Global Trends in B2C E-Commerce & Innovations in Online Payments 2024

Table of Contents

1. Key Takeaways

2. Management Summary

3. Global

• B2C E-Commerce Market Size, in USD trillion, 2021-2026f
• B2C E-Commerce Market Size, in USD trillion, 2023e & 2026f
• B2C E-Commerce Market Size, in USD trillion, 2022 & 2027f*
• B2C E-Commerce Sales Value, in USD trillion, 2023f* & 2025f
• Breakdown of Payment Method Types Used in B2C E-Commerce, in %, 2023e
• Share of Online Shoppers Who Purchase From B2C E-Commerce Platforms at Least Several Times a Month, by Region, in % of Online Shoppers, November 2023
• Share of Social Media Users Who Purchase From Social Media Platforms at Least Several Times a Month, by Region, in % of Social Media Users, November 2023
• Trust in Different Shopping Platforms, by Region, in % of Online Shoppers, November 2023
• Trust in Different Social Media Back-End Processes, by Region, in % of E-Sellers, November 2023
• Number of New Shoppers, incl. "Online", by Region, in millions, 2030f
• 4.0. Asia-Pacific
• 4.1. Regional
  • 4.1.1. Regional Trends
  • Total Non-Cash Transaction Volume, in trillions, 2024f & 2027f
  • B2B E-Commerce Non-Cash Transaction Volume, in billions, 2024f & 2027f
  • Livestreaming Retail E-Commerce Sales, in USD billion, in % of Year-On-Year Change, 2023e-2027f
  • Social Commerce Sales, in USD billion, in % of Year-On-Year Change, 2023e-2027f
  • Breakdown of Retail E-Commerce Market, by Country, in %, 2022
  • Top 10 Retailers, incl. "Online Retailers", by Retail Sales Value, in USD billion, 2022
  • 4.1.2. Southeast Asia Regional
  • TikTok Shop Market Overview, February 2024
  • Digital Economy Value, in USD trillion, 2022 & 2030f
  • B2C E-Commerce Sales, in USD billion, in % of Year-On-Year Change, 2022-2026f
  • B2C E-Commerce Spending, by Payment Method, in USD billion, 2022 & 2027f
  • B2C E-Commerce Sales Penetration, by Country, in % of Total Retail Sales, 2023e
  • Breakdown of B2C E-Commerce Market Value, by Operators, in %, 2022
  • Top Product Categories Purchased on Online B2C E-Commerce Site Zalora Using BNPL, in % of BNPL Payments, Q3 2022
  • Breakdown of Payments Used on Online B2C E-Commerce Site Zalora, by Age Group, in % of Online Shoppers, Q3 2022
  • 4.1.3. SEA, South Korea & Japan
  • Total B2C E-Commerce Revenue, in USD billion, 2022 & 2027f
  • Total Cross-Border Revenue, in USD billion, 2022 & 2027f
  • Digital Economy Value, by Payment Method, in USD billion, 2022 & 2027f
• 4.2. Asia-Pacific Digital Commerce Overview
  • 4.2.1. B2C E-Commerce
  • 4.2.1.1. China
  • Overview of B2C E-Commerce Market Trends, February 2024
  • Total B2C E-Commerce Market Value, in USD trillion, 2023e & 2027f
  • B2C E-Commerce Sales, in USD trillion, in % of Total Retail Sales, 2023e-2027f
  • Year-On-Year Growth of B2C E-Commerce Sales, in %, 2022 & 2023e
  • Share of Online Retail Sales of Physical Goods Making Up Total Retail Sales of Physical Goods, in %, 2023
  • Online Retail Sales Value, in CNY trillion, 2022 & 2023
  • Total vs Online Retail Sales Value, in CNY trillion, H1 2022 & H1 2023
  • Cross-Border B2C E-Commerce Import And Export Value, in CNY trillion, H1 2022 & H1 2023
  • Number of People Working in the B2C E-Commerce Sector, in millions, 2018 & 2023
  • Number of Online Shoppers, in millions, And Share of Internet Users, in %, June 2021-June 2023
  • Growth of Online Retail Sales of Physical Goods, by Product Category, in % of Year-On-Year Change, 2023
  • Top 3 Domestic B2C E-Commerce Platforms, in % of Total B2C E-Commerce Market, 2023e
  • Online Retail Sales Value in Rural Areas, in CNY trillion, H1 2022 & H1 2023
  • Online Retail Sales Value of Agricultural Products, in CNY billion, H1 2022 & H1 2023
  • Share of Rural Online Merchants And Online Stores That Sell Agricultural Products Through Livestreaming, in %, H1 2023
  • Livestreaming Retail E-Commerce Buyers, in millions, in % of Year-On-Year Change, 2023e-2026f
  • Number of B2C E-Commerce Livestreaming Users, in millions, December 2022 & June 2023
  • Social Commerce Market Overview, February 2024
  • Overview of Discount B2C E-Commerce Market, February 2024
  • 4.2.1.2. Japan
  • B2C E-Commerce Spending, by Payment Method, in USD billion, 2022 & 2027f
  • Top 5 QR Code Mobile Payment Services, in % of QR Code Mobile Payment Users, January 2023
  • 4.2.1.3. South Korea
  • B2C E-Commerce Payment Value, in USD trillion, 2022 & 2026f
  • B2C E-Commerce Spending, by Payment Method, in USD billion, 2022 & 2027f
  • 4.2.1.4. India
  • B2C E-Commerce Market Size, in USD billion, 2022e, 2024f, 2026f & 2030f
  • B2C E-Commerce Market Size, in USD billion, in % of Total Retail Market*, FY 2020-FY 2023
  • Annual Number of Online Shoppers, in millions, in % of Year-on-Year Change, FY 2021-FY 2023
  • Average Monthly Number of Online Shoppers, in millions, in % of Annual Online Shoppers, FY 2021-FY 2023
  • Card Payment Value, in USD billion, 2023e & 2027f
  • Number of Digital Payment Transactions, in billions, FY 2022-23 & FY 2026-27f
  • Value of Digital Payment Transactions, in INR trillion, FY 2022-23 & FY 2026-27f
  • 4.2.1.5. Australia
  • Breakdown of BNPL Revenue, by Age, in % of BNPL Users, February 2023
  • 4.2.1.6. Indonesia
  • B2C E-Commerce Market Value, in USD billion, 2023 & 2028f
  • Breakdown of B2C E-Commerce Market Value, by Operators, in %, 2022
  • Payment Methods Used For B2C E-Commerce Transactions, in % of Shoppers, 2022
  • 4.2.1.7. Taiwan
  • B2C E-Commerce Payments Value, in USD billion, 2022 & 2026f
  • Breakdown of Most Preferred Online Payment Methods, in % of Internet Users, Q3 2022
  • 4.2.2. Omnichannel Commerce Trends
  • 4.2.2.1. Southeast Asia Regional
  • Most Preferred B2C E-Commerce Delivery Options, in % of Online Shoppers, 2022
  • 4.2.2.2. China
  • Share of Online Retail Sales of Physical Goods Making Up the Total Retail Sales of Consumer Goods, in %, 2021 & 2022
  • Weekly Online Shopping Activities, in % of Internet Users, Q3 2022
  • Share of Online Shoppers Who Made Online Purchases, by Channel, in %, H1 2022
  • Number of Online Travel Booking Users, in millions, And Share of Internet Users, in %, June 2020-June 2022
  • 4.2.2.3. Japan
  • Breakdown of Luxury Purchase Journey, in % of Adults, March 2022
  • Omnichannel Purchasing Behavior, in % of Luxury Shoppers, March 2022
  • 4.2.2.4. South Korea
  • Share of Respondents Who Shop Using Omnichannel, in %, 2022
  • Attitude Towards Omnichannel Shopping, in % of Respondents, 2022
  • 4.2.2.5. Australia
  • Weekly Online Shopping Activities, in % of Internet Users, Q3 2022
  • Share of Online Channels Making Up Total Retail Spend, in %, 2022
  • Breakdown of Total Variety Stores* Spend, by Channel, in %, 2022
  • 4.2.2.6. India
  • Share of B2C E-Commerce Shoppers Who Picked Up Their Most Recent Online Purchase In-Store or Curbside, in %, October 2022
  • Offline Retail Market Size, by Channels, in USD trillion, 2022 & 2030f
  • Online Retail Market Size, by Channels, in USD billion, 2022 & 2030f
  • 4.2.2.7. Philippines
  • Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022
  • 4.2.3. Luxury Fashion Online Recommerce
  • 4.2.3.1. China
  • Overview of Luxury Fashion Online Recommerce Market, January 2023 (1 of 2)
  • Overview of Luxury Fashion Online Recommerce Market, January 2023 (2 of 2)
  • Luxury Resale Market Size, in USD billion, 2020 & 2025f
  • 4.2.3.2. Japan
  • Share of Respondents Who Had Already Purchased Reused Products, in %, December 2022
  • Share of eBay Sellers Who Reported Their Sales to Have Increases Due to the Economy, in % of eBay Sellers, November 2022
• 4.3. Emerging Trends in Asia-Pacific Digital Payments
  • 4.3.1. In-Car Payments
  • 4.3.1.1. Asia-Pacific Regional
  • Overview of In-Car Payment Solutions and Trends, May 2023 (1 of 2)
  • Overview of In-Car Payment Solutions and Trends, May 2023 (2 of 2)
  • 4.3.1.2. Southeast Asia Regional
  • Level of Consumer Interest in Select Connected Car Features, in % of Respondents, 2022
  • 4.3.1.3. China
  • Penetration Rate of Connected Vehicles, in %, 2030f
  • Number of Connected Cars, in millions, 2021-2025f
  • Market Size of Intelligent Connected Car Application Services, in CNY billion, 2021-2025f
  • Share of Respondents Who Are Open to Using Digital Payments From Car, in %, February 2022
  • Level of Consumer Interest in Select Connected Car Features, in % of Respondents, 2022
  • 4.3.1.4. Japan
  • Level of Consumer Interest in Select Connected Car Features, in % of Respondents, 2022
  • 4.3.1.5. South Korea
  • Share of Connected Cars, in % of Registered Domestic Cars, April 2023
  • 4.3.2. Real-Time Payment
  • 4.3.2.1. China
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • 4.3.2.2. India
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • Volume of UPI-Based Real-Time Payment Transactions, in billions, January - June 2022
  • Total Value of Transactions via UPI, in INR billion, January - June 2022
  • 4.3.2.3. Japan
  • Zengin System Overview, January 2023
  • Volume of Small-Value Transactions in Zengin Core Time System, in thousands, & Value of Small Transactions, in JPY million, & Year-On-Year Change, in %, January - October 2022
  • 4.3.2.4. South Korea
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • 4.3.2.5. Australia
  • Overview of New Payments Platform (NPP), January 2023
  • Share of PayID Users Who Use It at Least Once a Week, in %, May 2022
  • Top Reasons for Registering for PayID, in % of PayID Users, May 2022
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • 4.3.2.6. Singapore
  • Overview of Fast and Secure Transfer (FAST) & PayNow, January 2023
  • Breakdown of Transaction Volume, by Payments Instrument, in % of Total Payment Transaction Volume, 2022 vs 2027f
  • Breakdown of Spending Value, by Payments Instrument, in % of Total Payment Spending Value, 2022 vs 2027f
  • 4.3.2.7. Thailand
  • Volume of PromptPay Based Real-Time Payment Transactions, in millions, May - October 2022
  • Value of PromptPay Based Real-Time Payment Transactions, in THB billion, May - October 2022
  • 4.3.2.8. Malaysia
  • Overview of Payments Network Malaysia Sdn Bhd (PayNet), January 2023
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • 4.3.2.9. Philippines
  • Overview of InstaPay, January 2023
  • Total Value of Transactions via InstaPay, in PHP billion January - November 2021 & January - November 2022
  • 4.3.2.10.Sri Lanka
  • Real-Time Payment Market Overview, January 2023
  • Breakdown of Real-Time Gross Settlement (RTGS) Transaction Participants, by Value & by Volume, in % of Total RTGS Transactions, Q2 2022
  • 4.3.3. Online Payment Methods
  • 4.3.3.1. Asia-Pacific Regional
  • Overview of the Online and Mobile Payment Trends, September 2023
  • B2C E-Commerce Payment Value, in USD trillion, 2023e & 2027f
  • BNPL Payment Value, in USD billion, 2023e & 2028f
  • 4.3.3.2. China
  • Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, June 2021 & June 2022
  • Online Payment User Penetration, in % of Internet Users, June 2022
  • Number of Real-Time Payment Transactions, in billions, 2022 & 2027f
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Breakdown of Digital Wallet Use Frequency Among Adults, in %, May 2022
  • Mobile Wallet Ownership and Usage, in % of Adults, Q2 2022
  • 4.3.3.3. Japan
  • Digital Payment Use, in % of Respondents, 2022
  • Most Used Payment Methods, in % of Respondents, January 2023
  • Share of Smartphone Payment Users, in % of Internet Users, February 2022 & February 2023
  • Breakdown of Attitude Towards Future Use of Mobile Payments, in % of Internet Users, February 2023
  • Breakdown of Smartphone Payment Service Use, by Number of Services Used, in % of Internet Users, January 2023
  • Breakdown of Smartphone Payment Use, by Amount of QR Code Payment and Contactless Payment Services, in % of Internet Users, January 2023
  • Top 5 Contactless Mobile Payment Services, in % of Contactless Mobile Payment Service Users, January 2023
  • Breakdown of Digital Wallet Use Frequency Among Adults, in %, May 2022
  • 4.3.3.4. South Korea
  • Breakdown of B2C E-Commerce Payment Methods, in %, 2022
  • Share of Population That Made a Digital Payment, in %, 2022
  • Number of Real-Time Payment Transactions, in billions, 2022 & 2027f
  • 4.3.3.5. Australia
  • Card Payment Value, in USD billion, 2023e & 2027f
  • Share of Shoppers Using a Mobile Wallet For Last Physical Purchase, in %, Q3 2022
  • 4.3.3.6. New Zealand
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • 4.3.3.7. Singapore
  • Card Payments Value, in USD billion, 2023e & 2027f
  • Share of Adults That Made a Digital Payment, in %, 2022
  • Share of Adults That Used a BNPL Service, in %, Q3 2022
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Number of Proximity Mobile Payment Users, in millions, 2022e-2026
  • 4.3.3.8. Taiwan
  • Share of Online Shoppers Who Prefer Payment Cards For Online Payments, in %, 2022
  • Share of Online Shoppers Who Prefer to Use Cash For Online Payments, in %, 2022
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • 4.3.3.9. Hong Kong
  • Number of Real-Time Payment Transactions, in billions, 2022 & 2027f
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Number of E-Wallet Users, by E-Wallet Provider, in millions, May 2023e
  • 4.3.3.10.India
  • B2C E-Commerce Payment Value, in USD billion, 2023e & 2027f
  • Number of Real-Time Payment Transactions, in billions, 2022 & 2027f
  • Number of BNPL Users, in millions, 2022e & 2027f
  • Mobile Wallet Payments Value, in USD billion, 2023e & 2027f
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Breakdown of Digital Wallet Use Frequency Among Adults, in %, May 2022
  • 4.3.3.11.Indonesia
  • Digital Payment Platform Use, by Digital Payment Platform Type, in % of Internet Users, H1 2022
  • Digital Wallet and Mobile Banking Use, by Generation, in % of Respondents, H1 2022
  • Number of Proximity Mobile Payment Users, in millions, 2022e-2026
  • Proximity Mobile Payment User Growth, in % of Y-o-Y Change, 2022e-2026f
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • 4.3.3.12.Thailand
  • Share of Online Payments Making Up Total Payment Transactions, in %, 2023e
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Number of Proximity Mobile Payment Users, in millions, 2022e-2026
  • Proximity Mobile Payment User Growth, in % of Y-o-Y Change, 2022e-2026f
  • 4.3.3.13.Vietnam
  • Share of Adults That Made a Digital Payment, in %, 2022
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Share of Adults That Used a BNPL Service, in %, Q3 2022
  • Number of Proximity Mobile Payment Users, in millions, 2022e-2026
  • Proximity Mobile Payment User Growth, in % of Y-o-Y Change, 2022e-2026f
  • 4.3.3.14.Malaysia
  • Card Payment Value, in USD billion, 2023e & 2027f
  • Share of Adults Who Own a Mobile Wallet and Have Used It in the Past Year, in %, 2022
  • Number of Proximity Mobile Payment Users, in millions, 2022e-2026
  • Proximity Mobile Payment User Growth, in % of Y-o-Y Change, 2022e-2026f
  • 4.3.3.15.Philippines
  • Card Payment Value, in USD billion, 2023e & 2027f
  • 4.3.4. POS Payment Methods
  • 4.3.4.1. Asia-Pacific Regional
  • POS Methods Overview and Trends, June 2023
  • 4.3.4.2. China
  • Third-Party Integrated Payment Transactions, in CNY trillion, Year-on-Year Change, in %, 2022e-2026f
  • Share of Mobile Phone Users Using Mobile Payments Everyday, in %, 2022
  • Preferred Mobile Payment Method Among Mobile Payment Users in Offline Scenario, in % of Mobile Payment Users, 2022
  • 4.3.4.3. Japan
  • Change in Cash Usage Frequency Compared to a Year Ago as of August-September 2022, in % of Respondents, March 2023
  • Use of Alternative Payment Methods Other Than Cash at POS, in % of Respondents, March 2023 (1 of 2)
  • Use of Alternative Payment Methods Other Than Cash at POS, in % of Respondents, March 2023 (2 of 2)
  • Breakdown of Respondents Using Smartphone Payment Services, by Payment Method, in %, January 2023
  • Top Places Where Smartphone Payments Are Used, in % Smartphone Payment Service Users, January 2023
  • Top Used Smartphone Payment Service, by Type of Payment, in % of Respondents, January 2023
  • Most Used Smartphone Payment Service, by Type of Payment, in % of Respondents, January 2023
  • Most Used QR Code Payment Service, in % of Respondents, January 2023
  • Top Reasons For Using QR Code Payment Services at POS, in % of Smartphone Payment Service Users, January 2023
  • Usage Frequency of QR Code Payment Services at Convenience Store, in % of Smartphone Payment Service Users, January 2023
  • Top Reasons For Using Smartphone Contactless Payments at POS, in % of Smartphone Payment Service Users, January 2023
  • 4.3.4.4. South Korea
  • Total Payment Value, by Current Card Payment Method, in KRW billion, 2021 & 2022
  • 4.3.4.5. Australia
  • Mobile Wallet Payment With Credit and Debit Card, by Volume, in % of All Card Transactions, 2022e
  • Breakdown of Non-Cash Retail Payment Methods, in % of Number of Payments, 2022e
  • Types of Digital Wallets That Respondents Used as Their Primary Means of Payment, in % of Respondents, October 2022
  • Share of Respondents Willing to Shop More With a Retailer If the Loyalty Program was Automatically Linked to the Payment Card, in %, 2022e
  • 4.3.4.6. India
  • Total Volume of Select Payment Method at POS, in millions & Value of Payment Method at POS, in INR trillion, Q3 2022
  • Share of Preferred Payment Methods, by Value and Volume, in %, Q3 2022
  • 4.3.5. Buy Now Pay Later
  • 4.3.5.1. Asia-Pacific Regional
  • Share of BNPL Accounting for Total B2C E-Commerce Payments, in %, 2022 & 2026f
  • Payment Methods Used At Least 5 Times Per Month, in % of Respondents, September 2022
  • 4.3.5.2. Southeast Asia Regional
  • Breakdown of Payment Methods Used to Purchase Luxury on Online B2C E-Commerce Site Zalora, in %, 2021 & 2022
  • 4.3.5.3. China
  • BNPL Gross Merchandise Value, in USD billion, 2022 & 2028f
  • BNPL Usage, by Age, in % of Internet Users, 2022e
  • 4.3.5.4. Japan
  • Share of Respondents Using BNPL, in %, December 2022
  • Level of Usage of Buy Now Pay Later Services Compared to a Year Ago, in % of BNPL Users, December 2022
  • 4.3.5.5. Australia
  • BNPL Sales, in AUD billion, FY 2021 & FY 2022
  • Breakdown of Total Transaction Value vs Volume, in %, FY 2022
  • Type of Debt Held, incl. BNPL Loans, in % of Consumers, Q4 2022
  • Level of Concern/Stress Over Type Debt, by Type of Debt, incl. BNPL Loan, Q4 2022
  • Current Outstanding Balances on Loans in Capital City, in AUD thousand, Q4 2022
  • 4.3.5.6. New Zealand
  • BNPL Transaction Value, in USD billion, 2023e & 2026f
  • 4.3.5.7. India
  • BNPL Transaction Value, in USD billion, 2022e & 2026f
  • 4.3.5.8. Singapore
  • Breakdown of BNPL User Age, in %, April 2022
  • Breakdown of BNPL Users Aged 25 or Older Accounting for Total BNPL Transaction Value, in %, April 2022
  • 4.3.5.9. Pakistan
  • BNPL Use, in % of Respondents, July 2022
  • 4.3.6. Fraud and Security in Online Payments
  • 4.3.6.1. Asia-Pacific Regional
  • Overview of Fraud in Online Payments, February 2024
  • Share of Fraud Originating From Online Shopping Channels, by Country, in % of Total Channels Used For Fraud, November 2023
  • 4.3.6.2. Australia
  • Payment Card Fraud Value, in AUD million, FY 2022 & FY 2023
  • Domestic Card-Not-Present (CNP) Fraud Value, in AUD million, FY 2022 & FY 2023
  • Overseas/Via Overseas Merchant Card-Not-Present (CNP) Fraud Value, in AUD million, FY 2022 & FY 2023
  • 4.3.7. Digital Payment Forecasts 2023-2027
  • 4.3.7.1. Asia-Pacific Regional
  • Real-Time Payments Volume, in billions, 2022 & 2027f
  • Real-Time Payments Share of Total Electronic Payments, in %, 2022 & 2027f
  • 4.3.7.2. Southeast Asia Regional
  • Proximity Mobile Payment Users, by Country, in millions, 2022e-2026f
  • 4.3.7.3. Japan
  • Cashless Payment Market Size, in USD trillion, 2021-2025f
  • Share of Shoppers Who Paid For Their Most Recent Physical Purchase With a Mobile Payment, in % of Shoppers, Q1 2022, Q2 2022 & Q3 2022
  • Share of Online Shoppers Who Paid For Their Most Recent Online Purchase With a Mobile Wallet, in % of Online Shoppers, Q1 2022, Q2 2022 & Q3 2022
  • 4.3.7.4. Indonesia
  • Digital Banking Transaction Value, in USD billion, January 2022 & January 2023
  • 4.3.7.5. Singapore
  • Share of Shoppers Who Paid For Their Most Recent Physical Purchase With a Mobile Payment, in % of Shoppers, Q1 2022, Q2 2022 & Q3 2022
  • Share of Online Shoppers Who Paid For Their Most Recent Online Purchase With a Mobile Wallet, in % of Online Shoppers, Q1 2022, Q2 2022 & Q3 2022
  • Proximity Mobile Payment User Growth, in % of Y-o-Y Change, 2022e-2026f
• 4.4. Diverse Digital Commerce Sectors in Asia-Pacific
  • 4.4.1. Digital Health
  • 4.4.1.1. Asia-Pacific Regional
  • Overview and Trends in Digital Health, May 2023
  • Total Digital Health Venture Capital Funding, in USD billion, Q1 2022-Q4 2022
  • Share of Healthcare Organizations That Will Have Data Governance Framework in Place to Prioritize Use of AI in Predictive, Preventive and Personalized Care, in %, 2026f
  • Number of Active Digital Health App Users, by Country, in thousands, November 2022
  • 4.4.1.2. China
  • Digital Health Market Value, in CNY billion, 2020-2022e
  • Digital Medical Service Market Value, in CNY billion, 2020-2022e
  • Top Digital Health Areas in Which Healthcare Leaders Are Investing, in %, March 2022
  • Top Ways in Which Predicative Analysis Will Impact Healthcare, in % of Healthcare Leaders, March 2022
  • 4.4.1.3. India
  • Top Usage of Healthcare Apps, in % of E-Commerce Users, 2022e
  • Breakdown of Revenue From Telemedicine, in % of Healthcare Leaders and Professionals, 2022
  • Share of Healthcare Leaders and Professionals Who Have Implemented Electronic Medical Records (EMR), in %, 2022
  • Share of Healthcare Professionals Who Want to Partner With Diagnostic Imaging and Screening Centers to Improve Patient Outcome and Care Delivery, in %, February 202
  • 4.4.2. Digital Gaming
  • 4.4.2.1. Asia-Pacific Regional
  • Overview of Digital Gaming Market Trends, April 2023 (1 of 2)
  • Overview of Digital Gaming Market Trends, April 2023 (2 of 2)
  • 4.4.2.2. China
  • Mobile Gaming Market Size, in CNY billion, and Year-on-Year Change, in %, 2020-2024f
  • Total Number of Gamers, in millions, 2021-2022 & 2026f
  • Share of Gaming Industry Revenue, by Segments, in % of Total Gaming Revenue, January - June 2022
  • Breakdown of Mobile Game App Users, by Age, in %, Q3 2022
  • Sales Revenue of Self-Developed Games in Overseas Market, in CNY billion, and Year-on-Year Change, in %, January - June 2020 - January - June 2022
  • 4.4.2.3. Japan
  • Breakdown of Respondents Playing Mobile Games in the Past Year, in %, August 2022
  • Mobile Game Revenue, by Channel, in USD billion, H1 2021 & H1 2022
  • Preferred Devices Used for Gaming, in % of Mobile Gamers, June 2022
  • 4.4.2.4. South Korea
  • Domestic Game Industry Sales, in KRW billion, 2021 & 2022e
  • Mobile Game Revenue via Apple Store and Google Play Store, in USD billion, 2021 & 2022
  • Total Number of Mobile Game Downloads via Apple Store and Google Play Store, in billions, 2021 & 2022
  • Preferred Devices Used for Gaming, in % of Mobile Gamers, June 2022
  • 4.4.2.5. India
  • PC and Mobile Gaming Revenue, in USD billion, 2022 & 2026f
  • Number of PC and Mobile Gamers, in millions, 2022 & 2026f
  • Breakdown of Gamers Playing Real-Money Games vs Those Playing Non-Real-Money Games, by Gender, in %, 2022e
  • 4.4.2.6. Indonesia
  • Preferred Devices Used for Gaming, in % of Mobile Gamers, June 2022

5. North America

• 5.1. Regional
  • B2C E-Commerce Sales Value of Top 3 Global Regions, in USD trillion, 2022
  • Breakdown of B2C E-Commerce Sales Value, by Global Regions, in %, 2022
  • Share of Payment Methods Used at Least 5 Times Per Month, in % of Consumers, September 2022
  • Breakdown of Primary Payment Methods For Online And In-Person Purchase of Large Products And Services, in % of Respondents, September 2022
  • Breakdown of Primary Payment Methods For Online And In-Person Purchases of Small Items, in % of Respondents, September 2022
  • Share of Internet Users Who Research Brands and Products Online, in %, Q3 2022
  • Share of Cross-Border B2C E-Commerce Transactions Making Up Total Sales, in %, January 2023
  • Expectations Towards Cross-Border B2C E-Commerce, in % of Organizations, January 2023
  • Technology Use in Cross-Border B2C E-Commerce, in % of Organizations, January 2023
  • Technology Use in Cross-Border B2C E-Commerce, in % of Organizations, January 2023
  • Share of Organizations That Find the Environment for Cross-Border Trade Difficult to Operate in, in %, January 2023
  • Top 5 Challenges When Sending B2C E-Commerce Goods Cross-Border, in % of Organizations, January 2023
  • Share of Organizations That Say That B2C E-Commerce Goods Are Frequently Delayed Due to Incorrect Classification And Documentation, in %, January 2023
  • Top 5 Cross-Border B2C E-Commerce Disruptions Expected to Worsen Over 2023 , in % of Organizations, January 2023
  • Online Payment Fraud Loss Value, by Global Regions, in USD billion, 2025f
  • Breakdown of Fraudulent B2C E-Commerce Transaction Value, by Global Regions, in %, 2023e
  • Real-Time Payments Volume, in billions, 2022 & 2027f
  • Real-Time Payments Share of Total Electronic Payments, in %, 2022 & 2027f
  • Breakdown of Respondents Who Heard About the Term "Embedded Payments", in %, April 2022
• 5.2. U.S. B2C E-Commerce Market & Payment Innovation Trends
  • 5.2.1. E-Commerce Market
  • 5.2.1.1 B2C E-Commerce Market Overview
  • B2C E-Commerce Market Trends, April 2024 (1 of 2)
  • B2C E-Commerce Market Trends, April 2024 (2 of 2)
  • Retail E-Commerce Sales, in USD trillion, in % of Total Retail Sales, 2022-2027f
  • Retail Marketplace E-Commerce Sales, in USD billion, in % of Total Retail E-Commerce Sales, 2023e-2027f
  • B2C E-Commerce Sales Value Compared to Other Countries/Regions, in USD trillion, 2025f
  • B2C E-Commerce Sales, in USD billion, Q4 2022 & Q4 2023e
  • Share of B2C E-Commerce Making Up Total Retail Sales, in %, Q4 2022 & Q4 2023e
  • Total vs. Online Retail Sales, in USD trillion, 2028f
  • Share of Population That Shops Online, in %, 2028f
  • Retail E-Commerce Sales, in USD trillion, in % of Total Retail Sales, 2022-2027f
  • Year-Over-Year Growth in Online Sales, in %, 2018-2027f
  • 5.2.1.2. B2C E-Commerce Product Categories
  • Retail E-Commerce Sales Share of Total Retail E-Commerce Sales, by Product Category, in % of Total Retail E-Commerce Sales, 2023e & 2027f
  • Breakdown of Total B2C E-Commerce Sales, by Product Category, in %, 2026f
  • Share of "Food And Beverage And Health, Personal Care, And Beauty" Making Up Total B2C E-Commerce Sales, in %, 2024e & 2028f
  • Share of "Health, Personal Care, And Beauty" Sales Originating From B2C E-Commerce, in %, 2024e & 2028f
  • Share of "Pet Products" Purchased Through B2C E-Commerce Channels, in %, 2028f
  • 5.2.1.3 B2C E-Commerce Channels
  • Channels Through Which Clothing Brands Or Products Were Discovered, in % of Clothing Buyers, September 2023
  • 5.2.1.4. B2C E-Commerce Players
  • B2C E-Commerce Trends Online Retailers Believe Will Affect Their Business the Most in 2024, in % of Online Retailers, January 2024
  • Top 10 B2C E-Commerce Sites, by Monthly Visits, in millions, November 2023
  • Top B2C E-Commerce Marketplaces, by Sales Value, in USD billion, 2023e
  • Amazon's B2C E-Commerce Sales, in USD billion, in % of Total B2C E-Commerce Sales, 2020-2025f
  • Total Value of Amazon Business Product Sales, in USD billion & Share of Amazon Business Product Sales, in % of B2B E-Commerce Site Sales, 2022e-2026f
  • Comparison of Amazon, eBay and Walmart's E-Commerce Marketplaces, July 2023
  • 5.2.1.5. Mobile Commerce
  • Retail M-Commerce Sales, in USD billion, in % of Total Retail E-Commerce Sales, 2022-2027f
  • Share of Retail M-Commerce Making Up Total Retail E-Commerce Sales, in %, 2023e & 2027f
  • 5.2.1.6. Omnichannel Commerce
  • Proximity Mobile Transaction Value, in USD billion, in % of Year-On-Year Change, and % of Retail & Food Services, 2020-2027f
  • Click-And-Collect Sales Value, in USD billion, in % of Year-On-Year Change, and % of Retail E-Commerce Sales Value, 2020-2026f
  • Digital-Influenced Retail Sales Value, in USD trillion, 2022e & 2027f
  • Digital-Influenced Retail Sales Value, by Channel, in USD trillion, 2027f
  • Share of Digital-Influenced Retail Sales Making Up Total Retail Sales, in %, 2027f
  • Retailers Spending on Omnichannel Retail Solutions, in USD billion, 2022 & 2030f*
  • Retailers' Planned Innovations For Omnichannel Retail, in % of Retailers, June 2023
  • Share of Omnichannel Consumer Data Adoption, by Retail Segments, in %, June 2023
  • 5.2.1.7. Social Commerce
  • Social Commerce Market Overview, April 2024
  • Share of Social Commerce Making Up Total B2C E-Commerce Sales, in %, 2024e
  • Social Commerce Sales, in USD billion, 2020, 2023e & 2027f
  • Social Commerce Sales Per Buyer, in USD, 2020, 2023e & 2027f
  • Number of Social Commerce Buyers, in millions, 2020, 2023e & 2027f
  • Breakdown of Social Commerce Shoppers, by Age, in %, September 2023
  • Social Networks Where Adults Are Likely to Make Purchases Directly, Gen Z vs. Total, in % of Adults, Q1 2023
  • 5.2.1.8. Luxury Recommerce
  • Resale E-Commerce Sales, in USD billion, 2023e-2027f
  • Resale Apparel Market Size, in USD billion, and Year-on-Year Change, in %, 2021-2027f
  • Fashion Online Resale Marketplace Sales, in USD billion, and Year-on-Year Change, in %, 2021e-2026f
  • Share of Secondhand Sales Originating From Online Resale, in %, 2024f
  • Share of Secondhand Apparel Making Up an Average Adult's Closet, in %, 2022 & 2032f
  • Top 10 Online Fashion Resale Brands, by Number of Resale Shop Listings, January 2023
  • 5.2.1.9. Cross Border Commerce
  • Cross-Border B2C E-Commerce Market Overview, April 2024
  • 5.2.2. Payment Innovation and Trends
  • 5.2.2.1. Payment Innovation Trends
  • Embedded Finance Transaction Value, in USD trillion, 2021 & 2026f
  • Embedded Consumer Payment Transaction Value, in USD trillion, 2021 & 2026f
  • Embedded Business-to-Business Payment Revenue, in USD billion, 2021 & 2026f
  • Revenues via Different Embedded Finance Segments, in USD billion, 2021 & 2026f
  • 5.2.2.2. Digital Payment Forecasts
  • Number of Proximity Mobile Payment Users, in millions, and Share of Total Smartphone Users, in %, 2021-2026f
  • Average Annual Proximity Mobile Payment Spending Value Per User, in USD, 2021-2026f
  • 5.2.2.3. Online Payment Trends
  • Share of Consumers Who Anticipate Increasing or Decreasing Their Use of Select Payment Method For Online Purchases in the Next 12 Months, in %, April 2023
  • Mobile Peer-to-Peer Payment Users, in millions, and Penetration Rate, in % of Smartphone Users, 2020-2027f
  • Share of Retailers Accepting International Payment Methods Such as Klarna and WeChat, in %, 2022 & 2023e
  • Share of Merchants Who Are Planning to Accept New APMs in the Next One to Three Years, in %, July 2023
  • Share of Merchants Who Recognize That Failing to Accept APMs Could Impact Sales And Revenue, in %, July 2023
  • Proximity Mobile Payment Transaction Value, in USD billion, and Year-on-Year Change, in %, 2020-2027f
  • Breakdown of Payment Methods Most Commonly Used For Purchases, in % of Population, 2022 & 2023e
  • Breakdown of Most Used Mobile Payment App/Wallet, Online vs. In-Store, in % of Adults, July 2023
  • Share of Respondents Who Use at Least One E-Wallet or Mobile Payment App For Online vs In-Store Purchases, in %, July 2023
  • Share of Respondents Identifying Top Features That Would Make Them More Comfortable When Making Online Purchases, in %, Apr. 2023
  • Share of Adults Who Used a Digital Wallet at Least Once in the Past Month, in %, February 2023
  • 5.2.2.4. POS Payment Methods
  • Share of Shoppers Who Used or Are Willing to Use Self-Checkout via Smartphone, in %, April 2023
  • Top Benefits and Challenges of Self-Checkout, in % of Shoppers, April 2023
  • Breakdown of Shoppers Who Used a Smartphone (Apple Pay or Google Pay) to Pay at a Retail Store, in %, April 2023
  • Number of Smartphone QR Code Scanners, in millions, and Penetration, in % of Smartphone Users, 2022-2026f
  • 5.2.2.5. Real-Time Payments
  • Total Number of Real-Time Transactions, in billions, 2022 & 2027f
  • Share of Companies That Use Real-Time Payments, in %, June 2022 & 2024f
  • 5.2.2.6. AI Integration in Payments
  • Overview of AI Use in B2C E-Commerce, June 2023
  • Overview of AI Use in Payments, December 2023
  • Share of Retail Decision Makers Who Feel Ready to Deploy Generative AI Technology in 2024, in %, November 2023
  • 5.2.2.7. Buy Now Pay Later
  • BNPL Payment Value, in USD billion, & Year-on-Year Change, in %, 2021-2026f
  • BNPL Users, in millions, and Penetration Rate, in % of Internet Users, 2021-2026f
  • BNPL User Penetration, by Generation, in % of Digital Buyers, 2022e & 2026f
  • Annual Growth of Online BNPL Purchase Share & BNPL Revenue, in % of Year-on-Year Growth, 2022 vs January-February 2023
  • Annua