Global Cloud-Based ITSM Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

Description

List of Tables

The global demand for Cloud-Based ITSM Market is presumed to reach the market size of nearly USD 36.5 Billion by 2032 from USD 8.19 Billion in 2023 with a CAGR of 18.06% under the study period 2024-2032.

Cloud-Based IT Service Management (ITSM) refers to the delivery of IT support and management services via cloud platforms. This approach centralizes IT functions such as incident management, service requests, and asset management, making it more accessible, scalable, and efficient. Unlike traditional on-premises ITSM, cloud-based solutions allow organizations to respond faster to issues and streamline processes with real-time data access. IT teams can collaborate seamlessly across locations, while companies benefit from reduced infrastructure costs and enhanced security. Cloud-based ITSM is especially beneficial for organizations aiming to support remote workforces, improve productivity, and increase flexibility in managing IT services.

Market Dynamics

Businesses increasingly adopt cloud-based ITSM solutions to streamline operations, reduce costs, and improve service delivery. As digital transformation becomes a priority, cloud-based ITSM provides organizations with the flexibility and scalability to handle growing IT demands. These solutions offer real-time updates, automation, and remote accessibility, making cloud-based ITSM a crucial tool for modern businesses. With remote work models becoming common, cloud-based ITSM helps companies manage distributed IT resources effectively. The demand for security and compliance features also drives cloud-based ITSM adoption as organizations seek solutions that can safeguard data while enabling efficient IT management. However, data security concerns and high dependency on the internet may challenge the Cloud-Based ITSM market growth in the coming years.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of Cloud-Based ITSM. The growth and trends of Cloud-Based ITSM industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the Cloud-Based ITSM market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Type

Configuration and Change Management
Service Portfolio Management
Reporting Analytics Management
Service Financial Management
Service Demand Management
Operations and Performance Management
Other

By Application

Banking Business
Energy, and Utilities
Travel and Hospitality Sector
Healthcare & Life Sciences
Government and Public Division
Telecommunication & IT
Education Business
Other
Regional Analysis

This section covers the regional outlook, which accentuates current and future demand for the Cloud-Based ITSM market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Cloud-Based ITSM market include BMC Software Inc., CA Technologies, ServiceNow LLC, Hewlett Packard Enterprise Company, Cherwell Software, HEAT Software USA Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

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Product Code: VMR11210904

1. PREFACE

1.1. Report Description
- 1.1.1 Objective
- 1.1.2 Target Audience
- 1.1.3 Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1 Market Research Process
- 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3. CLOUD-BASED ITSM - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Type
- 3.7.2 Market Attractiveness Analysis By Application
- 3.7.3 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1 List of Raw Materials
- 4.2.2 Raw Material Manufactures List
- 4.2.3 Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1 Direct Marketing
- 4.4.2 Indirect Marketing
- 4.4.3 Marketing Channel Development Trend

5. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY TYPE

5.1. Overview By Type
5.2. Historical and Forecast Data Analysis By Type
5.3. Configuration and Change Management Historic and Forecast Sales By Regions
5.4. Service Portfolio Management Historic and Forecast Sales By Regions
5.5. Reporting Analytics Management Historic and Forecast Sales By Regions
5.6. Service Financial Management Historic and Forecast Sales By Regions
5.7. Service Demand Management Historic and Forecast Sales By Regions
5.8. Operations and Performance Management Historic and Forecast Sales By Regions
5.9. Other Historic and Forecast Sales By Regions

6. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY APPLICATION

6.1. Overview By Application
6.2. Historical and Forecast Data Analysis By Application
6.3. Banking Business Historic and Forecast Sales By Regions
6.4. Energy, and Utilities Historic and Forecast Sales By Regions
6.5. Travel and Hospitality Sector Historic and Forecast Sales By Regions
6.6. Healthcare & Life Sciences Historic and Forecast Sales By Regions
6.7. Government and Public Division Historic and Forecast Sales By Regions
6.8. Telecommunication & IT Historic and Forecast Sales By Regions
6.9. Education Business Historic and Forecast Sales By Regions
6.10. Other Historic and Forecast Sales By Regions

7. GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY GEOGRAPHY

7.1. Regional Outlook
7.2. Introduction
7.3. North America Sales Analysis
- 7.3.1 Overview, Historic and Forecast Data Sales Analysis
- 7.3.2 North America By Segment Sales Analysis
- 7.3.3 North America By Country Sales Analysis
- 7.3.4 United States Sales Analysis
- 7.3.5 Canada Sales Analysis
- 7.3.6 Mexico Sales Analysis
7.4. Europe Sales Analysis
- 7.4.1 Overview, Historic and Forecast Data Sales Analysis
- 7.4.2 Europe By Segment Sales Analysis
- 7.4.3 Europe By Country Sales Analysis
- 7.4.4 United Kingdom Sales Analysis
- 7.4.5 France Sales Analysis
- 7.4.6 Germany Sales Analysis
- 7.4.7 Italy Sales Analysis
- 7.4.8 Russia Sales Analysis
- 7.4.9 Rest Of Europe Sales Analysis
7.5. Asia Pacific Sales Analysis
- 7.5.1 Overview, Historic and Forecast Data Sales Analysis
- 7.5.2 Asia Pacific By Segment Sales Analysis
- 7.5.3 Asia Pacific By Country Sales Analysis
- 7.5.4 China Sales Analysis
- 7.5.5 India Sales Analysis
- 7.5.6 Japan Sales Analysis
- 7.5.7 South Korea Sales Analysis
- 7.5.8 Australia Sales Analysis
- 7.5.9 South East Asia Sales Analysis
- 7.5.10 Rest Of Asia Pacific Sales Analysis
7.6. Latin America Sales Analysis
- 7.6.1 Overview, Historic and Forecast Data Sales Analysis
- 7.6.2 Latin America By Segment Sales Analysis
- 7.6.3 Latin America By Country Sales Analysis
- 7.6.4 Brazil Sales Analysis
- 7.6.5 Argentina Sales Analysis
- 7.6.6 Peru Sales Analysis
- 7.6.7 Chile Sales Analysis
- 7.6.8 Rest of Latin America Sales Analysis
7.7. Middle East & Africa Sales Analysis
- 7.7.1 Overview, Historic and Forecast Data Sales Analysis
- 7.7.2 Middle East & Africa By Segment Sales Analysis
- 7.7.3 Middle East & Africa By Country Sales Analysis
- 7.7.4 Saudi Arabia Sales Analysis
- 7.7.5 UAE Sales Analysis
- 7.7.6 Israel Sales Analysis
- 7.7.7 South Africa Sales Analysis
- 7.7.8 Rest Of Middle East And Africa Sales Analysis

8. COMPETITIVE LANDSCAPE OF THE CLOUD-BASED ITSM COMPANIES

8.1. Cloud-Based ITSM Market Competition
8.2. Partnership/Collaboration/Agreement
8.3. Merger And Acquisitions
8.4. New Product Launch
8.5. Other Developments

9. COMPANY PROFILES OF CLOUD-BASED ITSM INDUSTRY

9.1. Top Companies Market Share Analysis
9.2. Market Concentration Rate
9.3. BMC Software Inc.
- 9.3.1 Company Overview
- 9.3.2 Company Revenue
- 9.3.3 Products
- 9.3.4 Recent Developments
9.4. CA Technologies
- 9.4.1 Company Overview
- 9.4.2 Company Revenue
- 9.4.3 Products
- 9.4.4 Recent Developments
9.5. ServiceNow LLC
- 9.5.1 Company Overview
- 9.5.2 Company Revenue
- 9.5.3 Products
- 9.5.4 Recent Developments
9.6. Hewlett Packard Enterprise Company
- 9.6.1 Company Overview
- 9.6.2 Company Revenue
- 9.6.3 Products
- 9.6.4 Recent Developments
9.7. Cherwell Software
- 9.7.1 Company Overview
- 9.7.2 Company Revenue
- 9.7.3 Products
- 9.7.4 Recent Developments
9.8. HEAT Software USA Inc
- 9.8.1 Company Overview
- 9.8.2 Company Revenue
- 9.8.3 Products
- 9.8.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies