PUBLISHER: The Business Research Company | PRODUCT CODE: 1693282
PUBLISHER: The Business Research Company | PRODUCT CODE: 1693282
Middle office business process outsourcing (BPO) entails outsourcing a variety of operational and administrative tasks related to the middle office functions of financial institutions. The objective of middle office BPO services is to streamline operational procedures, enabling financial institutions to focus on their core capabilities while reducing costs and improving efficiency.
The primary categories of middle office business process outsourcing (BPO) services include portfolio management, trade management, and others. Insurance BPO involves outsourcing services to insurance companies for activities such as policy administration, claims processing, customer support, and offering underwriting support and risk assessment services for the middle-office operations of insurance companies. Different types of service offices encompass insurance business process outsourcing (BPO), banking business process outsourcing (BPO), government, knowledge process outsourcing services, and others, which find application across various sectors such as banking, financial services, and insurance (BFSI), manufacturing, healthcare and pharmaceuticals, and retail and consumer goods.
The middleoffice BPO service market research report is one of a series of new reports from The Business Research Company that provides middleoffice BPO service market statistics, including middleoffice BPO service industry global market size, regional shares, competitors with a middleoffice BPO service market share, detailed middleoffice BPO service market segments, market trends and opportunities, and any further data you may need to thrive in the middleoffice BPO service industry. This middleoffice BPO service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The middleoffice business process outsourcing (BPO) service market size has grown strongly in recent years. It will grow from $16.62 billion in 2024 to $17.64 billion in 2025 at a compound annual growth rate (CAGR) of 6.2%. The growth in the historic period can be attributed to growing emphasis on risk management is boosting the market growth, growing demand for specialized services, increasing demand for cost-effective outsourcing solutions, rising regulatory compliance requirements in various industries, increasing complexity of middle-office processes.
The middleoffice business process outsourcing (BPO) service market size is expected to see strong growth in the next few years. It will grow to $21.46 billion in 2029 at a compound annual growth rate (CAGR) of 5.0%. The growth in the forecast period can be attributed to incorporating digital technologies and gaining efficiency is a significant aim for companies, increasing focus on cost optimization, growing focus on core business functions among companies, expansion of financial services and investment firms, demand for risk management and regulatory reporting services. Major trends in the forecast period include advancements in automation and artificial intelligence, integration of artificial intelligence (AI) and machine learning (ML) technologies for predictive analytics in middle-office functions, global expansion, customer-centric strategies, technological advancements.
The increasing demand for data security is expected to drive the growth of the middle-office BPO service market in the future. Data security refers to the essential need to protect sensitive information from unauthorized access, disclosure, alteration, or destruction. The demand for robust data security measures is rising due to factors such as the expanding volume of data, the shift to remote work and cloud adoption, the rise of cyber threats, and growing privacy expectations. BPO service providers play a key role in securely managing and processing sensitive information, ensuring compliance with client requirements and regulatory standards by implementing strong data security policies and best practices. Additionally, BPO providers use data loss prevention (DLP) solutions to prevent data breaches, monitoring and controlling data flow across networks, endpoints, and cloud environments. For example, Cybercrime Magazine, a US-based cybersecurity research organization, reported in December 2022 that global cybersecurity spending is expected to exceed $1.75 trillion between 2021 and 2025. As a result, the increasing need for data security and privacy is fueling the growth of the middle-office BPO service market.
Leading companies in the middle-office BPO service market are actively engaging in strategic collaborations to gain a competitive advantage. BPO service providers partner with technology vendors to implement advanced tools and platforms for data processing, analytics, automation, and cybersecurity. These partnerships enable BPO firms to deliver innovative solutions and services to their clients, enhance operational efficiency, and stay ahead of industry developments. For instance, LiquidX Inc., a US-based financial technology solutions provider, teamed up with Broadridge Financial Solutions, a US-based corporate services and financial technology company, in January 2023 to launch InBlock TradeOps. This new tool caters to the back and middle offices in trade finance, offering a comprehensive solution for lending and investing in this multi-trillion-dollar credit asset class while addressing operational challenges. LiquidX leveraged Broadridge's global network to expand its customer base and facilitate connections between finance and treasury experts, asset management firms, banks, and corporate clients.
In September 2023, Continuum Global Solutions, a US-based customer care provider in the BPO industry, acquired Faneuil Inc. for an undisclosed sum. This strategic acquisition aims to bolster Continuum's position in the BPO industry and enhance its customer care services through a global network of contact centers. Faneuil Inc., a US-based provider of middle-office BPO services, offers various business process outsourcing solutions, including customer care and technical support, thereby complementing Continuum's expertise in customer care management for Fortune 500 clients.
Major companies operating in the middleoffice business process outsourcing (BPO) service market are Accenture PLC, International Business Machines Corporation, Hewlett Packard Enterprise Development LP, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Group Corporation, Cognizant, Infosys Limited, ADP Inc., DXC Technology Company, IQVIA Holdings Inc., HCL Technologies Limited, State Street Corporation, Atos SE, Wipro Limited, CGI Inc., Tech Mahindra Limited, Concentrix Corporation, Sopra Steria Group SA, Genpact Limited, UST Global Inc., Conduent Inc., Capita plc, Sutherland Global Services Inc., Larsen & Toubro Infotech Limited, Firstsource Solutions Limited, Mphasis Limited, ExlService Holdings Inc., Mindtree Limited, WNS Global Services Inc., Hexaware Technologies Limited
North America was the largest region in the middleoffice business process outsourcing (BPO) service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the middleoffice business process outsourcing (bpo) service market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the middleoffice business process outsourcing (bpo) service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The middleoffice business process outsourcing (BPO) service market includes revenues earned by entities by providing services such as corporate actions processing, cash management and reconciliation, client servicing and reporting, technological solutions, and other. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Middleoffice Business Process Outsourcing (BPO) Service Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on middleoffice business process outsourcing (bpo) service market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for middleoffice business process outsourcing (bpo) service ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The middleoffice business process outsourcing (bpo) service market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.