Shared Services Center Global Market Report 2025

Description

A shared service center (SSC) is a centralized unit within an organization that consolidates and performs specific functions or services for multiple departments, divisions, or business units. The primary purpose of a shared service center is to streamline operations, increase efficiency, and reduce costs by centralizing common administrative, support, or back-office functions that were previously dispersed across various departments or locations.

The main types of shared services centers are business strategy, operational strategy, and others. Business strategy refers to the set of decisions, actions, and plans that an organization undertakes to achieve its long-term goals and objectives. Its components include software, services, consulting, integration, and maintenance, and it is used in banking, financial services, and insurance (BFSI), media and entertainment, manufacturing, healthcare, information technology and telecom, retail and hospitality, others.

The shared services center market size has grown exponentially in recent years. It will grow from $0.11 billion in 2024 to $0.14 billion in 2025 at a compound annual growth rate (CAGR) of 23.7%. The growth in the historic period can be attributed to cost efficiency, standardization of processes, change in regulatory environment, globalization and expansion, enhanced service quality.

The shared services center market size is expected to see exponential growth in the next few years. It will grow to $0.32 billion in 2029 at a compound annual growth rate (CAGR) of 23.2%. The growth in the forecast period can be attributed to focus on digital transformation, rising demand for data analytics, globalization and localization strategies, increased cybersecurity concerns. Major trends in the forecast period include increased emphasis on intelligent automation, focus on digital transformation, enhanced employee experience, hybrid work models, advanced data security measures.

The growing demand for remote work and virtual service delivery is anticipated to drive the expansion of the shared services center (SSC) market. Remote work involves performing job duties outside a traditional office setting, often from home or any location with internet access, while virtual service delivery refers to providing services without in-person interactions. With remote work becoming widely accepted, shared service centers offer scalability, flexibility, and cost-efficiency, facilitating the management of services irrespective of employee location. For example, in May 2024, the United States Census Bureau reported an 8.5% increase in e-commerce sales during Q1 2024 compared to the same period in 2023, now comprising 15.6% of total retail sales, which grew by 2.8% year-over-year. Therefore, the demand for remote work and virtual service delivery is expected to fuel the growth of the SSC market.

Major companies operating in the shared services center market are focusing on promoting investment towards the development of shared service center. Investments in shared service centers are driven by the desire to achieve operational excellence, cost savings, improved service quality, and strategic advantages. For instance, in January 2024, Advantech, a Taiwan-based technology corporation, launched ASEAN Shared Service Center. The center will offer Advantech's clients in the ASEAN area services, such as supply chain management, finance, and human resources. The center's construction is a component of Advantech's "China+1" strategy, which aims to increase its footprint in Southeast Asia and diversify its operations while lowering risks. Additionally, by offering localized support and expertise, the center will assist Advantech in better serving its clients in the area.

In November 2023, Vodafone Group plc, a UK-based telecommunications company, partnered with Accenture plc to quicken the commercialization of its shared operations. Through this partnership, Vodafone will be able to launch its shared services offering, drive down structural complexity, and create growth opportunities by leveraging Accenture's technology, industry, and transformation services along with its talent development expertise. Accenture plc is an Ireland-based technological corporation.

Major companies operating in the shared services center market are Accenture PLC, International Business Machines Corporation, Deloitte Touche Tohmatsu Limited, Novartis International AG, Abbott Laboratories, Oracle Corporation, KPMG, Broadcom Inc., SAP SE, Barclays PLC, Tata Consultancy Services Limited, Capgemini, Cognizant Technology Solutions Corp., Infosys Ltd., HCL Technologies Limited, Atos SE, Wipro Ltd., Nasdaq Inc., Western Union Financial Services Inc., Genpact Limited, Ahlstrom, Allen & Overy LLP, EXL Service Holdings Inc., Aspen Technology Inc., Intermedix Inc., PA Consulting Group Limited, Invest Lithuania

North America was the largest region in the shared service center market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the shared services center market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the shared services center market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The shared services center market includes revenues earned by entities by providing services such as services that often include functions such as finance, human resources, information technology, procurement, and other administrative tasks and related software solutions, training modules, consultancy and advisory services, document management solutions, and communication tools. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Shared Services Center Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on shared services center market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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Outperform competitors using forecast data and the drivers and trends shaping the market.
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Where is the largest and fastest growing market for shared services center ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The shared services center market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Type: Business Strategy; Operational Strategy; Other Types
2) By Component: Software; Services; Consulting; Integration; Maintenance
3) By End-Use: Banking, Financial Services And Insurance (BFSI); Media And Entertainment; Manufacturing; Healthcare; Information Technology And Telecom; Retail And Hospitality; Other End-Users
Subsegments:
1) By Business Strategy: Strategic Planning; Performance Management
2) By Operational Strategy: Process Optimization; Cost Reduction
3) By Other Types: Technology Integration; Compliance And Risk Management
Companies Mentioned: Accenture PLC; International Business Machines Corporation; Deloitte Touche Tohmatsu Limited; Novartis International AG; Abbott Laboratories
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r28975

1. Executive Summary

2. Shared Services Center Market Characteristics

3. Shared Services Center Market Trends And Strategies

4. Shared Services Center Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Shared Services Center Growth Analysis And Strategic Analysis Framework

5.1. Global Shared Services Center PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Shared Services Center Market Growth Rate Analysis
5.4. Global Shared Services Center Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Shared Services Center Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Shared Services Center Total Addressable Market (TAM)

6. Shared Services Center Market Segmentation

6.1. Global Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Business Strategy
Operational Strategy
Other Types
6.2. Global Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software
Services
Consulting
Integration
Maintenance
6.3. Global Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Services And Insurance (BFSI)
Media And Entertainment
Manufacturing
Healthcare
Information Technology And Telecom
Retail And Hospitality
Other End-Users
6.4. Global Shared Services Center Market, Sub-Segmentation Of Business Strategy, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Strategic Planning
Performance Management
6.5. Global Shared Services Center Market, Sub-Segmentation Of Operational Strategy, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Process Optimization
Cost Reduction
6.6. Global Shared Services Center Market, Sub-Segmentation Of Other Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Technology Integration
Compliance And Risk Management

7. Shared Services Center Market Regional And Country Analysis

7.1. Global Shared Services Center Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Shared Services Center Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Shared Services Center Market

8.1. Asia-Pacific Shared Services Center Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Shared Services Center Market

9.1. China Shared Services Center Market Overview
9.2. China Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Shared Services Center Market

10.1. India Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Shared Services Center Market

11.1. Japan Shared Services Center Market Overview
11.2. Japan Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Shared Services Center Market

12.1. Australia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Shared Services Center Market

13.1. Indonesia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Shared Services Center Market

14.1. South Korea Shared Services Center Market Overview
14.2. South Korea Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Shared Services Center Market

15.1. Western Europe Shared Services Center Market Overview
15.2. Western Europe Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Shared Services Center Market

16.1. UK Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Shared Services Center Market

17.1. Germany Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Shared Services Center Market

18.1. France Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Shared Services Center Market

19.1. Italy Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Shared Services Center Market

20.1. Spain Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Shared Services Center Market

21.1. Eastern Europe Shared Services Center Market Overview
21.2. Eastern Europe Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Shared Services Center Market

22.1. Russia Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Shared Services Center Market

23.1. North America Shared Services Center Market Overview
23.2. North America Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Shared Services Center Market

24.1. USA Shared Services Center Market Overview
24.2. USA Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Shared Services Center Market

25.1. Canada Shared Services Center Market Overview
25.2. Canada Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Shared Services Center Market

26.1. South America Shared Services Center Market Overview
26.2. South America Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Shared Services Center Market

27.1. Brazil Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Shared Services Center Market

28.1. Middle East Shared Services Center Market Overview
28.2. Middle East Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Shared Services Center Market

29.1. Africa Shared Services Center Market Overview
29.2. Africa Shared Services Center Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Shared Services Center Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Shared Services Center Market, Segmentation By End-Use, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Shared Services Center Market Competitive Landscape And Company Profiles

30.1. Shared Services Center Market Competitive Landscape
30.2. Shared Services Center Market Company Profiles
- 30.2.1. Accenture PLC Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Deloitte Touche Tohmatsu Limited Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Novartis International AG Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Abbott Laboratories Overview, Products and Services, Strategy and Financial Analysis

31. Shared Services Center Market Other Major And Innovative Companies

31.1. Oracle Corporation
31.2. KPMG
31.3. Broadcom Inc.
31.4. SAP SE
31.5. Barclays PLC
31.6. Tata Consultancy Services Limited
31.7. Capgemini
31.8. Cognizant Technology Solutions Corp.
31.9. Infosys Ltd.
31.10. HCL Technologies Limited
31.11. Atos SE
31.12. Wipro Ltd.
31.13. Nasdaq Inc.
31.14. Western Union Financial Services Inc.
31.15. Genpact Limited

32. Global Shared Services Center Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Shared Services Center Market

34. Recent Developments In The Shared Services Center Market

35. Shared Services Center Market High Potential Countries, Segments and Strategies

35.1 Shared Services Center Market In 2029 - Countries Offering Most New Opportunities
35.2 Shared Services Center Market In 2029 - Segments Offering Most New Opportunities
35.3 Shared Services Center Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer