PUBLISHER: The Business Research Company | PRODUCT CODE: 1695060
PUBLISHER: The Business Research Company | PRODUCT CODE: 1695060
Social work case management software refers to specialized solutions designed to aid social workers and human service organizations in automating manual tasks, managing cases, prioritizing tasks, scheduling appointments, and securely sharing confidential information across social services. This software streamlines service delivery, improves client outcomes, and fosters collaboration and accountability within the social work profession.
The primary types of social work case management software include basic, standard, and senior versions. Basic software provides essential features for organizing and monitoring client data and interactions, suitable for smaller organizations or those with simpler requirements. These solutions are available in both on-premise and cloud-based deployment options, catering to small and medium-sized enterprises, as well as larger enterprises across various sectors such as missions, community organizations, museums, hospital medical centers, international aid organizations, animal protection organizations, and others.
The social work case management software market research report is one of a series of new reports from The Business Research Company that provides social work case management software market statistics, including social work case management software industry global market size, regional shares, competitors with social work case management software market share, detailed social work case management software market segments, market trends, and opportunities, and any further data you may need to thrive in the social work case management software industry. This social work case management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The social work case management software market size has grown rapidly in recent years. It will grow from $12.73 billion in 2024 to $14.91 billion in 2025 at a compound annual growth rate (CAGR) of 17.2%. The growth in the historic period can be attributed to data management, regulatory compliance, workflow optimization, integration capabilities, customization and flexibility.
The social work case management software market size is expected to see rapid growth in the next few years. It will grow to $27.74 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to continued emphasis on user experience and training, predictive analytics for early intervention, mobile-first solutions, telehealth and virtual care integration. Major trends in the forecast period include user-centric design and experience, integration of social determinants of health (SDOH) data, enhanced data security and privacy measures, focus on predictive analytics and ai, integration of telehealth and remote care.
The increasing demand for professional social work services is set to drive the growth of the social work case management software market. Professional social work services encompass specialized interventions, support, and assistance provided by trained and licensed social workers to individuals, families, groups, and communities. This growing demand for professional social work services is fueled by shifting demographics, heightened awareness of mental health issues, and the need for tailored support to effectively address complex social challenges. Social work case management software offers solutions to streamline workflows, automate repetitive tasks, and enhance efficiency for social workers. By digitizing case management processes, these software solutions enable social workers to allocate more time to direct client care and intervention, thereby maximizing their impact. For example, data from the US Bureau of Labour Statistics projects a 12% growth in the employment of social workers from 2020 to 2030, reflecting the escalating demand for their services and the corresponding need for efficient case management tools.
Major players in the social work case management software market are focusing on developing advanced case management solutions to improve efficiency, enhance client outcomes, streamline workflows, and foster better communication and collaboration among social workers, clients, and other stakeholders. These case management solutions are comprehensive systems designed to manage and track cases or incidents throughout their lifecycle. They are widely used across various industries, including healthcare, legal, social services, and customer service. For example, in June 2024, Brandwatch, a UK-based software company, introduced a new feature called Case Management to enhance social customer care capabilities. This tool allows team members to collaborate more effectively by assigning cases, delegating tasks, and maintaining communication within the platform, ensuring all parties are kept informed about the status of customer inquiries.
In August 2022, Kofax, a US-based provider of intelligent automation software for digital workflow transformation, bolstered its position in the market through the acquisition of Ephesoft Inc. This strategic move aimed to expand Kofax's portfolio of intelligent document processing (IDP) solutions and strengthen its go-to-market channels. Ephesoft Inc., a US-based company specializing in intelligent document processing systems, data enrichment solutions, and case management software, complements Kofax's offerings and enhances its capabilities in addressing the evolving needs of social work case management.
Major companies operating in the social work case management software market are Simon Solutions, Next-Step Software, Form.Com, Crucial Data Solutions, Exponent Partners, Nintex, C Incpture, Castor EDC, GoCanvas, Medrio, Ephesoft, RedMane Technology, Docuphase, CaseWorthy, Eccovia Solution, AtEvent, Athena Software, Spatial Networks, KaleidaCare Management Solution, OpenClinica, ProntoForms, Civicore Case Management, Sumac Software, OnlineCRF, Providersoft
North America was the largest region in the social work case management software market in 2024. The regions covered in the social work case management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
The countries covered in the social work case management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The social work case management software market includes revenues earned by entities through resource referral and coordination, communication and collaboration tools, scheduling and appointment management, client data management, and case management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Social Work Case Management Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on social work case management software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for social work case management software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The social work case management software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.