Telecom IT Services Global Market Report 2024

Description

“Telecom IT Services Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on telecom it services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for telecom it services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The telecom it services market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

1) By Solution: CRM; Mobile Commerce; Enterprise Mobility; Network Management; Supply chain Management; OSS BSS; Other Solutions
2) By Deployment Type: Cloud-Based; On-Premise; Hybrid
3) By Organization Size: Small And Medium-Sized Businesses (SMBs); Large Enterprises
4) By Application: Commercial; Residential
Companies Mentioned: Accenture plc; Amdocs; ALE International SAS; Capgemini SE; Cognizant
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Telecom IT services encompass offerings that assist telecom companies in establishing a robust and high-performance communication network while implementing new business models. These services play a crucial role in enhancing productivity in core corporate connectivity workloads and ensuring effective customer service.

The key solutions provided by telecom IT services include CRM, mobile commerce, enterprise mobility, network management, supply chain management, OSS BSS, and other related services. CRM, or customer relationship management, is a user-friendly tool empowering customer service agents to forge distinctive and personalized customer relationships. These services are deployed through various methods, including cloud-based, on-premise, and hybrid, catering to both small and medium-sized businesses (SMBs) and large enterprises. The applications span commercial and residential domains.

The telecom IT services market research report is one of a series of new reports from The Business Research Company that provides telecom IT services market statistics, including telecom IT services industry global market size, regional shares, competitors with telecom IT services market share, detailed telecom IT services market segments, market trends, and opportunities, and any further data you may need to thrive in the telecom IT services industry. This telecom IT services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The telecom it services market size has grown rapidly in recent years. It will grow from $1089.43 billion in 2023 to $1249.12 billion in 2024 at a compound annual growth rate (CAGR) of 14.7%. The expansion of the telecom network, rising data traffic, concerns about network security, efforts to enhance customer experience, globalization, and market competition are factors contributing to the growth observed in the historic period.

The telecom it services market size is expected to see rapid growth in the next few years. It will grow to $2192.64 billion in 2028 at a compound annual growth rate (CAGR) of 15.1%. The anticipated growth in the forecast period is linked to the rollout of 5G networks, the adoption of edge computing, integration of IoT and smart devices, implementation of cloud-based solutions, and enhanced cybersecurity measures. Key trends expected in the forecast period encompass the integration of 5G networks, connectivity for IoT and M2M, improvements in customer experience, operations driven by automation and AI, as well as the integration and migration to cloud-based systems.

The anticipated growth in the telecom IT services market is expected to be driven by the increasing utilization of smartphone devices. Smartphones, as portable electronic gadgets, empower users with internet browsing capabilities and the ability to send and receive texts. The flexibility provided by mobile technology allows users to access information, prompting telecom IT service providers to focus on delivering backend support and data-based offerings. For example, Samsung Electronics Co., Ltd., a South Korea-based electronics corporation, reported in its annual business report in December 2021 that the global smartphone market expanded significantly, reaching 1.36 billion units in 2021, up from 1.30 billion units in 2020. Hence, the growing use of smartphone devices is a key factor propelling the telecom IT services market's growth.

The upward trajectory of the telecom IT services market is further fueled by the increasing prominence of cloud-based solutions. Cloud-based solutions encompass programs, storage spaces, on-demand services, computer networks, and other offerings accessible through a shared cloud computing framework provided by another provider, utilizing an internet connection. In the telecom industry, these solutions leverage IT services to achieve scalable infrastructure, improved data storage, and efficient service delivery, facilitating cost-effective network management and innovative service offerings. For instance, according to the Australian Bureau of Statistics in June 2023, 85% of firms in Australia reported employing information and communication technologies (ICTs) for the year ending June 30, 2022, up from 69% in the year ending June 30, 2020, with 59% of these ICTs related to cloud computing. Consequently, the rising prevalence of cloud-based solutions is a significant driver of growth in the telecom IT services market.

Technological advancements stand out as prominent trends gaining traction in the telecom IT services market. Key companies in this sector are embracing new technologies as a strategic move to maintain their market positions. For example, in February 2023, HCL Technologies Limited, an India-based information technology services and consulting company, introduced two innovative technology suites CloudSMART Modernization Experience and Site Reliability Engineering (SRE). These offerings aim to accelerate the modernization of telecom networks through the utilization of Cloud Native platforms. HCLTech's CloudSMART Modernization Experience leverages open-source and off-the-shelf IT vendor solutions, enabling telecom service providers to create customized solutions by integrating the best platforms from various network solution vendors. Additionally, HCLTech's SRE enablement for Cloud Native telecom encompasses a comprehensive set of practices necessary for successful large-scale telecom operations on current Cloud Native platforms. This integration empowers telecom service providers to enhance and maintain industry-leading reliability levels by incorporating modern SRE practices into their operations, resulting in increased efficiencies and reduced reliance on traditional telecom network providers.

Prominent players in the telecom IT services market are directing their focus towards technological advancements, particularly in cloud platforms, to address the increasing demand for scalable and agile network infrastructure solutions. A case in point is Airtel CCaaS (Contact Center as a Service), a cloud-based platform by Bharti Airtel, an India-based telecom company. Launched in October 2023, Airtel CCaaS provides businesses with comprehensive tools for efficient multi-channel customer interactions and support. This innovative integrated cloud platform streamlines contact center operations by merging voice, cloud, and software functionalities into a unified solution. This not only enhances customer interaction but also reduces investment costs associated with disparate vendor contracts historically used in contact center management.

In February 2023, Waterfield Technologies Inc., a US-based customer engagement solutions provider, acquired Dice Communications for an undisclosed amount. This acquisition is poised to expand Waterfield Tech's solution portfolio with complementary services, adding new, value-added services for existing customers. The overall impact is expected to enhance contact center efficiencies and bring about favorable financial outcomes. Dice Communications, a US-based IT and telecom solution company, specializes in providing networking, security infrastructure, wireless LAN infrastructure, Disaster Recovery as a Service, and IT-managed services.

Major companies operating in the telecom it services market report are Accenture plc, Amdocs, ALE International SAS, Capgemini SE, Cognizant, Telefonaktiebolaget LM Ericsson, HP Inc., Huawei Technologies Co, The International Business Machines Corporation, Oracle Corporation, WTG Technologies Limited, X4 Solutions, Telarus Inc., Intellisys Communication Inc., Telecom Brokerage Inc., Reliance Industries Ltd., China Mobile Ltd., T-Mobile US Inc., Verizon Communications Inc., Comcast Corp, Deutsche Telekom AG, Nippon Telegraph and Telephone Corp, AT&T Inc., SoftBank Group Corp, Telefonica SA, Vodafone Group Plc, Orange SA, BT Group Plc, Telstra Corp Ltd., China Telecom Corp Ltd

Asia-Pacific was the largest region in the telecom IT services market in 2023 and is expected to be the fastest-growing region in the global telecom IT services market report forecast period. The regions covered in the telecom it services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the telecom it services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The telecom IT services market includes revenue earned by entities by providing infrastructure management solutions, big data analytics, customer experience management, and transfer management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Product Code: r12140

1. Executive Summary

2. Telecom IT Services Market Characteristics

3. Telecom IT Services Market Trends And Strategies

4. Telecom IT Services Market - Macro Economic Scenario

4.1. Impact Of High Inflation On the Market
4.2. Ukraine-Russia War Impact On the Market
4.3. COVID-19 Impact On the Market

5. Global Telecom IT Services Market Size and Growth

5.1. Global Telecom IT Services Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Telecom IT Services Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Telecom IT Services Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Telecom IT Services Market Segmentation

6.1. Global Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
CRM
Mobile Commerce
Enterprise Mobility
Network Management
Supply chain Management
OSS BSS
Other Solutions
6.2. Global Telecom IT Services Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Cloud-Based
On-Premise
Hybrid
6.3. Global Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small And Medium-Sized Businesses (SMBs)
Large Enterprises
6.4. Global Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Commercial
Residential

7. Telecom IT Services Market Regional And Country Analysis

7.1. Global Telecom IT Services Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Telecom IT Services Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Telecom IT Services Market

8.1. Asia-Pacific Telecom IT Services Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Telecom IT Services Market

9.1. China Telecom IT Services Market Overview
9.2. China Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Telecom IT Services Market

10.1. India Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Telecom IT Services Market

11.1. Japan Telecom IT Services Market Overview
11.2. Japan Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Telecom IT Services Market

12.1. Australia Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Telecom IT Services Market

13.1. Indonesia Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Telecom IT Services Market

14.1. South Korea Telecom IT Services Market Overview
14.2. South Korea Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Telecom IT Services Market

15.1. Western Europe Telecom IT Services Market Overview
15.2. Western Europe Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Telecom IT Services Market

16.1. UK Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Telecom IT Services Market

17.1. Germany Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Telecom IT Services Market

18.1. France Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Telecom IT Services Market

19.1. Italy Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Telecom IT Services Market

20.1. Spain Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Telecom IT Services Market

21.1. Eastern Europe Telecom IT Services Market Overview
21.2. Eastern Europe Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Telecom IT Services Market

22.1. Russia Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Telecom IT Services Market

23.1. North America Telecom IT Services Market Overview
23.2. North America Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Telecom IT Services Market

24.1. USA Telecom IT Services Market Overview
24.2. USA Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Telecom IT Services Market

25.1. Canada Telecom IT Services Market Overview
25.2. Canada Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Telecom IT Services Market

26.1. South America Telecom IT Services Market Overview
26.2. South America Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Telecom IT Services Market

27.1. Brazil Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Telecom IT Services Market

28.1. Middle East Telecom IT Services Market Overview
28.2. Middle East Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Telecom IT Services Market

29.1. Africa Telecom IT Services Market Overview
29.2. Africa Telecom IT Services Market, Segmentation By Solution, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Telecom IT Services Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Telecom IT Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Telecom IT Services Market Competitive Landscape And Company Profiles

30.1. Telecom IT Services Market Competitive Landscape
30.2. Telecom IT Services Market Company Profiles
- 30.2.1. Accenture plc
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. Amdocs
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. ALE International SAS
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Capgemini SE
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Cognizant
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Global Telecom IT Services Market Competitive Benchmarking

32. Global Telecom IT Services Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Telecom IT Services Market

34. Telecom IT Services Market Future Outlook and Potential Analysis

34.1 Telecom IT Services Market In 2028 - Countries Offering Most New Opportunities
34.2 Telecom IT Services Market In 2028 - Segments Offering Most New Opportunities
34.3 Telecom IT Services Market In 2028 - Growth Strategies
- 34.3.1 Market Trend Based Strategies
- 34.3.2 Competitor Strategies

35. Appendix

35.1. Abbreviations
35.2. Currencies
35.3. Historic And Forecast Inflation Rates
35.4. Research Inquiries
35.5. The Business Research Company
35.6. Copyright And Disclaimer