Conversational Commerce Global Market Report 2025

Description

Conversational commerce encompasses a segment of e-commerce that enables customers to engage and shop with businesses through chat, audio, and messaging platforms. This approach facilitates continuous omnichannel interactions between businesses and customers, providing valuable insights and contributing to the creation of seamless, efficient customer experiences.

The primary types of conversational commerce include chatbots and intelligent virtual assistants. Chatbots are computer programs or software applications specifically designed to simulate human-such as conversations, leveraging natural language processing (NLP) and artificial intelligence (AI) capabilities. These components, comprising solutions and services, are deployed via cloud-based and on-premises models and cater to both small and mid-sized enterprises (SMEs) and large enterprises.

The conversational commerce market research report is one of a series of new reports from The Business Research Company that provides conversational commerce market statistics, including conversational commerce industry global market size, regional shares, competitors with a conversational commerce market share, detailed conversational commerce market segments, market trends and opportunities, and any further data you may need to thrive in the conversational commerce industry. This conversational commerce market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The conversational commerce market size has grown rapidly in recent years. It will grow from $11.04 billion in 2024 to $13 billion in 2025 at a compound annual growth rate (CAGR) of 17.7%. The growth in the historic period can be attributed to increasing demand across industries, customer support and personal assistance, data privacy and compliance, rising popularity of messaging apps, rising demand for personalized customer experience.

The conversational commerce market size is expected to see strong growth in the next few years. It will grow to $17.63 billion in 2029 at a compound annual growth rate (CAGR) of 7.9%. The growth in the forecast period can be attributed to consumer behavior analysis, global market expansion, rising demand for multilingual chatbots, increasing use of chatbots in e-commerce, rising demand for voice-enabled chatbots. Major trends in the forecast period include advancements in natural language processing, multimodal conversations, industry-specific solutions, voice assistants in iot devices, continuous learning and adaptation.

The projected growth of the conversational commerce market is being fueled by the expansion of the e-commerce industry. E-commerce, or electronic commerce, involves the buying and selling of goods and services over the Internet. Conversational commerce leverages the power of conversation to facilitate sales by employing AI-based text and voice assistants, social messaging apps, and other innovative tools to engage with customers. For example, data from the United States Census Bureau shows that in the third quarter of 2023, retail e-commerce sales in the US reached $271.7 billion, marking a slight 0.9% increase from the previous quarter and a significant 7.8% boost compared to the same period in 2022. This expansion of the e-commerce industry is a driving force behind the growth of the conversational commerce market.

Leading companies in the conversational commerce market are focused on developing innovative products such as Bobble Super to better cater to customers' needs, preferences, and inquiries. Bobble Super, integrated with Bobble AI's AI-based keyboard, offers users a seamless and personalized shopping experience. For instance, in March 2023, Bobble AI, an India-based conversation media platform, introduced Bobble Super, enabling users to enjoy hassle-free, real-time shopping experiences directly within its keyboard application. This conversational commerce feature allows users to order food, book flights, and purchase gifts from over 100 businesses such as Swiggy, Redrail, Winni, and Garnier. Utilizing advanced intent recognition technology, the Super Keyboard app provides personalized product and service recommendations based on users' intents across their smartphone usage.

In January 2024, Bloomreach, a US-based software company, acquired Radiance Commerce for an undisclosed amount. This acquisition is aimed at strengthening Bloomreach's ability to create personalized online shopping experiences that replicate the interactions customers have with sales representatives in physical stores. Radiance Commerce, also a US-based company, specializes in conversational commerce and artificial intelligence (AI) solutions tailored for the e-commerce sector. By integrating Radiance's expertise, Bloomreach plans to enhance its e-commerce offerings with AI-powered, interactive, and customer-centric shopping experiences.

Major companies operating in the conversational commerce market report are Amazon Inc., Apple Inc., Google LLC, Microsoft Corporation, Facebook Inc., IBM Corporation, Oracle Corporation, Salesforce Inc., Shopify Inc., Webio Ltd., Zendesk Inc., Nuance Communications Inc., LivePerson, HubSpot, Kore.ai Inc., Intercom Inc., Drift.com Inc., Haptic Technologies Pvt Ltd., SleekFlow, Yalochat, CogniCor Technologies, Charles GmbH, Octane AI, Recart, Bobble Keyboard

North America was the largest region in the conversational commerce market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the conversational commerce market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the conversational commerce market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The conversational commerce market includes revenues earned by entities by providing services such as customer support, ordering and purchasing, payment processing, personalized experiences, upselling and cross-selling, product catalog integration, language translation. The market value includes the value of related goods sold by the service provider or included within the service offering. The conversational commerce market also includes sales of smart speakers and smart displays. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Conversational Commerce Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on conversational commerce market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for conversational commerce ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The conversational commerce market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Type: Chatbots; Intelligent Virtual Assistants
2) By Component: Solution; Services
3) By Deployment Mode: Cloud; On-Premises
4)By Enterprise Size: Small And Mid-Sized Enterprises (SMEs); Large Enterprises
Subsegments:
1) By Chatbots: Rule-Based Chatbots; AI-Powered Chatbots; E-commerce Chatbots; Customer Support Chatbots
2) By Intelligent Virtual Assistants: Voice Assistants; Text-Based Assistants; Multi-Channel Assistants; Personal Shopping Assistants
Companies Mentioned: Amazon Inc.; Apple Inc.; Google LLC; Microsoft Corporation; Facebook Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r27783

1. Executive Summary

2. Conversational Commerce Market Characteristics

3. Conversational Commerce Market Trends And Strategies

4. Conversational Commerce Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Conversational Commerce Growth Analysis And Strategic Analysis Framework

5.1. Global Conversational Commerce PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Conversational Commerce Market Growth Rate Analysis
5.4. Global Conversational Commerce Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Conversational Commerce Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Conversational Commerce Total Addressable Market (TAM)

6. Conversational Commerce Market Segmentation

6.1. Global Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Chatbots
Intelligent Virtual Assistants
6.2. Global Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Solution
Services
6.3. Global Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Cloud
On-Premises
6.4. Global Conversational Commerce Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Small And Mid-Sized Enterprises (SMEs)
Large Enterprises
6.5. Global Conversational Commerce Market, Sub-Segmentation Of Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Rule-Based Chatbots
AI-Powered Chatbots
E-commerce Chatbots
Customer Support Chatbots
6.6. Global Conversational Commerce Market, Sub-Segmentation Of Intelligent Virtual Assistants, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Voice Assistants
Text-Based Assistants
Multi-Channel Assistants
Personal Shopping Assistants

7. Conversational Commerce Market Regional And Country Analysis

7.1. Global Conversational Commerce Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Conversational Commerce Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Conversational Commerce Market

8.1. Asia-Pacific Conversational Commerce Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Conversational Commerce Market

9.1. China Conversational Commerce Market Overview
9.2. China Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Conversational Commerce Market

10.1. India Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Conversational Commerce Market

11.1. Japan Conversational Commerce Market Overview
11.2. Japan Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Conversational Commerce Market

12.1. Australia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Conversational Commerce Market

13.1. Indonesia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Conversational Commerce Market

14.1. South Korea Conversational Commerce Market Overview
14.2. South Korea Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Conversational Commerce Market

15.1. Western Europe Conversational Commerce Market Overview
15.2. Western Europe Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Conversational Commerce Market

16.1. UK Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Conversational Commerce Market

17.1. Germany Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Conversational Commerce Market

18.1. France Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Conversational Commerce Market

19.1. Italy Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Conversational Commerce Market

20.1. Spain Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Conversational Commerce Market

21.1. Eastern Europe Conversational Commerce Market Overview
21.2. Eastern Europe Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Conversational Commerce Market

22.1. Russia Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Conversational Commerce Market

23.1. North America Conversational Commerce Market Overview
23.2. North America Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Conversational Commerce Market

24.1. USA Conversational Commerce Market Overview
24.2. USA Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Conversational Commerce Market

25.1. Canada Conversational Commerce Market Overview
25.2. Canada Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Conversational Commerce Market

26.1. South America Conversational Commerce Market Overview
26.2. South America Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Conversational Commerce Market

27.1. Brazil Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Conversational Commerce Market

28.1. Middle East Conversational Commerce Market Overview
28.2. Middle East Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Conversational Commerce Market

29.1. Africa Conversational Commerce Market Overview
29.2. Africa Conversational Commerce Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Conversational Commerce Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Conversational Commerce Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Conversational Commerce Market Competitive Landscape And Company Profiles

30.1. Conversational Commerce Market Competitive Landscape
30.2. Conversational Commerce Market Company Profiles
- 30.2.1. Amazon Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Apple Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Google LLC Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Facebook Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Conversational Commerce Market Other Major And Innovative Companies

31.1. IBM Corporation
31.2. Oracle Corporation
31.3. Salesforce Inc.
31.4. Shopify Inc.
31.5. Webio Ltd.
31.6. Zendesk Inc.
31.7. Nuance Communications Inc.
31.8. LivePerson
31.9. HubSpot
31.10. Kore.ai Inc.
31.11. Intercom Inc.
31.12. Drift.com Inc.
31.13. Haptic Technologies Pvt Ltd.
31.14. SleekFlow
31.15. Yalochat

32. Global Conversational Commerce Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Conversational Commerce Market

34. Recent Developments In The Conversational Commerce Market

35. Conversational Commerce Market High Potential Countries, Segments and Strategies

35.1 Conversational Commerce Market In 2029 - Countries Offering Most New Opportunities
35.2 Conversational Commerce Market In 2029 - Segments Offering Most New Opportunities
35.3 Conversational Commerce Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer