Banking Customer Relationship Management (CRM) Software Global Market Report 2024

Description

Banking customer relationship management (CRM) software is a specialized system designed to assist financial institutions in managing their interactions with both current and potential customers. This software helps banks streamline and enhance customer service, improve customer retention, and boost sales growth by centralizing and analyzing customer data.

The main offerings of banking CRM software include solutions and services. Banking CRM software solutions are comprehensive sets of tools and applications specifically designed for financial institutions to handle customer relationships. These solutions can be deployed either on-premises or in the cloud. They are used in various applications, including customer service, customer experience management, CRM analytics, marketing automation, salesforce automation, and more.

The banking customer relationship management (CRM) software market research report is one of a series of new reports from The Business Research Company that provides banking customer relationship management (CRM) software market statistics, including banking customer relationship management (CRM) software industry global market size, regional shares, competitors with a banking customer relationship management (CRM) software market share, detailed banking customer relationship management (CRM) software market segments, market trends, and opportunities, and any further data you may need to thrive in the banking customer relationship management (CRM) software industry. This banking customer relationship management (CRM) software research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The banking customer relationship management (CRM) software market size has grown rapidly in recent years. It will grow from $13.13 billion in 2023 to $15.40 billion in 2024 at a compound annual growth rate (CAGR) of 17.3%. The growth during the historic period can be attributed to a rising demand for self-service banking, a greater need for automated customer insights software, an increase in demand for cloud solutions, higher investment in research and development initiatives, and a growing desire for enhanced customer service.

The banking customer relationship management (CRM) software market size is expected to see rapid growth in the next few years. It will grow to $29.39 billion in 2028 at a compound annual growth rate (CAGR) of 17.5%. The growth anticipated during the forecast period can be attributed to the increasing demand for products from small and medium-sized businesses, the rise of competitors in the customer relationship management (CRM) software industry, a greater use of internet banking, the growing digitalization of the banking sector, and the rising popularity of mobile banking. Major trends for this period include advancements in technology, the development of digital technology, innovative product offerings, the incorporation of artificial intelligence (AI) and machine learning (ML), the integration of advanced analytics and business intelligence (BI) tools, and the use of blockchain technology in CRM systems.

The expansion of online banking services is anticipated to drive growth in the banking customer relationship management (CRM) software market. Online banking provides a convenient and efficient means for customers to manage their finances and conduct various banking transactions electronically through secure online platforms. The increasing prominence of online banking is attributed to its convenience, security, and easy access to a broad range of financial services. Banking CRM software is designed to manage and analyze customer interactions and data across digital channels, thereby enhancing customer service, personalizing experiences, and improving operational efficiency. For example, in July 2024, Worldmetrics, a UK-based organization, reported that online banking transactions totaled $9.8 billion in 2024 and are projected to grow to $161.6 billion by 2028. Thus, the rise in online banking services is propelling the growth of the banking CRM software market.

Leading companies in the banking CRM software market are incorporating artificial intelligence (AI) to enhance the efficiency of transaction dispute management. AI integration can significantly improve efficiency by automating the detection and resolution of disputes. AI algorithms analyze transaction data to identify patterns and anomalies, facilitating quicker and more accurate identification of fraudulent activities or errors. For instance, in June 2024, Salesforce, a US-based cloud computing company, introduced new AI-driven features aimed at boosting transaction dispute management efficiency for banks. These features include AI-powered Transaction Dispute Management, which streamlines the dispute resolution process from initiation to conclusion, and Einstein Copilot Banking Actions, an AI assistant that automates tasks and enhances communication with customers and stakeholders. These tools integrate banking transaction data with Salesforce customer information, reducing manual tasks and errors while improving customer interactions.

In July 2024, Infor, a US-based provider of enterprise software solutions, acquired Acumen for an undisclosed amount. This acquisition is intended to enhance Infor's offerings in innovative enterprise software solutions, supporting digital transformation across various industries. Acumen is a US-based company specializing in banking CRM software.

Major companies operating in the banking customer relationship management (CRM) software market are Microsoft Corporation, Oracle Corporation, Salesforce Inc., Fiserv Inc., Infor Global Solutions, Sage Group, Genesys Cloud Services Inc., HubSpot Inc., Zoho Corporation, Pegasystems Inc., Temenos AG, Acidaes Solutions Private Limited (CRMNEXT), Creatio, SAP SE, Doxim Inc., SugarCRM Inc., Kapture CX, NexJ Systems Inc., Leadsquared Inc., Claritysoft LLC, Liferay Inc.

North America was the largest region in the banking customer relationship management (CRM) software market in 2023. The regions covered in the banking customer relationship management (CRM) software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the banking customer relationship management (CRM) software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The banking customer relationship management (CRM) software market includes revenues earned by entities by providing customer data management, sales management, customer service and support, and integration capabilities. The market value includes the value of related goods sold by the service provider or included within the service offering. The banking CRM software market also consists of sales of financial CRM, social CRM, and mobile CRM. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Banking Customer Relationship Management (CRM) Software Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on banking customer relationship management (CRM) software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Where is the largest and fastest growing market for banking customer relationship management (CRM) software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The banking customer relationship management (CRM) software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Offering: Solution; Services
2) By Deployment Mode: On-Premises; Cloud
3) By Application: Customer Service; Customer Experience Management; Customer Relationship Management (CRM) Analytics; Marketing Automation; Salesforce Automation; Other Applications
Companies Mentioned: Microsoft Corporation; Oracle Corporation; Salesforce Inc.; Fiserv Inc.; Infor Global Solutions
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r19558

1. Executive Summary

2. Banking Customer Relationship Management (CRM) Software Market Characteristics

3. Banking Customer Relationship Management (CRM) Software Market Trends And Strategies

4. Banking Customer Relationship Management (CRM) Software Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Banking Customer Relationship Management (CRM) Software Market Size and Growth

5.1. Global Banking Customer Relationship Management (CRM) Software Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Banking Customer Relationship Management (CRM) Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Banking Customer Relationship Management (CRM) Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Banking Customer Relationship Management (CRM) Software Market Segmentation

6.1. Global Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solution
Services
6.2. Global Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
On-Premises
Cloud
6.3. Global Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Customer Service
Customer Experience Management
Customer Relationship Management (CRM) Analytics
Marketing Automation
Salesforce Automation
Other Applications

7. Banking Customer Relationship Management (CRM) Software Market Regional And Country Analysis

7.1. Global Banking Customer Relationship Management (CRM) Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Banking Customer Relationship Management (CRM) Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Banking Customer Relationship Management (CRM) Software Market

8.1. Asia-Pacific Banking Customer Relationship Management (CRM) Software Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Banking Customer Relationship Management (CRM) Software Market

9.1. China Banking Customer Relationship Management (CRM) Software Market Overview
9.2. China Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Banking Customer Relationship Management (CRM) Software Market

10.1. India Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Banking Customer Relationship Management (CRM) Software Market

11.1. Japan Banking Customer Relationship Management (CRM) Software Market Overview
11.2. Japan Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Banking Customer Relationship Management (CRM) Software Market

12.1. Australia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Banking Customer Relationship Management (CRM) Software Market

13.1. Indonesia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Banking Customer Relationship Management (CRM) Software Market

14.1. South Korea Banking Customer Relationship Management (CRM) Software Market Overview
14.2. South Korea Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Banking Customer Relationship Management (CRM) Software Market

15.1. Western Europe Banking Customer Relationship Management (CRM) Software Market Overview
15.2. Western Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Banking Customer Relationship Management (CRM) Software Market

16.1. UK Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Banking Customer Relationship Management (CRM) Software Market

17.1. Germany Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Banking Customer Relationship Management (CRM) Software Market

18.1. France Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Banking Customer Relationship Management (CRM) Software Market

19.1. Italy Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Banking Customer Relationship Management (CRM) Software Market

20.1. Spain Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Banking Customer Relationship Management (CRM) Software Market

21.1. Eastern Europe Banking Customer Relationship Management (CRM) Software Market Overview
21.2. Eastern Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Banking Customer Relationship Management (CRM) Software Market

22.1. Russia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Banking Customer Relationship Management (CRM) Software Market

23.1. North America Banking Customer Relationship Management (CRM) Software Market Overview
23.2. North America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Banking Customer Relationship Management (CRM) Software Market

24.1. USA Banking Customer Relationship Management (CRM) Software Market Overview
24.2. USA Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Banking Customer Relationship Management (CRM) Software Market

25.1. Canada Banking Customer Relationship Management (CRM) Software Market Overview
25.2. Canada Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Banking Customer Relationship Management (CRM) Software Market

26.1. South America Banking Customer Relationship Management (CRM) Software Market Overview
26.2. South America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Banking Customer Relationship Management (CRM) Software Market

27.1. Brazil Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Banking Customer Relationship Management (CRM) Software Market

28.1. Middle East Banking Customer Relationship Management (CRM) Software Market Overview
28.2. Middle East Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Banking Customer Relationship Management (CRM) Software Market

29.1. Africa Banking Customer Relationship Management (CRM) Software Market Overview
29.2. Africa Banking Customer Relationship Management (CRM) Software Market, Segmentation By Offering, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Banking Customer Relationship Management (CRM) Software Market, Segmentation By Deployment Mode, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Banking Customer Relationship Management (CRM) Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Banking Customer Relationship Management (CRM) Software Market Competitive Landscape And Company Profiles

30.1. Banking Customer Relationship Management (CRM) Software Market Competitive Landscape
30.2. Banking Customer Relationship Management (CRM) Software Market Company Profiles
- 30.2.1. Microsoft Corporation
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. Oracle Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Salesforce Inc.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Fiserv Inc.
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Infor Global Solutions
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Banking Customer Relationship Management (CRM) Software Market Other Major And Innovative Companies

31.1. Sage Group
31.2. Genesys Cloud Services Inc.
31.3. HubSpot Inc.
31.4. Zoho Corporation
31.5. Pegasystems Inc.
31.6. Temenos AG
31.7. Acidaes Solutions Private Limited (CRMNEXT)
31.8. Creatio
31.9. SAP SE
31.10. Doxim Inc.
31.11. SugarCRM Inc.
31.12. Kapture CX
31.13. NexJ Systems Inc.
31.14. Leadsquared Inc.
31.15. Claritysoft LLC

32. Global Banking Customer Relationship Management (CRM) Software Market Competitive Benchmarking

33. Global Banking Customer Relationship Management (CRM) Software Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Banking Customer Relationship Management (CRM) Software Market

35. Banking Customer Relationship Management (CRM) Software Market Future Outlook and Potential Analysis

35.1 Banking Customer Relationship Management (CRM) Software Market In 2028 - Countries Offering Most New Opportunities
35.2 Banking Customer Relationship Management (CRM) Software Market In 2028 - Segments Offering Most New Opportunities
35.3 Banking Customer Relationship Management (CRM) Software Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer