From HR Insights to AI Personalization and Data Unity: Channeling EX as Digital Transformation

This IDC Market Perspective discusses employee experience (EX) that is expanding its reach across organizations beyond the HR remit and employee listening to drive front-office insights directly into the heart of organizational transformation, change, and adaptation. EX data is rapidly informing executive leaders about what the workforce can execute and grow into as they design and set objectives and key results. Unified data platforms and business models are emerging as must-haves for comprehensive business behavior analyses in support of AI-driven resource directioning that supports the design of inclusive OKR built out from workforce capabilities and development potential. "It is more important than ever for executive leaders to design business and operational objectives and goals around what their workforce can reasonably develop and deliver," says Zachary Chertok, research manager, Employee Experience at IDC. "Employee listening tools are embedding more deeply into organizations beyond providing guidance for immediate manager responses to engagement loss, attrition, and burnout. Employee listening is providing valuable business execution insights that help all operational leaders - the CEO, COO, CFO, CHRO, and CIO - understand how realistic their goals are with respect to how they will impact workforce planning, skills acquisition, and employee work burdens. As business leaders try to build more adaptable companies, they are driving demand for employee listening infused into operational insights through data unity and core AI models."