Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024

Description

Artificial intelligence (AI) in customer relationship management (CRM) involves leveraging advanced algorithms and machine learning technologies to enhance and automate various aspects of customer interactions and data management. The goal is to improve customer engagement, streamline processes, and generate actionable insights by analyzing large volumes of customer data.

The primary types of AI used in CRM include machine learning, natural language processing, image and speech recognition, predictive analytics, chatbots, and virtual assistants. In CRM, machine learning involves using algorithms and statistical models to analyze data, make predictions, and optimize customer interactions by learning from past data. The key components, such as software and services, are applied in areas such as sales automation, customer service and support, marketing personalization, customer data analysis, and lead scoring and qualification. AI in CRM is utilized across various industries, including banking, financial services, and insurance (BFSI), retail and e-commerce, information technology (IT) and telecommunications, healthcare, manufacturing, and more.

The artificial intelligence (AI) in customer relationship management (CRM) market research report is one of a series of new reports from the business research company that provides artificial intelligence (AI) in customer relationship management (CRM) market statistics, including artificial intelligence (AI) in customer relationship management (CRM) industry global market size, regional shares, competitors with an artificial intelligence (AI) in customer relationship management (CRM) market share, detailed artificial intelligence (AI) in customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in customer relationship management (CRM) industry. This artificial intelligence (AI) in customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in customer relationship management (CRM) market size has grown exponentially in recent years. It will grow from $5.94 billion in 2023 to $8.09 billion in 2024 at a compound annual growth rate (CAGR) of 36.2%. The growth during the historic period can be attributed to rising customer expectations, the pursuit of cost efficiency, the explosion of data, competitive pressures, and the increased availability of data.

The artificial intelligence (AI) in customer relationship management (CRM) market size is expected to see exponential growth in the next few years. It will grow to $27.93 billion in 2028 at a compound annual growth rate (CAGR) of 36.3%. The anticipated growth during the forecast period can be attributed to the expansion of cloud-based solutions, growing demand for omnichannel engagement, increased investment in AI research and development, the expansion of data sources, and a heightened focus on customer experience. Key trends expected during this period include the adoption of AI-powered chatbots, enhanced personalization, advanced predictive analytics, AI-driven sales automation, and strengthened data privacy and security measures.

The increasing adoption of automation in marketing and sales is projected to drive growth in the artificial intelligence (AI) segment of the customer relationship management (CRM) market. Automation in marketing and sales involves using technology and software to handle repetitive tasks, streamline workflows, and improve efficiency in marketing campaigns and sales activities. This trend is propelled by automation's ability to manage tasks such as email campaigns and lead scoring, thereby allowing more time for strategic activities. Additionally, automation provides real-time data and analytics, enabling businesses to make informed decisions and quickly adapt their strategies. AI in CRM further enhances personalized customer interactions by automating routine tasks and delivering data-driven insights to optimize campaigns and sales strategies. For example, a survey conducted by the University of Hamburg in September 2023, involving 129 manufacturing and sales leaders, found that 44% of companies are strategically adopting marketing automation. The average level of automation is expected to increase by 3.6%, and 64% of respondents noted that the significance of marketing automation has grown compared to the previous year. Thus, the rise in automation adoption in marketing and sales is expected to boost the AI segment within the CRM market.

Key players in the AI CRM market are concentrating on advancements in customer experience, such as generative AI technology, to improve personalized interactions and automate content creation. Generative AI employs sophisticated algorithms to create personalized customer interactions, automate content generation, and enhance CRM through data-driven insights. For instance, Salesforce Inc., a US-based cloud software company, introduced Einstein GPT in March 2023. This cutting-edge generative AI CRM technology produces AI-generated content across various functions including sales, service, marketing, commerce, and IT. By integrating Salesforce's proprietary AI models with generative AI from partner ecosystems and real-time data from the Salesforce Data Cloud, Einstein GPT enhances customer experiences. It facilitates seamless connectivity to OpenAI's advanced models or other external ones, enabling users to generate dynamic content and adjust to changing customer needs in real time.

In May 2024, Cordance Corporation, a US-based technology and software solutions provider, acquired Spiro.ai for an undisclosed sum. This acquisition aims to enhance Cordance's portfolio by integrating Spiro.ai's AI-driven CRM technology, which streamlines sales processes and improves sales team efficiency. Spiro.ai is known for its AI-powered CRM solutions.

Major companies operating in the artificial intelligence (AI) in customer relationship management (crm) market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Zoho Corporation Pvt. Ltd., Pegasystems Inc., Freshworks Inc., C3.ai Inc., SugarCRM Inc., Intercom Inc., Pipedrive Inc., Copper Inc., Insightly Inc., Conversica Inc., Streak Inc., Kreato CRM, Spiro Technologies Inc., Nimble Inc., Vtiger Systems, Salesflare Inc

North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2023. The regions covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in customer relationship management (CRM) market consists of revenues earned by entities by providing services such as implementation services, customization services, and ongoing support services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in the customer relationship management (CRM) market also includes sales of AI-powered software solutions and platforms, automated sales processes, and personalized marketing tools. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (AI) in customer relationship management (CRM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
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Where is the largest and fastest growing market for artificial intelligence (AI) in customer relationship management (CRM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (AI) in customer relationship management (CRM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants
2) By Component: Software; Services
3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\
4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries
Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r20459

1. Executive Summary

2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Characteristics

3. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Trends And Strategies

4. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Size and Growth

5.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Segmentation

6.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Machine Learning
Natural Language Processing
Image and Speech Recognition
Predictive Analytics
Chatbots And Virtual Assistants
6.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Software
Services
6.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Sales Automation
Customer Service And Support
Marketing Personalization
Customer Data Analysis
Lead Scoring And Qualification
6.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, Financial Services And Insurance (BFSI)
Retail And E-commerce
Information Technology (IT) And Telecommunications
Healthcare
Manufacturing
Other End-Use Industries

7. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Regional And Country Analysis

7.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

9.1. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
9.2. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

10.1. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

11.1. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
11.2. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

12.1. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

13.1. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

14.1. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
14.2. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

15.1. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
15.2. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

16.1. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

17.1. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

18.1. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

19.1. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

20.1. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

21.1. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
21.2. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

22.1. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

23.1. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
23.2. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

24.1. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
24.2. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

25.1. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
25.2. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

26.1. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
26.2. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

27.1. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

28.1. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
28.2. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

29.1. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
29.2. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape And Company Profiles

30.1. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape
30.2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Company Profiles
- 30.2.1. Microsoft Corporation
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. International Business Machines Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Oracle Corporation
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. SAP SE
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Salesforce Inc.
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Other Major And Innovative Companies

31.1. Adobe Inc.
31.2. Genesys Telecommunications Laboratories Inc.
31.3. HubSpot Inc.
31.4. Zendesk Inc.
31.5. Zoho Corporation Pvt. Ltd.
31.6. Pegasystems Inc.
31.7. Freshworks Inc.
31.8. C3.ai Inc.
31.9. SugarCRM Inc.
31.10. Intercom Inc.
31.11. Pipedrive Inc.
31.12. Copper Inc.
31.13. Insightly Inc.
31.14. Conversica Inc.
31.15. Streak Inc.

32. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Benchmarking

33. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

35. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Future Outlook and Potential Analysis

35.1 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Countries Offering Most New Opportunities
35.2 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Segments Offering Most New Opportunities
35.3 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer