Emotional AI Global Market Report 2025

Description

Emotional AI represents a subset of artificial intelligence designed to analyze, respond to, and simulate human emotions. Employing various techniques, it senses, learns about, and interacts with human emotional experiences through methods such as sentiment analysis, voice emotion AI, facial movement analysis, and biometric sensing.

The primary components of emotional AI are software and services. Software comprises a set of instructions or programs enabling a computer system to execute specific tasks, incorporating tools such as facial recognition, speech and voice recognition, and gesture and posture recognition. This is particularly relevant in both large enterprises and small and medium-sized enterprises. Emotional AI finds application across various sectors, including banking, financial services and insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, government, media and entertainment, automotive, and other diverse domains.

The emotional AI market research report is one of a series of new reports from The Business Research Company that provides emotional AI market statistics, including emotional AI industry global market size, regional shares, competitors with an emotional AI market share, detailed emotional AI market segments, market trends and opportunities, and any further data you may need to thrive in the emotional AI industry. This emotional AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The emotional ai market size has grown strongly in recent years. It will grow from $30.02 billion in 2024 to $32.91 billion in 2025 at a compound annual growth rate (CAGR) of 9.6%. The growth in the historic period can be attributed to increased competitive pressure, market uncertainties, efficiency and productivity gains, customer-centric focus, adoption of devops practices.

The emotional ai market size is expected to see strong growth in the next few years. It will grow to $47.54 billion in 2029 at a compound annual growth rate (CAGR) of 9.6%. The growth in the forecast period can be attributed to focus on employee experience, regulatory changes and compliance, integration with business strategy, rapid market changes, resilience planning. Major trends in the forecast period include cybersecurity concerns, continuous evolution of technology, globalization and remote collaboration, digital transformation initiatives, leveraging agile tools and technologies.

The growing demand for an enhanced customer experience (CX) is expected to drive the expansion of the emotional AI market. CX encompasses the total interactions and perceptions that customers have with a brand throughout their journey, from initial contact through to post-purchase support. As businesses strive to differentiate themselves and foster brand loyalty, there is an increasing emphasis on delivering seamless, personalized experiences that meet or exceed consumer expectations. Emotional AI supports this goal by analyzing customer emotions in real time, enabling brands to create more empathetic, resonant, and customized interactions. For instance, in a June 2022 survey by Verint, a US-based customer engagement solutions company, 39% of over 2,000 US consumers indicated they would discourage others from buying from a company after a poor experience, 64% had already stopped doing business with such brands, and 79% of respondents under 45 agreed that a good digital experience was very important. This data underscores the critical role of emotional AI in enhancing CX, which in turn is driving growth in this market.

Prominent entities in the emotional AI market are strategically directing their efforts towards developing solutions that personalize the customer experience by catering to emotional needs. In a notable example, in September 2023, AB Tasty, a France-based software development company, introduced EmotionsAI, an AI tool designed to detect users' emotional needs. This innovative technology enables brands to personalize customer experiences by understanding the emotional needs of their customers. It categorizes visitors into ten segments based on their interactions with a business website. These features collectively empower brands to comprehend and address the emotional needs of their visitors, thereby enhancing customer experiences and potentially increasing conversion rates and revenue.

In February 2023, Uniphore, a US-based automation technology company, completed the acquisition of Hexagone for an undisclosed amount. This strategic move positions Uniphore to potentially offer more comprehensive solutions, integrating emotion recognition and analysis into their conversational service automation platform. Hexagone, a France-based emotional AI company, specializes in leveraging voice, visual, and text-based data to provide AI-derived insights.

Major companies operating in the emotional AI market report are Apple Inc., Alphabet Inc., Microsoft Corporation, Sony Group Corporation, Panasonic Corporation, Intel Corporation, International Business Machines Corporation (IBM), Latent View Analytics Ltd., Nvidia Corporation, NEC Corporation, Baidu Inc., UiPath Inc., Cogito Corporation, Tobii Technology AB, Gorilla Technology Group, Noldus Information Technology, Entropic Technologies, Affectiva Inc., Realeyes OU, Lexalytics Inc., Beyond Verbal Communication Ltd., iMotions A/S, Sentiance NV, NuraLogix Corporation, NVISO Inc., Kairos AR Inc., Sensum, MetaSoul Inc

North America was the largest region in the emotional AI market in 2024. The regions covered in the emotional AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the emotional AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The emotional AI market includes revenues earned by entities by providing services such as virtual assistants with emotional intelligence, sentiment analysis, emotionally aware content creation, entertainment, and gaming. The market value includes the value of related goods sold by the service provider or included within the service offering. The emotional AI market consists of sales of sentiment analysis tools, emotionally intelligent chatbots, biometric wearables and emotionally responsive robots. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Emotional AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on emotional ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for emotional ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The emotional ai market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Software; Service
2) By Tools: Facial Recognition; Speech And Voice Recognition; Gesture And Posture Recognition
3) By Enterprise Size: Large Enterprises; Small And Medium-Sized Enterprises
4) By Application: Banking Financial Services And Insurance (BFSI); Healthcare; IT And Telecommunication; Retail And E-commerce; Government; Media And Entertainment; Automotive; Other Applications
Subsegments:
1) By Software: Emotion Recognition Software; Sentiment Analysis Tools; Facial Recognition Software; Speech And Voice Analysis Software
2) By Service: Consulting Services; Integration Services; Support And Maintenance Services; Training And Development Services
Companies Mentioned: Apple Inc.; Alphabet Inc.; Microsoft Corporation; Sony Group Corporation; Panasonic Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r28006

1. Executive Summary

2. Emotional AI Market Characteristics

3. Emotional AI Market Trends And Strategies

4. Emotional AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Emotional AI Growth Analysis And Strategic Analysis Framework

5.1. Global Emotional AI PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Emotional AI Market Growth Rate Analysis
5.4. Global Emotional AI Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Emotional AI Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Emotional AI Total Addressable Market (TAM)

6. Emotional AI Market Segmentation

6.1. Global Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software
Service
6.2. Global Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Facial Recognition
Speech And Voice Recognition
Gesture And Posture Recognition
6.3. Global Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Large Enterprises
Small And Medium-Sized Enterprises
6.4. Global Emotional AI Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking Financial Services And Insurance (BFSI)
Healthcare
IT And Telecommunication
Retail And E-commerce
Government
Media And Entertainment
Automotive
Other Applications
6.5. Global Emotional AI Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Emotion Recognition Software
Sentiment Analysis Tools
Facial Recognition Software
Speech And Voice Analysis Software
6.6. Global Emotional AI Market, Sub-Segmentation Of Service, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Consulting Services
Integration Services
Support And Maintenance Services
Training And Development Services

7. Emotional AI Market Regional And Country Analysis

7.1. Global Emotional AI Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Emotional AI Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Emotional AI Market

8.1. Asia-Pacific Emotional AI Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Emotional AI Market

9.1. China Emotional AI Market Overview
9.2. China Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Emotional AI Market

10.1. India Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Emotional AI Market

11.1. Japan Emotional AI Market Overview
11.2. Japan Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Emotional AI Market

12.1. Australia Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Emotional AI Market

13.1. Indonesia Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Emotional AI Market

14.1. South Korea Emotional AI Market Overview
14.2. South Korea Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Emotional AI Market

15.1. Western Europe Emotional AI Market Overview
15.2. Western Europe Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Emotional AI Market

16.1. UK Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Emotional AI Market

17.1. Germany Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Emotional AI Market

18.1. France Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Emotional AI Market

19.1. Italy Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Emotional AI Market

20.1. Spain Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Emotional AI Market

21.1. Eastern Europe Emotional AI Market Overview
21.2. Eastern Europe Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Emotional AI Market

22.1. Russia Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Emotional AI Market

23.1. North America Emotional AI Market Overview
23.2. North America Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Emotional AI Market

24.1. USA Emotional AI Market Overview
24.2. USA Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Emotional AI Market

25.1. Canada Emotional AI Market Overview
25.2. Canada Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Emotional AI Market

26.1. South America Emotional AI Market Overview
26.2. South America Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Emotional AI Market

27.1. Brazil Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Emotional AI Market

28.1. Middle East Emotional AI Market Overview
28.2. Middle East Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Emotional AI Market

29.1. Africa Emotional AI Market Overview
29.2. Africa Emotional AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Emotional AI Market, Segmentation By Tools, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Emotional AI Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Emotional AI Market Competitive Landscape And Company Profiles

30.1. Emotional AI Market Competitive Landscape
30.2. Emotional AI Market Company Profiles
- 30.2.1. Apple Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Sony Group Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. Panasonic Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Emotional AI Market Other Major And Innovative Companies

31.1. Intel Corporation
31.2. International Business Machines Corporation (IBM)
31.3. Latent View Analytics Ltd.
31.4. Nvidia Corporation
31.5. NEC Corporation
31.6. Baidu Inc.
31.7. UiPath Inc.
31.8. Cogito Corporation
31.9. Tobii Technology AB
31.10. Gorilla Technology Group
31.11. Noldus Information Technology
31.12. Entropic Technologies
31.13. Affectiva Inc.
31.14. Realeyes OU
31.15. Lexalytics Inc.

32. Global Emotional AI Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Emotional AI Market

34. Recent Developments In The Emotional AI Market

35. Emotional AI Market High Potential Countries, Segments and Strategies

35.1 Emotional AI Market In 2029 - Countries Offering Most New Opportunities
35.2 Emotional AI Market In 2029 - Segments Offering Most New Opportunities
35.3 Emotional AI Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer