PUBLISHER: Stratistics Market Research Consulting | PRODUCT CODE: 1476319
PUBLISHER: Stratistics Market Research Consulting | PRODUCT CODE: 1476319
Self-service Technology Market Forecasts to 2030 - Global Analysis By Type (Kiosks, ATM (Automated Teller Machines), Vending Machines and Other Types), By Component (Hardware, Software and Services), End User and By Geography
According to Stratistics MRC, the Global Self-service Technology Market is accounted for $39.40 billion in 2023 and is expected to reach $110.03 billion by 2030 growing at a CAGR of 15.8% during the forecast period. Self-service technology encompasses a range of interactive solutions designed to empower users with control over various processes without direct human assistance. From interactive kiosks and automated teller machines (ATMs) to self-checkout systems and digital signage, these technologies streamline operations, enhance convenience, and improve customer experiences across industries such as retail, banking and healthcare.
According to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer line-ups and 49.4% do so because the process is quicker.
Market Dynamics:
Driver:
Consumer demand for convenience
Consumer demand for convenience is a primary driver for the self-service technology market. Modern consumers value quick and efficient service delivery, which self-service technologies such as kiosks, ATMs, and vending machines provide. These technologies enable users to perform various transactions and access services without the need for direct human assistance, reducing wait times and improving the overall customer experience. This convenience is particularly appealing in fast-paced environments and is a key factor in the adoption of self-service solutions, which is fueling market growth.
Restraint:
Technological obsolescence
The rapid pace of technological advancements means that self-service solutions can quickly become outdated, requiring frequent updates and replacements. This continuous need for modernization results in higher costs for businesses and can be a barrier to entry for smaller players. Additionally, the reluctance to invest in new technologies due to the fear of them becoming obsolete can hinder market growth.
Opportunity:
Expansion in emerging markets
Expansion in emerging markets presents a substantial opportunity for the self-service technology market. As economies in regions such as Asia-Pacific, Latin America, and Africa grow, there is an increasing demand for automated services. The rising middle class, urbanization, and digitalization in these areas are contributing to the adoption of self-service technologies. Moreover, the untapped potential in these markets offers significant room for growth as businesses seek to cater to a new customer base.
Threat:
Security concerns
Security concerns are a major threat to the self-service technology market. As these technologies often handle sensitive information and transactions, they are targets for fraud and cyberattacks. Ensuring the security and privacy of user data is paramount, and any breaches can lead to a loss of consumer trust and potential legal repercussions that will hinder market growth.
Covid-19 Impact:
The COVID-19 pandemic has accelerated the adoption of self-service technologies as businesses and consumers seek contactless interactions. The emphasis on minimizing physical contact to reduce virus transmission has led to increased reliance on self-service solutions across various sectors, including retail, banking, and healthcare. This shift is likely to have a lasting impact on market dynamics, reinforcing the trend towards automation and self-service.
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period. ATMs are an essential component of the banking infrastructure, providing customers with 24/7 access to cash and other financial services. Despite the growth of digital banking, the need for physical currency remains, especially in underbanked regions. Additionally, the widespread use and necessity of ATMs in daily financial transactions ensure their continued dominance in the market.
The software segment is expected to have the highest CAGR during the forecast period
The software segment is expected to have the highest CAGR during the forecast period. Software is integral to the functionality of self-service technologies, enabling user interaction, transaction processing, and remote monitoring. As these technologies become more sophisticated, the demand for advanced software solutions that offer enhanced features, such as personalization, analytics, and integration with other digital systems, is expected to grow rapidly. Such aspects are fueling segment growth.
Region with largest share:
Over the forecast period, North America is poised to dominate the self-service technology market. The region's large share can be attributed to the high penetration of self-service technologies, the presence of leading market players, and the consumer preference for automated services. Additionally, the established financial and retail sectors in North America have been early adopters of self-service solutions, further solidifying the region's market leadership.
Region with highest CAGR:
During the forecast period, the Asia Pacific region is expected to experience rapid expansion in the self-service technology market. Factors contributing to this growth include the region's large population, rising urbanization, and increasing disposable incomes. Additionally, the growing adoption of digital technologies, coupled with the expansion of the retail and banking sectors in countries like China, India, and Southeast Asian nations, is fueling the demand for self-service solutions. The region's focus on enhancing customer experiences and operational efficiencies will further drive the adoption of self-service technologies across various industries.
Key players in the market
Some of the key players in Self-service Technology Market include Advanced Kiosks, Advantech Co., Limited, Applova Inc, Azkoyen Group, Crane Co., Diebold Nixdorf, Fastcorp Vending LLC, Frank Mayer & Associates, Inc., Fujitsu Limited, Glory Ltd, HESS Cash Systems GmbH, Hyosung TNS Inc., IBM Corporation, Kiosk Information Systems, Inc., Maas International, NCR Voyix Corporation, Solvpath, The Wonderful Company and Toshiba Tec Corporation.
Key Developments:
In May 2023, Applova Inc., a Silicon Valley-based technology company announced a partnership with Samsung to launch a self-service kiosk for restaurants. These kiosks offers contactless ordering and payment, helping restaurants streamline operations, increase sales, and boost profits.
In May 2022, the U.S.-based companies, Solvpath LLC., a self-service customer support company, and sticky.io, a subscription management and recurring billing platform provider announced collaboration. Through this collaboration both companies aim to help e-commerce merchants quickly resolve customer support inquiries using intelligent self-service methods.
Types Covered:
- Kiosks
- ATM (Automated Teller Machines)
- Vending Machines
- Other Types
Components Covered:
- Hardware
- Software
- Services
End Users Covered:
- BFSI (Banking, Financial Services and Insurance)
- Education
- Healthcare
- Manufacturing
- Offices
- Retail
- Travel and Tourism
- Other End Users
Regions Covered:
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- UK
- Italy
- France
- Spain
- Rest of Europe
- Asia Pacific
- Japan
- China
- India
- Australia
- New Zealand
- South Korea
- Rest of Asia Pacific
- South America
- Argentina
- Brazil
- Chile
- Rest of South America
- Middle East & Africa
- Saudi Arabia
- UAE
- Qatar
- South Africa
- Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
- Company Profiling
- Comprehensive profiling of additional market players (up to 3)
- SWOT Analysis of key players (up to 3)
- Regional Segmentation
- Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
- Competitive Benchmarking
- Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
- 2.1 Abstract
- 2.2 Stake Holders
- 2.3 Research Scope
- 2.4 Research Methodology
- 2.4.1 Data Mining
- 2.4.2 Data Analysis
- 2.4.3 Data Validation
- 2.4.4 Research Approach
- 2.5 Research Sources
- 2.5.1 Primary Research Sources
- 2.5.2 Secondary Research Sources
- 2.5.3 Assumptions
3 Market Trend Analysis
- 3.1 Introduction
- 3.2 Drivers
- 3.3 Restraints
- 3.4 Opportunities
- 3.5 Threats
- 3.6 End User Analysis
- 3.7 Emerging Markets
- 3.8 Impact of Covid-19
4 Porters Five Force Analysis
- 4.1 Bargaining power of suppliers
- 4.2 Bargaining power of buyers
- 4.3 Threat of substitutes
- 4.4 Threat of new entrants
- 4.5 Competitive rivalry
5 Global Self-service Technology Market, By Type
- 5.1 Introduction
- 5.2 Kiosks
- 5.3 ATM (Automated Teller Machines)
- 5.4 Vending Machines
- 5.5 Other Types
6 Global Self-service Technology Market, By Component
- 6.1 Introduction
- 6.2 Hardware
- 6.3 Software
- 6.4 Services
7 Global Self-service Technology Market, By End User
- 7.1 Introduction
- 7.2 BFSI (Banking, Financial Services and Insurance)
- 7.3 Education
- 7.4 Healthcare
- 7.5 Manufacturing
- 7.6 Offices
- 7.7 Retail
- 7.8 Travel and Tourism
- 7.9 Other End Users
8 Global Self-service Technology Market, By Geography
- 8.1 Introduction
- 8.2 North America
- 8.2.1 US
- 8.2.2 Canada
- 8.2.3 Mexico
- 8.3 Europe
- 8.3.1 Germany
- 8.3.2 UK
- 8.3.3 Italy
- 8.3.4 France
- 8.3.5 Spain
- 8.3.6 Rest of Europe
- 8.4 Asia Pacific
- 8.4.1 Japan
- 8.4.2 China
- 8.4.3 India
- 8.4.4 Australia
- 8.4.5 New Zealand
- 8.4.6 South Korea
- 8.4.7 Rest of Asia Pacific
- 8.5 South America
- 8.5.1 Argentina
- 8.5.2 Brazil
- 8.5.3 Chile
- 8.5.4 Rest of South America
- 8.6 Middle East & Africa
- 8.6.1 Saudi Arabia
- 8.6.2 UAE
- 8.6.3 Qatar
- 8.6.4 South Africa
- 8.6.5 Rest of Middle East & Africa
9 Key Developments
- 9.1 Agreements, Partnerships, Collaborations and Joint Ventures
- 9.2 Acquisitions & Mergers
- 9.3 New Product Launch
- 9.4 Expansions
- 9.5 Other Key Strategies
10 Company Profiling
- 10.1 Advanced Kiosks
- 10.2 Advantech Co., Limited
- 10.3 Applova Inc
- 10.4 Azkoyen Group
- 10.5 Crane Co.
- 10.6 Diebold Nixdorf
- 10.7 Fastcorp Vending LLC
- 10.8 Frank Mayer & Associates, Inc.
- 10.9 Fujitsu Limited
- 10.10 Glory Ltd
- 10.11 HESS Cash Systems GmbH
- 10.12 Hyosung TNS Inc.
- 10.13 IBM Corporation
- 10.14 Kiosk Information Systems, Inc.
- 10.15 Maas International
- 10.16 NCR Voyix Corporation
- 10.17 Solvpath
- 10.18 The Wonderful Company
- 10.19 Toshiba Tec Corporation
List of Tables
- Table 1 Global Self-service Technology Market Outlook, By Region (2021-2030) ($MN)
- Table 2 Global Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 3 Global Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 4 Global Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 5 Global Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 6 Global Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 7 Global Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 8 Global Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 9 Global Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 10 Global Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 11 Global Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 12 Global Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 13 Global Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 14 Global Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 15 Global Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 16 Global Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 17 Global Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 18 Global Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 19 Global Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
- Table 20 North America Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
- Table 21 North America Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 22 North America Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 23 North America Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 24 North America Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 25 North America Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 26 North America Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 27 North America Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 28 North America Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 29 North America Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 30 North America Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 31 North America Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 32 North America Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 33 North America Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 34 North America Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 35 North America Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 36 North America Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 37 North America Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 38 North America Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
- Table 39 Europe Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
- Table 40 Europe Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 41 Europe Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 42 Europe Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 43 Europe Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 44 Europe Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 45 Europe Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 46 Europe Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 47 Europe Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 48 Europe Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 49 Europe Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 50 Europe Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 51 Europe Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 52 Europe Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 53 Europe Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 54 Europe Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 55 Europe Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 56 Europe Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 57 Europe Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
- Table 58 Asia Pacific Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
- Table 59 Asia Pacific Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 60 Asia Pacific Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 61 Asia Pacific Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 62 Asia Pacific Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 63 Asia Pacific Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 64 Asia Pacific Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 65 Asia Pacific Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 66 Asia Pacific Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 67 Asia Pacific Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 68 Asia Pacific Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 69 Asia Pacific Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 70 Asia Pacific Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 71 Asia Pacific Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 72 Asia Pacific Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 73 Asia Pacific Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 74 Asia Pacific Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 75 Asia Pacific Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 76 Asia Pacific Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
- Table 77 South America Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
- Table 78 South America Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 79 South America Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 80 South America Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 81 South America Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 82 South America Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 83 South America Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 84 South America Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 85 South America Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 86 South America Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 87 South America Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 88 South America Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 89 South America Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 90 South America Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 91 South America Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 92 South America Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 93 South America Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 94 South America Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 95 South America Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
- Table 96 Middle East & Africa Self-service Technology Market Outlook, By Country (2021-2030) ($MN)
- Table 97 Middle East & Africa Self-service Technology Market Outlook, By Type (2021-2030) ($MN)
- Table 98 Middle East & Africa Self-service Technology Market Outlook, By Kiosks (2021-2030) ($MN)
- Table 99 Middle East & Africa Self-service Technology Market Outlook, By ATM (Automated Teller Machines) (2021-2030) ($MN)
- Table 100 Middle East & Africa Self-service Technology Market Outlook, By Vending Machines (2021-2030) ($MN)
- Table 101 Middle East & Africa Self-service Technology Market Outlook, By Other Types (2021-2030) ($MN)
- Table 102 Middle East & Africa Self-service Technology Market Outlook, By Component (2021-2030) ($MN)
- Table 103 Middle East & Africa Self-service Technology Market Outlook, By Hardware (2021-2030) ($MN)
- Table 104 Middle East & Africa Self-service Technology Market Outlook, By Software (2021-2030) ($MN)
- Table 105 Middle East & Africa Self-service Technology Market Outlook, By Services (2021-2030) ($MN)
- Table 106 Middle East & Africa Self-service Technology Market Outlook, By End User (2021-2030) ($MN)
- Table 107 Middle East & Africa Self-service Technology Market Outlook, By BFSI (Banking, Financial Services and Insurance) (2021-2030) ($MN)
- Table 108 Middle East & Africa Self-service Technology Market Outlook, By Education (2021-2030) ($MN)
- Table 109 Middle East & Africa Self-service Technology Market Outlook, By Healthcare (2021-2030) ($MN)
- Table 110 Middle East & Africa Self-service Technology Market Outlook, By Manufacturing (2021-2030) ($MN)
- Table 111 Middle East & Africa Self-service Technology Market Outlook, By Offices (2021-2030) ($MN)
- Table 112 Middle East & Africa Self-service Technology Market Outlook, By Retail (2021-2030) ($MN)
- Table 113 Middle East & Africa Self-service Technology Market Outlook, By Travel and Tourism (2021-2030) ($MN)
- Table 114 Middle East & Africa Self-service Technology Market Outlook, By Other End Users (2021-2030) ($MN)
