Customer Experience Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Inbound, Outbound), By Outsourcing Type, By Support Channel, By End-use, By Region, And Segment Forecasts, 2024

The global customer experience business process outsourcing market is anticipated to reach USD 199.83 billion by 2030 and is projected to grow at a CAGR of 11.9% from 2024 to 2030, according to a new report by Grand View Research, Inc. CX BPO involves the contracting of customer experience operations and responsibilities of specific business functions to an external service provider. The rise in demand for CX BPO services can be attributed to benefits such as reduced costs, enhanced service quality, and increased flexibility. Furthermore, businesses are increasingly focusing on new technologies such as social networking, enhanced cloud computing & security, and process automation to reduce operational costs and improve profitability. CX BPO services can further improve the efficiency of the services offered by end-user businesses by leveraging the benefits of these emerging technologies, thus, driving the growth of the market.

Customer experience BPO vendors can also utilize voice recognition and chatbots to manage customer service issues swiftly, effectively, and accurately. Customer experience BPO organizations can work more quickly, execute better, and produce top-notch outcomes at a reasonable cost with artificial intelligence. Consumer journey mapping can also help businesses better identify all the situations and modes of engagement their potential customers go through. Voice recognition has recently undergone advancements and breakthroughs, enabling BPO firms to cut costs significantly, increase productivity, and improve customer service. Thus, driving the growth of the market.

Increasing demand for CX BPO services is encouraging various market players to expand their service portfolios and customer bases by adopting various business strategies. For instance, in September 2023, private investment firm Skyview Capital acquired Faneuil, LLC, a BPO firm that specializes in technical support and customer experience services for the healthcare, government, and public utilities industries. This strategic acquisition would assist Skyview Capital in strengthening its market position in the global CX BPO market and increasing its customer base. Furthermore, in September 2023, DATAMARK, Inc., a global contact center BPO firm, joined the partner ecosystem of the cloud-based contact center platform provider SuccessKPI, Inc. to assist enterprise businesses in their migration to cloud contact centers. Owing to this partner ecosystem, DATAMARK, Inc.'s customers would be able to deploy SuccessKPI, Inc.'s cloud-based platform and improve their customer satisfaction.

Customer Experience Business Process Outsourcing Market Report Highlights:

The outbound service type segment is anticipated to register the fastest CAGR from 2024 to 2030 in the market. Technological advancements and digitization initiatives are crucial for the growth and evolution of the outbound segment. CX BPO providers use several modern technologies, such as AI-driven analytics, predictive dialing technicians, cloud-based platforms, and integrated CRM systems, to improve operational efficiency, optimize workflows, and create improved customer experiences
The nearshore outsourcing type segment is expected to grow at a significant CAGR in the forecast period. A large number of recent graduates, certified professionals, and seasoned specialists can be accessed in nearshore outsourcing locations such as Mexico, Colombia, Poland, and Romania. These staff members can support various business functions, such as sales, customer service, technical support, and back-office operations
Non-voice segment is anticipated to register notable CAGR from 2024 to 2030. Chatbots, virtual assistants, and conversational agents, driven by AI, are enabling real-time question response; 24-hour customer assistance; and dynamic, context-aware engagements across digital channels. The rise of data-driven personalization and hyper-personalized engagement strategies is expected to determine the future of the non-voice segment, allowing organizations and BPO providers to customize conversations across diverse digital channels
The Asia Pacific region is anticipated to grow at the fastest CAGR over the forecast period. Supportive government initiatives for digitalization, rising smart city projects, and significant penetration by global market players are some of the prominent factors driving the Asia Pacific market growth
In June 2023, Alorica, Inc., customer experience solutions provider, partnered with Sanas, a developer of artificial intelligence linguistic translation software, to integrate real-time accent translation capabilities into Alorica, Inc.'s worldwide customer experience product. Through this collaboration, Alorica, Inc. aims to address communication issues created by varying dialects and accents throughout its global operations. Sanas' technology improves comprehension and fluency in many languages, allowing customer support representatives to choose the most understandable accent in real time, assuring authentic and clear interactions.

Product Code: GVR-4-68040-191-5

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. Customer Experience Business Process Outsourcing Market Variables, Trends, & Scope

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Market Opportunity Analysis
3.4. Customer Experience Business Process Outsourcing Market Analysis Tools
- 3.4.1. Porter's Analysis
  - 3.4.1.1. Bargaining power of the suppliers
  - 3.4.1.2. Bargaining power of the buyers
  - 3.4.1.3. Threats of substitution
  - 3.4.1.4. Threats from new entrants
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Economic and Social landscape
  - 3.4.2.3. Technological landscape
  - 3.4.2.4. Environmental landscape
  - 3.4.2.5. Legal landscape

Chapter 4. Customer Experience Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. Customer Experience Business Process Outsourcing Market: Service Type Movement Analysis, USD Billion, 2023 & 2030
4.3. Inbound
- 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
4.4. Outbound
- 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Customer Experience Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. Customer Experience Business Process Outsourcing Market: Outsourcing Type Movement Analysis, USD Billion, 2023 & 2030
5.3. Onshore
- 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.4. Offshore
- 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
5.5. Nearshore
- 5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Customer Experience Business Process Outsourcing Market: Support Channel Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. Customer Experience Business Process Outsourcing Market: Support Channel Movement Analysis, USD Billion, 2023 & 2030
6.3. Voice
- 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
6.4. Non-voice
- 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 6.4.2. Chats
  - 6.4.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 6.4.3. Email
  - 6.4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 6.4.4. Others
  - 6.4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Customer Experience Business Process Outsourcing Market: End-use Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. Customer Experience Business Process Outsourcing Market: End-use Movement Analysis, USD Billion, 2023 & 2030
7.3. Automotive
- 7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.4. BFSI
- 7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.5. Healthcare
- 7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.6. Manufacturing
- 7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.7. Media & Entertainment
- 7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.8. IT & Telecommunications
- 7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.9. Education
- 7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.10. Retail
- 7.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.11. Travel & Hospitality
- 7.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.12. E-commerce
- 7.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
7.13. Others
- 7.13.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Customer Experience Business Process Outsourcing Market: Regional Estimates & Trend Analysis

8.1. Customer Experience Business Process Outsourcing Market Share by Region, 2023 & 2030 (USD Billion)
8.2. North America
- 8.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
- 8.2.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.6. U.S.
  - 8.2.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.2.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.2.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.2.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.2.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.7. Canada
  - 8.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.2.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.2.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.2.7.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.2.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.3. Europe
- 8.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
- 8.3.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.6. UK
  - 8.3.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.3.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.7. Germany
  - 8.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.7.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.3.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.8. France
  - 8.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.3.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.3.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.3.8.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.3.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.4. Asia Pacific
- 8.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
- 8.4.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.6. China
  - 8.4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.4.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.7. India
  - 8.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.7.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.4.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.8. Japan
  - 8.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.8.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.4.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.9. Australia
  - 8.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.9.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.9.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.9.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.4.9.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.10. South Korea
  - 8.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.4.10.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.4.10.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.4.10.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.4.10.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.5. Latin America
- 8.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.5.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.5.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
- 8.5.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.5.6. Brazil
  - 8.5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.5.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.5.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.5.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.5.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.5.7. Mexico
  - 8.5.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.5.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.5.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.5.7.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.5.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
8.6. Middle East & Africa
- 8.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
- 8.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.6. UAE
  - 8.6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.6.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.6.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.7. Saudi Arabia
  - 8.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.7.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.6.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.8. South Africa
  - 8.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  - 8.6.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  - 8.6.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  - 8.6.8.4. Market Size Estimates and Forecasts by Support Channel, 2018 - 2030 (USD Billion)
  - 8.6.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)

Chapter 9. Competitive Landscape

9.1. Recent Developments & Impact Analysis by Key Market Participants
9.2. Company Categorization
9.3. Company Market Share Analysis
9.4. Company Heat Map Analysis
9.5. Strategy Mapping
- 9.5.1. Expansion
- 9.5.2. Mergers & Acquisition
- 9.5.3. Partnerships & Collaborations
- 9.5.4. New Product Launches
- 9.5.5. Research And Development
9.6. Company Profiles
- 9.6.1. Accenture Plc
  - 9.6.1.1. Participant's Overview
  - 9.6.1.2. Financial Performance
  - 9.6.1.3. Product Benchmarking
  - 9.6.1.4. Recent Developments
- 9.6.2. Automatic Data Processing, Inc.
  - 9.6.2.1. Participant's Overview
  - 9.6.2.2. Financial Performance
  - 9.6.2.3. Product Benchmarking
  - 9.6.2.4. Recent Developments
- 9.6.3. Cognizant
  - 9.6.3.1. Participant's Overview
  - 9.6.3.2. Financial Performance
  - 9.6.3.3. Product Benchmarking
  - 9.6.3.4. Recent Developments
- 9.6.4. Concentrix Corporation
  - 9.6.4.1. Participant's Overview
  - 9.6.4.2. Financial Performance
  - 9.6.4.3. Product Benchmarking
  - 9.6.4.4. Recent Developments
- 9.6.5. Firstsource Solutions
  - 9.6.5.1. Participant's Overview
  - 9.6.5.2. Financial Performance
  - 9.6.5.3. Product Benchmarking
  - 9.6.5.4. Recent Developments
- 9.6.6. Fusion BPO Services Group
  - 9.6.6.1. Participant's Overview
  - 9.6.6.2. Financial Performance
  - 9.6.6.3. Product Benchmarking
  - 9.6.6.4. Recent Developments
- 9.6.7. Genpact
  - 9.6.7.1. Participant's Overview
  - 9.6.7.2. Financial Performance
  - 9.6.7.3. Product Benchmarking
  - 9.6.7.4. Recent Developments
- 9.6.8. Infosys Limited
  - 9.6.8.1. Participant's Overview
  - 9.6.8.2. Financial Performance
  - 9.6.8.3. Product Benchmarking
  - 9.6.8.4. Recent Developments
- 9.6.9. International Business Machines Corporation
  - 9.6.9.1. Participant's Overview
  - 9.6.9.2. Financial Performance
  - 9.6.9.3. Product Benchmarking
  - 9.6.9.4. Recent Developments
- 9.6.10. Tata Consultancy Services
  - 9.6.10.1. Participant's Overview
  - 9.6.10.2. Financial Performance
  - 9.6.10.3. Product Benchmarking
  - 9.6.10.4. Recent Developments
- 9.6.11. Teleperformance
  - 9.6.11.1. Participant's Overview
  - 9.6.11.2. Financial Performance
  - 9.6.11.3. Product Benchmarking
  - 9.6.11.4. Recent Developments
- 9.6.12. TELUS International
  - 9.6.12.1. Participant's Overview
  - 9.6.12.2. Financial Performance
  - 9.6.12.3. Product Benchmarking
  - 9.6.12.4. Recent Developments
- 9.6.13. Unity Communications
  - 9.6.13.1. Participant's Overview
  - 9.6.13.2. Financial Performance
  - 9.6.13.3. Product Benchmarking
  - 9.6.13.4. Recent Developments
- 9.6.14. Wipro Enterprises Private Limited
  - 9.6.14.1. Participant's Overview
  - 9.6.14.2. Financial Performance
  - 9.6.14.3. Product Benchmarking
  - 9.6.14.4. Recent Developments
- 9.6.15. WNS Global
  - 9.6.15.1. Participant's Overview
  - 9.6.15.2. Financial Performance
  - 9.6.15.3. Product Benchmarking
  - 9.6.15.4. Recent Developments

Product Code: GVR-4-68040-191-5

List of Tables

Table 1 Customer Experience Business Process Outsourcing market 2018 - 2030 (USD Billion)
Table 2 Global customer experience business process outsourcing market estimates and forecasts by region 2018 - 2030 (USD Billion)
Table 3 Global customer experience business process outsourcing market estimates and forecasts by service type 2018 - 2030 (USD Billion)
Table 4 Global customer experience business process outsourcing market estimates and forecasts by outsourcing type 2018 - 2030 (USD Billion)
Table 5 Global customer experience business process outsourcing market estimates and forecasts by support channel 2018 - 2030 (USD Billion)
Table 6 Global customer experience business process outsourcing market estimates and forecasts by end-use 2018 - 2030 (USD Billion)
Table 7 Service type market by region, 2018 - 2030 (USD Billion)
Table 8 Inbound market by region, 2018 - 2030 (USD Billion)
Table 9 Outbound market by region, 2018 - 2030 (USD Billion)
Table 10 Outsourcing type market by region, 2018 - 2030 (USD Billion)
Table 11 Onshore market by region, 2018 - 2030 (USD Billion)
Table 12 Offshore market by region, 2018 - 2030 (USD Billion)
Table 13 Nearshore market by region, 2018 - 2030 (USD Billion)
Table 14 Support channel market by region, 2018 - 2030 (USD Billion)
Table 15 Voice market by region, 2018 - 2030 (USD Billion)
Table 16 Non-voice market by region, 2018 - 2030 (USD Billion)
Table 17 Chats market by region, 2018 - 2030 (USD Billion)
Table 18 Email market by region, 2018 - 2030 (USD Billion)
Table 19 Others market by region, 2018 - 2030 (USD Billion)
Table 20 End use market by region, 2018 - 2030 (USD Billion)
Table 21 Automotive market by region, 2018 - 2030 (USD Billion)
Table 22 BFSI market by region, 2018 - 2030 (USD Billion)
Table 23 Healthcare market by region, 2018 - 2030 (USD Billion)
Table 24 Manufacturing market by region, 2018 - 2030 (USD Billion)
Table 25 Media & Entertainment market by region, 2018 - 2030 (USD Billion)
Table 26 IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
Table 27 Education market by region, 2018 - 2030 (USD Billion)
Table 28 Retail market by region, 2018 - 2030 (USD Billion)
Table 29 Travel & Hospitality market by region, 2018 - 2030 (USD Billion)
Table 30 E-commerce market by region, 2018 - 2030 (USD Billion)
Table 31 Others market by region, 2018 - 2030 (USD Billion)
Table 32 North America customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 33 North America customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 34 North America customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 35 North America customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 36 U.S. customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 37 U.S. customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 38 U.S. customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 39 U.S. customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 40 Canada customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 41 Canada customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 42 Canada customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 43 Canada customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 44 Europe customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 45 Europe customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 46 Europe customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 47 Europe customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 48 UK customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 49 UK customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 50 UK customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 51 UK customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 52 Germany customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 53 Germany customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 54 Germany customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 55 Germany customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 56 France customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 57 France customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 58 France customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 59 France customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 60 Asia Pacific customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 61 Asia Pacific customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 62 Asia Pacific customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 63 Asia Pacific customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 64 China customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 65 China customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 66 China customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 67 China customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 68 India customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 69 India customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 70 India customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 71 India customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 72 Japan customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 73 Japan customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 74 Japan customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 75 Japan customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 76 Australia customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 77 Australia customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 78 Australia customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 79 Australia customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 80 South Korea customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 81 South Korea customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 82 South Korea customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 83 South Korea customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 84 Latin America customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 85 Latin America customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 86 Latin America customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 87 Latin America customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 88 Brazil customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 89 Brazil customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 90 Brazil customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 91 Brazil customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 92 Mexico customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 93 Mexico customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 94 Mexico customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 95 Mexico customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 96 MEA customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 97 MEA customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 98 MEA customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 99 MEA customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 100 UAE customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 101 UAE customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 102 UAE customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 103 UAE customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 104 Saudi Arabia customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 105 Saudi Arabia customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 106 Saudi Arabia customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 107 Saudi Arabia customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
Table 108 South Africa customer experience business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
Table 109 South Africa customer experience business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 110 South Africa customer experience business process outsourcing market, by support channel, 2018 - 2030 (Revenue, USD Billion)
Table 111 South Africa customer experience business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)

List of Figures

Fig. 1 Customer Experience Business Process Outsourcing Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/2)
Fig. 9 Segment Snapshot (2/2)
Fig. 10 Competitive Landscape Snapshot
Fig. 11 Customer Experience Business Process Outsourcing Market: Industry Value Chain Analysis
Fig. 12 Customer Experience Business Process Outsourcing Market: Market Dynamics
Fig. 13 Customer Experience Business Process Outsourcing Market: PORTER's Analysis
Fig. 14 Customer Experience Business Process Outsourcing Market: PESTEL Analysis
Fig. 15 Customer Experience Business Process Outsourcing Market Share by Service Type, 2023 & 2030 (USD Billion)
Fig. 16 Customer Experience Business Process Outsourcing Market, by Service Type: Market Share, 2023 & 2030
Fig. 17 Inbound Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 18 Outbound Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 Customer Experience Business Process Outsourcing Market Share by Outsourcing Type, 2023 & 2030 (USD Billion)
Fig. 20 Customer Experience Business Process Outsourcing Market, by Outsourcing Type: Market Share, 2023 & 2030
Fig. 21 Onshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 22 Offshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 23 Nearshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 24 Customer Experience Business Process Outsourcing Market Share by Support Channel, 2023 & 2030 (USD Billion)
Fig. 25 Customer Experience Business Process Outsourcing Market, by Support Channel: Market Share, 2023 & 2030
Fig. 26 Voice Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 27 Non-voice Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 28 Chats Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 29 Email Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 30 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 31 Customer Experience Business Process Outsourcing Market Share by End-use, 2023 & 2030 (USD Billion)
Fig. 32 Customer Experience Business Process Outsourcing Market, by End-use: Market Share, 2023 & 2030
Fig. 33 Automotive Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 35 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 36 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 37 Media & Entertainment Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 38 IT & Telecommunications Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Education Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 40 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 41 Travel & Hospitality Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 E-commerce Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 43 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 44 Regional Marketplace: Key Takeaways
Fig. 45 Regional Marketplace: Key Takeaways
Fig. 46 North America Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 47 U.S. Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 48 Canada Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 49 Europe Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 50 UK Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030,) (USD Billion)
Fig. 51 Germany Customer Experience Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
Fig. 52 France Customer Experience Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
Fig. 53 Asia Pacific Customer Experience Business Process Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 54 China Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 55 Japan Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 56 India Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 57 South Korea Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 58 Australia Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 59 Latin America Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 60 Brazil Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 61 Mexico Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 MEA Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 Saudi Arabia Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 UAE Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 South Africa Customer Experience Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 Key Company Categorization
Fig. 67 Company Market Positioning
Fig. 68 Key Company Market Share Analysis, 2023
Fig. 69 Strategic Framework

Customer Experience Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Inbound, Outbound), By Outsourcing Type, By Support Channel, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Description

Table of Contents

List of Tables

Customer Experience Business Process Outsourcing Market Growth & Trends:

Customer Experience Business Process Outsourcing Market Report Highlights:

Table of Contents

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. Customer Experience Business Process Outsourcing Market Variables, Trends, & Scope

Chapter 4. Customer Experience Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

Chapter 5. Customer Experience Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

Chapter 6. Customer Experience Business Process Outsourcing Market: Support Channel Estimates & Trend Analysis

Chapter 7. Customer Experience Business Process Outsourcing Market: End-use Estimates & Trend Analysis

Chapter 8. Customer Experience Business Process Outsourcing Market: Regional Estimates & Trend Analysis

Chapter 9. Competitive Landscape

List of Tables

List of Figures