IDC FutureScape: Worldwide Intelligent Content Services and Knowledge Management 2025 Predictions

PUBLISHED: October 28, 2024

PAGES: 27 Pages

DELIVERY TIME: 1-2 business days

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Description

This IDC study contains IDC analysts' intelligent content services and knowledge management worldwide outlook for 2025 and the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the framework for technology-related initiatives in the years ahead that can be leveraged by IT, line-of-business (LOB) decision-makers, and influencers."Intelligent content services transform static assets into dynamic resources, unlocking untapped knowledge and driving operational efficiency in the era of GenAI." - Holly Muscolino, group VP, Workplace Solutions at IDC

Product Code: US52170324

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers
Predictions: Impact on Technology Buyers
- Prediction 1: By 2025, 20% of Large Enterprises Will Establish a Centralized and Often Underfunded KnowledgeOps Role, Tasked with Both IT Investments and Fostering a Knowledge-Sharing Culture
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 2: By 2028, 65% of Organizations Will Embrace Modularized and Centralized Content-Centric Operations, Moving Toward a Unified Content Model for Their Content Technologies Stack
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 3: Driven by Advancements in GenAI Capabilities, Multimodal AI, and Ecosystem Maturity, 70% of Organizations Will Expect IDP Capabilities to Be Embedded Directly Within Workflows by 2027
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 4: By 2026, 40% of G2000 Companies Will Have Teams with Named AI Assistants as Coworkers, Driving Improved Time-to-Results Metrics
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 5: Because of Persistent Paper-Based Workflows, by 2025, 75% of Enterprises Will Develop an Integrated Strategy to Prioritize Seamless Integration Between Paper and Digital Content
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 6: By 2027, 40% of G1000 Companies Will Improve Collaboration and Real-Time Reporting with New Visual, Auditory, and Tactile Content
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 7: By 2028, 75% of Organizations Will Embrace Advancements in GenAI Models and Embeddings to Reduce or Eliminate the Need for Distinct Data Classification and Normalization Tasks
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 8: By 2027, GenAI Will Create 30% Additional Knowledge Using Data That Is Mined, Extracted, and Curated from Ad Hoc Sources Such as Transcripts, Notes, and Conversation Streams
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 9: By 2028, 40% of Organizations Will Be Using GenAI for End-to-End Creation of Regularly Scheduled Content, from Trend Prediction Through Ideation to Final Output
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance
- Prediction 10: By 2028, 30% of Enterprise Content Will Be Componentized, Enabled by GenAI-Powered Creation, Search, Recommendations, and Management
  - Associated Drivers
  - IT Impact
  - Business Impact
  - Guidance