Worldwide and U.S. IT Outsourcing Services Forecast, 2024-2028

This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2024-2028 period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Forecast, 2023-2027 (IDC #US49162423, April 2023)."The combination of public cloud providers becoming the locus of all IT services spanning cloud platforms (IaaS, PaaS, SaaS) and cloud operating models (private, public, hybrid) and enterprises demanding greater agility that increasingly includes use of advanced automation (artificial intelligence) is placing greater pressure on managed SPs to make fundamental changes in their business models and the value they can offer enterprises," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Success for managed SPs as the services model transitions to a 'new factory' of provisioning IT services will require these vendors to leverage the strengths in supporting multicloud operations, create an integrated ecosystem for hybrid cloud, implement a robust governance structure, build a new operating model, implement matrix management in using public cloud partners, develop an end-to-end risk management function and seek new markets."