Need help finding what you are looking for?
Contact Us
PUBLISHER: IDC | PRODUCT CODE: 1613726
PUBLISHER: IDC | PRODUCT CODE: 1613726
Europe Contact Center Market Shares, 2023: Vendors Who Shaped the Market
PUBLISHED:
PAGES: 12 Pages
DELIVERY TIME: 1-2 business days
SELECT AN OPTION
This IDC Market Share examines the European contact center vendor landscape, looking at market competition and how players are differentiating their services through innovation."The emergence of GenAI can change the structure of contact centers, requiring a rethinking of workloads, agent responsibilities, supervisory roles, and overall operations and management." - Research Director Oru Mohiuddin, European Unified Communications and Collaboration, IDC
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
- Facilitate GenAI Adoption
- Focus on Developing AI-Related Services
- Offer Unified Platform for Contact Centers
- Target IT Departments in Addition to Lines of Business
Market Share
Who Shaped the Year
Market Context
- Significant Market Developments
- I. Contact Centers Expanding Beyond Traditional Operations
- II. Brands Exploring GenAI Use Cases
- III. Digital Channels Continue Gaining Traction
- IV. Workforce Management Concept Is Changing
Methodology
Market Definition
Related Research
Product Code: EUR152747824
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
- Facilitate GenAI Adoption
- Focus on Developing AI-Related Services
- Offer Unified Platform for Contact Centers
- Target IT Departments in Addition to Lines of Business
Market Share
Who Shaped the Year
Market Context
- Significant Market Developments
- I. Contact Centers Expanding Beyond Traditional Operations
- II. Brands Exploring GenAI Use Cases
- III. Digital Channels Continue Gaining Traction
- IV. Workforce Management Concept Is Changing
Methodology
Market Definition
Related Research
Have a question?
SELECT AN OPTION
Have a question?
Questions? Please give us a call or visit the contact form.