Cloud Telephony Service Market Report: Trends, Forecast and Competitive Analysis to 2030

Cloud Telephony Service Trends and Forecast

The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets. The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030 with a CAGR of 9.5% from 2024 to 2030. The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.

A more than 150-page report is developed to help in your business decisions.

Cloud Telephony Service by Segment

The study includes a forecast for the global cloud telephony service by deployment model, network, end use, and region.

Cloud Telephony Service Market by Deployment Model [Shipment Analysis by Value from 2018 to 2030]:

• Cloud
• Hosted

Cloud Telephony Service Market by Network [Shipment Analysis by Value from 2018 to 2030]:

• Public Switched Telephone Network
• Voice Over Internet Protocol

Cloud Telephony Service Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

• BFSI
• Government
• Telecom & IT
• Healthcare
• Media & Entertainment
• Retail
• Others

Cloud Telephony Service Market by Region [Shipment Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of Cloud Telephony Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud telephony service companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud telephony service companies profiled in this report include-

• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems

Cloud Telephony Service Market Insights

Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.

North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.

Features of the Global Cloud Telephony Service Market

Market Size Estimates: Cloud telephony service market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud telephony service market size by deployment model, network, end use, and region in terms of value ($B).

Regional Analysis: Cloud telephony service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment model, network, end use, and regions for the cloud telephony service market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud telephony service market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud telephony service market size?

Answer: The global cloud telephony service market is expected to reach an estimated $39.6 billion by 2030.

Q.2 What is the growth forecast for cloud telephony service market?

Answer: The global cloud telephony service market is expected to grow with a CAGR of 9.5% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud telephony service market?

Answer: The major drivers for this market are transformation of telecom companies from conventional to IP networks, rising adoption of remote working policies, and growing demand of cloud services across the globe.

Q4. What are the major segments for cloud telephony service market?

Answer: The future of the global cloud telephony service market looks promising with opportunities in the BFSI, government, telecom & IT, healthcare, media & entertainment, and retail markets.

Q5. Who are the key cloud telephony service market companies?

Answer: Some of the key cloud telephony service companies are as follows:

• Dialpad
• 8X8
• Go 2 Market
• Broadsoft
• Knowlarity Communications
• Avoxi
• Exotel Techcom
• Microsoft
• Leadnxt
• Cisco Systems

Q6. Which cloud telephony service market segment will be the largest in future?

Answer: Lucintel forecasts that voice over internet protocol will remain the larger segment over the forecast period because it offers a number of benefits, including affordable network services and an intuitive interface that promotes improved communication.

Q7. In cloud telephony service market, which region is expected to be the largest in next 5 years?

Answer: North America is expected to witness highest growth over the forecast period due to growing use of hosted cloud phone services for voice-over-internet protocol (VoIP) calls, online meetings, video conferencing, and other business-related tasks by both consumers and businesses in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud telephony service market by deployment model (cloud and hosted), network (public switched telephone network and voice over internet protocol), end use (BFSI, government, telecom & IT, healthcare, media & entertainment, retail, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?