistics Market by Country, 2020 - 2023, USD Million
  • TABLE 61 North America Transportation & Logistics Market by Country, 2024 - 2031, USD Million
  • TABLE 62 North America Other End-User Market by Country, 2020 - 2023, USD Million
  • TABLE 63 North America Other End-User Market by Country, 2024 - 2031, USD Million
  • TABLE 64 North America CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 65 North America CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 66 North America Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 67 North America Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 68 North America Customer Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 69 North America Customer Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 70 North America Contact Center Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 71 North America Contact Center Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 72 North America Other Type Market by Country, 2020 - 2023, USD Million
  • TABLE 73 North America Other Type Market by Country, 2024 - 2031, USD Million
  • TABLE 74 North America CRM Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 75 North America CRM Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 76 US CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 77 US CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 78 US CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 79 US CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 80 US CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 81 US CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 82 US CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 83 US CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 84 Canada CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 85 Canada CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 86 Canada CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 87 Canada CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 88 Canada CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 89 Canada CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 90 Canada CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 91 Canada CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 92 Mexico CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 93 Mexico CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 94 Mexico CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 95 Mexico CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 96 Mexico CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 97 Mexico CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 98 Mexico CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 99 Mexico CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 100 Rest of North America CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 101 Rest of North America CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 102 Rest of North America CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 103 Rest of North America CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 104 Rest of North America CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 105 Rest of North America CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 106 Rest of North America CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 107 Rest of North America CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 108 Europe CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 109 Europe CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 110 Europe CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 111 Europe CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 112 Europe Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 113 Europe Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 114 Europe On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 115 Europe On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 116 Europe CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 117 Europe CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 118 Europe Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 119 Europe Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 120 Europe BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 121 Europe BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 122 Europe Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 123 Europe Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 124 Europe Media & Entertainment Market by Country, 2020 - 2023, USD Million
  • TABLE 125 Europe Media & Entertainment Market by Country, 2024 - 2031, USD Million
  • TABLE 126 Europe Telecom & IT Market by Country, 2020 - 2023, USD Million
  • TABLE 127 Europe Telecom & IT Market by Country, 2024 - 2031, USD Million
  • TABLE 128 Europe Transportation & Logistics Market by Country, 2020 - 2023, USD Million
  • TABLE 129 Europe Transportation & Logistics Market by Country, 2024 - 2031, USD Million
  • TABLE 130 Europe Other End-User Market by Country, 2020 - 2023, USD Million
  • TABLE 131 Europe Other End-User Market by Country, 2024 - 2031, USD Million
  • TABLE 132 Europe CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 133 Europe CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 134 Europe Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 135 Europe Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 136 Europe Customer Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 137 Europe Customer Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 138 Europe Contact Center Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 139 Europe Contact Center Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 140 Europe Other Type Market by Country, 2020 - 2023, USD Million
  • TABLE 141 Europe Other Type Market by Country, 2024 - 2031, USD Million
  • TABLE 142 Europe CRM Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 143 Europe CRM Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 144 Germany CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 145 Germany CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 146 Germany CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 147 Germany CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 148 Germany CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 149 Germany CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 150 Germany CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 151 Germany CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 152 UK CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 153 UK CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 154 UK CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 155 UK CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 156 UK CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 157 UK CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 158 UK CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 159 UK CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 160 France CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 161 France CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 162 France CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 163 France CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 164 France CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 165 France CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 166 France CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 167 France CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 168 Russia CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 169 Russia CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 170 Russia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 171 Russia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 172 Russia CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 173 Russia CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 174 Russia CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 175 Russia CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 176 Spain CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 177 Spain CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 178 Spain CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 179 Spain CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 180 Spain CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 181 Spain CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 182 Spain CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 183 Spain CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 184 Italy CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 185 Italy CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 186 Italy CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 187 Italy CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 188 Italy CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 189 Italy CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 190 Italy CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 191 Italy CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 192 Rest of Europe CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 193 Rest of Europe CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 194 Rest of Europe CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 195 Rest of Europe CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 196 Rest of Europe CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 197 Rest of Europe CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 198 Rest of Europe CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 199 Rest of Europe CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 200 Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 201 Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 202 Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 203 Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 204 Asia Pacific Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 205 Asia Pacific Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 206 Asia Pacific On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 207 Asia Pacific On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 208 Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 209 Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 210 Asia Pacific Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 211 Asia Pacific Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 212 Asia Pacific BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 213 Asia Pacific BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 214 Asia Pacific Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 215 Asia Pacific Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 216 Asia Pacific Media & Entertainment Market by Country, 2020 - 2023, USD Million
  • TABLE 217 Asia Pacific Media & Entertainment Market by Country, 2024 - 2031, USD Million
  • TABLE 218 Asia Pacific Telecom & IT Market by Country, 2020 - 2023, USD Million
  • TABLE 219 Asia Pacific Telecom & IT Market by Country, 2024 - 2031, USD Million
  • TABLE 220 Asia Pacific Transportation & Logistics Market by Country, 2020 - 2023, USD Million
  • TABLE 221 Asia Pacific Transportation & Logistics Market by Country, 2024 - 2031, USD Million
  • TABLE 222 Asia Pacific Other End-User Market by Country, 2020 - 2023, USD Million
  • TABLE 223 Asia Pacific Other End-User Market by Country, 2024 - 2031, USD Million
  • TABLE 224 Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 225 Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 226 Asia Pacific Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 227 Asia Pacific Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 228 Asia Pacific Customer Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 229 Asia Pacific Customer Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 230 Asia Pacific Contact Center Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 231 Asia Pacific Contact Center Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 232 Asia Pacific Other Type Market by Country, 2020 - 2023, USD Million
  • TABLE 233 Asia Pacific Other Type Market by Country, 2024 - 2031, USD Million
  • TABLE 234 Asia Pacific CRM Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 235 Asia Pacific CRM Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 236 China CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 237 China CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 238 China CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 239 China CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 240 China CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 241 China CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 242 China CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 243 China CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 244 Japan CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 245 Japan CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 246 Japan CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 247 Japan CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 248 Japan CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 249 Japan CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 250 Japan CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 251 Japan CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 252 India CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 253 India CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 254 India CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 255 India CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 256 India CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 257 India CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 258 India CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 259 India CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 260 South Korea CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 261 South Korea CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 262 South Korea CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 263 South Korea CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 264 South Korea CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 265 South Korea CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 266 South Korea CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 267 South Korea CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 268 Australia CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 269 Australia CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 270 Australia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 271 Australia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 272 Australia CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 273 Australia CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 274 Australia CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 275 Australia CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 276 Malaysia CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 277 Malaysia CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 278 Malaysia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 279 Malaysia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 280 Malaysia CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 281 Malaysia CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 282 Malaysia CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 283 Malaysia CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 284 Rest of Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 285 Rest of Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 286 Rest of Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 287 Rest of Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 288 Rest of Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 289 Rest of Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 290 Rest of Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 291 Rest of Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 292 LAMEA CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 293 LAMEA CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 294 LAMEA CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 295 LAMEA CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 296 LAMEA Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 297 LAMEA Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 298 LAMEA On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 299 LAMEA On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 300 LAMEA CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 301 LAMEA CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 302 LAMEA Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 303 LAMEA Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 304 LAMEA BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 305 LAMEA BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 306 LAMEA Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 307 LAMEA Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 308 LAMEA Media & Entertainment Market by Country, 2020 - 2023, USD Million
  • TABLE 309 LAMEA Media & Entertainment Market by Country, 2024 - 2031, USD Million
  • TABLE 310 LAMEA Telecom & IT Market by Country, 2020 - 2023, USD Million
  • TABLE 311 LAMEA Telecom & IT Market by Country, 2024 - 2031, USD Million
  • TABLE 312 LAMEA Transportation & Logistics Market by Country, 2020 - 2023, USD Million
  • TABLE 313 LAMEA Transportation & Logistics Market by Country, 2024 - 2031, USD Million
  • TABLE 314 LAMEA Other End-User Market by Country, 2020 - 2023, USD Million
  • TABLE 315 LAMEA Other End-User Market by Country, 2024 - 2031, USD Million
  • TABLE 316 LAMEA CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 317 LAMEA CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 318 LAMEA Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 319 LAMEA Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 320 LAMEA Customer Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 321 LAMEA Customer Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 322 LAMEA Contact Center Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 323 LAMEA Contact Center Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 324 LAMEA Other Type Market by Country, 2020 - 2023, USD Million
  • TABLE 325 LAMEA Other Type Market by Country, 2024 - 2031, USD Million
  • TABLE 326 LAMEA CRM Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 327 LAMEA CRM Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 328 Brazil CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 329 Brazil CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 330 Brazil CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 331 Brazil CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 332 Brazil CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 333 Brazil CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 334 Brazil CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 335 Brazil CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 336 Argentina CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 337 Argentina CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 338 Argentina CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 339 Argentina CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 340 Argentina CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 341 Argentina CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 342 Argentina CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 343 Argentina CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 344 UAE CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 345 UAE CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 346 UAE CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 347 UAE CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 348 UAE CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 349 UAE CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 350 UAE CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 351 UAE CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 352 Saudi Arabia CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 353 Saudi Arabia CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 354 Saudi Arabia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 355 Saudi Arabia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 356 Saudi Arabia CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 357 Saudi Arabia CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 358 Saudi Arabia CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 359 Saudi Arabia CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 360 South Africa CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 361 South Africa CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 362 South Africa CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 363 South Africa CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 364 South Africa CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 365 South Africa CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 366 South Africa CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 367 South Africa CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 368 Nigeria CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 369 Nigeria CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 370 Nigeria CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 371 Nigeria CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 372 Nigeria CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 373 Nigeria CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 374 Nigeria CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 375 Nigeria CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 376 Rest of LAMEA CRM Analytics Market, 2020 - 2023, USD Million
  • TABLE 377 Rest of LAMEA CRM Analytics Market, 2024 - 2031, USD Million
  • TABLE 378 Rest of LAMEA CRM Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 379 Rest of LAMEA CRM Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 380 Rest of LAMEA CRM Analytics Market by End-User, 2020 - 2023, USD Million
  • TABLE 381 Rest of LAMEA CRM Analytics Market by End-User, 2024 - 2031, USD Million
  • TABLE 382 Rest of LAMEA CRM Analytics Market by Type, 2020 - 2023, USD Million
  • TABLE 383 Rest of LAMEA CRM Analytics Market by Type, 2024 - 2031, USD Million
  • TABLE 384 Key Information - Salesforce, Inc.
  • TABLE 385 Key Information - Microsoft Corporation
  • TABLE 386 Key Information - SAP SE
  • TABLE 387 Key Information - Oracle Corporation
  • TABLE 388 Key Information - Zoho Corporation Pvt. Ltd.
  • TABLE 389 Key Information - Pegasystems Inc.
  • TABLE 390 Key Information - Adobe, Inc.
  • TABLE 391 key information - SugarCRM, Inc.
  • TABLE 392 key information - Insightly, Inc.
  • TABLE 393 key information - Creatio
Have a question?
Picture

Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

Picture

Christine Sirois

Manager - Americas

+1-860-674-8796

Questions? Please give us a call or visit the contact form.
Hi, how can we help?
Contact us!