Telecom Operations Management Market Forecasts to 2030 - Global Analysis By Component (Solutions and Services), Deployment Mode, Technology, Application, End User and By Geography

According to Stratistics MRC, the Global Telecom Operations Management Market is accounted for $77.6 billion in 2024 and is expected to reach $130.8 billion by 2030 growing at a CAGR of 9.1% during the forecast period. Telecom Operations Management is the systematic oversight and control of various operational aspects within a telecommunications network. It encompasses activities such as network performance monitoring, fault management, configuration management, and service provisioning. This management discipline aims to ensure efficient network operation, optimize resource utilization, and maintain service quality. It involves the integration of processes, technologies, and tools to manage and support telecommunications infrastructure effectively, addressing issues such as network reliability, customer satisfaction, and operational efficiency.

According to the GSMA, the number of IoT connections in North America is expected to reach 5.4 billion in 2025, compared to 2.8 billion in 2019.

Market Dynamics:

Driver:

Demand for enhanced customer experience

The growing demand for enhanced customer experience emphasizes the need for more personalized and efficient service delivery. To meet this demand, telecom operators are investing in advanced technologies and analytics to better understand and anticipate customer needs. By leveraging data-driven insights and automated systems, telecom companies aim to deliver seamless, high-quality experiences that boost customer satisfaction and loyalty in a competitive market.

Restraint:

Lack of skilled professionals

The lack of skilled professionals in the market can lead to significant operational challenges. Inadequate expertise results in inefficient network management, prolonged downtime, and slow issue resolution, negatively impacting service quality. This skills gap can hinder the implementation of advanced technologies and compliance with regulatory requirements, exposing the organization to security risks and legal penalties. This is the major factor restraining the growth of the market.

Opportunity:

Compliance and regulatory requirements

Operators must navigate a complex regulatory landscape that includes data protection laws, network security mandates, and service quality regulations. Compliance involves implementing robust processes and technologies to safeguard customer data, ensure network reliability, and maintain transparent billing and reporting practices. Adhering to these requirements is essential for avoiding legal penalties, protecting against security breaches, and fostering trust with customers.

Threat:

High implementation costs

High implementation costs in the market pose significant challenges for operators. Investing in advanced technologies, such as network management systems requires substantial capital. Additionally, ongoing maintenance and updates contribute to financial strain. Such high expenses can limit the ability of smaller operators to compete effectively, potentially hindering innovation and reducing overall market efficiency by concentrating resources among larger players.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the market by accelerating the shift to remote work and increasing demand for robust digital infrastructure. Operators faced challenges in managing surges in network traffic and ensuring service continuity under remote work conditions. While the pandemic exposed vulnerabilities, it also spurred innovation and investment in technologies to enhance network reliability and customer experience.

The big data analytics segment is expected to be the largest during the forecast period

The big data analytics is expected to be the largest during the forecast period. It enables operators to gain actionable insights into network usage and service quality. By leveraging advanced analytics, telecom companies can predict and resolve issues proactively, optimize network resources, and personalize customer interactions. This data-driven approach improves operational efficiency, reduces downtime, and supports strategic decision-making, ultimately contributing to a competitive edge in the telecom industry.

The customer management segment is expected to have the highest CAGR during the forecast period

The customer management segment is expected to have the highest CAGR during the forecast period. Effective customer management includes managing service requests and analyzing customer feedback to improve offerings. By leveraging data analytics and automation, telecom operators aim to boost customer satisfaction and build long-term relationships, ultimately driving business growth. Additionally, adhering to regulatory standards supports sustainable business practices contributing to the overall stability and growth of the telecom sector.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. Driven by the need for efficient network management, regulatory compliance, and enhanced customer experiences, the market sees significant investment in technologies. Major telecom operators focus on optimizing network performance and scaling services to meet growing consumer and business demands. The market's growth is supported by continuous advancements and a competitive landscape emphasizing operational excellence and service reliability.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period driven by rapid technological advancements. Operators are focusing on optimizing network performance, managing increasing data traffic, and ensuring compliance with regional regulations. Additionally, the growing emphasis on digital transformation and smart cities is further propelling market expansion, making the region a key area of interest for telecom investments and innovations.

Key players in the market

Some of the key players in Telecom Operations Management market include IBM Corporation, Oracle Corporation, Nokia Corporation, Cisco Systems Inc., Accenture PLC, Fujitsu Limited, Tech Mahindra, Sierra Wireless, Juniper Networks, Inc., Tata Consultancy Services (TCS), NEC Corporation, SAP SE, Huawei Technologies Co., Ltd., NetCracker Technology, ZTE Corporation, Viavi Solutions Inc. and Ascom Holding AG.

Key Developments:

In June 2024, IBM and Telefonica Tech announced a new collaboration agreement to drive the deployment of Artificial Intelligence (AI), analytics and data governance solutions and respond to the constant and dynamically evolving needs of enterprises.

In April 2024, IBM and HashiCorp Inc. announced they have entered into a definitive agreement under which IBM will acquire HashiCorp for $35 per share in cash, representing an enterprise value of $6.4 billion.

Components Covered:

• Solutions
• Services

Deployment Modes Covered:

• On-Premises
• Cloud-Based

Technologies Covered:

• Big Data Analytics
• Internet of Things (IoT)
• 5G Technology
• Artificial Intelligence
• Other Technologies

Applications Covered:

• Network Management
• Service Management
• Customer Management
• Billing and Revenue Management
• Operations Support
• Security Management
• Other Applications

End Users Covered:

• Mobile Network Operators (MNOs)
• Cable Operators
• Public Safety Agencies
• Internet Service Providers (ISPs)
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

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