Information Technology Service Management Market Size, Share & Trends Analysis Report By Component, By Technology, By Deployment (Cloud, On-premises), By Enterprise Size, By Vertical, By Region, And Segment Forecasts, 2025

The global information technology service management market size is estimated to reach USD 29.93 billion by 2030, registering a CAGR of 14.4% from 2025 to 2030, according to a new report by Grand View Research, Inc. This growth is attributed to several key factors, including the widespread adoption of cloud computing and digital transformation initiatives. Businesses increasingly recognize the importance of efficiently managing their IT services, driven by a focus on enhancing customer experience and satisfaction. Moreover, the growing complexity of IT infrastructures necessitates robust ITSM solutions to streamline service delivery, reduce costs, and ultimately boost customer satisfaction, making ITSM a vital component of modern business strategies. As businesses continue to navigate the evolving landscape of technology, ITSM solutions serve as critical enablers, allowing organizations to adapt to changing IT environments and ensure agility in responding to emerging challenges and opportunities.

ITSM is poised for continuous growth in the coming years due to the increasing complexity of IT environments, driven by organizations' growing reliance on technology. It highlights the need for structured and efficient ITSM solutions to manage these complexities effectively. Moreover, the rising significance of digital transformation necessitates ITSM to align IT services with transformation goals. Integrating AI and machine learning in ITSM automates tasks, enabling IT staff to focus on strategic initiatives. Self-service ITSM is rising, improving user satisfaction and reducing IT staff workloads. In addition, the heightened focus on IT security and compliance is driving the implementation of ITSM to enhance security postures and manage policies and procedures effectively.

DevOps and agile practices enable organizations to deliver IT services more efficiently to meet digital customer demands, with ITSM tools facilitating implementation. There's a notable shift towards customer-centricity in ITSM practices, aided by ITSM tools that enhance understanding and alignment with customer needs. Further, organizations are adopting proactive and predictive service management to prevent disruptions, with ITSM tools helping identify and resolve potential issues in advance. A transition to platform-based service management is reducing IT service delivery costs and complexity, facilitated by ITSM tools. In addition, intelligent analytics and reporting provide valuable insights, empowering organizations to enhance IT service performance and decision-making. Thus, integrating DevOps and agile practices, focusing on customer-centricity, proactive and predictive service management, platform-based service delivery, and intelligent analytics collectively drives the evolution of ITSM towards a more efficient, customer-oriented, and data-driven future.

Information Technology Service Management Market Report Highlights:

The solutions segment dominated the market in 2024 and accounted for a revenue share of over 76.0%, as ITSM solutions are essential for businesses to manage their IT services effectively
The cloud segment held the largest revenue share in 2024, due to the increasing adoption of cloud-based IT services. More and more businesses are moving their IT infrastructure and applications to the cloud, driving demand for cloud-based ITSM solutions
The network management segment held the largest revenue share in 2024. Network management solutions provide a range of features to help businesses monitor, troubleshoot, and manage their networks
The large enterprises segment led the market in 2024, due to high demand as large enterprises have complex IT infrastructures and need to manage many IT services
North America dominated the global market with a revenue share of 40% in 2024. However, Asia Pacific is projected to grow at the highest CAGR over the forecast period.

Product Code: GVR-4-68040-130-2

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. ITSM Market Variables, Trends, & Scope

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
- 3.3.4. Industry Challenges
3.4. ITSM Market Analysis Tools
- 3.4.1. Porter's Analysis
  - 3.4.1.1. Bargaining power of the suppliers
  - 3.4.1.2. Bargaining power of the buyers
  - 3.4.1.3. Threats of substitution
  - 3.4.1.4. Threats from new entrants
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Economic and Social landscape
  - 3.4.2.3. Technological landscape
  - 3.4.2.4. Environmental landscape
  - 3.4.2.5. Legal landscape

Chapter 4. ITSM Market: Component Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. ITSM Market: Component Movement Analysis, USD Million, 2024 & 2030
4.3. Solution
- 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
4.4. Services
- 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 5. ITSM Market: Technology Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. ITSM Market: Technology Movement Analysis, USD Million, 2024 & 2030
5.3. Configuration Management
- 5.3.1. Configuration Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
5.4. Performance Management
- 5.4.1. Performance Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
5.5. Network Management
- 5.5.1. Network Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
5.6. Database Management System
- 5.6.1. Database Management System Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
5.7. Other Applications
- 5.7.1. Other Applications Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. ITSM Market: Deployment Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. ITSM Market: Deployment Movement Analysis, USD Million, 2024 & 2030
6.3. Cloud
- 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
6.4. On-Premises
- 6.4.1. On-Premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. ITSM Market: Enterprise Size Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. ITSM Market: Enterprise Size Movement Analysis, USD Million, 2024 & 2030
7.3. SMEs
- 7.3.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
7.4. Large Enterprises
- 7.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. ITSM Market: Vertical Estimates & Trend Analysis

8.1. Segment Dashboard
8.2. ITSM Market: Vertical Movement Analysis, USD Million, 2024 & 2030
8.3. BFSI
- 8.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.4. Healthcare
- 8.4.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.5. Retail & E-Commerce
- 8.5.1. Retail & E-Commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.6. IT & Telecom
- 8.6.1. IT & Telecom Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.7. Energy & Utilities
- 8.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.8. Government
- 8.8.1. Government Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.9. Others
- 8.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 9. ITSM Market: Regional Estimates & Trend Analysis

9.1. ITSM Market Share, By Region, 2024 & 2030, USD Million
9.2. North America
- 9.2.1. North America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.2.2. North America ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 9.2.3. North America ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
- 9.2.4. North America ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 9.2.5. North America ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 9.2.6. North America ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.2.7. U.S.
  - 9.2.7.1. U.S. ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.2.7.2. U.S. ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.2.7.3. U.S. ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.2.7.4. U.S. ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.2.7.5. U.S. ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.2.7.6. U.S. ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.2.8. Canada
  - 9.2.8.1. Canada ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.2.8.2. Canada ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.2.8.3. Canada ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.2.8.4. Canada ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.2.8.5. Canada ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.2.8.6. Canada ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.2.9. Mexico
  - 9.2.9.1. Mexico ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.2.9.2. Mexico ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.2.9.3. Mexico ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.2.9.4. Mexico ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.2.9.5. Mexico ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.2.9.6. Mexico ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
9.3. Europe
- 9.3.1. Europe ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.3.2. Europe ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 9.3.3. Europe ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
- 9.3.4. Europe ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 9.3.5. Europe ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 9.3.6. Europe ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.3.7. U.K.
  - 9.3.7.1. U.K. ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.3.7.2. U.K. ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.3.7.3. U.K. ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.3.7.4. U.K. ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.3.7.5. U.K. ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.3.7.6. U.K. ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.3.8. Germany
  - 9.3.8.1. Germany ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.3.8.2. Germany ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.3.8.3. Germany ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.3.8.4. Germany ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.3.8.5. Germany ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.3.8.6. Germany ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.3.9. France
  - 9.3.9.1. France ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.3.9.2. France ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.3.9.3. France ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.3.9.4. France ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.3.9.5. France ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.3.9.6. Frace ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
9.4. Asia Pacific
- 9.4.1. Asia Pacific ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.4.2. Asia Pacific ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 9.4.3. Asia Pacific ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
- 9.4.4. Asia Pacific ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 9.4.5. Asia Pacific ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 9.4.6. Asia Pacific ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.4.7. China
  - 9.4.7.1. China ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.4.7.2. China ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.4.7.3. China ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.4.7.4. China ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.4.7.5. China ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.4.7.6. China ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.4.8. Japan
  - 9.4.8.1. Japan ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.4.8.2. Japan ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.4.8.3. Japan ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.4.8.4. Japan ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.4.8.5. Japan ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.4.8.6. Japan ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.4.9. India
  - 9.4.9.1. India ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.4.9.2. India ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.4.9.3. India ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.4.9.4. India ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.4.9.5. India ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.4.9.6. India ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.4.10. South Korea
  - 9.4.10.1. South Korea ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.4.10.2. South Korea ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.4.10.3. South Korea ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.4.10.4. South Korea ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.4.10.5. South Korea ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.4.10.6. South Korea ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.4.11. Australia
  - 9.4.11.1. Australia ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.4.11.2. Australia ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.4.11.3. Australia ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.4.11.4. Australia ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.4.11.5. Australia ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.4.11.6. Australia ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
9.5. Latin America
- 9.5.1. Latin America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.5.2. Latin America ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 9.5.3. Latin America ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
- 9.5.4. Latin America ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 9.5.5. Latin America ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 9.5.6. Latin America ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.5.7. Brazil
  - 9.5.7.1. Brazil ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.5.7.2. Brazil ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.5.7.3. Brazil ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.5.7.4. Brazil ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.5.7.5. Brazil ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.5.7.6. Brazil ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
9.6. Middle East and Africa
- 9.6.1. Middle East and Africa ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.6.2. Middle East and Africa ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 9.6.3. Middle East and Africa ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
- 9.6.4. Middle East and Africa ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 9.6.5. Middle East and Africa ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 9.6.6. Middle East and Africa ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.6.7. KSA
  - 9.6.7.1. KSA ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.6.7.2. KSA ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.6.7.3. KSA ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.6.7.4. KSA ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.6.7.5. KSA ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.6.7.6. KSA ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.6.8. UAE
  - 9.6.8.1. UAE ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.6.8.2. UAE ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.6.8.3. UAE ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.6.8.4. UAE ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.6.8.5. UAE ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.6.8.6. UAE ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
- 9.6.9. South Africa
  - 9.6.9.1. South Africa ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  - 9.6.9.2. South Africa ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  - 9.6.9.3. South Africa ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  - 9.6.9.4. South Africa ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  - 9.6.9.5. South Africa ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  - 9.6.9.6. South Africa ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)

Chapter 10. Competitive Landscape

10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Positioning
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
10.6. Company Profiles
- 10.6.1. Atlassian
  - 10.6.1.1. Overview
  - 10.6.1.2. Financial Performance
  - 10.6.1.3. Product Benchmarking
  - 10.6.1.4. Strategic Initiatives
- 10.6.2. BMC Software, INC
  - 10.6.2.1. Overview
  - 10.6.2.2. Financial Performance
  - 10.6.2.3. Product Benchmarking
  - 10.6.2.4. Strategic Initiatives
- 10.6.3. Broadcom
  - 10.6.3.1. Overview
  - 10.6.3.2. Financial Performance
  - 10.6.3.3. Product Benchmarking
  - 10.6.3.4. Strategic Initiatives
- 10.6.4. Cloud SOFTWARE GROUP, INC
  - 10.6.4.1. Overview
  - 10.6.4.2. Financial Performance
  - 10.6.4.3. Product Benchmarking
  - 10.6.4.4. Strategic Initiatives
- 10.6.5. Freshworks INC.
  - 10.6.5.1. Overview
  - 10.6.5.2. Financial Performance
  - 10.6.5.3. Product Benchmarking
  - 10.6.5.4. Strategic Initiatives
- 10.6.6. Hewlett PACKARD ENTERPRISE DEVELOPMENT LP
  - 10.6.6.1. Overview
  - 10.6.6.2. Financial Performance
  - 10.6.6.3. Product Benchmarking
  - 10.6.6.4. Strategic Initiatives
- 10.6.7. IBM Corporation
  - 10.6.7.1. Overview
  - 10.6.7.2. Financial Performance
  - 10.6.7.3. Product Benchmarking
  - 10.6.7.4. Strategic Initiatives
- 10.6.8. Ivanti.
  - 10.6.8.1. Overview
  - 10.6.8.2. Financial Performance
  - 10.6.8.3. Product Benchmarking
  - 10.6.8.4. Strategic Initiatives
- 10.6.9. OPEN TEXT
  - 10.6.9.1. Overview
  - 10.6.9.2. Financial Performance
  - 10.6.9.3. Product Benchmarking
  - 10.6.9.4. Strategic Initiatives
- 10.6.10. ServiceNow.
  - 10.6.10.1. Overview
  - 10.6.10.2. Financial Performance
  - 10.6.10.3. Product Benchmarking
  - 10.6.10.4. Strategic Initiatives
- 10.6.11. Thales
  - 10.6.11.1. Overview
  - 10.6.11.2. Financial Performance
  - 10.6.11.3. Product Benchmarking
  - 10.6.11.4. Recent Developments

Product Code: GVR-4-68040-130-2

List of Tables

Table 1. ITSM - Industry snapshot & key buying criteria, 2017 - 2030
Table 2. Global ITSM market, 2017 - 2030 (USD Million)
Table 3. Global ITSM market estimates and forecasts by region, 2017 - 2030 (USD Million)
Table 4. Global ITSM market estimates and forecast by Component, 2017 - 2030 (USD Million)
Table 5. Global ITSM market estimates and forecast by Technology, 2017 - 2030 (USD Million)
Table 6. Global ITSM market estimates and forecast by Deployment, 2017 - 2030 (USD Million)
Table 7. Global ITSM market estimates and forecast by Enterprise Size, 2017 - 2030 (USD Million)
Table 8. Global ITSM market estimates and forecast by Vertical, 2017 - 2030 (USD Million)
Table 9. ITSM market estimates and forecast by Component, 2017 - 2030 (USD Million)
Table 10. ITSM market estimates and forecast by Solution, 2017 - 2030 (USD Million)
Table 11. ITSM market estimates and forecast by Services, 2017 - 2030 (USD Million)
Table 12. ITSM market estimates and forecast by Technology, 2017 - 2030 (USD Million)
Table 13. ITSM market estimates and forecast by Configuration Management, 2017 - 2030 (USD Million)
Table 14. ITSM market estimates and forecast by Performance Management, 2017 - 2030 (USD Million)
Table 15. ITSM market estimates and forecast by Network Management, 2017 - 2030 (USD Million)
Table 16. ITSM market estimates and forecast by Database Management System, 2017 - 2030 (USD Million)
Table 17. ITSM market estimates and forecast by Other Applications, 2017 - 2030 (USD Million)
Table 18. ITSM market estimates and forecast by Deployment, 2017 - 2030 (USD Million)
Table 19. ITSM market estimates and forecast by Cloud, 2017 - 2030 (USD Million)
Table 20. ITSM market estimates and forecast by On-Premises, 2017 - 2030 (USD Million)
Table 21. ITSM market estimates and forecast by Enterprise Size, 2017 - 2030 (USD Million)
Table 22. ITSM market estimates and forecast by SMEs, 2017 - 2030 (USD Million)
Table 23. ITSM market estimates and forecast by Large Enterprises, 2017 - 2030 (USD Million)
Table 24. ITSM market estimates and forecast by Vertical, 2017 - 2030 (USD Million)
Table 25. ITSM market estimates and forecast by BFSI, 2017 - 2030 (USD Million)
Table 26. ITSM market estimates and forecast, by Healthcare, 2017 - 2030 (USD Million)
Table 27. ITSM market estimates and forecast, by Retail & E-Commerce, 2017 - 2030 (USD Million)
Table 28. ITSM market estimates and forecast, by IT & Telecom, 2017 - 2030 (USD Million)
Table 29. ITSM market estimates and forecast, by Energy & Utilities, 2017 - 2030 (USD Million)
Table 30. ITSM market estimates and forecast, by Government, 2017 - 2030 (USD Million)
Table 31. ITSM market estimates and forecast, by Others, 2017 - 2030 (USD Million)
Table 32. North America ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 33. North America ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 34. North America ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 35. North America ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 36. North America ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 37. North America ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 38. U.S. ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 39. U.S. ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 40. U.S. ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 41. U.S. ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 42. U.S. ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 43. U.S. ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 44. Canada ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 45. Canada ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 46. Canada ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 47. Canada ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 48. Canada ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 49. Canada ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 50. Mexico ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 51. Mexico ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 52. Mexico ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 53. Mexico ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 54. Mexico ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 55. Mexico ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 56. Europe ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 57. Europe ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 58. Europe ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 59. Europe ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 60. Europe ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 61. Europe ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 62. U.K. ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 63. U.K. ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 64. U.K. ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 65. U.K. ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 66. U.K. ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 67. U.K. ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 68. Germany ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 69. Germany ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 70. Germany ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 71. Germany ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 72. Germany ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 73. Germany ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 74. France ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 75. France ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 76. France ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 77. France ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 78. France ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 79. France ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 80. Asia Pacific ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 81. Asia Pacific ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 82. Asia Pacific ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 83. Asia Pacific ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 84. Asia Pacific ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 85. Asia Pacific ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 86. China ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 87. China ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 88. China ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 89. China ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 90. China ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 91. China ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 92. Japan ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 93. Japan ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 94. Japan ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 95. Japan ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 96. Japan ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 97. Japan ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 98. India ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 99. India ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 100. India ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 101. India ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 102. India ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 103. India ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 104. South Korea ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 105. South Korea ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 106. South Korea ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 107. South Korea ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 108. South Korea ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 109. South Korea ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 110. Australia ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 111. Australia ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 112. Australia ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 113. Australia ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 114. Australia ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 115. Australia ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 116. Latin America ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 117. Latin America ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 118. Latin America ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 119. Latin America ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 120. Latin America ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 121. Latin America ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 122. Brazil ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 123. Brazil ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 124. Brazil ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 125. Brazil ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 126. Brazil ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 127. Brazil ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 128. MEA ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 129. MEA ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 130. MEA ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 131. MEA ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 132. MEA ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 133. MEA ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 134. KSA ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 135. KSA ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 136. KSA ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 137. KSA ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 138. KSA ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 139. KSA ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 140. UAE ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 141. UAE ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 142. UAE ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 143. UAE ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 144. UAE ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 145. UAE ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)
Table 146. South Africa ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Table 147. South Africa ITSM market estimates and forecast, by Component, 2017 - 2030 (USD Million)
Table 148. South Africa ITSM market estimates and forecast, by Technology, 2017 - 2030 (USD Million)
Table 149. South Africa ITSM market estimates and forecast, by Deployment, 2017 - 2030 (USD Million)
Table 150. South Africa ITSM market estimates and forecast, by Enterprise Size, 2017 - 2030 (USD Million)
Table 151. South Africa ITSM market estimates and forecast, by Vertical, 2017 - 2030 (USD Million)

List of Figures

Fig. 1 ITSM Market Segmentation
Fig. 2 Market Research Process
Fig. 3 Technology Landscape
Fig. 4 Information Procurement
Fig. 5 Primary Research Pattern
Fig. 6 Market Research Approaches
Fig. 7 Parent Market Analysis
Fig. 8 Data Analysis Models
Fig. 9 Market Formulation and Validation
Fig. 10 Data Validating & Publishing
Fig. 11 Market Snapshot
Fig. 12 Competitive Landscape Snapshot
Fig. 13 ITSM Market: Industry Value Chain Analysis
Fig. 14 Market driver relevance analysis (Current & future impact)
Fig. 15 Market restraint relevance analysis (Current & future impact)
Fig. 16 ITSM Market: PORTER's Analysis
Fig. 17 ITSM Market: PESTEL Analysis
Fig. 18 ITSM Market: Component Outlook Key Takeaways (USD Million)
Fig. 19 ITSM Market: Component Movement Analysis 2024 & 2030 (USD Million)
Fig. 20 Solution Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 21 Services Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 22 ITSM Market: Technology Outlook Key Takeaways (USD Million)
Fig. 23 ITSM Market: Technology Movement Analysis 2024 & 2030 (USD Million)
Fig. 24 ConFig. uration Management Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 25 Performance Management Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 26 Network Management Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 27 Database Management System Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 28 Other Applications Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 29 ITSM Market: Deployment Outlook Key Takeaways (USD Million)
Fig. 30. ITSM Market: Deployment Movement Analysis 2024 & 2030 (USD Million)
Fig. 31 Cloud Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 32 On-Premises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 33 ITSM Market: Enterprise Size Outlook Key Takeaways (USD Million)
Fig. 34 ITSM Market: Enterprise Size Movement Analysis 2024 & 2030 (USD Million)
Fig. 35 SMEs Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 36 Large Enterprises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 37 ITSM Market: Vertical Outlook Key Takeaways (USD Million)
Fig. 38 ITSM Market: Vertical Movement Analysis 2024 & 2030 (USD Million)
Fig. 39 BFSI Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 40 Healthcare Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 41 Retail & E-Commerce Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 42 IT & Telecom Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 43 Energy & Utilities Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 44 Government Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 45 Others Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
Fig. 46 ITSM Market Revenue, by Region, 2024 & 2030 (USD Million)
Fig. 47 Regional Marketplace: Key Takeaways
Fig. 48 ITSM market: Regional outlook, 2024 & 2030 (USD Million)
Fig. 49 North America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 50 U.S. ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 51 Canada ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 52 Mexico ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 53. Europe ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 54 U.K. ITSM Market Estimates and Forecasts, 2017 - 2030,) (USD Million)
Fig. 55 Germany ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 56 France ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 57 Asia Pacific ITSM Market Estimates and Forecast, 2017 - 2030 (USD Million)
Fig. 58 China ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 59 Japan ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 60 India ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 61 Australia ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 62 South Korea ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 63 Latin America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 64 Brazil ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 65 MEA ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 66 UAE ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 67 South Africa ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 68 KSA ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Fig. 69 Key Company Categorization
Fig. 70 Strategic Framework

Information Technology Service Management Market Size, Share & Trends Analysis Report By Component, By Technology, By Deployment (Cloud, On-premises), By Enterprise Size, By Vertical, By Region, And Segment Forecasts, 2025 - 2030

Description

Table of Contents

List of Tables

Information Technology Service Management Market Growth & Trends:

Information Technology Service Management Market Report Highlights:

Table of Contents

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. ITSM Market Variables, Trends, & Scope

Chapter 4. ITSM Market: Component Estimates & Trend Analysis

Chapter 5. ITSM Market: Technology Estimates & Trend Analysis

Chapter 6. ITSM Market: Deployment Estimates & Trend Analysis

Chapter 7. ITSM Market: Enterprise Size Estimates & Trend Analysis

Chapter 8. ITSM Market: Vertical Estimates & Trend Analysis

Chapter 9. ITSM Market: Regional Estimates & Trend Analysis

Chapter 10. Competitive Landscape

List of Tables

List of Figures