Cloud IT Service Management (ITSM) Global Market Report 2024

Description

Cloud IT service management (ITSM) involves utilizing cloud-based solutions and tools to implement and oversee IT service delivery. It encompasses all aspects of designing, creating, delivering, supporting, and managing the lifecycle of IT services. These solutions offer on-demand self-service, resource pooling, and measured service.

The primary components of cloud ITSM consist of solutions and services. Cloud ITSM solutions are software platforms delivered via the cloud, facilitating comprehensive IT service management for organizations. These solutions are deployed through public, private, and hybrid clouds, catering to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find application in configuration management, performance management, network management, database management systems, and other areas, serving diverse end-users such as banking, financial services, and insurance, information technology and telecommunication, retail, healthcare, and others.

The cloud IT service management (ITSM) market research report is one of a series of new reports from The Business Research Company that provides cloud IT service management (ITSM) statistics, including cloud IT service management (ITSM) global market size, regional shares, competitors with a cloud IT service management (ITSM) share, detailed cloud IT service management (ITSM) market segments, market trends and opportunities, and any further data you may need to thrive in the cloud IT service management (ITSM) industry. This cloud IT service management (ITSM) research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $7.89 billion in 2023 to $9.21 billion in 2024 at a compound annual growth rate (CAGR) of 16.7%. The growth observed in the historic period can be credited to several factors, including an increased demand for scalable and cost-effective IT service management solutions. Additionally, there was a rise in demand for ITSM solutions within government and education sectors, as well as in industries such as travel, hospitality, healthcare, and IT and telecommunication.

The cloud IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $17.16 billion in 2028 at a compound annual growth rate (CAGR) of 16.9%. The growth in the forecast period can be attributed to the increasing adoption of remote work practices, a heightened demand for cloud services within the IT industry, and a growing need for automation services in business processes. Furthermore, the concept of bring-your-own-device (BYOD) is gaining traction, contributing to the demand for efficient IT operations execution. Major trends expected in the forecast period encompass the widespread adoption of cloud technologies across industries, the continued development of IT infrastructure, increased investments by various operators, the integration of artificial intelligence (AI) into ITSM solutions, and rising demand for cloud-based IT service management software solutions.

The trend toward remote work is anticipated to drive growth in the cloud IT service management (ITSM) market. Remote work involves employees performing tasks away from the traditional office setting, utilizing technologies such as laptops, smartphones, and video conferencing tools. This shift is spurred by technological advancements, evolving attitudes toward work-life balance, and the pandemic expediting flexible work arrangements. Cloud ITSM solutions offer tools and technologies ensuring smooth operations, heightened security, and an enhanced user experience for remote workers. For instance, a Census Bureau article noted a significant increase in remote workers in 2021, with approximately 27.6 million people primarily working from home, constituting 17.9% of the workforce. This surge in remote work is a key driver behind the growth of the cloud ITSM market.

Leading companies in the cloud ITSM sector are actively developing AI-driven data platforms to optimize resource allocation and enhance customer experiences. These platforms integrate artificial intelligence and machine learning technologies to improve the efficiency, accuracy, and efficacy of IT service management processes. For example, in May 2023, IBM unveiled Watsonx, a cloud-based platform designed to empower enterprises with end-to-end AI capabilities, including AI development, data management, and governance. Such initiatives reflect a broader industry focus on leveraging AI to drive innovation and efficiency in IT service management.

In January 2021, Ivanti, a US-based IT software company, completed the acquisition of Cherwell Software. This strategic move is expected to bring significant scale, cross-selling opportunities, and expanded capabilities to Ivanti's customer base across unified endpoint management, zero-trust security, and enterprise service management. Cherwell Software, another US-based company, specializes in cloud IT management services, making it a valuable addition to Ivanti's portfolio.

Major companies operating in the cloud IT service management (ITSM) market are Amazon.com Inc., International Business Machines Corporation, Broadcom Inc., Hewlett Packard Enterprise Company, Salesforce Inc., ServiceNow Inc., OpenText Corp., Splunk Inc., Citrix Systems Inc., Atlassian, Micro Focus International PLC, BMC Software Inc., Zendesk Inc., Ivanti Inc., ManageEngine, Zoho Corpoation Pvt. Ltd., Cherwell Software LLC, Freshworks Inc., Icertis Inc., EasyVista Inc., Axios Systems PLC, SysAid Technologies Ltd., InvGate Inc., CA Technologies Inc., Sunrise Software Ltd.

North America was the largest region in the cloud IT service management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cloud IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, training and certification programs, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud IT service management (ITSM) market also includes sales of problem management tools, configuration management tools, and orchestration tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Where is the largest and fastest growing market for cloud IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The cloud IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Solution; Services
2) By Deployment: Public Cloud; Private Cloud; Hybrid Cloud
3) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
4) By Application: Configuration Management; Performance Management; Network Management; Database Management System; Other Applications
5) By End-User Industry: Banking, Financial Services, And Insurance; Information Technology And Telecommunication; Retail; Healthcare; Other End-User Industries
Companies Mentioned: Amazon.com Inc.; International Business Machines Corporation; Broadcom Inc.; Hewlett Packard Enterprise Company; Salesforce Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r18569

1. Executive Summary

2. Cloud IT Service Management (ITSM) Market Characteristics

3. Cloud IT Service Management (ITSM) Market Trends And Strategies

4. Cloud IT Service Management (ITSM) Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Cloud IT Service Management (ITSM) Market Size and Growth

5.1. Global Cloud IT Service Management (ITSM) Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Cloud IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Cloud IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Cloud IT Service Management (ITSM) Market Segmentation

6.1. Global Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solution
Services
6.2. Global Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Public Cloud
Private Cloud
Hybrid Cloud
6.3. Global Cloud IT Service Management (ITSM) Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small And Medium Enterprises (SMEs)
Large Enterprises
6.4. Global Cloud IT Service Management (ITSM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Configuration Management
Performance Management
Network Management
Database Management System
Other Applications
6.5. Global Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, Financial Services, And Insurance
Information Technology And Telecommunication
Retail
Healthcare
Other End-User Industries

7. Cloud IT Service Management (ITSM) Market Regional And Country Analysis

7.1. Global Cloud IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Cloud IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Cloud IT Service Management (ITSM) Market

8.1. Asia-Pacific Cloud IT Service Management (ITSM) Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Cloud IT Service Management (ITSM) Market

9.1. China Cloud IT Service Management (ITSM) Market Overview
9.2. China Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Cloud IT Service Management (ITSM) Market

10.1. India Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Cloud IT Service Management (ITSM) Market

11.1. Japan Cloud IT Service Management (ITSM) Market Overview
11.2. Japan Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Cloud IT Service Management (ITSM) Market

12.1. Australia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Cloud IT Service Management (ITSM) Market

13.1. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Cloud IT Service Management (ITSM) Market

14.1. South Korea Cloud IT Service Management (ITSM) Market Overview
14.2. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Cloud IT Service Management (ITSM) Market

15.1. Western Europe Cloud IT Service Management (ITSM) Market Overview
15.2. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Cloud IT Service Management (ITSM) Market

16.1. UK Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Cloud IT Service Management (ITSM) Market

17.1. Germany Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Cloud IT Service Management (ITSM) Market

18.1. France Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Cloud IT Service Management (ITSM) Market

19.1. Italy Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Cloud IT Service Management (ITSM) Market

20.1. Spain Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Cloud IT Service Management (ITSM) Market

21.1. Eastern Europe Cloud IT Service Management (ITSM) Market Overview
21.2. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Cloud IT Service Management (ITSM) Market

22.1. Russia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Cloud IT Service Management (ITSM) Market

23.1. North America Cloud IT Service Management (ITSM) Market Overview
23.2. North America Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Cloud IT Service Management (ITSM) Market

24.1. USA Cloud IT Service Management (ITSM) Market Overview
24.2. USA Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Cloud IT Service Management (ITSM) Market

25.1. Canada Cloud IT Service Management (ITSM) Market Overview
25.2. Canada Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Cloud IT Service Management (ITSM) Market

26.1. South America Cloud IT Service Management (ITSM) Market Overview
26.2. South America Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Cloud IT Service Management (ITSM) Market

27.1. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Cloud IT Service Management (ITSM) Market

28.1. Middle East Cloud IT Service Management (ITSM) Market Overview
28.2. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Cloud IT Service Management (ITSM) Market

29.1. Africa Cloud IT Service Management (ITSM) Market Overview
29.2. Africa Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Cloud IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

30.1. Cloud IT Service Management (ITSM) Market Competitive Landscape
30.2. Cloud IT Service Management (ITSM) Market Company Profiles
- 30.2.1. Amazon.com Inc.
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. International Business Machines Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Broadcom Inc.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Hewlett Packard Enterprise Company
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Salesforce Inc.
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Cloud IT Service Management (ITSM) Market Other Major And Innovative Companies

31.1. ServiceNow Inc.
31.2. OpenText Corp.
31.3. Splunk Inc.
31.4. Citrix Systems Inc.
31.5. Atlassian
31.6. Micro Focus International PLC
31.7. BMC Software Inc.
31.8. Zendesk Inc.
31.9. Ivanti Inc.
31.10. ManageEngine
31.11. Zoho Corporation Pvt. Ltd.
31.12. Cherwell Software LLC
31.13. Freshworks Inc.
31.14. Icertis Inc.
31.15. EasyVista Inc.

32. Global Cloud IT Service Management (ITSM) Market Competitive Benchmarking

33. Global Cloud IT Service Management (ITSM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Cloud IT Service Management (ITSM) Market

35. Cloud IT Service Management (ITSM) Market Future Outlook and Potential Analysis

35.1 Cloud IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
35.2 Cloud IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
35.3 Cloud IT Service Management (ITSM) Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer