ITSM Market in Latin America 2024-2028

The ITSM market in Latin America is forecasted to grow by USD 509.72 mn during 2023-2028, accelerating at a CAGR of 12.15% during the forecast period. The report on the ITSM market in Latin America provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by effective enterprise IT service incident and problem management, enhanced customer and user experience by minimizing the impact of service disruptions, and effective organizational change management.

Market Scope
Base Year	2023
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	9.1%
CAGR	12.15%
Incremental Value	$509.72mn

Technavio's ITSM market in Latin America is segmented as below:

By Deployment

Cloud
On-premises

By Application

Configuration management
IT asset management and IT service desk
Availability and performance management
Network management
Others

This study identifies the advent of advanced technologies as one of the prime reasons driving the ITSM market in Latin America growth during the next few years. Also, digital business transformation and increasing adoption of DevOps will lead to sizable demand in the market.

The report on the ITSM market in Latin America covers the following areas:

ITSM market in Latin America sizing
ITSM market in Latin America forecast
ITSM market in Latin America industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading ITSM market in Latin America vendors that include Bitrix Inc., BMC Software Inc., Broadcom Inc., Citrix Systems Inc., Freshworks Inc., Fujitsu Ltd., Hewlett Packard Enterprise Co., IFS World Operations AB, International Business Machines Corp., InvGate, Ivanti Software Inc., Microsoft Corp., Oracle Corp., SAP SE, ServiceNow Inc., SolarWinds Corp., SysAid Technologies Ltd, Tata Consultancy Services Ltd., Zoho Corp. Pvt. Ltd., and Zendesk Inc.. Also, the ITSM market in Latin America analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR70920

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Country Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment
Exhibit 06: Executive Summary - Chart on Market Segmentation by Application
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Exhibit 14: Chart on Latin America - Market size and forecast 2023-2028 ($ million)
Exhibit 15: Data Table on Regional - Market size and forecast 2023-2028 ($ million)
Exhibit 16: Chart on Latin America: Year-over-year growth 2023-2028 (%)
Exhibit 17: Data Table on Regional - Market size and forecast 2023-2028 ($ million)

4 Historic Market Size

4.1 ITSM market in Latin America 2018 - 2022
Exhibit 18: Historic Market Size - Data Table on itsm market in latin America 2018 - 2022 ($ million)
4.2 Deployment Type Segment Analysis 2018 - 2022
Exhibit 19: Historic Market Size - Deployment Type Segment 2018 - 2022 ($ million)
4.3 Application Segment Analysis 2018 - 2022
Exhibit 20: Historic Market Size - Application Segment 2018 - 2022 ($ million)
4.4 Geography Segment Analysis 2018 - 2022
Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 22: Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Exhibit 23: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Exhibit 24: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Exhibit 25: Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Exhibit 26: Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Exhibit 27: Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Exhibit 28: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Deployment

6.1 Market segments
Exhibit 29: Chart on Deployment - Market share 2023-2028 (%)
Exhibit 30: Data Table on Deployment - Market share 2023-2028 (%)
6.2 Comparison by Deployment
Exhibit 31: Chart on Comparison by Deployment
Exhibit 32: Data Table on Comparison by Deployment
6.3 Cloud - Market size and forecast 2023-2028
Exhibit 33: Chart on Cloud - Market size and forecast 2023-2028 ($ million)
Exhibit 34: Data Table on Cloud - Market size and forecast 2023-2028 ($ million)
Exhibit 35: Chart on Cloud - Year-over-year growth 2023-2028 (%)
Exhibit 36: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
6.4 On-premises - Market size and forecast 2023-2028
Exhibit 37: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
Exhibit 38: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
Exhibit 39: Chart on On-premises - Year-over-year growth 2023-2028 (%)
Exhibit 40: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
6.5 Market opportunity by Deployment
Exhibit 41: Market opportunity by Deployment ($ million)
Exhibit 42: Data Table on Market opportunity by Deployment ($ million)

7 Market Segmentation by Application

7.1 Market segments
Exhibit 43: Chart on Application - Market share 2023-2028 (%)
Exhibit 44: Data Table on Application - Market share 2023-2028 (%)
7.2 Comparison by Application
Exhibit 45: Chart on Comparison by Application
Exhibit 46: Data Table on Comparison by Application
7.3 Configuration management - Market size and forecast 2023-2028
Exhibit 47: Chart on Configuration management - Market size and forecast 2023-2028 ($ million)
Exhibit 48: Data Table on Configuration management - Market size and forecast 2023-2028 ($ million)
Exhibit 49: Chart on Configuration management - Year-over-year growth 2023-2028 (%)
Exhibit 50: Data Table on Configuration management - Year-over-year growth 2023-2028 (%)
7.4 IT asset management and IT service desk - Market size and forecast 2023-2028
Exhibit 51: Chart on IT asset management and IT service desk - Market size and forecast 2023-2028 ($ million)
Exhibit 52: Data Table on IT asset management and IT service desk - Market size and forecast 2023-2028 ($ million)
Exhibit 53: Chart on IT asset management and IT service desk - Year-over-year growth 2023-2028 (%)
Exhibit 54: Data Table on IT asset management and IT service desk - Year-over-year growth 2023-2028 (%)
7.5 Availability and performance management - Market size and forecast 2023-2028
Exhibit 55: Chart on Availability and performance management - Market size and forecast 2023-2028 ($ million)
Exhibit 56: Data Table on Availability and performance management - Market size and forecast 2023-2028 ($ million)
Exhibit 57: Chart on Availability and performance management - Year-over-year growth 2023-2028 (%)
Exhibit 58: Data Table on Availability and performance management - Year-over-year growth 2023-2028 (%)
7.6 Network management - Market size and forecast 2023-2028
Exhibit 59: Chart on Network management - Market size and forecast 2023-2028 ($ million)
Exhibit 60: Data Table on Network management - Market size and forecast 2023-2028 ($ million)
Exhibit 61: Chart on Network management - Year-over-year growth 2023-2028 (%)
Exhibit 62: Data Table on Network management - Year-over-year growth 2023-2028 (%)
7.7 Others - Market size and forecast 2023-2028
Exhibit 63: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibit 64: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibit 65: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibit 66: Data Table on Others - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by Application
Exhibit 67: Market opportunity by Application ($ million)
Exhibit 68: Data Table on Market opportunity by Application ($ million)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 69: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 70: Chart on Market share By Geographical Landscape - 2023-2028 (%)
Exhibit 71: Data Table on Market share By Geographical Landscape - 2023-2028 (%)
9.2 Geographic comparison
Exhibit 72: Chart on Geographic comparison
Exhibit 73: Data Table on Geographic comparison
9.3 Brazil - Market size and forecast 2023-2028
Exhibit 74: Chart on Brazil - Market size and forecast 2023-2028 ($ million)
Exhibit 75: Data Table on Brazil - Market size and forecast 2023-2028 ($ million)
Exhibit 76: Chart on Brazil - Year-over-year growth 2023-2028 (%)
Exhibit 77: Data Table on Brazil - Year-over-year growth 2023-2028 (%)
9.4 Mexico - Market size and forecast 2023-2028
Exhibit 78: Chart on Mexico - Market size and forecast 2023-2028 ($ million)
Exhibit 79: Data Table on Mexico - Market size and forecast 2023-2028 ($ million)
Exhibit 80: Chart on Mexico - Year-over-year growth 2023-2028 (%)
Exhibit 81: Data Table on Mexico - Year-over-year growth 2023-2028 (%)
9.5 Argentina - Market size and forecast 2023-2028
Exhibit 82: Chart on Argentina - Market size and forecast 2023-2028 ($ million)
Exhibit 83: Data Table on Argentina - Market size and forecast 2023-2028 ($ million)
Exhibit 84: Chart on Argentina - Year-over-year growth 2023-2028 (%)
Exhibit 85: Data Table on Argentina - Year-over-year growth 2023-2028 (%)
9.6 Colombia - Market size and forecast 2023-2028
Exhibit 86: Chart on Colombia - Market size and forecast 2023-2028 ($ million)
Exhibit 87: Data Table on Colombia - Market size and forecast 2023-2028 ($ million)
Exhibit 88: Chart on Colombia - Year-over-year growth 2023-2028 (%)
Exhibit 89: Data Table on Colombia - Year-over-year growth 2023-2028 (%)
9.7 Rest of LA - Market size and forecast 2023-2028
Exhibit 90: Chart on Rest of LA - Market size and forecast 2023-2028 ($ million)
Exhibit 91: Data Table on Rest of LA - Market size and forecast 2023-2028 ($ million)
Exhibit 92: Chart on Rest of LA - Year-over-year growth 2023-2028 (%)
Exhibit 93: Data Table on Rest of LA - Year-over-year growth 2023-2028 (%)
9.8 Market opportunity By Geographical Landscape
Exhibit 94: Market opportunity By Geographical Landscape ($ million)
Exhibit 95: Data Table on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 96: Impact of drivers and challenges in 2023 and 2028
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 97: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 98: Overview on factors of disruption
11.4 Industry risks
Exhibit 99: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 100: Vendors covered
12.2 Market positioning of vendors
Exhibit 101: Matrix on vendor position and classification
12.3 Bitrix Inc.
Exhibit 102: Bitrix Inc. - Overview
Exhibit 103: Bitrix Inc. - Product / Service
Exhibit 104: Bitrix Inc. - Key offerings
12.4 BMC Software Inc.
Exhibit 105: BMC Software Inc. - Overview
Exhibit 106: BMC Software Inc. - Product / Service
Exhibit 107: BMC Software Inc. - Key offerings
12.5 Broadcom Inc.
Exhibit 108: Broadcom Inc. - Overview
Exhibit 109: Broadcom Inc. - Business segments
Exhibit 110: Broadcom Inc. - Key news
Exhibit 111: Broadcom Inc. - Key offerings
Exhibit 112: Broadcom Inc. - Segment focus
12.6 Citrix Systems Inc.
Exhibit 113: Citrix Systems Inc. - Overview
Exhibit 114: Citrix Systems Inc. - Product / Service
Exhibit 115: Citrix Systems Inc. - Key offerings
12.7 Freshworks Inc.
Exhibit 116: Freshworks Inc. - Overview
Exhibit 117: Freshworks Inc. - Product / Service
Exhibit 118: Freshworks Inc. - Key offerings
12.8 Fujitsu Ltd.
Exhibit 119: Fujitsu Ltd. - Overview
Exhibit 120: Fujitsu Ltd. - Business segments
Exhibit 121: Fujitsu Ltd. - Key news
Exhibit 122: Fujitsu Ltd. - Key offerings
Exhibit 123: Fujitsu Ltd. - Segment focus
12.9 Hewlett Packard Enterprise Co.
Exhibit 124: Hewlett Packard Enterprise Co. - Overview
Exhibit 125: Hewlett Packard Enterprise Co. - Business segments
Exhibit 126: Hewlett Packard Enterprise Co. - Key news
Exhibit 127: Hewlett Packard Enterprise Co. - Key offerings
Exhibit 128: Hewlett Packard Enterprise Co. - Segment focus
12.10 IFS World Operations AB
Exhibit 129: IFS World Operations AB - Overview
Exhibit 130: IFS World Operations AB - Product / Service
Exhibit 131: IFS World Operations AB - Key offerings
12.11 International Business Machines Corp.
Exhibit 132: International Business Machines Corp. - Overview
Exhibit 133: International Business Machines Corp. - Business segments
Exhibit 134: International Business Machines Corp. - Key news
Exhibit 135: International Business Machines Corp. - Key offerings
Exhibit 136: International Business Machines Corp. - Segment focus
12.12 InvGate
Exhibit 137: InvGate - Overview
Exhibit 138: InvGate - Product / Service
Exhibit 139: InvGate - Key offerings
12.13 Ivanti Software Inc.
Exhibit 140: Ivanti Software Inc. - Overview
Exhibit 141: Ivanti Software Inc. - Product / Service
Exhibit 142: Ivanti Software Inc. - Key offerings
12.14 Microsoft Corp.
Exhibit 143: Microsoft Corp. - Overview
Exhibit 144: Microsoft Corp. - Business segments
Exhibit 145: Microsoft Corp. - Key news
Exhibit 146: Microsoft Corp. - Key offerings
Exhibit 147: Microsoft Corp. - Segment focus
12.15 Oracle Corp.
Exhibit 148: Oracle Corp. - Overview
Exhibit 149: Oracle Corp. - Business segments
Exhibit 150: Oracle Corp. - Key news
Exhibit 151: Oracle Corp. - Key offerings
Exhibit 152: Oracle Corp. - Segment focus
12.16 SAP SE
Exhibit 153: SAP SE - Overview
Exhibit 154: SAP SE - Business segments
Exhibit 155: SAP SE - Key news
Exhibit 156: SAP SE - Key offerings
Exhibit 157: SAP SE - Segment focus
12.17 ServiceNow Inc.
Exhibit 158: ServiceNow Inc. - Overview
Exhibit 159: ServiceNow Inc. - Product / Service
Exhibit 160: ServiceNow Inc. - Key news
Exhibit 161: ServiceNow Inc. - Key offerings

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 162: Inclusions checklist
Exhibit 163: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 164: Currency conversion rates for US$
13.4 Research methodology
Exhibit 165: Research methodology
Exhibit 166: Validation techniques employed for market sizing
Exhibit 167: Information sources
13.5 List of abbreviations
Exhibit 168: List of abbreviations