Cloud Field Service Management Global Market Report 2024

Description

Cloud field service management refers to a software solution crafted to optimize and streamline field service operations through the utilization of cloud computing technology. These services encompass a broad spectrum of activities including consultations, sales, repairs, maintenance, and customer support. When compared to traditional on-premises solutions, cloud-based approaches offer several benefits and considerations.

The primary components of cloud field service management include solutions and services. Solutions comprise software platforms or suites of tools engineered to streamline and enhance field service operations. These solutions are deployed via public cloud, private cloud, or hybrid cloud environments. They cater to diverse organizations ranging from large enterprises to small and medium-sized enterprises (SMEs), spanning various verticals such as manufacturing, transportation and logistics, construction and real estate, energy and utilities, healthcare and life sciences, retail and consumer goods, banking, financial services, insurance, telecommunications, and others.

The cloud field service management market research report is one of a series of new reports from The Business Research Company that provides cloud field service management market statistics, including cloud field service management industry global market size, regional shares, competitors with a cloud field service management market share, detailed cloud field service management market segments, market trends and opportunities, and any further data you may need to thrive in the cloud field service management industry. This cloud field service management market research report delivers a complete perspective on everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud field service management market size has grown rapidly in recent years. It will grow from $5.38 billion in 2023 to $6.21 billion in 2024 at a compound annual growth rate (CAGR) of 15.5%. The growth observed in the historical period can be attributed to several key factors. These include the increased adoption of cloud-based solutions, a rise in demand for mobility facilitated by the Internet of Things (IoT), the utilization of data analytics for informed decision-making, and a shifting focus towards enhancing the overall customer experience.

The cloud field service management market size is expected to see rapid growth in the next few years. It will grow to $11.13 billion in 2028 at a compound annual growth rate (CAGR) of 15.7%. Anticipated growth in the forecast period can be credited to several key factors. These include the expanding adoption of Industry 4.0 principles, the proliferation of remote solutions, ongoing technological advancements, the integration of Artificial Intelligence (AI) and Machine Learning (ML), and the management of mobile workforces. Noteworthy trends expected in the forecast period encompass the integration of AI, incorporation of Internet of Things (IoT) technologies, adoption of cloud-based solutions, utilization of blockchain technology, and the implementation of continuous software updates.

The rising adoption of remote work is anticipated to drive the expansion of the cloud field service management market in the foreseeable future. Remote work, characterized by employees performing their job duties from locations other than traditional office settings, is gaining traction due to various benefits such as cost savings, improved work-life balance, and the growing acceptance of non-traditional work arrangements. Cloud field service management plays a crucial role in supporting remote work by providing essential tools and capabilities for accessibility, communication, monitoring, resource optimization, customer service, and flexibility. For instance, as per the United States Census Bureau's September 2022 report, the number of individuals primarily working from home surged from 5.7% (approximately 9 million people) to 17.9% (27.6 million people) according to the 2021 census. Consequently, the escalating adoption of remote work acts as a key driver behind the growth of the cloud field service management market.

Prominent companies in the cloud field service management market are concentrating on technological advancements, particularly in Internet of Things (IoT) integration, such as DataGuide. DataGuide encompasses integrated data capture and report generation capabilities, providing customers with comprehensive information about the collected data and its intended use. This encompasses various aspects such as policy data, service outlet data items, or even printing and promotional items. For example, in June 2022, Servicemax Technologies Private Limited, a US-based service execution management company, launched DataGuide. This solution offers efficient print management system and comprehensive printing and promotional item solutions, seamlessly integrating with field service automation products while adhering to best practices for effective implementation.

In October 2023, Oracle Corp., a US-based technology company, finalized the acquisition of Next Technik for an undisclosed sum. This strategic acquisition aims to enhance Oracle Corp.'s capacity to provide NetSuite customers with field service management capabilities that streamline operations, automate key processes, deliver real-time insights, reduce operational costs, and enhance both revenue and profit margins. Next Technik, an Australia-based NetSuite SuiteCloud Development company, specializes in offering field service management solutions encompassing schedule and dispatch, reporting and analytics, and inventory and return management.

Major companies operating in the cloud field service management market are Microsoft Corporation, International Business Machine Corporation, Oracle Corp., Broadcom Inc., SAP SE, Salesforce Inc., Intuit Inc., ServiceNow Inc., Atlassian Corp., SolarWinds Corp., Work Wave LLC, Dispatch, ServiceMax Inc., Jobber, Cherwell Software LLC, Housecall Pro, Astea International Inc., Acumatica Inc., FieldEdge, FieldEZ Technologies Inc., FieldAware Inc., Mhelpdesk Inc., Kickserv Inc., MSI Data, Innovapptive Global Solutions Pvt. Ltd.

North America was the largest region in the cloud field service management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud field service management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the cloud field service management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud field service management market consists of revenues earned by entities providing services such as inventory management, centralized data storage, mobile accessibility, work order management, scheduling, and vehicle tracking. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud field service management market also includes sales of cloud-based field service management software, mobile field service applications, product lifecycle management, warranty and service contracts, and AI-powered field service platforms. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Including: 1) By Component: Solution; Service
2) By Deployment Model: Public Cloud; Private Cloud; Hybrid Cloud
3) By Organization Size: Large Enterprises; Small and Medium-sized Enterprises (SMEs)
4) By Vertical: Manufacturing; Transportation and Logistics; Construction and Real Estate; Energy and Utilities; Healthcare and Life Sciences; Retail and Consumer Goods; Banking, Financial Services, and Insurance; Telecommunications and IT
Covering: Microsoft Corporation; International Business Machine Corporation; Oracle Corp; Broadcom Inc.; SAP SE

Product Code: r17314

1. Executive Summary

2. Cloud Field Service Management Market Characteristics

3. Cloud Field Service Management Market Trends And Strategies

4. Cloud Field Service Management Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Cloud Field Service Management Market Size and Growth

5.1. Global Cloud Field Service Management Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Cloud Field Service Management Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Cloud Field Service Management Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Cloud Field Service Management Market Segmentation

6.1. Global Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solution
Service
6.2. Global Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Public Cloud
Private Cloud
Hybrid Cloud
6.3. Global Cloud Field Service Management Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Large Enterprises
Small and Medium-sized Enterprises (SMEs)
6.4. Global Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Manufacturing
Transportation and Logistics
Construction and Real Estate
Energy and Utilities
Healthcare and Life Sciences
Retail and Consumer Goods
Banking, Financial Services, and Insurance
Telecommunications and IT
Other Vertical

7. Cloud Field Service Management Market Regional And Country Analysis

7.1. Global Cloud Field Service Management Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Cloud Field Service Management Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Cloud Field Service Management Market

8.1. Asia-Pacific Cloud Field Service Management Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Cloud Field Service Management Market

9.1. China Cloud Field Service Management Market Overview
9.2. China Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Cloud Field Service Management Market

10.1. India Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Cloud Field Service Management Market

11.1. Japan Cloud Field Service Management Market Overview
11.2. Japan Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Cloud Field Service Management Market

12.1. Australia Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Cloud Field Service Management Market

13.1. Indonesia Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Cloud Field Service Management Market

14.1. South Korea Cloud Field Service Management Market Overview
14.2. South Korea Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Cloud Field Service Management Market

15.1. Western Europe Cloud Field Service Management Market Overview
15.2. Western Europe Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Cloud Field Service Management Market

16.1. UK Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Cloud Field Service Management Market

17.1. Germany Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Cloud Field Service Management Market

18.1. France Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Cloud Field Service Management Market

19.1. Italy Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Cloud Field Service Management Market

20.1. Spain Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Cloud Field Service Management Market

21.1. Eastern Europe Cloud Field Service Management Market Overview
21.2. Eastern Europe Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Cloud Field Service Management Market

22.1. Russia Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Cloud Field Service Management Market

23.1. North America Cloud Field Service Management Market Overview
23.2. North America Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Cloud Field Service Management Market

24.1. USA Cloud Field Service Management Market Overview
24.2. USA Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Cloud Field Service Management Market

25.1. Canada Cloud Field Service Management Market Overview
25.2. Canada Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Cloud Field Service Management Market

26.1. South America Cloud Field Service Management Market Overview
26.2. South America Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Cloud Field Service Management Market

27.1. Brazil Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Cloud Field Service Management Market

28.1. Middle East Cloud Field Service Management Market Overview
28.2. Middle East Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Cloud Field Service Management Market

29.1. Africa Cloud Field Service Management Market Overview
29.2. Africa Cloud Field Service Management Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Cloud Field Service Management Market, Segmentation By Deployment Model, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Cloud Field Service Management Market, Segmentation By Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Cloud Field Service Management Market Competitive Landscape And Company Profiles

30.1. Cloud Field Service Management Market Competitive Landscape
30.2. Cloud Field Service Management Market Company Profiles
- 30.2.1. Microsoft Corporation
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. International Business Machine Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Oracle Corp.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Broadcom Inc.
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. SAP SE
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Cloud Field Service Management Market Other Major And Innovative Companies

31.1. Salesforce Inc.
31.2. Intuit Inc.
31.3. ServiceNow Inc.
31.4. Atlassian Corp.
31.5. SolarWinds Corp.
31.6. Work Wave LLC
31.7. Dispatch
31.8. ServiceMax Inc.
31.9. Jobber
31.10. Cherwell Software LLC
31.11. Housecall Pro
31.12. Astea International Inc.
31.13. Acumatica Inc.
31.14. FieldEdge
31.15. FieldEZ Technologies Inc.

32. Global Cloud Field Service Management Market Competitive Benchmarking

33. Global Cloud Field Service Management Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Cloud Field Service Management Market

35. Cloud Field Service Management Market Future Outlook and Potential Analysis

35.1 Cloud Field Service Management Market In 2028 - Countries Offering Most New Opportunities
35.2 Cloud Field Service Management Market In 2028 - Segments Offering Most New Opportunities
35.3 Cloud Field Service Management Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies

36. Appendix

36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer