Worldwide and U.S. IT Outsourcing Services Market Shares, 2023: Top 10 Worldwide and U.S. IT Outsourcers

This IDC study highlights how the landscape of IT outsourcers and managed service providers (SPs) is evolving as players are utilizing different strategies to either maintain leadership or climb the ranks to become a leader in this changing market."Players such as public cloud providers spanning IaaS, PaaS, and SaaS platforms along with colocation providers as well as changing buyer requirements are forcing a restructuring of the IT outsourcing industry and placing immense pressure on the established managed SPs to make fundamental changes in their businesses," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Succeeding in shifting to a managed cloud services business will require managed SPs to leverage the strengths in supporting multicloud operations, create an integrated ecosystem for hybrid cloud, implement a robust governance structure, build a new operating model, implement matrix management in using public cloud providers, develop an end-to-end risk management function, and seek new markets."