PUBLISHER: QKS Group | PRODUCT CODE: 1609514
PUBLISHER: QKS Group | PRODUCT CODE: 1609514
Market Share and Forecast: Chatbots for IT Operations, 2023-2028, Worldwide (Bundle of Two Reports)
This product includes two reports: Market Share and Market Forecast.
Market Share Description:
Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations Market is Projected to Register a CAGR of 20.12% by 2028. A chatbot simulates and processes spoken and written human conversations via a computer program, enabling humans to interact with digital devices. Chatbots for IT operations are computer solutions that understand and respond to human conversations using artificial intelligence (AI), machine learning (ML) models, and natural language processing (NLP). The chatbot for IT operations is one of the use cases of conversational AI platforms that allow organizations to automate IT teams' mundane tasks in a human-like conversation through text or voice interactions. By implementing chatbots effectively, IT operation teams can increase helpdesk ticket deflection and MTTR (mean time to repair), handle request management, and perform device/application troubleshooting.
Quadrant Knowledge Solutions defines chatbots for IT operations 'as AI-powered solutions designed to streamline IT support processes by offering real-time assistance, resolving issues, managing alerts, ensuring cybersecurity, learning from interactions, and providing multi-channel accessibility'.
Market Forecast Description:
Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations market Projected to Register a CAGR of 20.42% by 2028. The emergence of generative AI models such as GPT-3 and PaLM has opened new possibilities for enhancing chatbots, especially for complex use cases such as IT operations support. By generating realistic and reasonable content, generative AI can enable more intelligent conversations. Generative AI will be a catalyst for IT operations management as it will enable chatbots to go beyond just responding from a fixed knowledge base. Chatbots integrated with generative models can understand context, ask clarifying questions, and provide answers by generating new text and content based on available data. This can significantly improve chatbots' ability to handle complex and nuanced IT support queries from employees. Where earlier chatbots struggled with conversations beyond narrow use cases, generative AI can expand the scope to cover a wider variety of IT issues employees may face. The challenges include training generative models on niche IT terminology and issues and filtering out potential inaccuracies or inappropriate content. Generative AI may not fully automate complex IT conversations requiring human judgment in the near future, but by augmenting human agents and allowing chatbots to handle an increasing portion of routine IT support queries, generative AI can drive significant productivity and cost gains. This indicates its sizeable potential to enhance the capabilities of chatbots targeted for IT operations and transform how IT service desks operate in the coming years.
TABLE OF CONTENTS
Market Share:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Share Analysis- Worldwide
- Global DTO Market Share Analysis
Chapter 04: Market Share Analysis
- Market Share by Region
- Market Share Worldwide
- Market Share USA
- Market Share Canada
- Market Share Latin America
- Market Share Western Europe
- Market Share Central & Eastern Europe
- Market Share Middle East & Africa
- Market Share China
- Market Share APAC Ex Japan & China
- Market Share Japan
- Market Share by Industry Verticals
- Market Share by Media & Entertainment
- Market Share by Retail
- Market Share by BFSI
- Market Share by Travel & Hospitality
- Market Share by Education
- Market Share by Public Sector
- Market Share by Healthcare & Life Science
- Market Share by Automotive
- Market Share by Food & Beverage
- Market Share by Deployment Type
- Market Share by Deployment Type: On prem
- Market Share by Deployment Type: Cloud
- Market Share by Customer Type
- Market Share by SMB
- Market Share by Large
- Market Share by Enterprise
Chapter 05: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 06: Appendix
- Research Methodologies
Market Forecast:
Chapter 01: Executive Summary
- Key Research Findings
- Top Predictions
- Top Trends
- Market Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
- Drivers & Restraints
Chapter 03: Market Forecast Analysis
- Market Forecast by Region
- Market Forecast Global
- Market Forecast USA
- Market Forecast Canada
- Market Forecast Latin America
- Market Forecast Western Europe
- Market Forecast Central & Eastern Europe
- Market Forecast Middle East & Africa
- Market Forecast China
- Market Forecast APAC Ex Japan & China
- Market Forecast Japan
- Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by BFSI
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast Deployment Type: Cloud
- Market Forecast by Customer Type
- Market Forecast by SMB
- Market Forecast by Large
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Company Overview
- Analyst Perspectives and Analysis
Chapter 05: Appendix
- Research Methodologies
LIST OF FIGURES
Market Share:
- Fig. 1 Market Share of Chatbots for IT Operations Worldwide, 2023
- Fig. 2 Market Share of Chatbots for IT Operations USA, 2023
- Fig. 3 Market Share of Chatbots for IT Operations Canada, 2023
- Fig. 4 Market Share of Chatbots for IT Operations Latin America, 2023
- Fig. 5 Market Share of Chatbots for IT Operations Western Europe, 2023
- Fig. 6 Market Share of Chatbots for IT Operations Central & Eastern Europe, 2023
- Fig. 7 Market Share of Chatbots for IT Operations Middle East & Africa, 2023
- Fig. 8 Market Share of Chatbots for IT Operations Asia excluding Japan and China, 2023
- Fig. 9 Market Share of Chatbots for IT Operations Japan, 2023
- Fig. 10 Market Share of Chatbots for IT Operations China, 2023
- Fig. 11 Market Share of Chatbots for IT Operations IT & Telecom Industry, 2023
- Fig. 12 Market Share of Chatbots for IT Operations Banking & Financial Services Industry, 2023
- Fig. 13 Market Share of Chatbots for IT Operations Insurance Industry, 2023
- Fig. 14 Market Share of Chatbots for IT Operations Healthcare Industry, 2023
- Fig. 15 Market Share of Chatbots for IT Operations Government & Public Sector, 2023
- Fig. 16 Market Share of Chatbots for IT Operations Retail & eCommerce, 2023
- Fig. 17 Market Share of Chatbots for IT Operations Manufacturing, 2023
- Fig. 18 Market Share of Chatbots for IT Operations Hospitality, 2023
- Fig. 19 Market Share of Chatbots for IT Operations On-premises Deployment, 2023
- Fig. 20 Market Share of Chatbots for IT Operations Cloud Deployment, 2023
- Fig. 21 Market Share of Chatbots for IT Operations SMB Customers, 2023
- Fig. 22 Market Share of Chatbots for IT Operations Large Customers, 2023
- Fig. 23 Market Share of Chatbots for IT Operations Enterprise Customers, 2023
Market Forecast:
- Fig. 1 Market Forecast of Chatbots for IT Operations Worldwide, 2024-2028
- Fig. 2 Market Forecast of Chatbots for IT Operations USA, 2024-2028
- Fig. 3 Market Forecast of Chatbots for IT Operations Canada, 2024-2028
- Fig. 4 Market Forecast of Chatbots for IT Operations Latin America, 2024-2028
- Fig. 5 Market Forecast of Chatbots for IT Operations Western Europe, 2024-2028
- Fig. 6 Market Forecast of Chatbots for IT Operations Central & Eastern Europe, 2024-2028
- Fig. 7 Market Forecast of Chatbots for IT Operations Middle East & Africa, 2024-2028
- Fig. 8 Market Forecast of Chatbots for IT Operations Asia excluding Japan and China, 2024-2028
- Fig. 9 Market Forecast of Chatbots for IT Operations Japan, 2024-2028
- Fig. 10 Market Forecast of Chatbots for IT Operations China, 2024-2028
- Fig. 11 Market Forecast of Chatbots for IT Operations IT & Telecom Industry, 2024-2028
- Fig. 12 Market Forecast of Chatbots for IT Operations Banking & Financial Services Industry, 2024-2028
- Fig. 13 Market Forecast of Chatbots for IT Operations Insurance Industry, 2024-2028
- Fig. 14 Market Forecast of Chatbots for IT Operations Healthcare Industry, 2024-2028
- Fig. 15 Market Forecast of Chatbots for IT Operations Government & Public Sector, 2024-2028
- Fig. 16 Market Forecast of Chatbots for IT Operations Retail & eCommerce, 2024-2028
- Fig. 17 Market Forecast of Chatbots for IT Operations Manufacturing, 2024-2028
- Fig. 18 Market Forecast of Chatbots for IT Operations Hospitality, 2024-2028
- Fig. 19 Market Forecast of Chatbots for IT Operations On-premises Deployment, 2024-2028
- Fig. 20 Market Forecast of Chatbots for IT Operations Cloud Deployment, 2024-2028
- Fig. 21 Market Forecast of Chatbots for IT Operations SMB Customers, 2024-2028
- Fig. 22 Market Forecast of Chatbots for IT Operations Large Customers, 2024-2028
- Fig. 23 Market Forecast of Chatbots for IT Operations Enterprise Customers, 2024-2028
