PUBLISHER: yStats.com | PRODUCT CODE: 1193448
PUBLISHER: yStats.com | PRODUCT CODE: 1193448
North America B2C E-Commerce Delivery 2023
"In North America, Canada leads in terms of delivery speed in 2023": new yStats.com report.
The use of online grocery delivery services in North America is decreasing post-pandemic
During the pandemic online and delivery orders in the U.S. experienced a significant increase across various online delivery channels. Now, with the pandemic subsiding, in-person shopping is gaining popularity again across North America and a bigger share of U.S. consumers decreased their online grocery purchases between 2021 and 2022 when compared to the share of consumers that increased online grocery purchases in the same period. Regardless of the decreasing number of consumers purchasing groceries online, the grocery B2C delivery market in the U.S. is still forecasted to grow in the coming years.
Canada displays a faster delivery speed than the U.S.
As delivery speed remains among the main concerns of online shoppers in North America, businesses in the U.S. and Canada are trying to keep up with the demand. So far, Canada leads this race with a shorter average delivery time than the U.S. in 2022. Another area in which Canada maintains a strong position is the use of alternative delivery methods such as collections points. More online shoppers in Canada made use of collection point deliveries, with the share of Canadian collection point users being almost three-times the U.S. share.
Table of Contents
1. Management Summary
2. North America
- 2.1. Regional
- B2C E-Commerce Delivery Market Overview & Trends, September 2022
- Handling of Deliveries During Different Seasons, by Country, in % of First Attempt successful deliveries, Q1 2021 & Peak Season 2021
- Collection Point Use, by Country, in % of Parcels Delivered to Collection Points, Q1 2022
- UPS Distribution Among Top Online Stores*, by Country, in % of Online Stores, 2021e
- USPS Distribution Among Top Online Stores*, by Country, in % of Online Stores, 2021e
- FedEx Distribution Among Top Online Stores*, by Country, in % of Online Stores, 2021e
- 2.2. USA
- Share of Origin of International Shipments, in %, 2021
- Share of Parcels That Were Delivered Within Two Business Days, in %, 2021
- Share of Parcels Picked Up From Collection Points Within 24 Hours, in %, 2021
- Share of Parcels That Were Successfully Delivered at First Attempt, in %, 2021
- Share of Online Shoppers Willing to Buy More For Free Shipping, in %, 2021
- Top Factors Encouraging Internet Users to Complete an Online Purchase, incl. "Delivery", in % of Internet Users, Q3 2021
- Most Used Delivery Methods For Online Purchase in The Past Month, in % of Digital Buyers, April 2020 vs April 2021
- Most Used Method of Product Return in the Past 6 Months, in % of Digital Buyers, October 2021
- Top Fulfillment Methods That Adults Are Most Likely to Use During The Upcoming Holiday Season, in % of Respondents, October 2021
- Breakdown of Time Internet Users Typically Wait for Digitally Purchased Delivery Orders, in %, June 2022
- Click-and-Collect Sales Value, in USD billions, and Year-on-Year Change, in %, 2019-2024f
- Number of Click-and-Collect Buyers, in millions, and Year-on-Year Change, in %, 2019-2024f
- Click-And-Collect Sales, by Company, in USD billion, 2021
- Top 3 Delivery Providers Used by Online Stores, in % of Online Stores, 2021e
- Grocery Delivery B2C E-Commerce Sales Value, in USD billions, and Year-on-Year Change, in %, 2019-2025f
- Number of Online Food Delivery Platform Users, in millions, 2020 & 2021
- Top 5 Most In-Demand Digital Grocery Features, in % of Digital Grocery Users, November 2021
- 2.3. Canada
- Share of Origin of International Shipments, in %, 2022e
- Top Factors Encouraging to Complete an Online Purchase, in % of Internet Users, Q3 2021
- Top 3 Delivery Providers Used by Online Stores, in % of Online Stores, 2021e
- Number of Online Food Delivery Platform Users, in millions, 2020 & 2021
