Social Work Case Management Software Global Market Report 2024

Description

Social work case management software refers to specialized solutions designed to aid social workers and human service organizations in automating manual tasks, managing cases, prioritizing tasks, scheduling appointments, and securely sharing confidential information across social services. This software streamlines service delivery, improves client outcomes, and fosters collaboration and accountability within the social work profession.

The primary types of social work case management software include basic, standard, and senior versions. Basic software provides essential features for organizing and monitoring client data and interactions, suitable for smaller organizations or those with simpler requirements. These solutions are available in both on-premise and cloud-based deployment options, catering to small and medium-sized enterprises, as well as larger enterprises across various sectors such as missions, community organizations, museums, hospital medical centers, international aid organizations, animal protection organizations, and others.

The social work case management software market research report is one of a series of new reports from The Business Research Company that provides social work case management software market statistics, including social work case management software industry global market size, regional shares, competitors with social work case management software market share, detailed social work case management software market segments, market trends, and opportunities, and any further data you may need to thrive in the social work case management software industry. This social work case management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The social work case management software market size has grown rapidly in recent years. It will grow from $10.93 billion in 2023 to $12.73 billion in 2024 at a compound annual growth rate (CAGR) of 16.5%. The growth observed during the historic period can be attributed to several factors, including effective data management, adherence to regulatory compliance requirements, optimization of workflows, integration capabilities with existing systems, as well as the customization and flexibility offered by the software solutions.

The social work case management software market size is expected to see rapid growth in the next few years. It will grow to $23.76 billion in 2028 at a compound annual growth rate (CAGR) of 16.9%. The anticipated growth in the forecast period can be attributed to ongoing efforts to prioritize user experience and training, the implementation of predictive analytics for early intervention, the development of mobile-first solutions, and the integration of telehealth and virtual care services. Major trends expected during this period include a shift towards user-centric design and experience, the incorporation of social determinants of health (SDOH) data, enhancements in data security and privacy measures, a focus on predictive analytics and AI applications, as well as the further integration of telehealth and remote care technologies.

The increasing demand for professional social work services is set to drive the growth of the social work case management software market. Professional social work services encompass specialized interventions, support, and assistance provided by trained and licensed social workers to individuals, families, groups, and communities. This growing demand for professional social work services is fueled by shifting demographics, heightened awareness of mental health issues, and the need for tailored support to effectively address complex social challenges. Social work case management software offers solutions to streamline workflows, automate repetitive tasks, and enhance efficiency for social workers. By digitizing case management processes, these software solutions enable social workers to allocate more time to direct client care and intervention, thereby maximizing their impact. For example, data from the US Bureau of Labour Statistics projects a 12% growth in the employment of social workers from 2020 to 2030, reflecting the escalating demand for their services and the corresponding need for efficient case management tools.

Key players in the social work case management software market are dedicated to developing innovative products to capitalize on market opportunities. One such product is Sprinklr Service, an AI-powered CCaaS (Customer Care as a Service) platform designed to revolutionize customer service by integrating voice, digital, and social channels. Sprinklr, a US-based SaaS company specializing in customer experience management, launched the next generation of Sprinklr Service in October 2021, incorporating powerful AI and automation capabilities to unify case management and agent engagement within a single contact center software solution. This platform empowers businesses to seamlessly engage with customers across various channels, resulting in reduced contact center costs by up to 33%.

In August 2022, Kofax, a US-based provider of intelligent automation software for digital workflow transformation, bolstered its position in the market through the acquisition of Ephesoft Inc. This strategic move aimed to expand Kofax's portfolio of intelligent document processing (IDP) solutions and strengthen its go-to-market channels. Ephesoft Inc., a US-based company specializing in intelligent document processing systems, data enrichment solutions, and case management software, complements Kofax's offerings and enhances its capabilities in addressing the evolving needs of social work case management.

Major companies operating in the social work case management software market are Simon Solutions, Next-Step Software, Form.Com, Crucial Data Solutions, Exponent Partners, Nintex, C Incpture, Castor EDC, GoCanvas, Medrio, Ephesoft, RedMane Technology, Docuphase, CaseWorthy, Eccovia Solution, AtEvent, Athena Software, Spatial Networks, KaleidaCare Management Solution, OpenClinica, ProntoForms, Civicore Case Management, Sumac Software, OnlineCRF, Providersoft

North America was the largest region in the social work case management software market in 2023. The regions covered in the social work case management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the social work case management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The social work case management software market includes revenues earned by entities through resource referral and coordination, communication and collaboration tools, scheduling and appointment management, client data management, and case management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Including: 1) By Type: Basic; Standard; Senior
2) By Deployment: On-Premise; Cloud-Based
3) By Organization Size: Small And Medium Enterprise; Large Enterprise
4) By Application: Mission; Community Organizations; Museum; Hospital Medical Center; International Aid Organization; Animal Protection Organization
Covering: Simon Solutions; Next-Step Software; Form.Com; Crucial Data Solutions; Exponent Partners

Product Code: r17444

1. Executive Summary

2. Social Work Case Management Software Market Characteristics

3. Social Work Case Management Software Market Trends And Strategies

4. Social Work Case Management Software Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Social Work Case Management Software Market Size and Growth

5.1. Global Social Work Case Management Software Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Social Work Case Management Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Social Work Case Management Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Social Work Case Management Software Market Segmentation

6.1. Global Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Basic
Standard
Senior
6.2. Global Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
On-Premise
Cloud-Based
6.3. Global Social Work Case Management Software Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small And Medium Enterprise
Large Enterprise
6.4. Global Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Mission
Community Organizations
Museum
Hospital Medical Center
International Aid Organization
Animal Protection Organization
Other Applications

7. Social Work Case Management Software Market Regional And Country Analysis

7.1. Global Social Work Case Management Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Social Work Case Management Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Social Work Case Management Software Market

8.1. Asia-Pacific Social Work Case Management Software Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Social Work Case Management Software Market

9.1. China Social Work Case Management Software Market Overview
9.2. China Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Social Work Case Management Software Market

10.1. India Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Social Work Case Management Software Market

11.1. Japan Social Work Case Management Software Market Overview
11.2. Japan Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Social Work Case Management Software Market

12.1. Australia Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Social Work Case Management Software Market

13.1. Indonesia Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Social Work Case Management Software Market

14.1. South Korea Social Work Case Management Software Market Overview
14.2. South Korea Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Social Work Case Management Software Market

15.1. Western Europe Social Work Case Management Software Market Overview
15.2. Western Europe Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Social Work Case Management Software Market

16.1. UK Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Social Work Case Management Software Market

17.1. Germany Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Social Work Case Management Software Market

18.1. France Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Social Work Case Management Software Market

19.1. Italy Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Social Work Case Management Software Market

20.1. Spain Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Social Work Case Management Software Market

21.1. Eastern Europe Social Work Case Management Software Market Overview
21.2. Eastern Europe Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Social Work Case Management Software Market

22.1. Russia Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Social Work Case Management Software Market

23.1. North America Social Work Case Management Software Market Overview
23.2. North America Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Social Work Case Management Software Market

24.1. USA Social Work Case Management Software Market Overview
24.2. USA Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Social Work Case Management Software Market

25.1. Canada Social Work Case Management Software Market Overview
25.2. Canada Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Social Work Case Management Software Market

26.1. South America Social Work Case Management Software Market Overview
26.2. South America Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Social Work Case Management Software Market

27.1. Brazil Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Social Work Case Management Software Market

28.1. Middle East Social Work Case Management Software Market Overview
28.2. Middle East Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Social Work Case Management Software Market

29.1. Africa Social Work Case Management Software Market Overview
29.2. Africa Social Work Case Management Software Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Social Work Case Management Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Social Work Case Management Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Social Work Case Management Software Market Competitive Landscape And Company Profiles

30.1. Social Work Case Management Software Market Competitive Landscape
30.2. Social Work Case Management Software Market Company Profiles
- 30.2.1. Simon Solutions
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. Next-Step Software
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Form.Com
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Crucial Data Solutions
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Exponent Partners
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Social Work Case Management Software Market Other Major And Innovative Companies

31.1. Nintex
31.2. C Incpture
31.3. Castor EDC
31.4. GoCanvas
31.5. Medrio
31.6. Ephesoft
31.7. RedMane Technology
31.8. Docuphase
31.9. CaseWorthy
31.10. Eccovia Solution
31.11. AtEvent
31.12. Athena Software
31.13. Spatial Networks
31.14. KaleidaCare Management Solution
31.15. OpenClinica

32. Global Social Work Case Management Software Market Competitive Benchmarking

33. Global Social Work Case Management Software Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Social Work Case Management Software Market

35. Social Work Case Management Software Market Future Outlook and Potential Analysis

35.1 Social Work Case Management Software Market In 2028 - Countries Offering Most New Opportunities
35.2 Social Work Case Management Software Market In 2028 - Segments Offering Most New Opportunities
35.3 Social Work Case Management Software Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer