ServiceNow Knowledge 2024: "AI is Real" - An IDC EMEA Analysis and Deep Dive

This IDC Market Note analyzes major announcements and topics discussed during Knowledge 2024 summit, ServiceNow's Global Annual customers and partners event that took place on May 7-9, 2024. This document provides an EMEA-focused view and IDC EMEA Research takeaways."The importance of leveraging Cloud solutions to win in the AI-era and the importance of an Intelligent Platform as the foundation for those solutions to get the maximum ROI from AI investments have been highlighted and something IDC fully echoes." Said Andrea Siviero, Senior Research Director, MacroTech, Digital Business, and Future of Work.