IT Operations and Service Management Market Size and Forecast, Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Type, Application, Deployment, Enterprise Size, Industry, and Geography

Description

List of Tables

The IT operations and service management (ITOSM) market size is expected to reach US$ 69.21 billion by 2031 from US$ 27.74 billion in 2023. The market is estimated to record a CAGR of 12.1% from 2023 to 2031.

The IT operations and service management (ITOSM) market is segmented into six major regions: North America, Europe, Asia Pacific (APAC), the Middle East, Africa, and South & Central America. North America dominated the market in 2023, followed by Europe and APAC, respectively. North America is one of the fastest-growing regions in terms of technological innovations and adoption of advanced technologies, and the region has a good IT infrastructure. Per the International Trade Administration, the US is the world's largest information technology (IT) market, accounting for one-third of the US$ 5 trillion global market. The region has witnessed massive adoption of technologies such as machine learning (ML), artificial intelligence (AI), and blockchain in the past three years i.e. 2021, 2022, and 2023 across all the major industry verticals. With the rising penetration of digitization in various industries, IT operations and service management have become a vital component of businesses. The region is home to a majority of key market players such as IBM Corporation; Oracle; BMC Software, Inc.; ServiceNow Inc; and Broadcom. In addition, according to CompTIA, there are over 557,000 software and IT service companies in the US

The Asia Pacific IT operations and service management (ITOSM) market is projected to experience highest growth rate from 2023 to 2031. APAC is witnessing an increase in the adoption of new technologies. The region is home to several tech and high-tech groups. Digital capabilities are constantly being developed in the region to maintain long-term competitiveness. Governments of various countries are taking strategic steps for digitalization. For instance, in February 2023, the government of China published the Overall Layout Plan for the development of a Digital China. The plan is to encourage the use of digital technology in economic, political, cultural, social, and environmental sectors. According to the plan, China will establish a statewide system by 2025 in order to accomplish its Digital China aim. By 2035, China aims to be among the world's top countries in terms of digitalization level. As businesses across industries undergo digital transformation, the need for efficient ITOSM solutions becomes crucial. Hence, the growing adoption of digital technologies is expected to fuel the growth of the IT operations and service management (ITOSM) market in the region

On the basis of type, the IT operations and service management market is segmented into solution and services. The solutions segment held the largest IT operations and service management market share. Businesses are widely adopting unified ITOSM solutions, which is further fueling the IT operations and service management (ITOSM) market. Automating IT functions and workflow helps businesses gain a competitive advantage. For example, in April 2024, Nutanix (NASDAQ: NTNX), a leader in hybrid multicloud computing, announced the findings of its sixth annual global Public Sector Enterprise Cloud Index (ECI) survey and research report-which measures enterprise progress with cloud adoption in the industry. The research showed that Public Sector IT leaders expect substantial near-term adoption of multiple IT operating models (87%), with current usage (57%) being slightly lower than the average compared to other industries (60%). Public sector organizations are eager to modernize their IT infrastructure and lay the foundation to adopt innovative technologies to deliver better services.

Ardent IT Private Limited; Alnafitha IT; PROV INTERNATIONAL INC.; BMC Software, Inc.; Happiest Minds; IBM Corporation.; Oracle Corporation; Microsoft Corporation; Fujitsu, and NTT DATA Corp are among the key IT operations and service management market players that are profiled in this market study.

The overall IT operations and service management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the IT operations and service management market size. The process also helps obtain an overview and forecast of the market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. This process includes industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the IT operations and service management market.

Product Code: TIPTE100000448

1. Introduction

1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
- 3.2.1 Hypothesis formulation:
- 3.2.2 Macro-economic factor analysis:
- 3.2.3 Developing base number:
- 3.2.4 Data Triangulation:
- 3.2.5 Country level data:

1. IT Operations and Service Management Market Landscape

1.1 Overview
1.2 PEST Analysis
1.3 Ecosystem Analysis
- 1.3.1 Service Providers
- 1.3.2 Regulatory Bodies
- 1.3.3 End Users:
- 1.3.4 List of Vendors in the Value Chain

2. IT Operations and Service Management Market - Key Market Dynamics

2.1 IT Operations and Service Management Market - Key Market Dynamics
2.2 Market Drivers
- 2.2.1 Growing Adoption of Remote Work Culture
- 2.2.2 Rising BYOD Trend
- 2.2.3 Increasing Complexity of IT Infrastructure
2.3 Market Restraints
- 2.3.1 High Initial and Associated Cost
2.4 Market Opportunities
- 2.4.1 Incorporation of AI in ITOSM
2.5 Future Trends
- 2.5.1 Shift Toward Cloud-Based Solutions
2.6 Impact of Drivers and Restraints:

3. IT Operations and Service Management Market - Global Market Analysis

3.1 IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
3.2 IT Operations and Service Management Market Forecast Analysis

4. IT Operations and Service Management Market Analysis - by Type

4.1 Solution
- 4.1.1 Overview
- 4.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
4.2 Services
- 4.2.1 Overview
- 4.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

5. IT Operations and Service Management Market Analysis - by Application

5.1 Operation and Performance Management
- 5.1.1 Overview
- 5.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
5.2 Dashboard Reporting and Analytics
- 5.2.1 Overview
- 5.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
5.3 Configuration Automation and Discovery
- 5.3.1 Overview
- 5.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
5.4 Others
- 5.4.1 Overview
- 5.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

6. IT Operations and Service Management Market Analysis - by Deployment

6.1 Cloud
- 6.1.1 Overview
- 6.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
6.2 On Premises
- 6.2.1 Overview
- 6.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

7. IT Operations and Service Management Market Analysis - by Enterprise Size

7.1 Large Enterprises
- 7.1.1 Overview
- 7.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
7.2 SMEs
- 7.2.1 Overview
- 7.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. IT Operations and Service Management Market Analysis - by Industry

8.1 IT and Telecom
- 8.1.1 Overview
- 8.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.2 BFSI
- 8.2.1 Overview
- 8.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.3 Healthcare
- 8.3.1 Overview
- 8.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.4 Manufacturing
- 8.4.1 Overview
- 8.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.5 Government
- 8.5.1 Overview
- 8.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
8.6 Others
- 8.6.1 Overview
- 8.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. IT Operations and Service Management Market - Geographical Analysis

9.1 Overview
9.2 North America
- 9.2.1 North America IT Operations and Service Management Market Overview
- 9.2.2 North America: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.2.3 North America: IT Operations and Service Management Market Breakdown, by Type
  - 9.2.3.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.2.4 North America: IT Operations and Service Management Market Breakdown, by Application
  - 9.2.4.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.2.5 North America: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.2.5.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.2.6 North America: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.2.6.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.2.7 North America: IT Operations and Service Management Market Breakdown, by Industry
  - 9.2.7.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.2.8 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.2.8.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.2.8.2 United States: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.2.8.2.1 United States: IT Operations and Service Management Market Breakdown, by Type
    - 9.2.8.2.2 United States: IT Operations and Service Management Market Breakdown, by Application
    - 9.2.8.2.3 United States: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.2.8.2.4 United States: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.2.8.2.5 United States: IT Operations and Service Management Market Breakdown, by Industry
  - 9.2.8.3 Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.2.8.3.1 Canada: IT Operations and Service Management Market Breakdown, by Type
    - 9.2.8.3.2 Canada: IT Operations and Service Management Market Breakdown, by Application
    - 9.2.8.3.3 Canada: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.2.8.3.4 Canada: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.2.8.3.5 Canada: IT Operations and Service Management Market Breakdown, by Industry
  - 9.2.8.4 Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.2.8.4.1 Mexico: IT Operations and Service Management Market Breakdown, by Type
    - 9.2.8.4.2 Mexico: IT Operations and Service Management Market Breakdown, by Application
    - 9.2.8.4.3 Mexico: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.2.8.4.4 Mexico: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.2.8.4.5 Mexico: IT Operations and Service Management Market Breakdown, by Industry
9.3 Europe
- 9.3.1 Europe IT Operations and Service Management Market Overview
- 9.3.2 Europe: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.3.3 Europe: IT Operations and Service Management Market Breakdown, by Type
  - 9.3.3.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.3.4 Europe: IT Operations and Service Management Market Breakdown, by Application
  - 9.3.4.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.3.5 Europe: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.3.5.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.3.6 Europe: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.3.6.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.3.7 Europe: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.7.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.3.8 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.3.8.1 Europe: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.3.8.2 United Kingdom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.2.1 United Kingdom: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.2.2 United Kingdom: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.2.3 United Kingdom: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.2.4 United Kingdom: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.2.5 United Kingdom: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.8.3 Germany: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.3.1 Germany: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.3.2 Germany: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.3.3 Germany: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.3.4 Germany: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.3.5 Germany: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.8.4 France: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.4.1 France: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.4.2 France: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.4.3 France: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.4.4 France: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.4.5 France: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.8.5 Italy: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.5.1 Italy: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.5.2 Italy: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.5.3 Italy: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.5.4 Italy: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.5.5 Italy: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.8.6 Russia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.6.1 Russia: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.6.2 Russia: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.6.3 Russia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.6.4 Russia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.6.5 Russia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.3.8.7 Rest of Europe: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.3.8.7.1 Rest of Europe: IT Operations and Service Management Market Breakdown, by Type
    - 9.3.8.7.2 Rest of Europe: IT Operations and Service Management Market Breakdown, by Application
    - 9.3.8.7.3 Rest of Europe: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.3.8.7.4 Rest of Europe: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.3.8.7.5 Rest of Europe: IT Operations and Service Management Market Breakdown, by Industry
9.4 Asia Pacific
- 9.4.1 Asia Pacific IT Operations and Service Management Market Overview
- 9.4.2 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.4.3 Asia Pacific: IT Operations and Service Management Market Breakdown, by Type
  - 9.4.3.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.4.4 Asia Pacific: IT Operations and Service Management Market Breakdown, by Application
  - 9.4.4.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.4.5 Asia Pacific: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.4.5.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.4.6 Asia Pacific: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.4.6.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.4.7 Asia Pacific: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.7.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.4.8 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.4.8.1 Asia Pacific: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.4.8.2 India: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.2.1 India: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.2.2 India: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.2.3 India: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.2.4 India: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.2.5 India: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.3 Malaysia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.3.1 Malaysia: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.3.2 Malaysia: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.3.3 Malaysia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.3.4 Malaysia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.3.5 Malaysia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.4 Indonesia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.4.1 Indonesia: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.4.2 Indonesia: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.4.3 Indonesia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.4.4 Indonesia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.4.5 Indonesia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.5 Philippines: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.5.1 Philippines: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.5.2 Philippines: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.5.3 Philippines: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.5.4 Philippines: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.5.5 Philippines: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.6 China: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.6.1 China: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.6.2 China: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.6.3 China: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.6.4 China: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.6.5 China: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.7 Japan: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.7.1 Japan: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.7.2 Japan: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.7.3 Japan: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.7.4 Japan: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.7.5 Japan: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.8 South Korea: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.8.1 South Korea: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.8.2 South Korea: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.8.3 South Korea: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.8.4 South Korea: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.8.5 South Korea: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.9 Australia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.9.1 Australia: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.9.2 Australia: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.9.3 Australia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.9.4 Australia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.9.5 Australia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.4.8.10 Rest of APAC: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.4.8.10.1 Rest of APAC: IT Operations and Service Management Market Breakdown, by Type
    - 9.4.8.10.2 Rest of APAC: IT Operations and Service Management Market Breakdown, by Application
    - 9.4.8.10.3 Rest of APAC: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.4.8.10.4 Rest of APAC: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.4.8.10.5 Rest of APAC: IT Operations and Service Management Market Breakdown, by Industry
9.5 Middle East
- 9.5.1 Middle East IT Operations and Service Management Market Overview
- 9.5.2 Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.5.3 Middle East: IT Operations and Servisce Management Market Breakdown, by Type
  - 9.5.3.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.5.4 Middle East: IT Operations and Service Management Market Breakdown, by Application
  - 9.5.4.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.5.5 Middle East: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.5.5.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.5.6 Middle East: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.5.6.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.5.7 Middle East: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.7.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.5.8 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.5.8.1 Middle East: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.5.8.2 United Arab Emirates: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.2.1 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.2.2 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.2.3 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.2.4 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.2.5 United Arab Emirates: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.8.3 Saudi Arabia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.3.1 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.3.2 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.3.3 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.3.4 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.3.5 Saudi Arabia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.8.4 Qatar: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.4.1 Qatar: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.4.2 Qatar: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.4.3 Qatar: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.4.4 Qatar: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.4.5 Qatar: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.8.5 Oman: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.5.1 Oman: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.5.2 Oman: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.5.3 Oman: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.5.4 Oman: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.5.5 Oman: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.8.6 Bahrain: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.6.1 Bahrain: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.6.2 Bahrain: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.6.3 Bahrain: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.6.4 Bahrain: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.6.5 Bahrain: IT Operations and Service Management Market Breakdown, by Industry
  - 9.5.8.7 Rest of Middle East: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.5.8.7.1 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Type
    - 9.5.8.7.2 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Application
    - 9.5.8.7.3 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.5.8.7.4 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.5.8.7.5 Rest of Middle East: IT Operations and Service Management Market Breakdown, by Industry
9.6 South and Central America
- 9.6.1 South and Central America IT Operations and Service Management Market Overview
- 9.6.2 South and Central America: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.6.3 South and Central America: IT Operations and Service Management Market Breakdown, by Type
  - 9.6.3.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.6.4 South and Central America: IT Operations and Service Management Market Breakdown, by Application
  - 9.6.4.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.6.5 South and Central America: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.6.5.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.6.6 South and Central America: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.6.6.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.6.7 South and Central America: IT Operations and Service Management Market Breakdown, by Industry
  - 9.6.7.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.6.8 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.6.8.1 South and Central America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.6.8.2 Brazil: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.6.8.2.1 Brazil: IT Operations and Service Management Market Breakdown, by Type
    - 9.6.8.2.2 Brazil: IT Operations and Service Management Market Breakdown, by Application
    - 9.6.8.2.3 Brazil: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.6.8.2.4 Brazil: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.6.8.2.5 Brazil: IT Operations and Service Management Market Breakdown, by Industry
  - 9.6.8.3 Argentina: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.6.8.3.1 Argentina: IT Operations and Service Management Market Breakdown, by Type
    - 9.6.8.3.2 Argentina: IT Operations and Service Management Market Breakdown, by Application
    - 9.6.8.3.3 Argentina: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.6.8.3.4 Argentina: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.6.8.3.5 Argentina: IT Operations and Service Management Market Breakdown, by Industry
  - 9.6.8.4 Rest of South and Central America: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.6.8.4.1 Rest of South and Central America: IT Operations and Service Management Market Breakdown, by Type
    - 9.6.8.4.2 Rest of South and Central America: IT Operations and Service Management Market Breakdown, by Application
    - 9.6.8.4.3 Rest of South and Central America: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.6.8.4.4 Rest of South and Central America: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.6.8.4.5 Rest of South and Central America: IT Operations and Service Management Market Breakdown, by Industry
9.7 Africa
- 9.7.1 Africa IT Operations and Service Management Market Overview
- 9.7.2 Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
- 9.7.3 Africa: IT Operations and Service Management Market Breakdown, by Type
  - 9.7.3.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Type
- 9.7.4 Africa: IT Operations and Service Management Market Breakdown, by Application
  - 9.7.4.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Application
- 9.7.5 Africa: IT Operations and Service Management Market Breakdown, by Deployment
  - 9.7.5.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Deployment
- 9.7.6 Africa: IT Operations and Service Management Market Breakdown, by Enterprise Size
  - 9.7.6.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Enterprise Size
- 9.7.7 Africa: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.7.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Industry
- 9.7.8 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.7.8.1 Africa: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
  - 9.7.8.2 Kenya: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.2.1 Kenya: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.2.2 Kenya: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.2.3 Kenya: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.2.4 Kenya: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.2.5 Kenya: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.3 Ethiopia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.3.1 Ethiopia: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.3.2 Ethiopia: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.3.3 Ethiopia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.3.4 Ethiopia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.3.5 Ethiopia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.4 Uganda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.4.1 Uganda: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.4.2 Uganda: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.4.3 Uganda: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.4.4 Uganda: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.4.5 Uganda: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.5 Zambia: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.5.1 Zambia: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.5.2 Zambia: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.5.3 Zambia: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.5.4 Zambia: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.5.5 Zambia: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.6 Zimbabwe: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.6.1 Zimbabwe: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.6.2 Zimbabwe: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.6.3 Zimbabwe: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.6.4 Zimbabwe: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.6.5 Zimbabwe: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.7 Rwanda: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.7.1 Rwanda: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.7.2 Rwanda: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.7.3 Rwanda: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.7.4 Rwanda: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.7.5 Rwanda: IT Operations and Service Management Market Breakdown, by Industry
  - 9.7.8.8 Rest of Africa: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
    - 9.7.8.8.1 Rest of Africa: IT Operations and Service Management Market Breakdown, by Type
    - 9.7.8.8.2 Rest of Africa: IT Operations and Service Management Market Breakdown, by Application
    - 9.7.8.8.3 Rest of Africa: IT Operations and Service Management Market Breakdown, by Deployment
    - 9.7.8.8.4 Rest of Africa: IT Operations and Service Management Market Breakdown, by Enterprise Size
    - 9.7.8.8.5 Rest of Africa: IT Operations and Service Management Market Breakdown, by Industry

10. Competitive Landscape

10.1 Heat Map Analysis by Key Players
10.2 Company Positioning & Concentration
10.3 Company Share Analysis

11. Industry Landscape

11.1 Overview
11.2 Market Initiative
11.3 Merger and Acquisition
11.4 Product Development

12. Company Profiles

12.1 Fujitsu Ltd
- 12.1.1 Key Facts
- 12.1.2 Business Description
- 12.1.3 Products and Services
- 12.1.4 Financial Overview
- 12.1.5 SWOT Analysis
- 12.1.6 Key Developments
12.2 Oracle Corp
- 12.2.1 Key Facts
- 12.2.2 Business Description
- 12.2.3 Products and Services
- 12.2.4 Financial Overview
- 12.2.5 SWOT Analysis
- 12.2.6 Key Developments
12.3 BMC Software, Inc.
- 12.3.1 Key Facts
- 12.3.2 Business Description
- 12.3.3 Products and Services
- 12.3.4 Financial Overview
- 12.3.5 SWOT Analysis
- 12.3.6 Key Developments
12.4 Happiest Minds
- 12.4.1 Key Facts
- 12.4.2 Business Description
- 12.4.3 Products and Services
- 12.4.4 Financial Overview
- 12.4.5 SWOT Analysis
- 12.4.6 Key Developments
12.5 ServiceNow Inc
- 12.5.1 Key Facts
- 12.5.2 Business Description
- 12.5.3 Products and Services
- 12.5.4 Financial Overview
- 12.5.5 SWOT Analysis
- 12.5.6 Key Developments
12.6 NTT Da