IT Service Management (ITSM) Global Market Report 2024

Description

IT service management (ITSM) encompasses the practices, policies, and processes adopted by organizations to design, deliver, manage, and improve IT services for internal and external customers.

The main component types of IT service management (ITSM) include solutions and services. Solutions, broadly speaking, refer to methods or approaches for solving problems or addressing challenging situations. These solutions are enabled by various technologies such as performance management, configuration management, network management, database management systems, and others. These technologies can be deployed through both cloud-based and on-premise systems. They cater to various enterprise sizes, including small and medium enterprises as well as large enterprises, and are utilized by diverse end-users spanning industries such as banking, financial services, and insurance (BFSI), manufacturing, government and education, information technology and telecommunications, retail, travel and hospitality, healthcare, and others.

The IT service management market research report is one of a series of new reports from The Business Research Company that provides IT service management market statistics, including IT service management industry global market size, regional shares, competitors with an IT service management market share, detailed IT service management market segments, market trends and opportunities, and any further data you may need to thrive in the IT service management industry. This IT service management research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $10.77 billion in 2023 to $12.43 billion in 2024 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to several factors, including increased overall service quality, enhanced operational effectiveness, the growing complexity of IT infrastructure, heightened priority for compliance and security in IT operations, and increased expenditure to support cloud-based ITSM solutions.

The IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $22.32 billion in 2028 at a compound annual growth rate (CAGR) of 15.8%. The growth in the forecast period can be attributed to the rising adoption of updated IT infrastructure across end-user industries, increasing digital business transformation initiatives, a growing demand for unified platforms, an increasing need for improved IT service delivery, and the growing reliance of modern enterprises on IT systems. Major trends in the forecast period include the integration of AI and automation technologies, the adoption of digital business strategies by enterprises, technology adoption, the transition from on-premises to cloud-based solutions and services, and the adoption of ITSM software to streamline IT service management processes.

The IT service management market is poised for growth due to the increasing adoption of cloud-based platforms. Cloud platforms, also known as cloud computing platforms, provide various computing services over the internet and are being adopted more widely due to factors such as digital transformation, cost-effectiveness, security, integration, and disaster recovery benefits. Effective IT service management (ITSM) is essential for managing these cloud platforms, aligning IT services with business needs, ensuring service quality and availability, driving continual improvement, and addressing security and compliance requirements. For example, the European Union reported a 4.2 percentage point increase in businesses purchasing cloud computing services in 2023 compared to 2021, reflecting the growing adoption of cloud-based platforms driving the ITSM market.

Leading companies in the IT service management market are focusing on innovative solutions such as AI-based IT service management to enhance efficiency and user experience. AI-based ITSM solutions revolutionize traditional practices, allowing organizations to deliver faster, proactive, and personalized IT services while achieving operational excellence and cost savings. For instance, Spark recently launched ServiceFlex, an AI-driven IT service management solution that leverages smart technology and automation to streamline IT operations and prevent business disruptions, such as automating digital certificate renewals.

In May 2023, ServiceNow acquired G2K to integrate G2K's smart IoT technology into its Now Platform. This integration enables businesses to connect real-time data across physical spaces and utilize AI to derive actionable insights. G2K, a Germany-based company specializing in IT service management, brings valuable expertise to enhance ServiceNow's offerings.

Major companies operating in the IT service management (ITSM) market are Microsoft Corporation, IBM Corporation, Broadcom Inc., Hewlett Packard Enterprise Co., ServiceNow Inc., Open Text Corporation, Atlassian Corporation Plc, Micro Focus International Plc, BMC Software Inc., Epicor Software Corporation, ManageEngine, SolarWinds Worldwide LLC, Ivanti Inc., Freshworks Inc., ASG Technologies Group Inc., TOPdesk Nederland B.V., EasyVista Inc., Matrix42 AG, Spiceworks Ziff Davis Inc, Axios Systems Plc, SysAid Technologies Ltd, SunView Software Inc., InvGate Inc., Cherwell Software LLC, CA Technologies Inc.

North America was the largest region in the it service management (ITSM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The IT service management (ITSM) also includes sales of asset management tools, configuration management tools, and service desk tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Where is the largest and fastest growing market for IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Solution; Services
2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System; Other Technologies
3) By Deployment: Cloud; On-Premise
4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises
5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; Healthcare; Other End-Users
Companies Mentioned: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Product Code: r18391

1. Executive Summary

2. IT Service Management (ITSM) Market Characteristics

3. IT Service Management (ITSM) Market Trends And Strategies

4. IT Service Management (ITSM) Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global IT Service Management (ITSM) Market Size and Growth

5.1. Global IT Service Management (ITSM) Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. IT Service Management (ITSM) Market Segmentation

6.1. Global IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solution
Services
6.2. Global IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Performance Management
Configuration Management
Network Management
Database Management System
Other Technologies
6.3. Global IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Cloud
On-Premise
6.4. Global IT Service Management (ITSM) Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small And Medium Enterprises
Large Enterprises
6.5. Global IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, Financial Services, And Insurance (BFSI)
Manufacturing
Government And Education
Information Technology And Telecommunication
Retail
Travel And Hospitality
Healthcare
Other End-Users

7. IT Service Management (ITSM) Market Regional And Country Analysis

7.1. Global IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific IT Service Management (ITSM) Market

8.1. Asia-Pacific IT Service Management (ITSM) Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China IT Service Management (ITSM) Market

9.1. China IT Service Management (ITSM) Market Overview
9.2. China IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India IT Service Management (ITSM) Market

10.1. India IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan IT Service Management (ITSM) Market

11.1. Japan IT Service Management (ITSM) Market Overview
11.2. Japan IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia IT Service Management (ITSM) Market

12.1. Australia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia IT Service Management (ITSM) Market

13.1. Indonesia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea IT Service Management (ITSM) Market

14.1. South Korea IT Service Management (ITSM) Market Overview
14.2. South Korea IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe IT Service Management (ITSM) Market

15.1. Western Europe IT Service Management (ITSM) Market Overview
15.2. Western Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK IT Service Management (ITSM) Market

16.1. UK IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany IT Service Management (ITSM) Market

17.1. Germany IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France IT Service Management (ITSM) Market

18.1. France IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy IT Service Management (ITSM) Market

19.1. Italy IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain IT Service Management (ITSM) Market

20.1. Spain IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe IT Service Management (ITSM) Market

21.1. Eastern Europe IT Service Management (ITSM) Market Overview
21.2. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia IT Service Management (ITSM) Market

22.1. Russia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America IT Service Management (ITSM) Market

23.1. North America IT Service Management (ITSM) Market Overview
23.2. North America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA IT Service Management (ITSM) Market

24.1. USA IT Service Management (ITSM) Market Overview
24.2. USA IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada IT Service Management (ITSM) Market

25.1. Canada IT Service Management (ITSM) Market Overview
25.2. Canada IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America IT Service Management (ITSM) Market

26.1. South America IT Service Management (ITSM) Market Overview
26.2. South America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil IT Service Management (ITSM) Market

27.1. Brazil IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East IT Service Management (ITSM) Market

28.1. Middle East IT Service Management (ITSM) Market Overview
28.2. Middle East IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa IT Service Management (ITSM) Market

29.1. Africa IT Service Management (ITSM) Market Overview
29.2. Africa IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

30.1. IT Service Management (ITSM) Market Competitive Landscape
30.2. IT Service Management (ITSM) Market Company Profiles
- 30.2.1. Microsoft Corporation
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. IBM Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Broadcom Inc.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Hewlett Packard Enterprise Co.
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. ServiceNow Inc.
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. IT Service Management (ITSM) Market Other Major And Innovative Companies

31.1. Open Text Corporation
31.2. Atlassian Corporation Plc
31.3. Micro Focus International Plc
31.4. BMC Software Inc.
31.5. Epicor Software Corporation
31.6. ManageEngine
31.7. SolarWinds Worldwide LLC
31.8. Ivanti Inc.
31.9. Freshworks Inc.
31.10. ASG Technologies Group Inc.
31.11. TOPdesk Nederland B.V.
31.12. EasyVista Inc.
31.13. Matrix42 AG
31.14. Spiceworks Ziff Davis Inc
31.15. Axios Systems Plc

32. Global IT Service Management (ITSM) Market Competitive Benchmarking

33. Global IT Service Management (ITSM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market

35. IT Service Management (ITSM) Market Future Outlook and Potential Analysis

35.1 IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
35.2 IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
35.3 IT Service Management (ITSM) Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer